Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!
Please visit http://mwclg.com/global for more information.
Position: IT Helpdesk Support
Location: Singapore
Job Responsibilities:
- Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
- Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
- Be responsible for debugging and troubleshooting the video conference system
- The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
- Communication with users to ensure the normal operation of the system
- Normal maintenance of network and computer room management (configured switches and firewalls basically)
- Management of the company's IT assets
- Other IT works assigned by the department manager and work report
Job Requirements:
- College degree and above, major in computer and other related fields
- Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
- Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
- Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
- More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
- Handle common computer hardware and software failures independently
- Accept the occasional business trip and hardworking
- Proficient in both English and Mandarin
