Total 12 administrator job vacancies in Customer Service category in D04 Harbourfront,Telok Blangah, Sentosa Island

• Issue quotation for all Refuse Handling Equipment and & Refuse
  Collection Vehicle, repair jobs.
• Email comprehensive maintenance quotation to customer and process renewal.
• Pass documents for billing to accounts department promptly.
• Assist maintenance and service team on documents.
• Reply to emails for breakdowns and repair jobs, promptly.
• Prepare and scan maintenance checklist monthly email to customer.
• Maintaining E -copies documents in the server and filing hardcopies.
• Prepare labour costing for accounts department, twice monthly.
• Update and check the maintenance schedules are completed.
• Coordinate with the technicians on the servicing schedules.
• Provide technician with details to attend emergency breakdown.
• Updating store on withdrawal of items under job numbers.
• Issue material/operation form, to purchasing department to order items, locally.
• Liaise with oversea suppliers for spare parts and follow up for shipment delivery.
• Perform ALL other service and maintenance administration for the Head of Service Department / Service Executive

The position is responsible to coordinate services and process service-related paperwork. The position also requires preparing aftermarket quotes, processing customer orders and ensure timely delivery of these orders is fulfilled by our global locations.

This is a 12 months contract role based our of our ICON office, Singapore.

Job Description:

• Receive and log service requests from customers or warranty enquiries - to work with service manager to ensure assignment of appropriate service technician.
• To assist and support management in monitoring technicians' attendance, OT, allowance claims and monitor progress to close out all service jobs.
• Ensure all quotations for service repairs are actions and recorded.
• Generate Purchase Orders to vendors for the procurement of goods/supplies required for service jobs, etc.
• Ensure Delivery Orders are logged correctly and monitor vendor invoices are received timely and in complete order.
• Generate quotations and order entry for spare parts.
• Coordinate and follow-up on aftermarket order statuses.
• Maintain and update administration files related to the service team.

Job Requirements:

• Min Diploma or any relevant qualification with 2 years experience in similar function.
• Strong communication skills for internal and external stakeholder management.
• Able to prioritise and work in a team.
• Good experience in Microsoft Excel and Word
• Meticulous and attention to detail.

Key Accountabilities:

• Manage and process regional claims submitted by RRS Asia service partners.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Work closely with internal stakeholders such as Customer Support and Warranty team, to ensure efficient claim processing and resolution.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Maintain an organized and up-to-date database of warranty claims.
• Process payments to service partners and billing to Germany for approved claims.
• Supports the Customer Care Centre by accelerating the ordering and delivery of critical spare parts to Distributors and Service Partners, ensuring quick restoration and functionality of engines and equipment.

Qualifications and Skills:

• Degree or Diploma in Mechanical Engineering or Business Administration.
• 3 years of experience in Service-related administration.
• Proficient with MS Office and knowledge with SAP usage.
• Preferably with engineering background and knowledge in engine systems.
• Strong interpersonal and good communication skills, with the ability to effectively manage various stakeholders.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record-keeping.

Position Summary

Provide support to the Service Division in all administrative work so as to ensure the smooth day-to-day operation of the team. This includes planning and coordinating all service requests, preparing new & renewal service contracts and following up on service jobs scheduling to ensure all in order. Assist in Coordinating between customer and technicians to ensure daily smooth operational assignment is achieved. To oversee the timely and successful execution of all assigned service tasks to the team, ensure record work activities hours in system.

Responsibilities

1. Maintain accurate records, prepare reports, and manage documentation related to service operations

2. Maintain strong communication with internal customers, addressing their inquiries and concerns promptly and professionally.

3. Ensure that the service department daily operational complies with relevant regulations and internal company quality standards.

4. Collaborate with vendors and suppliers to procure necessary materials and services

5. Maintain data integrity and accuracy in SAP CS module by inputting data for the purpose of creating service notification, service orders, purchase requisitions, picking lists, delivery notes, Invoices, etc.

6. Work with Finance, Hub & CCC to ensure accurate documentation of service claims, invoices and final statement of account.

7. Plan and secure the handover of completed projects obligations from the Project Department and advise on any special terms and conditions committed to clients. Highlights to responsible Service Engineer / Service Operational Team on such commitments.

8. Monitor man hours, efficiency and productivity captures in SAP against budget so as to ensure proper resource utilization while maintaining service profitability.

9. Ensure the submission of inspection documents are timely and in compliance with local statutory board’s requirements (if any).

10. Coordinate and assist service engineers and/or immediate superior in monitoring work in progress and following up on service jobs so as to ensure providing optimum level of support to the service team in fulfilling department’s targeted profitability and meeting customer satisfaction.

11. Extract and input labour hours & travelling time into SAP CS Module of all service staff and ensure information is constantly and accurately updated and maintained for monitoring and analysis of productivity levels.

12. Handling of Service Division incoming telephone calls according to Company’s Telephone Etiquette Service Standard

13. Monitor inventory levels and ensure adequate stock for upcoming orders while maintaining inventory accuracy through regular cycle counts and reconciliation. Including monitoring stock levels, conducting regular audits, and implementing strategies to minimize stock discrepancies.

14. Plan and coordinate the workflow and operations within the warehouse to optimize productivity and minimize delays.

15. Implement and maintain quality control standards to ensure products meet the required standards, quality and safety standards before leaving the warehouse.

16. Enforce safety regulations and ensure compliance with company policies and procedures to create a safe work environment.

17. Prepare regular reports on workshop activities, such as inventory of consumable stock level, performance metrics, and discrepancies, to provide insights to management and facilitate decision-making.

18. Coordinate maintenance of workshop equipment and tools, ensuring that all machinery is in good working condition and addressing any issues promptly.

19. Oversee the shipping and receiving processes, verifying the accuracy of shipments and ensuring timely and efficient delivery.

20. Collaborate with the customer service team to address customer inquiries and complaints promptly and effectively.

21. Ensure that all safety procedures and regulations are followed within the service workshop, promoting a culture of safety among all staff members.

22. Coordinate with logistics and transportation teams to ensure timely and accurate shipment and delivery of products.

23. Identify areas for improvement within the service workshop and implement strategies to enhance efficiency and productivity.

24. Manage workshop and equipment, ensuring that the operation team has the necessary resources to perform their duties effectively and efficiently.

25. Assist Service Engineers in arrangements of Load Test PE/Transport/Load/Technicians before expiry date up to billing and handover certificates to Customers.

Qulification:

· Diploma in business administration, management, in logistics, supply chain management, or a related field is typically preferred. Relevant certifications and training are also beneficial.

· Proven experience in warehouse management, including staff supervision and inventory control.

· Proficiency in warehouse management software and other relevant technology.

· Sound knowledge of safety and regulatory standards in warehousing.

· Exceptional organizational and time management skills.

. Excellent communication skills, both verbal and written.

Experience:

· Minimum 2-4years of working experiences in administrative roles with significant experience in managing diversified teams.

· Produce a deep understanding of administrative processes, office management, and relevant software tools.

· Good team player with ability to work independently.

· Working experience in a diverse cultural environment.

. Quality management system (QMS) fundamental & experience.

Position Summary

Responsible for overseeing a team of service technicians and ensuring the successful completion of various technical task assigned by the engineers. Assist in Coordinating between customer and technicians to ensure daily smooth operational assignment is achieved. To oversee the timely and successful execution of all assigned service tasks to the team, record work activities hours into system. Provide support to the Service Division in all administrative work so as to ensure the smooth day-to-day operation of the team.

Responsibilities

1. Maintain accurate records, prepare daily job sheet, and manage documentation related to service operations.

2. Maintain strong communication with internal/external call-in customers, addressing their inquiries and concerns promptly and professionally.

3. Ensure that the service department daily operational complies with relevant regulations and internal company quality standards.

4. Collaborate with vendors and suppliers to procure necessary materials and services

5. Maintain data integrity and accuracy in SAP CS module by inputting data for the purpose of creating service notification, service orders, purchase requisitions, picking lists, delivery notes, Invoices, etc.

1. Work with Finance, Hub & CCC to ensure accurate documentation of service claims, invoices and final statement of account.

2. Plan and secure the handover of completed projects obligations from the Project Department and advise on any special terms and conditions committed to clients. Highlights to responsible Service Engineer / Service Operational Team on such commitments.

3. Monitor man hours, efficiency and productivity captures in SAP against budget so as to ensure proper resource utilization while maintaining service profitability.

4. Ensure the submission of inspection documents are timely and in compliance with local statutory board’s requirements (if any).

5. Coordinate and assist service engineers and/or immediate superior in monitoring work in progress and following up on service jobs so as to ensure providing optimum level of support to the service team in fulfilling department’s targeted profitability and meeting customer satisfaction.

6. Coordinate with service executive/engineers for all service requests and keep customers informed on progress of services so as to meet customer service standards.

7. Extract and input labour hours & travelling time into SAP CS Module of all service staff and ensure information is constantly and accurately updated and maintained for monitoring and analysis of productivity levels.

8. Creation of new Customers master in the SAP system (taking into account no duplication occur) include issuance of AR credit form for Credit Controller to generate finance view.

9. Handling of Service Division incoming telephone calls according to Company’s Telephone Etiquette Service Standard

10. Analyze existing administrative processes and identify opportunities for optimization and efficiency improvements.

11. Proactively identify and develop an effective assessment mechanism to track and measure team’s performance and deliverables on a regular basis. This includes analyzing individual performance and to derive corrective action plans if necessary.

12. Plan and coordinate within service department; meetings all direct reporting timely to ensure effective communications of work quality, leave arrangement, improvements and etc.

13. Assist Service Engineers in arrangements of Load Test PE/Transport/Load/Technicians before expiry date up to billing and handover certificates to Customers.

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

Job Responsibilities:

• Prepare documents for execution
• Handle and attend to clients’ incoming enquiries
• Provide administrative support when required
• Other ad-hoc duties when assigned

Job Requirement:

• Meticulous and detail-oriented
• Cheerful with Pleasant Personality, Good Team Player
• Good communication Skills – Verbal & Written
• No experience required, training will be provided

· Be a first point of contact for customers and engineers, answering telephone calls and emails

· Take information from Engineer's reports to create invoices to send to customers

· Stock optimizing with help of Service Manager

· Track parts ordered to ensure these are delivered in a timely manner

· Follow-up with customers to ensure estimates have been received and to take further instructions

· Invoice for service and repair work within an agreed timeframe of job completion

· Liaise with customers to ensure they are kept up-to-date with the progress of their service job

· Identify new service and maintenance opportunities and promote these to potential customers

· Order parts required from suppliers to ensure adequate van stock and to complete scheduled jobs

· Resolve problems pertaining to customer orders.

· Coordinate with sales and other appropriate departments in processing orders.

· Ensure timely delivery of orders.

· Interact with Accounts Receivables team regarding payments.

· Maintain and update customers’ database

· Support the Technical Advisor and step in in case of his absence.

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

We regret that only shortlisted candidates will be notified.

Indoor Customer Service Administrator Duties:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.
• Directly responsible for billing and relevant adminsitration for customers, including Invoicing, Credit and Debit Memos.
• Work closely with the Sales team to assist in Customer management.
• Other ad-hoc administrative duties.

Responsibilities

• Billing and utilisation of internal SAPB1 System for such functions
• Maintenance of customer information
• Coordination with Salesteam regarding Customer AR and requests
• Other adhoc admin billing tasks
• Customer records management and to initiate all actions for rebates/sponsorship.

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

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