Total 13 job vacancies by Talent Search Pte. Ltd.

Our Client, a Prestigious leading organisation is seeking to recruit for an IT Support Analyst.

Location: Central Singapore (Near Raffles Place MRT)

Responsibilities:

• Provide first and second level of IT support for end users
• Manage service request and incident management processes to meet with the IT service quality SLAs
• Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business
• Identify cost optimisation with service improvement opportunities
• Support and manage end user devices such as desktops, laptops, smart phones and printers
• Perform other duties and responsibilities as assigned

Requirements:

• Degree/Diploma in Information Technology or its equivalent field of studies
• Possess 2 to 4 years of relevant working experience
• Must be able to work well independently
• Good communication and written skills
• ITIL certification level 2 would be of an added advantage
• Good knowledge of Microsoft Window 10 and office suite
• Exposure to online collaboration tools such as MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc would be a plus factor

1. To lead or assist Engineers on field work and oversee technician or contractors
2. Troubleshooting issues, repair and overhaul of equipment.
3. Conducting routine inspection and maintenance to ensure proper functionality.
4. To manage documents work and collaborate with other departments on project basis.
5. Learn and manage equipment software to perform configuration work.
6. To be committed & responsible for Quality Management System:
7. Implement the process approach and risk-based thinking
8. Provide the necessary support to fully implement and sustain the Quality Management System
9. Communicating to the organization the importance of conforming to Quality Management System requirements
10. Ensuring the Quality Management System meets its goals
11. Engage, direct, and support individuals contributing to the Quality Management System
12. Create a culture of continuous improvement
13. Able to understand Single Line Diagram (SLD) and possess electrical knowledge
14. Have Electrical Background
15. Possess Basic SAP knowledge and Microsoft Office use

* Please note that only shortlisted candidates will be notified. Interested applicants kindly send in a copy of your latest resume.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to JMC Talent Search Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.jmcsg.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

JMC Talent Search Pte Ltd

• UEN 200416907R • EA License No. 93C4957

• EA Personnel No: R1111089 • EA Personnel Name: Chew Mei Xiu

Our Client, a Services Firm(from Legal Industry) is seeking for a Customer Service Officer.

Location: Central Singapore

Job Description:

• Respond to customers’ enquiries and manage walk-in customer at reception
• Welcome visitors with a warm and positive experience
• Maintain a cheerful and professional demeanor during all customers' interactions
• A variety of administration tasks including assisting other departments on ad-hoc projects
• Assist in processing documents with different requirements
• Other customer-service related tasks related to documents
• Data entry and administrative duties assigned

Requirements:

• 1 year of Customer Service experience is preferred but not a must
• Proficient in Microsoft Office (especially Ms Word)
• Customer oriented and good organizing skills
• Responsible and able to work independently as well as a team player
• Positive working attitude
• Good communication and interpersonal skills

Note: 5 days work week(Monday to Friday) and training/guidance will be provided

We are looking to hire a Junior Sales Support Associate for a leading technology client on a yearly renewable contract role.

Job Scope:

• The role will cover across different Sales Team including Field (Enterprise), Field (Service Provider) and Mid-Market Sales.
• Support sales team on opportunities that require quote creation and revision, tracking of quote approval status, generating and following up on legal contracts and obtaining the respective signatory.
• Sales admin will be required to validate the details provided by sales team and customers to ensure data accuracy in SFDC systems input.
• Usage of CRM tools like SFDC will be high and on daily basis so knowledge of CRM system is important.
• Supporting sales team on report generation and customer engagement is expected.
• Need to be a team player when engaging internal stakeholders.
• Administrative work such as supporting company event is expected 30% of the work

Skills:

• 2+ years of experience in Sales Admin / Quote Support, preferably in IT/Telco/Data Centre industries.
• Salesforce, Excel and Power Point knowledge and experience is required.
• Able to handle urgencies and be adaptive in a fast-paced environment.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Salt is looking to hire a Support Specialist (Japanese Speaking) for a Social Media Client on a yearly renewable contract role.

Job Scope :

• Provide technical support to product administrators via a ticket management system while respecting committed SLAs
• Effectively communicate with customers across multiple channels; correspondence, live chat, screen sharing and phone support
• Troubleshoot, isolate, reproduce, investigate and log customer issues while utilizing internal engineering level technical tools
• Collaborate with multidisciplinary teams such as engineering and product to ensure swift resolution and customer satisfaction
• Handle multiple simultaneous investigations with an average ticket load of 20-25 per day
• Perform escalation management on call duties.

Requirement:

• Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM
• Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)
• Self-managing with the ability to problem solve and provide effective solutions with minimal supervision
• Capability to absorb high volumes of information across multiple resources (technical documentation and product information)
• Demonstrated ability to work with a sense of urgency and prioritize between 20-25 complex tickets daily based on customer impact and SLAs
• You will be supporting Japanese speaking customers hence fluency in japanese is essential.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected]alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

1. To lead or assist Engineers on field work and oversee technician or contractors
2. Troubleshooting issues, repair and overhaul of equipment.
3. Conducting routine inspection and maintenance to ensure proper functionality.
4. To manage documents work and collaborate with other departments on project basis.
5. Learn and manage equipment software to perform configuration work.
6. To be committed & responsible for Quality Management System:
7. Implement the process approach and risk-based thinking
8. Provide the necessary support to fully implement and sustain the Quality Management System
9. Communicating to the organization the importance of conforming to Quality Management System requirements
10. Ensuring the Quality Management System meets its goals
11. Engage, direct, and support individuals contributing to the Quality Management System
12. Create a culture of continuous improvement
13. Able to understand Single Line Diagram (SLD) and possess electrical knowledge

* Please note that only shortlisted candidates will be notified. Interested applicants kindly send in a copy of your latest resume.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to JMC Talent Search Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.jmcsg.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

JMC Talent Search Pte Ltd

• UEN 200416907R • EA License No. 93C4957

• EA Personnel No: R1111089 • EA Personnel Name: Chew Mei Xiu

1. To lead or assist Engineers on field work and oversee technician or contractors
2. Troubleshooting issues, repair and overhaul of equipment.
3. Conducting routine inspection and maintenance to ensure proper functionality.
4. To manage documents work and collaborate with other departments on project basis.
5. Learn and manage equipment software to perform configuration work.
6. To be committed & responsible for Quality Management System:
7. Implement the process approach and risk-based thinking
8. Provide the necessary support to fully implement and sustain the Quality Management System
9. Communicating to the organization the importance of conforming to Quality Management System requirements
10. Ensuring the Quality Management System meets its goals
11. Engage, direct, and support individuals contributing to the Quality Management System
12. Create a culture of continuous improvement
13. Able to understand Single Line Diagram (SLD) and possess electrical knowledge

* Please note that only shortlisted candidates will be notified. Interested applicants kindly send in a copy of your latest resume.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to JMC Talent Search Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.jmcsg.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

JMC Talent Search Pte Ltd

• UEN 200416907R • EA License No. 93C4957

• EA Personnel No: R1111089 • EA Personnel Name: Chew Mei Xiu

Salt is looking to hire an Application Support Analyst for a Global Financial Services client for 6 months & renewable contract role. In this role you will be providing operational support for the client’s infrastructure analysis system.

Responsibilities:

• Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Environment
• Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
• Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.
• Identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.
• Complete ownership of ensuring that changes were fully completed, and any affected services restored.

Skills:

• Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience.
• Prior experience with any of these technologies: Ansible, AWX, Service Now, Cutover, Kafka, Kubernetes.
• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
• Experience with Application Support in a Linux environment.
• Experience of Operations automation using metrics, tracing and logs combined with scripting and/or open-source tools is a bonus

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

• Perform commissioning of a system, whether it be naval, terrestrial, or underwater. Commissioning includes potential installation, startup, configuration, and integration with other systems;
• participate in live-fire tests;
• conduct tests, including in the presence of the customer;
• perform operational system surveys;
• perform preventive maintenance, corrective maintenance, and mid-term overhauls;
• participate in general revision activities;
• conduct troubleshooting activities at both the first level (sub-assembly level) and the detailed level (spare parts level);
• compile reports on activities performed, adhering to company documentation that dictates the rules for report compilation;
• assist Program Managers and other managerial personnel during technical meetings with clients;
• assist the Logistics Engineering staff in preparing spare parts lists and estimated intervention durations;
• support the training center in delivering courses;
• collaborate with the "Field Returns" organizational unit to implement the reference database.

Requirements

• Able to perform the following:

- Mechanical drawing interpretation

- Electrical drawing interpretation

- Basic proficiency in using electronic and mechanical instrumentation

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) English proficiency level A2 Ability to work in a team
• Diploma from a technical mechanical institute / Bachelor's degree in Mechatronics - Mechanical Engineering.

* Please note that only shortlisted candidates will be notified. Interested applicants kindly send in a copy of your latest resume.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to JMC Talent Search Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.jmcsg.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

JMC Talent Search Pte Ltd

• UEN 200416907R • EA License No. 93C4957

• EA Personnel No: R1111089 • EA Personnel Name: Chew Mei Xiu

Salt is hiring support operations expert to join our Social Media client on a 6-month and renewable contract role. This candidate will directly support our client's partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.

Job Scope:

• Provide our partners with a delightful, high touch and effective support experience
• Onboard partners and serve as primary Ops point of contact
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issues
• Spot trends in partner issues and communicate feedback to cross-functional teams
• Operationalize processes to improve partner experience
• Improve our support workflows around issue resolution and product insights
• Develop product and issue specialisation to improve the quality of support

Qualification:

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Experience using Excel and/or basic data & insights tools
• Proactiveness, adaptability, learning mindset
• Able to work non-traditional hours (outside of 9am-6pm) occasionally

If this role sounds like your ideal job move, please do reach out to me, Jaya @ [email protected] alternatively you may apply via the system.

CEI No: R1659595 / EA No: 07C3147

Leading US data centre provider

Work location: Changi / Loyang

• Accountable for a customers portfolio and ensure strong customer satisfaction
• Provide customers support from onboarding to training to escalation and service reviews
• Build rapport with customers to meet internal scorecards
• Conduct regular meeting with customers to align to their needs
• Identify ways to improve customers' experience within the centre
• Partner with Sales on renewal agreements and identify business opportunity with existing clients for service expansion

Requirement

• Degree in Business / Marketing or relevant qualification
• 5 years of working experience in key account management in data hub services, telecom, service offices industry
• Good executive presence and comfortable to interact with Senior Management
• Able to handle multi-customer accounts on a daily basis and be prepared to commit beyond office hours when need arises
• Understand data center operations or service offices support requirement such as network, IT-servers topics, electrical / mechanical facilities needs
• Strong knowledge in Microsoft Office Suites
• Salesforce, SAP and Yardi knowledge would be preferred
• Articulate, detail, critical thinking, engaging and resourceful

Salt is looking to hire an Operations Support Specialist for a Social media client for 10 months & renewable contract role. If you are passionate about gaming industry or someone with strong operational skills in a dynamic tight deadlines environment, then this role would be an ideal fit.

Job Scope:

• Utilize various internal tools to help onboard creators and troubleshooting on an ongoing basis.
• Process contract changes on a regular basis and where needed
• Work closely with Managers to drive operational improvements for the region and lead various other ad-hoc initiatives to support the business.
• Adapt quickly to product changes and limitations, new features, and communicate these strategically to stakeholders
• Work closely with stakeholders to understand their needs/challenges and develop business case to actionable items for process improvement and business strategy
• Work cross-functionally with a variety of teams to advocate for partner needs
• Advocate for creators and the gaming community through different issues and new features
• Help to build gaming community in various countries through community management and efficient communications.

Qualification:

• 2+ years of experience in business operations
• Advanced skill in MS Excel and PowerPoint.
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• Self-starter, agile, intellectually curious and creative individual comfortable operating in a fast-paced, ever-changing environment
• Strong operational prowess with experience in community management and process improvement
• Have a good understanding of the gaming industry and passion and love for games
• Fluency in English required and Vietnamese, Tagalog, or Thai speakers are preferred due to the nature of the job.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Leading US data centre provider

Work location: Changi / Loyang

• Accountable for a customers portfolio and ensure strong customer satisfaction
• Provide customers support from onboarding to training to escalation and service reviews
• Build rapport with customers to meet internal scorecards
• Conduct regular meeting with customers to align to their needs
• Identify ways to improve customers' experience within the centre
• Partner with Sales on renewal agreements and identify business opportunity with existing clients for service expansion

Requirement

• Degree in Business / Marketing or relevant qualification
• 5 years of working experience in key account management in data hub services, telecom, service offices industry
• Good executive presence and comfortable to interact with Senior Management
• Able to handle multi-customer accounts on a daily basis and be prepared to commit beyond office hours when need arises
• Understand data center operations or service offices support requirement such as network, IT-servers topics, electrical / mechanical facilities needs
• Strong knowledge in Microsoft Office Suites
• Salesforce, SAP and Yardi knowledge would be preferred
• Articulate, detail, critical thinking, engaging and resourceful