Total 16 infrastructure engineer job vacancies in Customer Service category in Singapore

about the company:
Our client is a multinational automobile company

about the job:

IT Helpdesk is responsible for supporting all Level 1 helpdesk enquiry, Microsoft Troubleshooting, hardware and software issues.

skills and experience required:

Software Support:

• Solving user's applications problems such as Office365, messaging, etc
• Problems accessing to network resources Administration
• Familiarisation Training for users on standard applications on one-on-one basis during helpdesk service
• Software upgrade: Sourcing of new software & Installation of new software

Hardware Support:

• Solving user's PC and printing problems.
• Administration
• Inventory control on a half-yearly basis
• PC tuning
• Training for users on hardware usage
• Hardware upgrade: Sourcing of new hardware, Installation of new hardware

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)

• Open to working after hours and on weekends for maintenance or patching purposes
• 100% onsite role
• End-user support environment

about the company
My client is one of China’s largest state-owned energy and petrochemical enterprises. As the company continues to expand, they are seeking an IT Support Engineer to provide dedicated support to end users within the organization.

about the job

• Respond to end-user IT inquiries promptly, providing effective technical assistance with hardware, software, and network issues.
• Guide users through basic troubleshooting steps for common problems and escalate more complex issues to senior engineers when necessary.
• Install, configure, and maintain software on computers and mobile devices for end users. Support setup and troubleshooting for various hardware, including computers, printers, peripherals, and AV equipment, resolving connectivity and printing issues as needed.
• Support the setup of AV systems for meetings and presentations, troubleshooting and resolving related issues to ensure smooth operation.
• Assist users with any issues related to in-house applications, collaborating with developers or relevant teams to resolve technical problems. Provide user guidance and support for effective application usage.
• Create and maintain user guides for various software applications, including in-house solutions, to support users effectively.
• Handle other IT-related duties or projects as assigned to support the company’s operational needs.

skills and experience required
Basic knowledge of Windows OS, email servers, and Citrix. Proficiency in Microsoft Office Suite.

IT troubleshooting experience and experience supporting mid to large group of users.

what's the offer
This a permanent opportunity for a IT Support Engineer will pay a salary range of $ 4,000 - $ 4,800 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Company overview:

Our client is a Global MNC in the mobility technology sector, known for pioneering safer, greener, and more connected solutions for future mobility.

Role Overview:
The successful candidate will support our client in enhancing quality standards and ensuring customer satisfaction throughout product launches.

Responsibilities include:

• Reviewing customer-specific quality requirements and implementing these through Advanced Product Quality Planning (APQP) tools like Process Flow Diagrams and Control Plans.
• Leading Built-in Quality workshops, collaborating with cross-functional teams, and tracking improvements until full resolution.
• Addressing and improving quality issues for new programs, including product operations reviews and quality performance metrics.
• Heading Material Review Board meetings, resolving deviations and non-conforming cases effectively.
• Securing Production Part Approval from the customer and supporting smooth Start of Production (SOP).
• Responding to customer feedback and returns using Six Sigma and 8D problem-solving methods.
• Documenting and leveraging lessons learned for future program improvements.
• Ensuring compliance with Quality Operating Systems during the product launch phase.

Requirements:

• Bachelor’s degree in Electronics, Mechanical, or Computer Engineering, Physics, or Material Science.
• Strong knowledge of APQP processes and standards such as TS16949, PPAP, FMEA, and Quality Plans.
• Excellent interpersonal, leadership, analytical, and communication skills.
• Minimally 3 years of experience in Quality roles, ideally with a focus on product launches.

This role is an excellent opportunity for quality-focused professionals eager to contribute to advancements in global mobility solutions.

Interested candidates are encouraged to apply by submitting their CV.

(EA: 94C3609/R1442042)

Our client, a leading player in the power systems industry, seeks a Marine Field Service Engineer specializing in generator services. This role focuses on the installation, troubleshooting, and maintenance of marine generators, with an emphasis on hands-on technical expertise and knowledge of marine electronics and automation systems.

Key Duties

• Technical Support: Engineers in this role will provide essential 24/7 standby and emergency support, ensuring customer satisfaction through timely issue resolution.
• After-Sales and On-Site Service: Responsibilities include technical support and recovery for distributors and end customers, along with installation, commissioning, and project-specific training.
• Reporting & Analysis: Engineers will prepare systematic service reports for customers, investigate product complaints, and recommend root-cause solutions for equipment issues.
• Warranty & Claim Management: The role includes assessing warranty claims, determining repair needs, and managing communication with key clients to ensure service follow-through.
• Training and Documentation: Creating and updating technical training materials, this role involves delivering skill-based training to distributors to maintain high service standards.

Requirements

• Min diploma in Electrical or Mechanical Engineering, with 5+ years of related experience
• This position requires regular travel across Asia Pacific and Southeast Asia
• Candidates should bring strong problem-solving, task orientation, and customer service skills with a robust background in power generation and control systems.
• Experience with John Deere and KDI ECU control systems is advantageous but not a must

To apply, please send in your updated resume via the "apply" button.

about the company:

Our client is a multinational automobile company

about the job:
This role involves providing day-to-day IT support for end users, including troubleshooting Microsoft Office applications, particularly Outlook, as well as managing and maintaining user hardware such as computers, laptops, and printers. The position also covers network support, including configuring and managing Cisco and FortiGate devices, monitoring VPNs, and providing basic audio/video support for conferencing systems like Cisco, Zoom, Microsoft Teams, and Webex. You will be responsible for user onboarding and offboarding, maintaining IT asset documentation, supporting the Avaya Telephony system, and providing remote assistance to HQ and 8 satellite offices, including routine phone support once a month.

skills and experience required:

• Proficiency in troubleshooting hardware (computers, laptops, printers) and providing user support.
• Hands-on experience with Layer 1, 2, and 3 network devices and protocols, including Cisco and FortiGate administration (VLAN configuration, tagging, trunks, VRRP).
• Experience in VPN support and monitoring.
• Knowledge of Microsoft Office Suite, with emphasis on Outlook administration.
• Basic knowledge of audio/video conferencing tools (Zoom, Teams, Webex, Cisco).
• Familiarity with Avaya Telephony systems.
• Experience in user onboarding/offboarding and maintaining IT asset inventories.
• Ability to support both onsite and remote offices, with phone support on a rotational basis.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)

About the Company
This company is a renowned provider of advanced medical simulation products and training solutions used by hospitals, emergency services, and educational institutions worldwide. With a strong focus on innovation and quality, they support healthcare providers in enhancing patient safety and outcomes through realistic training environments.

About the Team | Manager
You will be part of a dynamic Service Department that offers ample opportunities for professional development and growth. This role reports directly to the Service Manager for the ASEAN region.

About the Job
With their expanding presence in the APAC region, they are seeking a Field Service Engineer & Network Specialist to provide exceptional technical support and service. You will be responsible for:

• Installing, troubleshooting, and maintaining medical simulation equipment (both hardware and software) at customer sites.
• Providing timely solutions to technical issues and maintaining accurate records of service requests in the CRM system.
• Collaborating with Project Managers, Sales Teams, and other stakeholders to define hardware, software, and system specifications before installations.
• Conducting network setup, software updates, system reimaging, and repair work both in-house and on-site as required.
• Delivering installation, integration, documentation, and training to support the operation of hardware and software in various customer network environments.
• Traveling up to 40% throughout the year to customer locations as required.

Skills and Experience Required

The ideal candidate will possess the following qualifications:

• A degree in IT, Electronics, or Electromechanical disciplines with at least 3 years of relevant experience.
• Strong project management skills and the ability to work in a customer-facing role.
• Proficiency in networking and IT skills, particularly in network administration and TCP/IP protocols.
• Excellent interpersonal, analytical, problem-solving, and negotiation skills.

Highly Desirable:

• Previous field engineer or network support experience.
• Strong commitment to customer satisfaction and ability to think critically and analyze systems.
• Experience managing and prioritizing multiple tasks and meeting deadlines.

If you are eager to join a team committed to making a positive impact in the healthcare industry, where your technical skills will directly contribute to advancing patient care and safety, this could be the ideal role for you!

To apply online, please click on the appropriate link.

Alternatively, please contact Johari Masod at +65 8282 1340

EA: 94C3609 / R1109554

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

about the company

Our client is a leading global power provider with a strong history and presence globally. They’re looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

• Responsible for the commissioning, troubleshooting and repair of marine generators.
• Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensure all technical and training documents are up-to-date and organized.
• Standby support and 24/7 emergency call for customer support.
• Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

• Diploma/degree in Electrical/Mechanical Engineering
• Minimum 3 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
• Communication will be required with Taiwan & China customers
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company

Our client is a renowned leader in the electronics and audio technology industry. They’re now looking for an Assistant Service/Service Engineer to join their dynamic team.

about the job

Reporting to the Head of Technical Repair, you will:

• Perform repair and maintenance service work for our audio equipment, microphones, wireless systems, headphones and other audio technology equipment.
• Perform accurate technical service support by answering phones / mails and client requests
• Do checks on warranty eligibility for repairs
• Take charge of data entry on our ERP systems to properly document all repair/non-repair actions.
• Provide technical assistance to clients and colleagues
• Monitor repair cases and ensure that all repair cases are complete in Turn-around-time
• Perform data analysis, find problems or hidden dangers through maintenance data, and give corresponding solutions or idea
• Monitor all test gears calibration on a regular basis and ensure internal safety regulations.
• Collate and identify systemic product issues for continuous improvement
• Maintain stock spare parts as per company guidelines, ensuring monthly stock count and facilitating yearly audit
• Provide ASP with Technical Support to handle all repair issues
• Provide technical repair knowledge whenever required

job requirement

• Diploma/Degree in Electrical, Electronics, Logistics, Sound Light & Video
• Preferably minimum 2 years of relevant experience in the electronics/telecommunication/wireless technology background
• Experience in using ERP systems (preferably JDE) would be highly desirable

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company

Our client is a leading global power provider with a strong history and presence globally. They’re looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

• Responsible for the commissioning, troubleshooting and repair of marine generators.
• Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensure all technical and training documents are up-to-date and organized.
• Standby support and 24/7 emergency call for customer support.
• Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

• Diploma/degree in Electrical/Mechanical Engineering
• Minimum 3 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company

Our client is a global supplier for electrical and mechanical drive systems, including gear units, generators and couplings. Serving multiple key industries such as power generation, marine, wind power and many more, they’re now on the look out for a Service Engineer to join their dynamic team during an exciting time in their development.

about the job

Reporting directly to the Service Manager, you will:

• Attend field service calls within the Southeast Asia region
• Inspect, repair, and install gear drives and other transmission parts (i.e. planetary, mill drive, variator drives, marine drives, coupling etc.) at customer sites
• Drive direct interaction and coordination with customers’ site personnel
• Troubleshoot errors and advise on corrective action
• Write customer facing reports
• Read and work from blueprints, parts lists, and assembly protocols
• Disassemble gear drives, inspect disassembled parts, write up and report failed parts, and advise on replacement parts.
• Create expense reports

job requirement

• Diploma/Degree in Engineering or equivalent
• Minimum 10 years of experience in power transmission, heavy equipment assembly, marine, or wind gearbox applications or 5 years of experience in field service operations
• Ideally possess gear box maintenance experience
• Possess ability to carry items up to 20 kg in weight, climb stairs and ladders generally up to 125 meters in height
• Experience in electrical, mechanical, hydraulic maintenance/troubleshooting
• Willing to travel occasionally within SEA

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

about the company

Established in 2014, my client is a Singapore-based organisation in the IT Information and Services industry.

With expansion plans, they are looking to hire an IT Support Engineer to join the team.

about the role

Service Desk Management

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security Stock and

Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

skills and requirements needed

• Minimally Diploma/ Degree in Information Technology or equivalent
• Minimally 3 to 5 years of working experience in a relevant role with experience dealing with third party provided services, incident management, escalation procedures and ITIL principles.
• Experienced working in a government/ financial environment.
• Strong communication, stakeholder management and interpersonal skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at [email protected].
(EA: 94C3609/ R1879086)

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

about the company

Our client is a leading total solutions provider for residential, commercial and industrial standby/emergency power, distributed power and recreational power etc.

about the job

• Provide after sales technical support, troubleshooting, site service and maintenance visit to customers
• Provide installation, commissioning and on-site training to support the customers according to the scope of the project
• Generate service reports to customers in a systematic manner
• Handle wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
• Develop service training material
• Provide specific training to distributors and dealers for service and troubleshooting skill sets
• Maintain close working relationship with our key customers and ensure follow through
• Provide technical assistance on factory test of special projects
• Investigate root causes of failures and recommend solution
• Deal with customer on warranty issues from the technical aspect

job requirement

• Diploma/degree in Electrical Engineering
• Minimum 5 years of relevant experience
• Must be willing to travel within the Asia Pacific and Southeast Asia Region
• Familiarity with power generation products, electrical and control system
• Willing to work in the West (Jurong/Pioneer/Joo Koon)

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172