Total 3,855 chemical engineer job vacancies in Customer Service category in Singapore

IT Support Engineer | WAN/LAN | AMK

Working hour : Mon to Fri, 830-6pm
Salary : $3000-$3500
Address : Ang Mo Kio Industrial Park

Job
-Provide LAN\WAN support and trouble-shooting
-Provide end users support in a Windows based environment
-Reporting and Updating Database and documentations
-To participate and assist in new projects implementations.
-To assist in any other IT related activities
-May be assigned to station at client’s premises

1-2year experience can apply

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,500 with Bonus
• Working location at AMK

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

Responsibilities:

• Oversee the setup and upkeep of the company's network infrastructure.
• Inspect all WAN and LAN network infrastructure and services are secure, reliable and in accordance with the company's regulation.
• Practical experience with Transmission Control Protocol/Internet Protocol, IPS, switches, routers, servers, Windows and Linux server operating systems.
• Utilize software-defined networking, cloud computing platforms, network operations, and network security.
• Monitor and analyze WAN traffic on the IT network.
• Create a strategy to address issues or concerns and put the network solution into practice.
• Assist with requests for network solutions and services changes.
• Oversee the automation of network infrastructure deployment.
• Support the region's IT project planning, coordination, and execution.
• Partake in the launch of regional and international IT initiatives.
• Participate in new business initiatives, implementing and supporting IP voice solutions.
• Oversee and work with vendors to accomplish KPIs for system operations.
• Ad hoc duties assigned.

Requirements:

• Diploma in Computer Science or an equivalent field.
• At least 4 - 6 years of networks operations experience
• Expertise in Azure/ AWS Cloud security and network protocols will be ideal

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Summary
As an IT helpdesk engineer, you will be providing 1st Level IT support to end-users locally and regionally via, via Phone and Remote-control tools. To manage users’ incidents and queries in a professional and timely manner. Job scopes includes handling new PC/laptops/printers, AV/VC system, IT purchase/repair, logging and closing tickets, troubleshooting and solving EUC issues, maintaining inventory, providing daily/weekly performance report to team lead, completing assigned project tasks, and to support after office-hour standby call rotation.

Key Responsibilities

• Managed all helpdesk service requests (Office & Production users).
• Plan, coordinate, and prioritize activities tasks to ensure timely and effective resolution of IT support requests and incidents.
• Develop and maintain IT SOPs, documentation, and asset inventory.
• Monitor and report on SLA related to desktop support service levels, team productivity, and customer satisfaction.
• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Troubleshoot and resolve end user application issues, maintain, and update technical support documentation.
• Engage in internal EUC projects, PC/Laptop purchase, part replacement / repair for end user computing devices.
• Assist in the testing and rollout of the hardware, software and internal applications, patches to all PCs.
• Proactively monitor, identity, investigate and resolve technical issues.
• Provide daily/weekly/monthly update on the progress to the helpdesk lead.
• Understand the user’s requirement, provide recommendation and solution to the user within SLA.

Requirements

• Higher Nitech or Diploma in Information Technology, Computer Science or relevant fields.
• Strong oral and written communication skills with demonstrated abilities to communicate with other department team members.
• At least 5 years of experience in End User support environment.
• Work experience in Windows 7,8,10 and above.
• Work experience in 24x7 manufacturing environment is an added advantage.
• Good interpersonal skills for customer relations.
• Ability to work under pressure.
• Strong analytical and problem solving/troubleshooting skills, combined with ability to provide quick resolution to problems.
• Knowledgeable in-service desk systems and IT tools.
• Must be independent, resourceful, pro-active and a team player.
• In-depth knowledge of servers and network, data organization, and both hardware and software.
• Effectively communicate with teammates and managers.
• Ability to prioritize effectively and work with a sense of urgency.

( For confidential discussion please drop message on whatsapp number- +65 96310776 )

Qualification and Requirement

• At least 4 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other
• systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Full project lifecycle experience in designing and implementing large web applications.
• Good problem solving and analytical skills to resolve technical problems;
• Good communication skills and a team player to work in a dynamic and high performing environment.
• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Provide on-going maintenance support for production systems/applications and 24/7 stand by support
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Defect fixes and resiliency related improvements
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.

Thanks and Regards,

Ashwani

R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

36, Robinson Road, #13-05, City House, Singapore 06887

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
• Deal with incoming incidents and end to end management of EUC Tech Support.
• Troubleshooting and resolving IT related incidents
• Communicate with business the status of the IT related incidents
• Procurement of end user devices & accessories
• IT Audit & Hardware asset management
• Disposal of end user devices as per Schroders’ policy
• Business Continuity Process (BCP) & Disaster Recovery Support
• Work closely with Information Security to ensure continued high levels of Security are maintained
• Be aware of regional and global regulations, keeping Schroders true to their compliance requirements
• Ensure customer satisfaction.
• iPad, iPhone, Android – basic troubleshooting,

• At least 3 years of Desktop Support Experience.
• Knowledge in Call Management, Ticket Management and Escalation Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
• User profiles administration, provisioning.
• Proficient in IT Services Management experience. Strong customer service focus.
• Basic / 1st Level troubleshooting:

Desktop Support Engineering, IT Support

If you are a Service professional looking to grow your career in Field Servicing, then Emerson has a great opportunity for you! Based in Singapore, the Field Service Technician / Assistant Engineer will be responsible for commissioning, maintenance and troubleshooting of field instrumentation products.

In this Role, Your Responsibilities Will Be:

· Perform on-site preventative maintenance and field modification.

· Provide technical assistance and other duties assigned by supervisor.

· Complete required documentation for service activities such as field service, in house repairs, and calibration reports.

· Communicate with relevant departments regarding problems with Emerson equipment and systems. Take responsibility for completing all follow-up actions required.

· Support factory acceptance test (FAT) and site acceptance test (SAT).

· Ensure all in-field activities are carried out safely following company Environmental Health & Safety (EHS) guidelines and procedures.

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You create a positive and motivating working environment. You facilitate an open dialogue with a wide variety of contributors and customers.

For This Role, You Will Need:

· A proven track record of working within a Field Service position with demonstrable experience of troubleshooting and repairing Process Automation Instruments.

· Ability to interpret maintenance manuals, schematics, and wiring diagrams.

· Ability to work in a fast-paced environment and self-directed.

· Competent in MS Office suite.

· Good written and verbal English skills.

· Ability to work and communicate with multicultural partners.

· Excellent Customer Focus – behave rationally and professionally on all tasks assigned.

Preferred Qualifications that Set You Apart:

· Diploma / ITE Certificate in Instrumentation / CPT/ Electronics /Mechatronic Engineering with 2 years of related experience in Instrumentation field, particularly in site commissioning and troubleshooting service.

· Possess a Class 3 driving license would be preferred.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

Key Responsibilities

1. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
2. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
3. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
4. Knowledge of 2 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

• Performs inspections, testing and troubleshooting on electrical & mechanical of marine hydraulic systems.
• Performs preventive maintenance procedures on equipment.
• Carry out repairs on various marine products, both mechanical & electrical systems on Marine and offshore installations.
• Prepare reports from attended jobs.
• Participate in vessel dockings and work at shipyards.
• Adhoc duties as assigned.

Requirements:

• Diploma in Mechanical/ Electrical or Marine Engineering.
• Knowledge in PLC based control systems and/or Hydraulic systems.
• Automation or instrumentation experience an advantage
• Prefer 2-3 years of experience in Marine Hydralius System.
• Possess good initiative, customer oriented and action oriented.

West/Tuas Area (Tpt Pick up at CCK MRT /Boon Lay Mrt)

5 days work week

European MNC

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Job Descriptions:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated; cooperate and comply.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Office location : Boon Lay Way
  Working Location: On board ship
• Working days : 5 days (Mon- Friday)
• Working hours : 8am - 5pm
• Salary : $2,000-$2,800 basic + OT + Allowances: $2,800-$3,000

Responsibilities:

• Perform servicing, repairs, upgrade, retrofit, maintenance and calibrating level instruments and analyzers out field service attendances job (Shipyard/Anchorage).
• Provide back-end support for the Service team in Local office, oversea service office or oversea authorize service agent.
• Handling pre and post administrative work, generate Service reports and other relevant documents.
• Willing to work overtime, weekends, and be overseas for periods of up to several months.

Requirements:

• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Role

Support the customers to install, diagnose and resolve hardware, software, application issues on desktop PC/notebook and related peripherals.

Work Location : 50% at Jurong Island; 50% at customer’s other site at West region

Duties

• To assist in installation of hardware and software.
• To ensure that hardware and software are maintained according to standards by performing upgrades, new installations and carry out routine updating procedures.
• Once per week, morning shift duty (6 am to 2 pm).
• Weekend support for system upgrade / cutover about once every 2 months.

Job Requirements

• Diploma in Information Technology or Computer Science or any computer related subject.
• Fresh graduates with troubleshooting knowledge are welcome to apply.
• Good knowledge in PC hardware, LAN (local area network) and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Good communication and Interpersonal Skills.
• Able to communicate effectively in English.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision
• A team player.
• Singaporean or SPR are welcome to apply.

Job Summary:

• 5.5 Days
• AWS & Performance Bonus provided
• Entry level candidates are welcome to apply

Responsibilities:

• Provide onsite support to end users on server, desktop and network related challenges
• Update incident ticketing system and coordinate with the team or other support group to close the incident
• Assist in various IT related projects or activities such as upgrades, changes, maintenance, and relocations as when required

Requirements:

• IT savvy and proficient in Wintel operating system and basic networking
• Preferably possess knowledge of Windows Servers, including Exchanges
• Strong interest in IT and Customer Service
• Customer-oriented, patient and an effective team player
• Possess excellent communication and interpersonal skills
• Candidates with more experience may be considered for Senior role

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

Responsibilities:

• Close collaboration with the sales department
• Communicating with interested parties to fully grasp the projects' technical specifications
• Providing estimates and offering clients technical support
• Developing system designs and schematics ready for submission to tenders

Requirements:

• Min Diploma in electrical engineering, electronic engineering, or a similar field is required
• At least one year of related experience
• Good communication skills
• Familiar with Microsoft Office tools

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

• Assist sales team to conduct site survey
• Carry out installation and commissioning of products (both hardware & software) sold by Company
• Carry out preventive maintenance and on-site repair services
• Carry out pre-delivery inspection and testing
• Carry out in-house repair
• Carry out site and factory acceptance test
• Provide 7x24 standby for corrective maintenance and technical support.
• Liaise with contractor/consultant/end-user to ensure that the project/installation is carried out on-time and within budget.
• Assist in wiring/ cabling and system integration work
• Prepare AutoCAD drawings
• Perform other duties as assigned

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

A leading instrumentation and solutions provider in Singapore and ASEAN established since 1983. The incumbent for this position requires hands-on experience on troubleshooting and repair of scientific instrument.

• Monday to Friday, 9am to 6pm
• Basic $2,500 - $3,000 (depends on experience)
• Performance Bonus Provided
• Location - West, Bukit Batok

Job Scope

• In accordance with guidelines and approved methods, evaluate, test, calibration, troubleshooting, and repair of equipment.
• Provide installation, commissioning, and after sales maintenance service to customers for general scientific laboratory equipment.
• Ensure accuracy, reliability, and confidentiality of test results.
• Coordinate closely with sales team to provide technical support and after sales service to customers.
• Conduct risk assessments to comply with safety work procedures.

Job Requirements

• Nitec/Diploma in Electrical/Mechanical/Mechatronics Engineering
• Min. 1 year of hands-on experience in service engineer
• Preferred to have Class 3 Driving License
• Knowledge in ISO documentation (ISO/IEC 17025)

Interested applicants, click APPLY NOW or text +65 9759 6862 for confidential discussion.

only shortlisted applicants will be notified

OH ZI YI, JOEY | R22107510

MTC CONSULTING PTE LTD | 15C7752

Job description

• Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
• Prepare, and convert all lifts / escalators under Free –Service (Defects liability Period) to be maintained under XJ Elevator Pte Ltd
• Attend to sales activities from quotation to sales order processing, order confirmation and providing technical support
• Act as a focal point for all sales, technical and administrative customer support issues
• Source and place order for equipment to meet customer requirements
• Liaise with suppliers to ensure prompt delivery date
• Organizes/ summarizes weekly backorder and sales analysis reports, maintenance of customer database
• Formulate and implement effective sales and marketing strategies, solicit new accounts and maintain existing accounts
• Prepare tender submissions
• Ensure compliance of both legislative and company policies when bidding for tenders and during the contract processes
• Ensure that deals are closed properly and the handover to the project team is done in a proper manner
• Maintain and develop product and industry knowledge
• Maintain proper filing and document control

Job Requirements:

• 5 years in the Elevator/Escalator industry
• 5 years of senior sales experience
• Must be able to travel
• Must be able to work odd hours
• Experienced sales personnel with good track records
• Dynamic, service and result-oriented self starter
• Innovative individual with creative sales strategy
• Effective communication and presentation skills
• Ability to work with people from all levels and backgrounds
• Ability to work independently and also, as a team and perform well under pressure in a fast paced environment
• Proficient in MS Office applications

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

• Develop, implement and improve product quality plan
• Provide quality engineering documentation
• Perform quality system audit
• Support Customer in problem diagnosis to assist in problem
• prevention, containment and resolution
• Lead/participate in QIP/EIT
• Supervise workgroup
• Develop and/or get effective CA plans for customer on problem
• prevention / resolution
• Communication of new system/improvement for team buyoff to
• implementation
• Meet department cost & quality objectives
• Direct interface with Customer and Suppliers on resolving product quality issues with 8D etc.
• Perform special projects

Job Requirements:

• Degree in Engineering or Science
• Min 5 years of experience in Engineering preferred
• PC literacy
• Ability to facilitate most conflict situations and/or appropriately
• seek immediate supervisor’s assistance
• Functions independently with minimal supervision and some
• technical guidance
• Advanced SPC techniques
• Analytical problem-solving skills
• Capable of basic print reading and interpretation of specification
• skills
• Proficient oral and written communication skills
• Ability to effectively organize and plan
• Ability to facilitate conflict situations with peers independently
• Presentation skills

· Diploma in Information Technology or Computer science or any computer related subject.

· Good knowledge in PC hardware, LAN and Windows OS

· Resourceful and able to resolve problems independently using online and offline resources

· Good communication and Interpersonal Skills

· Well organized, proactive and self-directed

· Fresh graduates with troubleshooting knowledge are welcome to apply