Total 3,819 assistant manager job vacancies in Customer Service category in Singapore

We invite passionate animal lovers to join us if you possess the following:

• Be able to handle animals firmly but gently.
• Empathise with both animals and clients.
• Ability to manage their time effectively.
• Clear and concise communication skills with both colleagues and clients.
• good awareness of health and safety within the workplace.
• Have the ability to work on their own as well as part of a team.
• Confident working with different animals.
• Have excellent observation skills.

You will be joining a team of passionate individuals seeking to provide exceptional care to pets in a challenging and dynamic environment.

The Patient Care Assistants' scope of work includes:

• Cleaning and grooming animals.
• Preparing food and feeding animals.
• Assist with moving animals from one place to another.
• Exercising dogs either in a yard or by taking them for walks.
• Check for signs of illness or distress in animals.
• Clean and upkeep animal accommodation (including changing bedding)
• Ensure animal enclosures are maintained.
• Keep relevant records and make bookings where applicable.
• Answer to questions and queries from visitors.

This is a full time, permanent individual contributor role with minimally one year of commitment.

Connect with us at [email protected] to find out more about our vacancy.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Qualifications

Job responsibilities

• Build and manage relationships with C-level clients and senior partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Structure a clear, long-term joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
• Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.

Preferred qualifications

• 6 years of experience managing relationships with customers and/or agencies and service partners at an executive level.
• 2 years of experience working in a complex, matrixed organization.
• Experience in a leadership role.
• Proven track record of success in strategic sales and account management, with a focus on large clients.
• Strong communication, interpersonal, and presentation skills, with the ability to build rapport and influence at all levels

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations. Ensures that all activities are consistently executed with SHVN's existing Quality Management System.

Key Responsibilities

• Oversee the division of work to the Customer Service Representatives.
• Manage, monitor, and improve the performance of the Customer Service Team.
• Represent and develop processes within the team that improve customer satisfaction, customer relationships and business execution accuracy.
• Improve customer service experience and facilitate organic growth.
• Oversees the order acceptance process and communicates with internal departments if escalation is needed.
• Participates in the order acceptance process and communicates with the Operation Manager/ supervisors in a timely and accurate manner.
• Maintain an orderly workflow according to priorities.
• Write and conduct formal performance appraisals and participate in various personnel actions, including hiring, training, discipline, and termination.
• Analyze statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Accompany customer visits as required.
• Update CRM with visit reports / competitor info / market knowledge and other relevant account information.
• Assist in the preparation of terminal reporting.
• Liaises with the commercial department on customer inquiries for new business opportunities.
• Assist with projects as they may arise.
• A customer service manager builds and maintains lasting customer relationships and loyalty whilst delivering a customer-centric experience. A customer service Manager has a deep understanding of the customers' needs, products, and supply chain.
• Oversees and manages the order process flow for all customers. Co-ordinates the customer assignment. Responsible for setup Operational Review Meetings.
• Leading in continuous improvement and process optimization. Responsible for effectively and productively managing resources.
• Initiate Customer leadership teams.
• Develop and monitor training plan for customer service team.

Qualifications

• Possess a diploma in any discipline.
• Preferably experience in the (petrochemical) Industry.
• Experienced in leading teams and improving processes.
• Deep understanding of the customers' needs, products, and supply chain.
• Ability to think strategically and to lead.
• Excellent verbal and written communication skills
• Organizational skills and able to drive the organization in an effective and efficient way.
• Able to effectively manage personnel and delegate tasks to a diverse staff.
• Ability to prioritize and set goals short and long term.
• Analytical mind.
• 5- day work week with the need to do perform standby for 24hrs call when required.
• Willing to working in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
• Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
• Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact [email protected].

About Stolt-Nielsen

The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolthaven Terminals, Stolt Tankers and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Job Description

Passionate about innovating and creating the frontier in data centre industry? Join our team to unfold the future of data centre operations!

Red Dot Analytics specialises in developing cognitive digital twin solutions to transform data centre operations and management, towards smarter decisions and a sustainable future. You will be at the forefront of this fast-growing industry that is concreting the foundation of AI and digitalisation wave – your next great opportunity is just a few clicks away!

Job summary

We are seeking a Customer Success Manager in Singapore to join our team. This is a pivotal role to directly collaborate with our customers globally. You are crucial to the success of our customers and will be instrumental in driving adoption and value of the proposed cognitive digital twin solutions, ultimately responsible for understanding our customer’s demands and delivering an excellent experience. This will be a crucial role in our Project Management team and will closely collaborate with Pre-sales, Product, Marketing, and Engineering teams.

Responsibilities

•Manage and grow customer relationships by delivering timely, attentive, project-based support;

•Conduct interactions with customer and collect feedback for improving internal efforts;

•Contribute to delivery and service reviews and recommend strategy plans;

•Develop and maintain a strategic roadmap for customer to ensure solution adoption and to expand value for customer;

•Lead project kick-off and define the success measurements with customer;

•Lead technical reviews and share knowledge to identify and solve issues;

•Create customer engagement plans and keep track with customer environments updates;

•Work with the project team in facilitating the coordination of the delivery and support work required;

•Responsible for all client contract invoicing and change management;

•Foster internal collaborations with the relevant roles throughout the business;

•Provide reports and consultative contributions as a trusted advisor under customer agreements;

•Collect customer and project related data and input into allocated systems.

Qualifications

•Bachelor’s degree or above, preferably in Business, Computer Science, Mechanical, EEE, or related field;

•Minimum of 3 years Customer Success, Project Management, Solution Delivery, Customer-Facing Consulting or Portfolio Management experience OR equivalent experience’

•Strong knowledge of Project Management and demonstrated estimating experience, combined with a strong understanding of AutoCAD, Revit drawings, along with M&E Design Documents;

•Proven track record in delivery the strong results with accountability;

•Familiar with Software Development, SRE, Data Analysis, and AI related technologies;

•Proficient in Microsoft Office Suite;

•Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders;

•Experience in Data Centre Operations and Maintenance or Controls/Building automation industry is preferred;

•Project Management Institute (PMI) or equivalent Project Management certification will be a plus.

We are seeking a driven and results-oriented Customer Acquisition Manager to join our dynamic team. In this role, you will identify and qualify leads, understand customer needs, and convert opportunities into successful sales. You will be responsible for crafting findings, closing deals, and achieving sales targets, with a focus on building long-term client relationships.

Key Responsibilities

• Research, identify, and develop new business opportunities to expand the company's customer base.

• Conduct in-depth consultations to understand customers' requirements, pain points, and goals.

• Translate customer requirements into clear write-up based on customer business needs and requirements.

• Develop and execute strategies to close sales deals, ensuring achievement of monthly and quarterly targets.

• Provide guidance on relevant grants and funding opportunities to support customers purchase decisions.

• Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals.

• Maintain accurate records of sales activities, leads, and pipeline progress in CRM systems.

Requirements

• Minimum 2–3 years of experience in technology sales or related fields.

• Strong communication skills in spoken, written, and reading English and Chinese.

• Diploma or higher education is preferred.

• Proficiency in CRM systems, software, and online tools is not required, but the ability to quickly adapt to new software and tools is essential.

• Familiarity with government grants or funding schemes is an added advantage.

• Understanding of digital marketing and related areas will be an added advantage.

What We Offer

• Competitive salary and benefits package

• Opportunity to work on cutting-edge technologies and projects

• A collaborative and inclusive work environment

• Professional development and growth opportunities

• Flexible working hours and remote work options

We are looking for a Customer Registration Officer - Part Time who is reponsible for registering new customers and providing basic product information. They travel to various locations to meet with potential customers, collect neccessary documents for registration and ensure that all customer information is accurately recorded.

Responsibilities:

1. Field registration of new customers

• Collect customer information accurately
• Verify customer details for completeness
• Explain registration process to customers

2. Provide customer support and assistance

• Address customer inquiries and concerns
• Assist customers with registration forms
• Guide customers through registration process

3. Maintain customer records and databases

• Update customer information in the database
• Ensure data accurancy and confidentially
• Organize and file customer documents

Qualifications:

Experience: 0-2 years in any related field. Candidates with no experience are welcome to apply. Training will be provided.

Skills: Attention to detail, Customer Service, Data Entry, Information Verification, Documentation, Form Assistance

Benefit:

• Incentive
• Commission
• Bonus

About the company:

JobKred, a leading skills intelligence platform, empowers HR and corporate leaders to scale their enterprise confidently. Through intelligent, customised skills roadmaps backed by credible proficiency validations, we guide employee career progression and ensure a ready and relevant workforce.

JobKred has played a role on the national stage as the intelligence behind Singapore’s national jobs portal, MyCareersFuture.sg. Internationally, JobKred has worked with UNESCO, World Bank and the Asian Development Bank to conduct labour market research projects using its technologies, with the results aiding the policy-making processes in various countries for higher education, vocational education and lifelong learning.

JobKred is also the leading skills intelligence company in Singapore, working with hundreds of companies and trusted by government agencies, MNCs and SMEs.

Office location: 60 Paya Lebar Road #06-27 (Paya Lebar Square) Singapore 409051

• Monday to Friday: 9:00am~6:00pm
• Saturday/PH: 9:00am to 3:00pm (Once a month) (Additional allowance will be paid)
• 1 month fix Bonus
• Experience in order processing and handling of customer’s sales order

Job Scope:

• Prepare and send quotations, and process customer purchase orders.
• Provide top-notch support via phone, email, and chat for customer inquiries and issues.
• Handle claims for shipment delays, defective items, and pricing errors.
• Correct part number errors and coordinate with suppliers for lead time adjustments.
• Communicate with stakeholders about customer orders.
• Promote and assist customers with ordering through our e-commerce store.

Requirements:

• Experience in order processing and handling of customer’s enquiries
• Exeperince handling large volume of sales order
• Good Excel skills

Email- [email protected]

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495

Location: Yishun

Working Hrs: 42hrs/weekly

Responsibilities:

Reception

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, takes messages,responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
• Maintain customer related information when required, eg phone log.
• Communicate with teachers regarding parents’ feedback/ message from phone calls or walk-in parents.
• Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate
• such cases to other colleagues in the office immediately if it is beyond superficial cases
• Handle/ support situation when student(s) vomited and soiled their clothes.
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
• Assist in receiving of goods and incoming mails.
• Maintain tidiness of the reception area at all times.

General Administration

1. Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.

2. Assist in the dissemination of information: school circulars, parents’ messages.

3. Inventory management of spare uniforms and first aid items.

4. Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.

5. Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.

6. Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.

Qualifications:

1. Minimum 3 GCE N Level passes including english & Mother tongue languages

2. Must be proficient in computer applications such as MS Word, MS Excel.

3. Possess customer service oriented disposition with good interpersonal and communication skills.

4. Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.

5. Able to relate well with young children.

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

• Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.
• Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
• Assist with third party vendor induction and support in managing the performance of third party vendors
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
• Ensure ‘one team approach’ and quality service through daily communication and coordination.
• Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future strength.
• Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Responsible for IHG Rewards Club enrolment and recognition.
• Assist guest services agents in all Reception tasks.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Medical & Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

• Working days & hours: Rotating Shift: 44 hours per week between 8am-10pm | Required to work on weekend & some PH | OT to be paid is work > 44 hours | Rest Day on Weekday
• Salary: $2,500-$2,800 + Yearly Bonus

Responsibilities:

• Day-to-Day Operations: Manage daily operations, including court bookings, retail sales and cafe services.

• Client Services: Verify client sign-ins, manage court availability, and provide excellent customer service.

• Coach Scheduling: Coordinate coach schedules to optimize class offerings and ensure efficient workflow.

• Inventory Management: Maintain accurate inventory records of equipment and supplies.

• Vendor Liaison: Collaborate with suppliers to ensure timely deliveries and maintain the retail shop.

• Marketing Support: Assist with creating social media content to promote our services.

Requirement:

• Solid understanding of the sport, including equipment, techniques, and tournaments.

• Previous retail experience is preferred.

• Degree in Sports Management or equivalent experience is a plus.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client, a well-known Japanese company is looking for candidates for the Grill Fish Assistant position.

Responsibilities: -

• Grill requested food items in accordance to customers’ specifications and pre-set recipes.
• Manage portions of grilled food items and garnish them.
• Wash, cut vegetables prior to preparing them for cooking.
• Ensure all supplied items are of good quality and accurate quantity.
• Label food items appropriately.
• Check and recheck equipment temperature to ensure accuracy of order.
• Maintain work area by cleaning and sanitizing constantly.
• Clean and sanitize grilling and broiling equipment after use.
• Ensure preventative and general maintenance of grilling equipment.
• Make sure that food items are appropriately thawed before using.

Requirements:

• Working around dangerous equipment such as fryers, slicers, and grills.
• Face paced environment.
• Able to stand for extended periods of time.
• Strong work ethic and positive team attitude.
• Basic Food Hygiene Certificate.

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394 | UEN No. 200007268E
Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Candidates are to be comfortable with the Company relocating to Kim Chuan in Jan 2025.

Responsibilities:

· Provide administrative support to the trading department

· Assist with market analysis, reports and presentations

· Prepare and execute commercial contracts and relevant documents (including trading, hedging and shipping contracts)

· Ensure the organisation’s contracts and documents are accurate and well maintained in a systematic database

· Monitor, manage and provide summary reports on the status and performance of commercial trades

· Liaise with internal and external parties to keep track of and manage contracts-related disputes and disagreements

· Assist in ad hoc projects as assigned

Requirements:

· Fresh graduate (Business, Finance or Maritime Studies are preferred) or diploma with at least 2 years’ work experience in oil trading industry and in similar role

· Meticulous, diligent and professional

· Good drafting and verbal communication skills

· Proficient in Microsoft office applications, including Words and Excel

Job Title: Customer Service Executive/Service Crew

Location: Central

Working Hours: 6 days work week, night shifts

Key Responsibilities:

• Deliver an exceptional customer experience by providing friendly, attentive, and professional service
• Handle incoming calls for reservations and inquiries with a welcoming and helpful attitude
• Accurately take orders, serve delicious food & drinks (including alcoholic beverages), and manage cashiering duties
• Ensure a clean, safe, and organized environment for both guests and team members
• Take on a variety of other duties as assigned by your supervisor to support team goals and create a positive atmosphere

Aventir Group Pte Ltd
EA License: 24C2542

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.

Job Responsibilities

• Responsible for the handling and receiving of all inventories from loading dock to main store
• Responsible for ensuring that all minibar trolleys are fully stocked prior to operations.
• Responsible for the recording of expiry dates for all inventories received
• Collating of all expired items from the towers
• Responsible for the ad-hoc service request from operational team / Minibar controller.

JOB REQUIREMENTS

Education & Certification

• Minimum education with ‘O’ Level passes

Experience

• Minimum 1 year in a guest service / guest contact / food and beverage/ logistics role preferably in a hospitality organization

Competencies

• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance

Position: TEMP Customer Service Assistant, Membership

Location: , One Marina Boulevard (Nearest MRT: Raffles Place)
Duration: ASAP – 31 Dec 2024 (1.5 months)
Working Days/Hours:

• Monday to Friday, 8:30 AM – 6:00 PM (1-hour lunch break)

Salary (Based on Qualifications):

• O-Level/A-Level: $10/hr
• Diploma: $11/hr
• Undergrad: $12/hr
• Degree Holder: $15/hr

Job Responsibilities:

1. Customer Service:Manage counter and concierge duties.
   Handle membership-related inquiries and processes such as sign-ups, UTAP claims, card replacements, and hardship grant applications.
   
2. Reporting & Admin:Extract daily/weekly/monthly CRM performance reports.
   Perform data entry, inventory checks, mailing, and disposal of forms.
   
3. Ad-hoc Tasks:Assist in miscellaneous frontline and backend duties as assigned.
   

To apply: Email your resume to:

Job Responsibilities:

• Identify and pursue revenue enhancement opportunities and marketing initiatives aimed at achieving revenue targets
• Collaborate with internal stakeholders to align campaign objectives with overall business goals, product launches, and promotional strategies
• Define, implement, and continuously refine the customer segmentation strategy and journey
• Identify key customer segments for targeted campaigns and develop personalized messaging strategies to drive engagement
• Monitor campaign performance, analyze data, and report on key metrics such as open rates, click-through rates and conversion rates to optimize results
• Utilize SQL to extract and analyze customer data, providing actionable insights to optimize campaign performance
• Implement A/B testing and data-driven optimizations to improve campaign effectiveness
• Oversee the end-to-end execution of marketing campaigns across email, SMS, app and various other communication channels
• Drive the overall strategy for automating existing campaign segments in alignment with the customer lifecycle journey
• Implement and automate finer aspects such as contact policies at the customer level to enhance the customer experience from BTL interventions, resulting in improved conversion of targeted offers and reduced churn
• Drive the NBO decision matrix and work with Data Science to balance decision tree methods with scientific frameworks
• Ensure effective communication and execution of campaigns and offers to the existing customer base

Requirement:

• Degree in Marketing, Business, Statistics or similar field
• Minimum 3-5 years of work experience in campaign management.
• Understanding of Digital Marketing and Social Media Marketing
• Strong Microsoft Excel & PowerPoint skills
• Good working knowledge of Tableau as well as SQL.

Job Description:

• Lead and oversee the daily operations of a dynamic customer service team, ensuring exceptional service delivery.
• Develop and maintain comprehensive customer profiles, identifying key criteria to enhance team performance.
• Streamline and optimize the lead qualification process for greater efficiency and effectiveness.
• Design and execute customer satisfaction surveys to gather actionable insights.
• Establish and nurture a customer loyalty program to boost retention and brand loyalty.
• Continuously review and standardize communication protocols for handling customer inquiries via messages and calls.
• Perform regular audits to ensure customer service standards are consistently met.
• Drive the digital transformation of customer service workflows, including the implementation and optimization of CRM software.
• Lead daily team roll calls and debriefs, ensuring alignment and clarity on work assignments.
• Establish and track Key Result Areas (KRAs), conducting performance reviews to support team development.
• Prepare quarterly and bi-annual forecast reports for management review, ensuring alignment with business goals.
• Align team processes with the organization’s focus on digitalization, internalization, and sustainability initiatives.

Job Requirements:

• Bachelor’s degree in Business Administration or a related field.
• At least 10 years of experience in customer service, with a proven track record in leadership roles.
• Strong leadership, communication, and negotiation skills.
• Experience with CRM applications, particularly Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly preferred.

Aventir Group Pte Ltd
EA License: 24C2542

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Description

• Supervising the daily operations of the customer service team
• Create and maintain customer profiles, and identify the key qualification criteria for the customer service team
• Manage and streamline the lead qualification process
• Conduct customer satisfaction surveys
• Establish a reliable customer loyalty program
• Continually review and standardize protocol on handling customers via message and calls
• Perform regular audit and checks on customer service standards
• Manage the digitalization of customer service workflow and implementation of customer relationship management (CRM) software
• Conduct daily roll call and debrief on work assignments with customer service team
• Establish Key Result Areas and performance review for the team
• Quarter and bi-annual forecast reporting and planning for Management review
• Promote and align processes and objectives with organizational business focus on Digitalization, Internalization, and Sustainability

Job Requirement

• Bachelor’s degree, preferably in business administration
• 10 years of experience in customer service
• Strong leadership and negotiation skills
• Knowledge and experience in using customer relationship management (CRM) applications such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central will be preferred

Aventir Group Pte Ltd
EA License: 24C2542

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback. You will also be involved in supporting service operations and deployment to improve customers' experience.

Responsibilities:

· Answer incoming calls from customers needing assistance in a variety of areas.

· Fulfill customer service functions.

· Answer questions, give explanation, and solve problems for customers.

· Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

(Attn: Call Centre- Leon)

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996