Total 2 job vacancies by Singland Management Services Pte. Ltd.

Responsibilities:

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall's promotions and redemptions.
• Handle face-to-face and phone calls feedbacks.
• Assist in planning the duty roster and supervising the customer relations officers.
• Trains new staff with customer service policies, procedures, and best practices.
• Manages accurate inventory of promotion marchandise.
• Raise work order whenever tenants request for technical assistance.
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.
• Perform mall gift voucher sales transactions and be responsible for reconciliation of daily sales takings.

Job Requirements:

• Minimum 'N' / 'O' / 'A' / Diploma level holder.
• Minimum 2 years supervisory experience in frontine customer service or hospitality industry perferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handling skills.
• Pleasant and friendly personality.
• Able to work shifts, weekends, and Public Holidays.

Responsibilities

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions.
• Handle face to face and phone calls feedbacks.
• Raise work order whenever tenants request for technical assistance.
• Handle daily redemption and settlement of MSGV for credit cards reward program.
• Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.

Requirements:

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
• 1 year experience in frontline customer service or hospitality industry preferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handing skills.
• Great and friendly personality.
• Able to work shifts, weekends, and Public Holidays.