Digital Workplace Service Manager (Ref : 2024-37922)
9 months ago
Job Description:
To support a complete portfolio of IT infrastructures for workplace and Telecom/WAN Services. This function assures IT services provi..
Job Description:
To support a complete portfolio of IT infrastructures for workplace and Telecom/WAN Services. This function assures IT services provided to its business organizations are in accordance with the expected service levels.
- Enable and support organizational transformation and change through the development and delivery of workplace strategies for the company.
- Coordinate communications and engagement between businesses and functions, to ensure workplace projects and initiatives deliver targeted business outcome
- Provide effective, compliant and functional leadership across the full breadth of workplace services for the portfolio
- Accountable for the IT Service Level Objectives, 3rd party vendor service quality, IT security risks, and shall align the IT operating processes to ISO/TS common quality criteria.
Profile:
- Possesses professional qualification in IT discipline or a relevant equivalent
- Technical experience in the Microsoft 365 will be an advantage.
- Sound understanding of how businesses operate and the key challenges faced in the operative environment
- Experience in coordinating, supporting or delivering workplace projects
- Excellent interpersonal, and communication skills
- People-oriented, customer service mindset
- Positive, team-oriented mindset, with a natural willingness to always go the extra mile
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