Statement Of Purpose (Overall Purpose of Job)
Handle and provide IT duties within the Company.
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Major Duties & Responsibilities*
(A) Specific :
- Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions.
- To provide service support and maintenance to HQ & Site Office.
- Maintain and troubleshooting Desktop / Notebook / Server / Network / Printer.
- Perform routine maintenance tasks, which includes update patches, fixed asset tracking and status update.
- Maintain hardware and software inventory records for audit and asset management purposes.
- Protect the organizations value by keeping information confidential.
- Plan, develop and manage procedure for the smooth operations.
- Liaise with distributor/vendors on application and technical support.
- Prepare and update multimedia slideshow or festival E-Card.
(B) General :
- Handle and provide IT support within the Company.
- Manage and support daily operations and ad hoc requests and requirements.
- Others duties as assigned.
(C) Safety:
- Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.
Job Requirements
(A) Education, Qualifications & Special Training :
- NITEC, Diploma in Information Technology / Computer Science.
- Job holder without the above qualification but with relevant experience would be considered.
(B) Knowledge & Skills :
- Good working attitude, self-motivated and able to work independently.
- Required skill(s) : Microsoft Outlook, Excel, Word, Power Point.
- In-depth knowledge of hardware and software.
- Ability to quickly establish good working relationships.
- Good communication skills (Verbal and written).
(C) Experience :
- Possess at least 1 year IT helpdesk support experience.
- Experience in providing technical support on network and application issues.
- Maintain and troubleshooting Desktop / Server / Network / Printer.
