For Airline customers in Asia region (several dozen of millions USD of revenues), you will be accountable for the final profitability of the business plan, responsible for the Customer satisfaction and for the cash collection. You will coordinate in a transversal mode the Customer Team, meaning all the company members in interface with the final Customer to ensure a good alignment on the strategy and the communication. The position is a very exposed one, with direct impact on CFM Brand, and requires high autonomy, Customer sensitivity, potential discussion on complex technical topic related to engine, appetite for negotiation, executive-like decision making, and high reactivity, in high intensity on a daily basis. Being based in Singapore enables to be close to Customers, as well as to GE partners. Good knowledge of CFM and Safran organizations is important to help getting approvals, as well as France-based-teams actions and supports.
Main roles & responsibilities:
- Manage the Customer Team dedicated to the Customers, and ensure good level of interface with GE (CFM Partner)
- Manage the Services Agreement in force (RPFH, Time & Material, Flight Line LRU) : ensure relevant KPI, monitoring and meetings are in place at the right level of the organizations
- Ensure Customer satisfaction, together with the respect of the financial objectives of SAFRAN
- Manage the contract / customer account in a Project mode with the other members of the Customer Team, to protect Safran interest while ensuring Customer Satisfaction,
- Share internally the Voice of the Customer ; define and make propositions to solve open items,
- Facilitate / ease customer operations, answer with efficiency to challenges, be pro-active in the resolution of operation and commercial disputes,
- Be accountable for the reporting at the appropriate level of the organization
- Ensure that contractual commitments are met; track and manage the revenues, the costs and the profitability of the Business Plan with the Financial controller team.
- Identify and mitigate the risks & opportunities of the contract, impacts on the business plan and ensure associated actions are engaged.
- Anticipate / capture weak signals to avoid any complaints
- Negotiate / obtain resolution on Commercial and operational open topics
- Participate to the Sales strategy together with the Sales Director of the account
- Dare to innovate: propose ideas and solutions on all aspect of the business.
- Frequent travels to Asia & Pacifica area will be required.
Requirements:
- Degree level
- Min 5 years of experience in a Customer / Product environment
- Intercultural mindset
- Financial skills, appetite for Customer relationship management and negotiation, ability to understand technical behavior of an aircraft engine
