Total 2 administrator job vacancies in Customer Service category in Singapore, North East

Role & Responsibilities

• Answer and forward incoming phone calls
• Manage all aspects of visitor registration: visitors sign in/out, issuing visitor badge etc as well as for visiting employees
• Manage office Inventory: stationery, pantry items etc
• Office Rental/Maintenance issues: point of contact with Building management for daily operations of the office (eg: air conditioning, lifts, light fixtures etc)
• Oversee meeting room cleanliness and operability.
• Business Travel Account Management: Work with AMEX and our Finance team to coordinate travel payments as needed
• Collaborating with TA / IT team on employee service, to ensure smooth onboarding experience for new hires and offboarding for exiting employees
• Mail: Sorting, distributing and managing incoming and outgoing mail and packages
• Coordinating local and overseas courier and shipment (DHL/Fedex)
• Plan and execute office events eg: Quarterly birthday celebrations, office gatherings, Year end/CNY luncheon/dinner
• Issuing PR/PO as needed.
• Fire warden/emergency point of contact and first aid officer
• Management of employee lockers
• Maintain reception area
• Helping Sale Organization team to send product samples & POP materials etc to APAC Sales/Agencies/Vendors/Distributors;
• Manage Office’s budget Monthly expenses, recording and including petty cash
• Manage Janitorial service, HVAC maintenance at IT Hub, CEO Office, Comm and  Board Room, Dish-washer, water sink maintenance. 

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.