Total 2 quality assurance engineer job vacancies in Customer Service category in Singapore

Experience: 1-2 year

Work Location: International Road, Jurong Town

Job Description:

The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 1-2 years of experience in Windows Desktop support.

Position Responsibilities and Functionsa.

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolutiond. Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.g. Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring Flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

i. Bachelor's degree or equivalent in Computer Science or related field.

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Minimum of 12 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting and problem-solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Willing to work off-hours and weekends when required for projects or emergency support.

Job Description:

The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues

Requirements:

Responsible to provide BAU support for Enterprise Datawarehouse

Responsible to provide operational support and ensure SLI of system availability, batch deliverables

Respond on time to the queries raised by various business units

Provide timely updates regarding production status and progress of issue resolution

Fine tune applications and systems for high performance and higher volume throughput

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

Perform impact analysis of enhancements/projects that will impact supported systems

Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

Support relevant software/platform/database upgrade for the systems

Work with delivery team for smooth transition from projects/enhancements to BAU Mode

Incident, problem, and service outage management experience

Participate in Disaster Recovery and Business Continuity exercises

Able to support relevant software/platform/database upgrade for the systems

Server Performance, capacity, utilization monitoring and Health monitoring

Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

At least 3+ years of relevant experience in banking/financial services industry

Experience with Teradata FSLDM and data mapping

Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

Experience in Performance Tuning on Teradata or other MPP data pipeline.