The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

1) Oversee the Test Operations in terms of production, quality, resources utilization, machine setup and maintenance

2) To drive and adopt the world class manufacturing practices across company ATS facilities.

3) Create strategies and drive performance excellence of the ATS facilities as well as improve operational excellence across the whole procedure.

4) Continuous upgrade/evolution of human resources, process, and technology of ATS team.

5) Ensure high employee engagement at every level through effective motivation, coaching, training and development of personnel in ATS team.

6) Accountable for leading projects and team members to achieve company goals.

7) Working with the team to build effective roadmaps of improvement initiative, understand the linkage and dependencies with all departments, divisions and corporate initiatives.

8) Cost management technique for productivity enhancement & process improvement.

9) Creating standard and specific SOP, training material and conducting process and system audit to make continual process improvement.

10) Monitor KPIs for continuous improvement.

11) Work with customers directly with continuous improvement to operational requirement & regular process review.

12) Designated as member of the Safety Committee cooperating and upholding Safety protocol/SOP.

13) Enforce and ensure all times compliance of Company Safety and Security protocol/SOP.

JK Tan (R1875280)

Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

· Represent company in corporate meetings (Both in Singapore and in China).

· Acquire new partnerships in the China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels and airlines.

· Negotiating preferred rates with vendors of direct travel.

· Planning and running travel tours for different purposes such as recreation, education and business.

· Managing and overseeing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

· Assisting with any travel-related issues that may arise

· Ensuring the operations to run smoothly

Job Requirements

· A minimum of 10 years experience in the travel industry is a must

· Knowledge of travel management process

· Excellent communication and interpersonal skills

· Well organized and able to work independently with a high level of initiative and drive

· Able to travel regularly if work requires

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Dear Job seekers ,

We are actively looking for Customer Success Manager

• Support the Board's Project Officer to monitor project progress
• Support all aspects of project tasks in the project life cycle to ensure on time delivery
• Schedule project meetings with vendor, stakeholders and users
• Collaborate and facilitate discussions with work groups and relevant stakeholders
• Record of project meeting minutes.
• Prepare project reports for management review
• Work with Board's contractors to manage projects issues and risks
• Create and maintain comprehensive project documentation
• Participate in system functionalities test and ensuring the requirements are delivered accordingly to technical specification
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projectsregularly
• Supervise Board’s contractor’s work to ensure the work is completed to the Board’s satisfaction
• Preparation and submission of necessary documents (clearance form, Change
• Request form and others) to carry out the work
• Other assigned ad-hoc project administrative tasks

Interested candidates please send your CV to [email protected]

Position: Manager, Affiliate Management

Working Days: 5 working days

Working Timing: 8am-5pm, 8.30am-5.30pm or 9am-6pm

Working Location: Pandan loop

Salary: $5,000 - $7,000 (depends on experience）

Responsibilities:

• Jointly drive business development initiatives together with the regional affiliates
• Coordinate internal reporting processes and provide analytical support to the regional affiliates • Ensure work procedures are carried out in accordance with Standard Operating Procedures and Policies (SOPPs)
• Support the regional affiliates in their financial budget & performance KPIs.
• Support the management of the regional affiliates to optimize their mid/long-term investment returns

Requirements:

• Min 5 years working experience in port industry and Min 3 years in port equipment engineering or port operation business
• At least Bachelor’s degree preferably in Engineering / Business studies / Maritime related studies
• Able to adapt to the challenges of working overseas
• Familiarity with financial reporting and/or financial modelling will be an advantage

Loh Suet Yan Reg No: R22108031

The Supreme HR Advisory Pte. Ltd. EA No: 14C7279

Purpose of Position:

Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.

Role Requirements

• Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
• Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
• Measure, track and provide recommendations based on data input & communication output effectiveness
• Develop & maintain contact strategy including targeting & opportunity identification
• Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
• Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
• Ongoingly develop competencies and train local Service Managers and Service Consultants
• Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound

Person Specification:

• Degree in business, marketing, or related discipline
• At least 5 years of experience in sales / business development and at least 3 years in service area
• Previous experience in product marketing or service offering is an added plus
• Strong proficiency in both written and spoken English
• Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
• High output of work with attention to detail
• Ability to interpret data and understand complex analytics
• Experience in planning customer journeys across a range of scenarios and engagements
• Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset

Job Description

• To handle walk-ins and new enquiries on the services provided by the centre
• To handle parents’/students’ enquires on class timings/ services/ etc • To assist with liaising work with parents and students on any changes to schedule
• Planning of student activities/post-exam activities and curriculum
• Ensuring smooth operation of the centre
• Deliver lessons in an engaging and dynamic manner, based on our curriculum and pedagogy
• Develop lesson materials and provide feedback to help students achieve visible improvement in academic results
• Engage students and help them realise their potential
• Teach Primary to Secondary and IB Chinese Subjects

Requirements:

• Degree obtained from Singapore Local Government Universities or Universities of China
• Experience in Managing tuition centre
• Strong in Chinese and language Subjects
• Demonstrate passion in education – committed to nurturing the students and makes effort to continually improve yourself
• Dynamic and confident, with an approachable disposition
• Strong communication (both spoken and written) and interpersonal skills
• Required to work on weekends
• Candidates with prior teaching experience are preferred
• Fluent in Mandarin

Summary

Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This job does not have responsibility over product development, but does have overall project management responsibility. This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Key accountabilities

• Responsible for orders and revenue growth of OneSource business in Singapore and potentially lead the entire SEA team.
• Manage and develop key accounts and dealers for Singapore and SEA.
• Work closely with OneSource sales to address customers’ needs and provide omni-channel support to get the lab service opportunities in Pharma, research, government and segments.
• Develop and present tailor-made service proposals to customers, particularly for lab asset management projects from key accounts (KAs).
• Be accountable to understand the project objectives, scope, and budget. Ensure the processes and procedures will be applied in required projects and manage potential risk and issues.
• Follow up on project planning, execution and change control and lead project team to implement the service activities on time, on budget and stay committed to the completion of project phases.
• Communicate effectively with customers and internal/external resources. Perform project review with key stakeholders in key customers on regular basis and follow up for issues and solutions.
• Respond to new requests from KAs and expand service scope and new solution for existing lab service projects.
• Coordinate any other related issue in project.

Requirements

• Minimum Diploma holder with specialization in Chemistry or related discipline / Bachelor’s Degree holder preferred.
• Minimum 3-5 years of sales or (project/people) management experience in related industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented and proficient in Microsoft office.
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Comfortable with 30-70% of business travel inside Singapore.

A dynamic individual who is willing to take end to end responsibility for customer service delivery and installation in a well established high end furniture business.

• Experience in high end furniture delivery is a critical requirement.
• Ability to train and support at high end installations
• A degree ideally in a mechanical or engineering discipline as support for electric items is critical
• Working 6 days a week, and public holidays to give customers the 24 hour experience that they deamnd
• Ability and experience of CRM systems
• Knowledge of delivery approaches
• Ability to monitor and improve all areas of installation and delivery.
• Hands on during container unloading
• Expertise in developing quality processes.
• 
  

• A Global leader in innovative solutions for the construction industry.
• Exposure to leading industrial trends and technology.

About Our Client

The client is a global leader in providing innovative solutions for the construction and building maintenance industries. With a strong commitment to quality, reliability, and customer satisfaction and has earned a reputation for delivering cutting-edge tools and services.

Job Description

Key Responsibilities:

• Lead and manage the daily operations of the tool service centre, ensuring high efficiency, quality, and adherence to the company's service standards.
• Develop and implement operational procedures to optimize workflow and enhance overall service centre performance.
• Train and develop a team of skilled technicians, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with the sales and customer service teams to understand customer needs and expectations, ensuring the service centre delivers outstanding support to our clients.
• Steer and implement service enhancement projects.

The Successful Applicant

Qualifications:

• Bachelor's degree in Business Management, Engineering, or a related field.
• At least 7 years of proven experience in a operations/planning.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of SAP/BI analytic tools.
• Effective communication and interpersonal skills.

What's on Offer

The client provides a competitive and market-aligned salary, recognizing their skills and experience. They provide comprehensive health benefits, including medical, dental, and vision coverage. Performance-based bonuses are available to reward exceptional contributions, and there are opportunities for professional development, training, and career advancement within the organization.

A global freight forwarding MNC is looking for Customer Service Excellence Manager in Singapore. The incumbent will be responsible for building customer retention and achieving operational KPI for the company.

Responsibilities:

• Foster relationship with customers and obtain regular feedback on performance level and make recommendations for service improvement and customer retention
• Lead, train and manage Customer Service Team
• Identify root cause and resolve problems effectively to minimize the impact on customer satisfaction
• Conduct regular meetings with teams to disseminate company updates and strategize on improvement plans on customer experience
• Attend operational reviews with customer and handle all customers' dispute and service failure through corrective and preventive measures
• Attend introductory and business implementation meetings with customers
• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
• Recruit and manage staff costs and productivity across the department

Requirements:

• Bachelor's degree in Business Administration, Economics, Logistics / Freight forwarding apprenticeship or other related disciplines
• 10+ years of industry experience in freight forwarding or carriers' industry
• 5+ years in people management and leadership - including training & development, coaching, conflict management, recruitment, performance management
• Experienced in customer facing and customer service excellence function
• Strong business and financial acumen
• Familiar with CargoWise 1 and/or SAP software platform

Interested applicants, please apply with your latest CV. Only shortlisted candidates will be contacted.

Our Client, in the Automotive Industry located in Central has opening for Manager, Service.

• 5 Days Work
• Variable Bonus
• Well-Known MNC

Responsibilities:

• Responsible and ensure the quality of service and repair work performed daily by the team through monthly audit.
• Responsible and maintain workshop efficiency, productivity and utilization usage for workshop staffs through monitor through daily time analysis report.
• Responsible for recruiting of employment and inculcate the development of staff’s good practices under his care.
• Responsible and maintain for Service Center environment meet Work, Safety & Health requirement, group policies and plan yearly activities as Safety Chairman.
• Responsible and accountable for authorized workshop purchase order / invoices according to Cooperate Governors guideline.
• Responsible and ensure Service Center daily work processes, workshop diagnosis networking, software and equipment meet Retail Standard requirements.
• Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, Customer Service Index monthly by evaluating the Time Analysis Report, Management Report and Voice Report.
• Provide support to Aftersales Senior Manager on every kind of customer enquiries or complaints.
• Authorize purchase of workshop consumable items, tools, and equipment.
• Conduct periodical review of the performance of individual staffs (especially key staff) to ensure that the work attitudes and work performance inline to the company’s objectives.
• Take measures to improve results, such as motivating workshop personnel, streamlining the flow of work and working conditions.
• Ensure the 5 “S” housekeeping (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) the Practice of tidiness and cleanliness to workshop and service reception area always.
• Continuing focus on strengthening customer service processes to improve customer satisfaction.
• Developing key staffs through training / coaching / mentoring to enhance their performance with their competencies.
• Conducting monthly meetings with the key personnel to share and feedback from key results for corrective action and continually to seek for process improvement.
• Ensure sufficient cars intake for serving & repair for maximising the work bays utilization with planned FRU sold to meet service projection.
• The accountability covered the impact values of efficiency, workshop output and productivity monthly by evaluating the time and efficiency analysis of the technicians.
• Ensure that Customer satisfaction index are met to set benchmark
• Ensure that customer’s cars are met with quality repaired after delivered to them.
• Ensure good condition of workshop environment meet Health and Safety aspects.
• Ensure Recruitment of staffs met with the selection criteria.
• Ensure right workshop equipment, tools and diagnosis system purchased based on approved specification

Requirements:

• Degree or Diploma in Mechanical or Engineering discipline
• Minimum 5 years of related experience in handing Service operation and technical analysis for continental Cars
• Able to analyze business situation from data & reports to meet service projection.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Job Description:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Job Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Scope :

1. Handling of import & export documents or any other necessary documents required for customs declaration;

2. Handling of sales queries;

4. Handling of sales order and invoicing;

5. Assist in material planning and purchase requistion ;

6. To assist in annual ISO & audit exercise;

7. To assist in managing daily operations and documents flows for both Singapore and Malaysia entities; and

7. To handle any ad-hoc queries & job requests

Job Requirements :

1. Bilingual Preference

2. Computer literacy - Sage 300, Microsoft office

3. Relevant working experience - 2-3 yrs

4. Willing to travel

Car Workshop Manager

• Working Days: 6 Days, 9am-6pm
• Working Location: Bukit Batok, Singapore
• Starting Salary: $3,500 - $4,500

Requirements:

• Nitec / Diploma in Automotive Engineering or related background.
• Minimally 4 - 5 years automotive repair experience with at least 1 year experience in managerial level
• Class 3 driving license required

Responsibilities

• Oversee entire workshop operations and ensure smooth workflow
• Manage frontline operations to ensure high levels of excellent customer service.
• Manage backend service operations to maintain technical proficiency.
• Attend to technical issues raised by customers and ensure that the issues are promptly resolved
• Achieve cost savings for the company through material control, operation processes and innovation initiatives.
• Ensure workshop facilities are well maintained
• Experience and familiarity with Diagnostic tools

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About Select Investors:

Select Investors aims to be the most respected and trusted Wealth Management Practice in Singapore, providing first-class holistic tax, wealth and succession advice by engaging, inspiring and delighting our clients.

Select Investors is a division with St. James’s Place Wealth Management.

About St. James’s Place Wealth Management

• An award-winning, FTSE 100 company founded in 1991
• Managing SGD250 billion clients’ funds under management
• Managing in excess of 800,000 clients

Description of the role:

This role will see the successful candidate working closely with a Partner, they will be responsible for performing a variety of duties to assist the Partner in delivering outstanding wealth management services to an array of affluent and high-net-worth clients.

Key Responsibilities

• Drafting client letters and client information packs
• Monitoring payments and liaising with UK payments team
• Managing end to end process of client onboarding
• Working with various other internal teams including client services team, business assurance and compliance
• Preparing for client meetings, including compilation of graphs, basic calculations and analysis.
• Processing switch documents
• Updating Salesforce with meeting notes and activities
• Obtaining insurance quotes
• Preparing paperwork for client meetings, including compilation of graphs. basic calculations, analysis and draft commentary
• Managing and coordinating daily tasks, outstanding matters, and reporting requirements
• Communicating with clients via email and maintaining strong customer service
• Supporting Partner with all administrative functions and support as required

Job Requirements

• 5 to 10 years of relevant work experience in financial industry, with basic understanding of investments and fund knowledge
• Excellent attention to detail, with strong planning and organising skills
• Ability to take initiative and work independently
• Good English communication skills – including written and verbal
• A team player with can-do attitude

Are you interested to ensure that millions of children receive the latest LEGO® set? Join us in the Regional Supply Chain team to support those in Singapore, Malaysia, Korea and Travel Retail to get their hands on those sets!

Play a pivotal role in driving continuous Supply Chain improvements and enable world class partnerships with our customers on key goals.

Core Responsibilities

• The incumbent will drive continuous improvement to optimize the End to End Supply Chain till goods are received by our customers. The geographic scope is to serve our Korea and SMTR (SG-MY-Travel Retail) business units and will be based in Singapore.
• The role of a Customer Logistics Manager adds new value by improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost. Key deliverables include:

a) to identify and deliver projects/initiatives in partnership with our customers that enable sales, improve service, cost, cash, and sustainability goals

b) to meet (or exceed) target service score versus annual Customer Pulse

c) to support new customer on-boarding including set up of logistics terms

• To build knowledge and provide visibility of the market retail landscape, customer requirements, including the critical metrics important to win our customers.
• To establish collaborative partnerships and strong collaborator management (internal and external) to drive value creation initiatives. The incumbent is expected to work independently liaising internally with Sales, Operations, and external customers in the market (and in the regional market group where appropriate).
• To drive regional supply chain projects/initiatives for Supply Chain Operations (SCO) that drives scale and efficiencies in serving our customers and different channels in APAC CN.

Play your part in our team succeeding!

• Customer Logistics supports the vision of Global Operations in making LEGO the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our LEGO customers in the market and with that, enable supply chain capabilities to deliver the right service.
• We unlock value for the LEGO Group by improving satisfaction on LEGO’s service to customers. Customers in turn reward us with stronger partnership in delivering the LEOG Group's business growth eventually reaching more children to experience LEGO play.
• The toy industry and the retail landscape in general, is fast evolving with channel and customer requirements having seismic shifts fueled by the digital economy. LEGO is embracing these changes with a renewed channel strategy. With that, Customer Logistics play an important role in enabling supply chain solutions to support sales, improve service, cost, and cash.
• The role will have the opportunity to work broadly across multi-functional teams in the value chain, travel (as required), and be exposed to our global customer logistics network to share and re-apply best processes. The role opens up to opportunities for further career advancement within the supply chain organization.

Do you have what it takes?

• Validated experience working in CPG/ FMCG/Toy/Luxury/Sports & Apparel industry
• Demonstrates good understanding of E2E supply chain operations from factory to customer shelves
• Proven track-record in proactively driving outcomes, team collaboration, communicating effectively with collaborators, and influencing skills
• Demonstrated examples in leading continuous improvement projects, good knowledge on logistics cost drivers, and experienced in managing trade-offs within the value chain
• Experienced in project management and exposed to managing a diverse set of collaborator groups
• Ability to work with a remote functional team and ability to thrive in a diverse, multi-cultural organization sitting across different geographies, cultures, and time zones
• Ability to navigate ambiguity and take judgment calls
• Proficiency in Korean language will be needed in the role to support the KR business
• Previous working experience in Toy industry or functional experience working for Sales, Customer Service, and/or Customer Development work
• Previous experience using SAP and other advanced features/tools from Microsoft like power BI
• Experience in Agile project management methodology will be valuable
• Multi-lingual skills (English, Japanese, Korean, Chinese) will be a big plus
• Relocation support is not offered for this role

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal at: https://www.lego.com/en-sg/careers/job/customer-logistics-manager-e696bbdbfec41000ebf23bc240ff0000

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

Childcare Centre Manager

Location 1: Punggol Field

Location 2: Sembawang

Salary : $4,000 -$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• Min 2 years in teaching position certified as L2 by ECDA

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Location: 35 Rochester Dr, #02-15, Singapore 138639

Benefits:

• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please contact Esther via Whatsapp at 8284 3135

Only short-listed candidates will be contacted for an interview.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem