Total 731 command center analyst job vacancies in Customer Service category in Singapore

About the Company

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer market operators in over the counter, cleared, and listed financial and commodity-related products. Represented in over 30 countries, Compagnie Financière Tradition is listed on the Swiss stock exchange and has significantly expanded in the last decade.

About the role

We are looking for a highly motivated individual to join the commodities business in Singapore as part of Asia's market leading interdealer broker. Reporting to the Middle Office Manager, the successful candidate will be working as part of the Middle Office team, supporting daily trading activities.

This role will ensure that Deals/Trades executed by front office staff on voice or hybrid systems are captured quickly, accurately, reported to counterparties within expected timeframes and anomalies are investigated and escalated.

The successful candidate will:

• Provide trade support / operational support to broking desks
• Execute trade bookings and validation in an accurate and timely manner
• Manage post-trade amendments, cancellations and reconciliations
• Addressing and monitoring trade-related issues with Banks, Front Office Brokers and IT
• Collaborate with Compliance and Technology teams to set up client and instrument files
• Ensure smooth post-trade operations
• Generate daily, weekly and monthly reports

Job Requirement

• ITE or Diploma or Degree education in any field
• Experience in Trade Support, Middle Office or Back Office functions
• Knowledge/experience in commodity products is an advantage
• Detail oriented, with the ability to appropriately prioritize tasks and issues in a time pressured environment.
• Strong interpersonal and communication skills
• Should business need arise to work on Public Holidays, off-in-lieu will be compensated

Entry level/Graduate/Candidate without relevant experience but with keen interest in Financial Services Industry are welcome to apply

Interested candidates, please email your resume to [email protected] or click apply here.

Job Responsibilities:

• Provide technical support and maintenance of IT infrastructure
• Monitor system performance, troubleshoot, and resolve IT issues
• Implement system upgrades and enhancements

Job Requirements:

• Diploma/Degree In Information Technology/Computer Engineering or equivalent
• Min 6 years of experience in IT support and infrastructure maintenance
• Good communication, project management, strong analytical, problem-solving skills

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.​

Responsibilities

This is a role in banking applications technology. You will assist in leading the incident management process with the various departments, stakeholders and vendors, respond to incidents when they occur and take the necessary steps to restore the bank’s services and business to normal operations as soon as possible, with the least impact to the business or user and minimize any possible downtime. You will report to the Senior Vice President in managing and coordinating with a team of Incident Coordinators working on a 12-hour shift roster.

• Respond to a reported incident, identify the cause and initiate the incident management process.
• Prioritize incidents according to urgency on the bank’s business.
• Oversee the incident management process as well as team members and stakeholders involved in resolving the incident.
• Ensure that the Incident Management process is being followed to ensure quality services by managing the incident resolution of the Bank’s support teams either in country or regionally.
• Ensure timely notification and escalation to management and stakeholders as well as ensure that the right level of attention is being accorded.
• Notify participants in the Incident Management process when standards and procedures are not being followed.
• Reroute misdirected incidents which are not being handled in a timely manner.
• Escalate issues in a timely and appropriate manner.
• Identify exceptions and deviations and manage such situations.
• Proactively identify issues through incident and problem trending analysis and assist in workaround resolution when required.
• Improve Mean Time To Detect (MTTD)/Mean Time To Repair (MTTR) of incident life cycles through active process monitoring & automation.
• Assist in preventing reoccurrence of alerts and incidents.
• Enhance operational productivity through process automation.
• Establish and maintain a strong working relationship between TS and Line of Business and align our IT strategy with the bank’s business needs and objectives.

Requirements

• Bachelor’s Degree in Information Technology, System Engineering or a related field.
• Strong Knowledge of IT Service Management, ITIL and COBIT.
• Strong problem solving, analytical and time management skills.
• Working experience in IT Systems and IT software in a banking environment will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

· Location: Town

· 5 days work week

· 6 months contract (subject to renewal)

· Salary: up to $8500 with completion bonus

Responsibilities

· Manages and carries out day-to-day and period-end accounting functions. Confirms the integrity of accounting information by investigating and researching accounting issues to ensure compliance as well as establishing quality control over financial transactions and financial reporting.

· Perform Monthly management accounts closing and prepare appropriate financial statement at quarter and year end

· Prepare monthly Finance Trade book PnL and balance sheet schedules

· Prepare Inventory reconciliation

· Posting internal AR/AP Transactions

· Prepare government surveys and other ad hoc duties.

· Maintain accounting controls by preparing and recommending policies and procedures

· Prepare and coordinate financial schedules for Quarter and year end Audit

· Documentation of processes and review of existing processes for enhancement.

· Provide support to senior management on cost and revenue analysis, key performing indicators and trend analysis

· Liaise directly with HQ on submission of key performance reports

· Ensure compliance with statutory and regulatory requirements

Requirements

· Bachelor’s degree preferred in Accounting, Finance or related field

· Minimum 5 years’ of prior Accounting or Finance experience in a trading environment

· Prior audit experience in Big 4 is preferred

· Some tax knowledge is a plus

· Knowledge of generally accepted accounting principles GAAP

· Proficient in MS Excel/SAP

· Good team player with the ability to work both independently and collaboratively in a team

· Able to work under pressure to meet deadlines

· Meticulous and a strong team player

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Command Center Operator

Basic Salary 3,500.00-3,800.00

Job Main Duties/Responsibilities

Command Center Operator Responsibilities: Monitoring of all systems, applications and network infrastructure events using the monitoring tools. Analysis of incidents based on event management matrix. Escalating incidents to Level 2 support engineers where required. Perform daily activities as documented in the daily checklist To monitor, track and update the change management activities & routine activities Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift. To send SMS to stakeholders for any P1 incidents Activates and facilitates the Technical/Management Bridge when required Requirements: Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business or equivalent At least 3 years of IT experience with at least 2 years as a command centre operator in an enterprise command centre Minimum of 2 years of Event Management and Incident Management experience. Any adhoc duties as required or assigned.

Work Location: NCS Client Site Mapletree Business City, 10 Pasir Panjang Rd,Singapore 117438

Working Hours 12 hours rotating shift - 8:00 pm to 8:00 am or 8:00 am to 8:00 pm (including 1 hour lunch break) including Saturday, Sunday and PH.

Command Center Operator

Basic Salary 3,500.00-3,800.00

Job Main Duties/Responsibilities

Command Center Operator Responsibilities: Monitoring of all systems, applications and network infrastructure events using the monitoring tools. Analysis of incidents based on event management matrix. Escalating incidents to Level 2 support engineers where required. Perform daily activities as documented in the daily checklist To monitor, track and update the change management activities & routine activities Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift. To send SMS to stakeholders for any P1 incidents Activates and facilitates the Technical/Management Bridge when required Requirements: Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business or equivalent At least 3 years of IT experience with at least 2 years as a command centre operator in an enterprise command centre Minimum of 2 years of Event Management and Incident Management experience. Any adhoc duties as required or assigned.

Work Location: NCS Client Site Mapletree Business City, 10 Pasir Panjang Rd,Singapore 117438

Working Hours 12 hours rotating shift - 8:00 pm to 8:00 am or 8:00 am to 8:00 pm (including 1 hour lunch break) including Saturday, Sunday and PH.

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Command Center Operator Responsibilities:

• Monitoring of all systems, applications and network infrastructure events using the monitoring tools.
• Analysis of incidents based on event management matrix.
• Escalating incidents to Level 2 support engineers where required.
• Perform daily activities as documented in the daily checklist
• To monitor, track and update the change management activities & routine activities
• Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.
• To send SMS to stakeholders for any P1 incidents Activates and facilitates the Technical/Management Bridge when required

Requirements:

• Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business or equivalent
• At least 3 years of IT experience with at least 2 years as a command centre operator in an enterprise command centre
• Minimum of 2 years of Event Management and Incident Management experience.
• Any adhoc duties as required or assigned

Job Description & Requirements

Responsibilities:

Monitoring of all systems, applications and network infrastructure events using the monitoring tools. Analysis of incidents based on event management matrix. Escalating incidents to Level 2 support engineers where required.

Perform daily activities as documented in the daily checklist To monitor, track and update the change management activities & routine activities Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.

To send SMS to stakeholders for any P1 incidents Activates and facilitates the Technical/Management Bridge when required Requirements:

At least 3 years of IT experience with at least 2 years as a command centre operator in an enterprise command centre Minimum of 2 years of Event Management and Incident Management experience.

Any adhoc duties as required or assigned.

Responsibilities

• Provide Incoming Dies visibility to the Factory for planning and execution
• Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements
• Co-ordinate customers' loading and shipment priority within the Factory
• Provide instruction to Planning to execute orders and changes in priorities and orders
• Provide WIP status, ship-out plan and finished good information to customers
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
• Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
• Maintain pricing and sales order creation for billing and shipment
• Host Customer Visits and Quarterly Business Review meetings

Requirement

• Degree in Engineering, Business Administration or Marketing Management
• Minimum 3 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment
• Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
• Must possess strong problem solving, communication and interpersonal skills
• Ability to work under pressure in a very dynamic environment

Rate: Monthly Gross Salary 1.8k -2.2k (40 hour week) + AWS annually. Note: If you can only do some days a week, contact us for further information on the rate.

Working Hours: Monday to Friday: 10.30pm – 7.00pm during school term;

Operating hours during school holidays: 8am – 7pm. Rotation shifts will be scheduled during school holidays.

Jobs and Responsibilities:

• Coaching and Classroom management for Primary 1-3 students.
• Must be able to help with Primary 1-3 Chinese homework and 听写.
• Conduct core lessons, tuition and enrichment programmes according to the Centre’s curriculum.
• Marking of assignments and enrichment worksheets.
• Provide care for students in dropping and picking up service from school.
• Ensure the well-being of all children in the centre.
• Collate feedback from all stakeholders including parents, students, school, teachers and other Centre employees.
• Assist with the planning of programmes and workshops for the students.
• Tuition during student care hours for lower primary students may be required.
• Other adhoc admin duties as required.

Preferred qualifications:

· Cheerful and love working with children.

· Stay-at-home mothers are welcome.

· Must be able to help with P1-P3 Chinese homework.

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers.

The main job directions include:

- Drive core technology development for large language model code direction, continuously optimizing code comprehension, reasoning, and generation capabilities.

- Focus on improving code comprehension, reasoning, and generation capabilities in real-world production codebases, improving TikTok service code performance and privacy compliance.

- Explore Code Agent capabilities suitable for actual business production environments, and improve TikTok R&D efficiency.

Qualifications

Minimum Qualifications

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications:

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product /service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Equity Trade Support Analyst to join their team

The Job

APAC Equities Trade Control is responsible for managing the trade capture, reconciliations, lifecycle management, corporate actions and client servicing for Equity Swaps, Equity Executions and Equity Derivative businesses. The products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

Responsibilities:

· Provide consistently stellar operational support for derivative/swaps/cash products.

· Support the Sales and Trading Desks by investigating, resolving issues and enquiries.

· Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.

· Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, sales, trading, legal, risk, technology.

· Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm

· Strong individual contributor but must be an active team player to achieve collective goals.

· Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.

The Talent

· Degree in Business Management/Finance or any other relevant fields

· Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions

· Risk & Control focused; Understands Risk and potential P&L impacts of processes.

· Proficiency in MS Product Suite i.e. Excel, Word etc. is essential

· Bloomberg, Reuters and corporate action processing knowledge preferable

· VBA & SQL programming skills preferable

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Equity Trade Support Analyst

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

• Ensure that profitability and positions are well understood and represented accurately in the trading systems
  • Runs daily reports and ensure correct Mark to Market
  • Initiates portfolios and retires inactive and closed portfolios in conjunction with Middle Office and compliance
  • Prepares weekly/monthly input into earnings forecasts, variance explanations, and reconciles discrepancies with Middle Office
  • Understands the basics of Supply function and is able to answer calls and respond to pricing, earnings
  • Any other ad hoc duties assigned

The Requirements:

• A Bachelor´s degree or diploma, preferably accounting background.
• Excellent IT skills, with the ability to extract raw data and utilize within spreadsheets and databases.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

Job Description:

• Handling IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses. Issuing and collecting of IT assets to employees, including laptops, desktops, and other devices. Performed without direct supervision, and without errors. All assets tracked and records maintained when assets are acquired re-allocated or disposed.
• Assisting with managing of solution products and product partners, including researching, evaluating, and recommending new products and services. Learn the technical aspects of designated solutions under the Innolex supported range of products.
• Assisting to manage software development projects, including communicating with clients, testing, debugging, and documenting software applications. Under the supervision of the Innolex responsible project manager provide project support as required. Ensure adequate project record keeping is maintained for purchasing. Ensure client questions and issues are handled in a timely manner.
• Assisting with product demonstrations and product-related support requests. Provide timely and well executed demonstrations of Innolex products. Address technical queries that arise from clients seeking to understand each solution.
• Assisting with process and workflow automation related projects. Utilise available automation tools to achieve efficiencies in work processes.
• Assisting with other business pillars work as needed. Platform support requirements may arise with Novusdemia

Requirements:

• A diploma or degree in IT, computer science, or related field.
• Basic knowledge of IT hardware, software, and network systems.
• Proficient in Microsoft Office.
• Proficient in scripting languages and data analytics.
• Knowledge in Microsoft Power Platform is a plus.
• Good communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and problem-solving skills.
• Willingness to learn and adapt to new technologies and challenges.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Summary

Retail Store - L2 Production Support Project.

• Strong understanding and Hands-on Experience in Java, SQL, AWS/Cloud, Knowledge on Inventory Management and Order Fulfilment.
• Have good knowledge on Retail store support process.
• Should involve in Incident & Service Request Management, Problem & Change Management, Root Cause Analysis.
• Service now & ITIL process Knowledge is required.
• Should participate actively in team meetings discussions and be proactive in communication.
• Excellent written and verbal communication skills are must

Key Responsibilities

• Technical POC for respective Geo.
• Strong understanding of Retail production support activities - Incident Management, Service Request, Problem Management is mandatory
• Experience in Customer Facing role is mandatory.
• Should be able to lead 6+ member team from remote location and co-ordinate the work between customers and offshore resources. Prioritize issues raised and resolve it accordingly. Coordinate escalation and resolution of major service issues
• Should have experience working on offshore/onsite model and should communicate efficiently across the team
• Good communication skills.
• Collaborate with management to improve and customize reports related to production support.
• Discuss all production support aspects with application development management.

Position Overview

T&M Operations -TMO operates as a Regional Processing Center (Hub & Spoke) supporting T&M businesses in the region. The hub and spoke model allow T&M business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As T&M business expands product offerings in the region coupled with the dynamic regulatory environment, T&M Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Trade Reporting support role, exposure to engage with the Legal & Compliance, T&M Business and Technology, Co-create and co-partner in our continual pursuit towards compliant and accurate Regulatory Reporting obligation to major Jurisdictions e.g MAS, ASIC, MiFID, EMIR, CFTC etc

Essential Job Functions

1. Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products to fulfil regulatory reporting obligation

2. Ensure Data accuracy and timely reporting

3. Ensure Risk Control, risk architecture and completeness are adhered to

4. Be Data driven, build and measure TMO Performance Service, Quality and Data Analysis via DDOM (Data Driven Operating Model) Dashboards

5. Review legacy processes and exception handling to eliminate toil in processes and cultivate FO & L&C changing behavior

Trade Repository (TR) Reporting

1. Validate on the daily TR reports being House and or Client Delegation.

2. Investigate on any discrepancies and investigation on root cause

3. Monitor the report acknowledgement and investigate for any rejected trades.

4. Review the successfully submitted report in DTCC-GTR and EOD completeness

5. Engage on the build of TR Reporting (new, revise, update)

6. Keep abreast of regulatory updates

7. Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, raise any deviations for execution, monitor till launch & signoffs

8. Support on Delegate Reporting of CFTC end to end from issuing of SLA to tagging of system and reporting obligation

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office (VBA)

-Python proficiency is a plus.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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>>> Good & Stable Job!! <<<

Preschool Has Admin Vacancies To Be Filled For New Staff With Qualified Profile & Job Compency To Assist Daily Office Activities

Location: Multi Location To Select (After Interview Confirm With Offer)

Position: Pre-School Centre Administrator

Basic Salary : $3000~$3500

Mon-Fri: Normal Working Hours (Exact Timing Will Brief During Interview)

Weekly: 5 Days Work (Good Work / Life / Balance)

Rest Day: Sat & Sun

OT: Not Required

Staff Benefit:

1) Staff Meal: Yes, Lunch Provided

2) AWS: Yes, 13 Month + 1 Month Bonus

3) Annual Leave: Yes, Starts From 14 Days

4) Off-Day: Yes, On Teacher Day, Children Days & Others

5) Salary Increment: Yes Yearly, Subject To Individual Performance

Roles & Responsibilities:

The Administrative Executive will be responsible to the Principal for all administrative details related to the day-to-day operations of the centre and provide customer care services to students and their parents during their stay with the school

Job Requirements:

1) Minimum 3 GCE ‘O’ levels / Diploma

2) At least 3 years experience in an administrative role

3) Good interpersonal skills, able to relate to people from different culture and languages.

4) Good written and verbal communication skills

5) Able to work independently, multi-task and adapt quickly in a fast paced environment

6) Able to handle confidential information with discretion and integrity

7) Proficient in MSOffice Applications

▶Interested applicants, may send me your updated CV with a recent pleasant photo: