Total 44 assistant hr manager job vacancies in Customer Service category in D27 Yishun, Sembawang

Oishi Manufacturing Pte Ltd is Singapore's leading ice cream & gelato, soft serve, waffle and lava cake whole sale manufacturer since 2003. We operate from our 18,000 sqft premises in Sembawang and sell locally and overseas. (www.oishi.com.sg)

Job Overview

We are looking for a friendly and detail-oriented Customer Service Assistant to join our sales team. The ideal candidate will provide excellent support to customers by addressing inquiries, resolving issues, and ensuring smooth order processing. This role requires strong communication skills, problem-solving abilities, and knowledge of the food industry.

Key Responsibilities

1. Customer Support:Handle customer inquiries via phone, email, and in-person visits, ensuring a prompt and professional response.
   Resolve customer complaints and escalate issues to the manager when necessary.
   Provide product information, including pricing, availability, and delivery timelines.
   
2. Order Management:Process customer orders accurately and ensure timely order fulfillment.
   Coordinate with the warehouse and logistics teams to track orders and deliveries.
   Manage order amendments, cancellations, and returns in line with company policies.
   
3. Account Management:Build and maintain strong relationships with key customers.
   Assist with customer account setup and updates, ensuring accurate records in the CRM system.
   Follow up on outstanding payments and ensure timely collection.
   
4. Coordination with Teams:Collaborate with the sales team to support customer retention and acquisition efforts.
   Work closely with the quality assurance and warehouse teams to address product or delivery concerns.
   
5. Administrative Support:Maintain accurate and organized records of customer interactions, orders, and issues.
   Prepare and submit daily, weekly, and monthly reports on customer service activities.
   Assist with general office tasks, such as filing and data entry.
   

Qualifications and Skills

• High school diploma or equivalent; additional education in Business, Customer Service, or related fields is a plus.
• Proven experience in a customer service role, preferably in the food wholesale or related industry.
• Strong communication and interpersonal skills.
• Proficiency in using office software (e.g., Microsoft Office Suite) and CRM tools.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Basic knowledge of food safety and handling practices is an advantage.

What We Offer

• Competitive salary and benefits.
• Opportunities for growth and career advancement.
• A collaborative and supportive work environment.

If you are passionate about customer service and eager to contribute to a thriving business, we encourage you to apply!

Job Description

Leadership and Management:

• Oversee the entire service department, including technicians, engineers, and support staff. Provide leadership, direction, and guidance to ensure that service operations run smoothly and efficiently.
• Oversee the day-to-day operations of the service department
• Responsible for managing and sourcing maintenance contracts.
• Responsible for preparing and submitting tenders and quotations for maintenance services and related works.
• Assess maintenance sites for additional work beyond the scope of the existing contract. Coordinate with supervisors and engineers to identify these needs, propose them to clients, and provide quotations for the additional services.

Customer Relationship Management:

• Primary point of contact for clients.
• Responsible in follow-up with clients on maintenance works.
• Gather and share feedback from clients with relevant personnel.
• Ensure prompt attendance to clients’ feedback.
• Coordinating with other departments, resolving customer complaints, and implementing process improvements.

Resource Allocation:

• Responsible for allocating resources, including personnel, equipment, and materials, to ensure that service calls are handled promptly and effectively.

Budgeting and Financial Management:

• Develop and manage budgets for service operations. Monitor expenses, control costs, and seek ways to improve profitability while maintaining high-quality service.

Quality Assurance:

• Establish and enforce quality standards for service delivery. Monitor performance metrics, conduct audits, and implement corrective actions as needed to ensure consistent quality.

Training and Development:

• Oversee the training and development of service personnel.
• Identify training needs, provide ongoing education, and promote a culture of continuous improvement.

Regulatory Compliance:

• Ensure that service operations comply with relevant regulations, codes, and standards. Stay informed about industry best practices and legal requirements to mitigate risks and ensure safety and compliance.

Requirements

• Technical knowledge and at least 10 years of experience in the air-conditioning and mechanical ventilation (ACMV) field.
• Experience in service management or related roles.
• Diploma/ Degree in Mechanical Engineering/ Electrical Electronics Engineering or BCA approved certification.
• Analytical and good troubleshooting skills.
• Strong leadership and managerial skills.
• Problem-solving and decision-making skills.
• Customer service-oriented mindset.
• Able to work independently and in a team.
• Willing to learn.
• Resourceful, initiative, driven, and pro-active.
• Ability to multitask and prioritize work.
• Confident, positive mindset, honest, has integrity and good work ethics.
• Able to converse, read and write in English.
• Excellent communication and interpersonal skills.
• Basic computer literacy skills.

Job Description

• To support transport and business operations including but not limited to driving and logistics assignments
• To perform service and administrative duties
• To assist in various ad-hoc and project tasks to ensure smooth operation

Requirements

• Prefer with Bus Attendant Vocational license
• Prefer with Class 3 driving license
• Excellent teamwork attitude
• Good problem solving and communication skills
• Willing to work flexi-hour and start work mid/late-December
• Able to work independently with good customer service skills
• Preferly stay in the North area (Yishun)
• Welcome applicant with no background experience, training and mentor provided
• Relevant experience will be considered for senior role

No agent please.

Responsibilities:

• Handle telephone and walk-in enquiries
• Attend to samples request and goods returned
• Generate invoices and coordinate delivery with Operations Department
• Basic filing and mailing duties

Requirements:

• Minimum GCE ‘N’ level or equivalent with 1 year of customer service working experience
• Service oriented and a team player

Additional:

• Transport provided at Admiralty / Yew Tee MRT Station
• On-job-training provided for successful candidate
• Monday - Friday (8:30am - 5:30pm), Alternate Saturday (8:30am - 1pm)

- Receive orders from customers, key into the system and generate invoices

- Proficient in Computer, knowledge in Autocount Accountiong software
- Meticulous, Well Organised, Able to work independently, Willing to learn
- Team player with good communication and interpersonal skills
- Able to start work immediately
- Working hours: 6pm to 10pm

- Receive orders from customers, key into the system and generate invoices
- Place order with suppliers

- Must know Autocount Accounting System
- Meticulous, Well Organised, Able to work independently, Willing to learn
- Team player with good communication and interpersonal skills

- Working hours: 1pm to 9pm
- Able to start immediately
- Ad-hoc duties assigned

Job Scope

• Engine: Oil changes, tune-ups, and repairs.
• Transmission: Fixes shifting issues and clutches.
• Brakes: Replaces pads, fluid checks, and repairs.
• Suspension & Steering: Repairs shocks, struts, and alignment.
• Electrical: Diagnoses battery and electronics problems.
• Cooling & Heating: Fixes radiators and HVAC systems.
• Diagnostics: Uses tools to identify issues via car computers.
• Tires: Rotates, balances, and replaces tires.

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

Your main job responsibility is to develop and plan early childhood programmes for the children in the centre:

• Responsible for implementing and execution of classroom and outdoor activities and ensuring a safe, conducive learning environment for the children
• Complete lesson evaluations/reflection
• Communicate with families on their child's progress and development
• Maintain proper children's record & prepare child's portfolio for Parent Teacher Conference (PTC)
• Maintain record keeping for centre's operation purpose - audit, licensing, tracking, monitoring.
• Active participation and sharing of ideas, suggestions, learning, concerns and challenges during meetings
• Provide coverage duties for staff on leave and other adhoc duties.
• Plan and carry out events, excursions, workshops, collaborations with community, etc.

Job Requirements:

• Advanced Certificate in Early Years (ACEY)
• Preferably have at least 1-2 years' infant care experience in a pre-school setting
• Demonstrate good communication skills
• Adequate knowledge of current early childhood care and education development theories, research and practices
• Possess classroom management skills and able to handle children's temperaments
• Possess the necessary skills to plan, execute and evaluate appropriate developmental lessons

1. Loves turtles and is able to care for them, with some experiences would be advantageous

2. Able to learn and share the knowledge with others, in a group when needed.

3. Counter collection and items sale (sometimes)

5. Able to work independently and on holidays and weekends (IMPORTANT)

(6 day work week, 1 weekday off)

6. Fast Learner

7. There will be physically heavy workloads. (important)

8. Have some animal care/administrative background will be useful.

Job Description & Requirements

1. Knowledge, Skills & Abilities

•Sales Forecasting Management

•Sales Funnel Management

•RFQ (Request for Quote) Management

•Customer Relationship Management

•Product Strategies Management

•Competitive Intelligence Analysis

2. Responsibilities & Authorities

•Achieve growth and hit sales targets set by the department.

•Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

•Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

•Present sales, revenue and expenses reports and realistic forecasts to the management team.

•Identify emerging markets and market shifts while being fully aware of new products and competition status.

•Perform other related duties as assigned.

3. Experience

•Minimum 5 years relevant experience in Mechanical & Mechatronics Industry related.

•For the Senior position, one should have more than 8 years of related experience.

•Preference experience includes Semiconductor, Analytical or Life Sciences OEMs (Original Equipment Manufacturers)

4. Education

•Bachelors or Master’s Engineering degree from a reputable University.

•Other Relevant Degrees will also be considered.

Student Care Administrative Assistant (Half day) in Yishun area.

· Working Hours (Full Time) 7 hours per day - (Monday to Friday)

· Able to commit for minimum 1 year

· $1,800 - $2,500/Month & Bonus

· Clear Salary Progression & Annual Salary Review

Main Job Responsibilities:

· Assistant of the supervisor, assist with day-to-day Admin and operations of centre

· Ensure the management and delivery of quality student care centre and that the daily operations, assist management of the centre are carried out effectively.

· Work within the centre's policies, philosophy and procedures.

· Substitution for student care teacher when needed

· Liaise with the school and parents regarding student's progress and behaviour

· Prepare and deliver activities for students (eg, arts and crafts, character building, holiday excursions)

· Move around from class to class to assist and monitor students and teachers

· Complete the admin work before 1 pm

· Adhoc work as per supervisor

Requirements/ qualifications:

· At least 2 Years (s) of working experience in the industry.

· English & Chinese speaker

· WSQ Introductory Student Care Certificates

· Singapore Citizens & PR, Malaysia citizen may apply

Interested parties please WhatsApp your full details to 90275862 (9 am-5 pm, Mon-Fri) and/or send an email resume to the [email protected].

*Serious applicant only.

*Shortlisted candidates will be invited for an interview to assess their suitability for this role.

Job Description & Requirements

Requirements: Relevant cook experience is preferred. Training is provided.

Responsibilities:

-Cook simple meal like porridge, rice, beehun. Prepare snack (eg, cut swiss roll into small pieces)

-Do the washing after all food are cleared Looking for childcare cook / childcare cleaner for multiple childcare / preschool centres island wide.

-Applicants are allowed to choose their preferred working location / centre near to their stay.

Service Manager (Water/Wastewater Treatment)

Responsibilities

• Coordination, planning and execution of routine Maintenance and Operation job for Water/Waste Water treatment equipment & system
• Carry out plant performance monitoring, water quality checking, data trending and submit the analysis report to system owner.
• Water system troubleshooting and emergency response.
• Provide system improvement and modification solutions to customer along with engineering team.
• Good attitude and communication with clients to meet the client and system requirement.
• Good teamwork with multi-disciplinary engineering knowledge.
• Managed service team manpower schedule arrangements.

Requirements

• Minimum Degree Holder on Chemical Engineering, Mechanical Engineering, Environmental Engineering or equivalent are preferred.
• Excellent Planning skill
• Good leadership, communication and teamwork player
• At least 5 years of relevant working experience
• Candidate with driving license preferred
• Candidates who can start work in short notice preferred
• Local preferred

Location: Sembawang

Requirement: cert is required but must have experience in Infant Care

Working hours: 9 hrs shift

Job Scope:

· Assist to carry out daily routine care in a manner that is and consistent with good infant development principles

· Ensure the safety of infants through constant supervision, effective arrangement of space, and proper maintenance of equipment

· Provide experiences that promote individual expression through conversation, play, and creative interaction

· Assist in developing schedules and routines ensuring physical activity, rest, and

playtime

· Observing, assessing, and documenting each assigned child’s health, skills,

behavior, growth, and development

· Assist in completing bi-annual assessment of children's development

· Assist in reporting progress of children to parents in bi-annual reports and through

parent-teacher conferences

· Assist to maintain daily open communication with parents

· Assist to keep accident reports

· Maintain anecdotal records

· Maintain confidentiality

· Report any inappropriate act to supervisor

· Maintain a safe and healthy environment

· Inspect and replace damaged or lost materials

· Keep all appropriate records such as records, attendance and time sheets.

· Meet all applicable licensing regulations

· Attend internal or external training organised by company

· Attend events organised by company. e.g. Open House, carnival etc

· Attend monthly meeting in the evening

• Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Looking for candidates who can work on Saturdays/Sundays and/or weekday mornings for at least half a year.

We are a Medical Clinic in Yishun where you need to take a shuttle bus from Yishun Interchange. Patients’ satisfaction is of upmost importance to us hence we hope to find like-minded people to join us :)

Do apply for this position if you have what we are looking for!

• Register patients for consultation

• Prepare and dispense medications

• Collect payment, advise on various modes of payment

• Handle phone/walk-in queries

• Arrange appointments for patients

• Top up/pack/order medications and supplies

• Submit medical claims to government agencies (e.g. CHAS/PG, HSG, Medisave)

• Assist doctors in simple clinic procedures (e.g. Chaperone, setting up of clinic equipment, perform urine test, taking height/weight/temperature/blood pressure, vision test, prepare lab tubes/forms)

• Maintain general cleanliness of the clinic

• Maintain filing system

• Any other duties assigned by the Clinic Manger and/or the Doctor

Requirements:

• Able to work shifts (including weekday nights, Saturday/Sunday mornings) and to cover colleagues’ absence at short notice

• Min GCE “O”/ “A” levels or diploma holders

• No experience needed as training will be provided

• Good in using computer and Internet

• Good interpersonal and customer service skills

• Humble, hardworking and responsible

Main Roles & Responsibilities

Assist Main Teacher to Implement and facilitate all aspects of daily teaching and student care activities for children aged 7 to 12 years old.

Basic Working hours: Weekdays from 1 p.m. to 7 p.m.

(Part-time / extended timing for the suitable candidate)

Responsibilities:

Assist Main Teacher in the following:

· Supervise daily students’ programs such as fetching students and meal times, etc.

· Plan weekly and prepare daily lesson plans for students

· Supervise students to do their homework (including Mandarin school work), learn their spelling, and study for their tests.

· Provide daily tuition after homework supervision.

· Conduct classroom activities that are fun and have developmental objectives (such as public speaking, drama and art & craft)

· Encourage students' participation in classroom activities.

· Organise school holiday activities and programs.

· Handle administrative work (such as sales, collection of fees, and collection of forms) and upkeep of centre premises.

Requirements:

· Singaporeans and PRs only

· Qualification: Nitec holders, ‘N’ levels, ‘O’ Level or other Statement of Attainment, modular certificate or equivalent

· Student care/tutoring experience is advantageous, but those without relevant experience are welcome to apply

· Energetic and independent character

· Possess positive working attitude

· Passion to work with children & inspire children to learn

· Possess good communication skills & maintain good rapport with parents / guardians

· Effective team player

· Patient and passionate for young children

Looking for candidates who can work on Saturdays/Sundays and/or weekday mornings on a long-term basis.

We are a Medical Clinic in Yishun where you need to take a shuttle bus from Yishun Interchange. Patients’ satisfaction is of upmost importance to us hence we hope to find like-minded people to join us :)

Do apply for this position if you have what we are looking for!

• Register patients for consultation

• Prepare and dispense medications

• Collect payment, advise on various modes of payment

• Handle phone/walk-in queries

• Arrange appointments for patients

• Top up/pack/order medications and supplies

• Submit medical claims to government agencies (e.g. CHAS/PG, HSG, Medisave)

• Assist doctors in simple clinic procedures (e.g. Chaperone, setting up of clinic equipment, perform urine test, taking height/weight/temperature/blood pressure, vision test, prepare lab tubes/forms)

• Maintain general cleanliness of the clinic

• Maintain filing system

• Any other duties assigned by the Clinic Manger and/or the Doctor

Requirements:

• Able to work shifts (including weekday nights, Saturday/Sunday mornings) and to cover colleagues’ absence at short notice

• Min GCE “O”/ “A” levels or diploma holders

• No experience needed as training will be provided

• Good in using computer and Internet

• Good interpersonal and customer service skills

• Humble, hardworking and responsible

Job Descriptions:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated; cooperate and comply.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

Responsibilities

• Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately
• Inspect vehicle computer and electronic systems to repair, maintain and upgrade
• Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity
• Schedule future maintenance sessions and advise motorists on good vehicle use
• Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
• Provide accurate estimates (cost, time, effort) for a repair or maintenance job
• Keep logs on work and issues
• Maintain equipment and tools in good condition

Job Descriptions:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated; cooperate and comply.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

Requirement

Candidate with retail or jewellery experience is an added advantage

Minimum GCE “N” level

Candidate with retail or jewellery experience is an added advantage

Job Scope

Understand and be able to explain to customers the range of Jewelley the company has to offer

Promote the various products, services and schemes to customers

Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

Ensure merchandise and displays are consistently well presented and displayed

Manage and maintain the overall positive image of the showroom

Develop and maintain good customer relationship and database

Your main job responsibility is to develop and plan early childhood programmes for the children in the centre:

• Responsible for implementing and execution of classroom and outdoor activities and ensuring a safe, conducive learning environment for the children
• Complete lesson evaluations/reflection
• Communicate with families on their child's progress and development
• Maintain proper children's record & prepare child's portfolio for Parent Teacher Conference (PTC)
• Maintain record keeping for centre's operation purpose - audit, licensing, tracking, monitoring.
• Active participation and sharing of ideas, suggestions, learning, concerns and challenges during meetings
• Provide coverage duties for staff on leave and other adhoc duties.
• Plan and carry out events, excursions, workshops, collaborations with community, etc.

Job Requirements:

• Advanced Certificate in Early Years (ACEY)
• Preferably have at least 1-2 years' infant care experience in a pre-school setting
• Demonstrate good communication skills
• Adequate knowledge of current early childhood care and education development theories, research and practices
• Possess classroom management skills and able to handle children's temperaments
• Possess the necessary skills to plan, execute and evaluate appropriate developmental lessons

General Summary:

The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program documentation. The role entails collaboration with internal teams and external partners to ensure the efficient delivery of service of the centre.

Additionally, ESCC Assistant Supervisor/Assistant Centre Manager will be involved in management meetings, supervision, assessment and intervention planning for students, and coordination with professionals and community resources for service delivery and follow-up.

Reporting Structure:

The ESCC Assistant Supervisor/Assistant Centre Manager will report to the Executive Director of Woodlands Social Centre and/or the Board of Directors.

Key Responsibilities:

1. Program Planning and Implementation:

• Development of relevant daily programs and special projects to meet the needs of the students.
• Plan, coordinate, implement, execute program activities (eg. art and craft, character building, holiday excursions), and ensuring adherence to objectives and timelines.
• Plan and execute yearly events and activities at the centre (house-keeping, holiday programmes for students).

2. Assessment and Support:

• Conduct assessments to identify the needs of students/families.
• Counsel students with behavioural and/or disciplinary issues.
• Provide care and supervise students in an after-school care setting.
• Provide support to students, including their families, through various interventions and activities.
• Deliver support and intervention services to students and their families, addressing prioritized needs within the centre's policies, philosophy and procedures.
• Guide students in their schoolwork in at least two subjects (English/Chinese/Maths/Science).

3. Collaboration and Partnership:

• Liaise with schools and parents regarding students’ progress and behaviour.
• Collaborate with internal teams from Woodlands Social Centre (WSC HQ), and external partners to ensure smooth program delivery.
• Establish and cultivate strong relationships with stakeholders, including community organizations, schools, and government agencies.
• Coordinate with professionals and community resources for service delivery and follow-up.
• Collaborate with the Volunteer Manager in volunteer management, including recruitment, onboarding, training, and supervision.

4. Documentation and Reporting:

• Maintain accurate and up-to-date program documentation, including students records, progress notes, program evaluation, fees collection, subsidy application, compliance with governmental rules and regulations.
• Prepare required reports and documentation for management, government agencies and relevant stakeholders.

5. Management and Administrative Support

• Manage enquiries of new students.
• Manage team of teachers in community-based student care centre.
• Evaluate and provide feedback to the staff on classroom management skills.
• Coordinate annual staff appraisal, declaration of offenses, conflict of interest etc
• Manage all administrative operations of the centre (eg staff training, finance and claims of staff).