Patient Service Associate (General Enquiries Hotline)
5 months ago
Pay Package
Salary: Up to $2800
Yearly performance bonus: Up to 1 month of salary
5 days work week, inclusive of 1 weekend work day
Job Descr..
Pay Package
- Salary: Up to $2800
- Yearly performance bonus: Up to 1 month of salary
- 5 days work week, inclusive of 1 weekend work day
Job Description
- Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
- Manage protocols (such as fire & emergency messages)
- Liaise with other department enquiries and requests
- Manage customers’ feedback
- Make accurate data entry to the CRM System and maintain records.
- Participate in trainings, tests and audits when required.
Requirements:
- Proficient in MS Excel / office
- Customer service oriented
- Able to work in any of the following shift: AM – 7:30AM to 5:00PM; MID - 9:00AM to 6.30PM; PM – 12:30PM to 10PM (Shift shall be rostered. - With 1 hour of meal time)
Official account of Jobstore.
