Total 160 construction engineer job vacancies in Customer Service category in D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang

Company Description

Airsquire is a Singapore tech company revolutionizing industrial 4.0 jobsites with our cutting-edge 360° A.I. space virtualisation technology. We are riding on the smart nation wave in construction digitalisation in Singapore, and have acquired the largest enterprise clientele of reputable real estate developers and builders in Singapore. We are building on our momentum in the market and looking to grow our team. If you identify yourself as a challenger, self-starter, team player and want to work with an open-minded, talented, energetic team - then Airsquire is for you!

Job Summary

Join our team as a Customer Success Executive, you will play a pivotal role in ensuring the success and satisfaction of our customers by providing technical expertise, proactive solutions, and tailored support. You'll act as the bridge between the technical and customer-facing teams, ensuring seamless integration and optimal use of our 360° AI capture technology.

Responsibilities:

• Onboard: Lead technical onboarding, provide training, and ensure seamless customer deployment of our AI solutions.
• Support: Act as the primary technical contact, addressing inquiries, troubleshooting issues, and delivering solutions.
• Feedback: Build strong customer relationships, gather feedback, and advocate for customer needs within the organization.
• Monitor: Monitor adoption metrics, identify challenges, and deliver actionable insights to drive customer success.
• Advocate: Collaborate with cross-functional teams to align product updates and showcase customer success stories.

Key Requirements

• Education: Degree in AEC (Architecture, Engineering, and Construction) or Facility Management.
• Experience: Project site management experience, ideally as a Project Manager or Site Engineer, in construction projects.
• Customer Focus: Proficiency in customer success, client-facing roles, and simplifying technical concepts for diverse audiences.
• Technical Skills: Skilled in issue management and prototyping tools like Jira and Figma, with strong problem-solving and workflow mapping capabilities.

*Join Our Team: Outdoor Service Engineer*

Are you a tech-savvy problem solver with a passion for the great outdoors? AV Media Pte Ltd is seeking an enthusiastic and skilled Outdoor Service Engineer to join our dynamic team.

*About Us:*

AV Media Pte Ltd is a leading provider of audiovisual solutions, serving prestigious clients including MOE schools and various government agencies. We pride ourselves on delivering top-notch services and innovative solutions.

*Position: Outdoor Service Engineer*

*Key Responsibilities:*

- Provide maintenance and support for audiovisual equipment at client locations.

- Troubleshoot and resolve technical issues efficiently and effectively.

- Ensure customer satisfaction by delivering excellent service.

- Collaborate with the team to improve service quality.

*Requirements:*

- Technical diploma or equivalent in a related field.

- Experience in audiovisual equipment maintenance and troubleshooting.

- Strong problem-solving skills and attention to detail.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage time effectively.

- Valid driver's license.

*Benefits:*

- 5-day work week.

- Company-provided vehicle for service visits.

- Comprehensive training program.

- Attractive salary and benefits package.

- Opportunity to work with prestigious clients and advance your career.

*How to Apply:*

If you’re ready to take on an exciting challenge and be part of a forward-thinking company, send your resume and a cover letter to [email protected] with the subject line "Application for Outdoor Service Engineer."

Join us in making a difference through cutting-edge audiovisual solutions!

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

ROLE DESCRIPTION SUMMARY

Thales is seeking suitable candidate for the position of Service support engineer.

You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that Thales Solutions Asia (TSA) have designed for Singapore Changi Airport.

You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance and security

KEY ACTIVITIES AND RESPONSIBILITIES

As aField Service Engineer, you are accountable for:

· Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

· Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

· Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

· 2 shifts of 12 hours, 24x7 operation

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

· Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Bruker - Innovation with Integrity.

Please visit www.bruker.com.

Bruker Singapore is seeking for a Field Service Engineer within the service organization. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

SUMMARY OF RESPONSIBILITIES:

· Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (AAFM(NanoMet), AFMi, TSOM & X-ray) for customers both domestic and international

· Provide high level technical support to external customers at their location

· Provide on-­site training to the customers

· Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

· Develop Service technical documentation

· Create, develop, and continuously improve the customer support & applications knowledge database

· Timely and professionally handle field service calls and issues arising from the field service

· Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international

· Visits, triage with field applications scientists as appropriate

· Timely complete and submit all required paperwork

· Flexible schedule to accommodate our customer’s needs

· Effectively handle multiple priorities, organize workload, and meet deadlines

· Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

· Up to 30% traveling required within Southeast Asia (at times with short notice)

· Misc. other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS:

· 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)

· 10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)

ADDITIONAL RESPONSIBILITIES:

· Pre-sales support

· Other duties as assigned

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

· Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.

· Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation

· Up to 5 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.

· AAFM, AFM and X-ray service experience or background in Technical Support preferred.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker - Innovation with Integrity.

Bruker Singapore is seeking for an IT Service Engineer based in Singapore. He/ She is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues, as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills, strong communication skills, and the ability to work both independently and as part of a team. This is a two years contract (subject to renewal).

Areas of Responsibilities :

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
• Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
• Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performing any other IT related duties including on-demand project.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as request by management.
• Willingness to travel up to 30% in Asia Pacific
• Any other ad-hoc tasks assigned

Preferred experiences and qualifications:

• Minimum Diploma level (preferred) in a Computer Science or equivalent
• ITIL foundation certification highly preferred
• Some working knowledge in an IT Support Organization
• Preferably 1-3 years of related working experience
• Experience in handling different level of end users
• Experience in handling user request and communicate expectation
• Candidates with relevant qualifications are encouraged to apply

Technical Skills:

• Working knowledge of Microsoft Server and Active Directory
• Working knowledge of Microsoft Technology in General
• Working knowledge of Windows Operating System
• Excellent administration and reporting

Personal & Organizational Skills:

• Good problem-solving skills.
• Good communication skills, written and verbally across all levels of the business
• High analytical problem solving and troubleshooting skills
• Excellent task management skills
• Customer service focused
• Language: English – fluently, both written and verbal

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Possess valid class 3 driving license.

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Possess valid class 3 driving license.

Responsibilities and Duties:

· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.

· Facilitate timely onboarding and offboarding of users.

· Maintain the accuracy and quality of IT asset inventory.

· Carry out patching, maintenance and refresh of end-user devices and applications.

· Ensure all end-user devices comply to SLH security policies and processes.

· Provide administrative and support expertise in Microsoft Windows devices, Microsoft 365, anti-malware software, active directory, security patch management and other frequently used applications.

· Troubleshoot and resolve common end-user device issues, e.g. network, wifi, printing, security, etc.

· Provide management with timely and accurate report of end-user device health and security posture.

· Participate in IT projects.

Job Requirements:

· Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support

· Proven ability to work in a fast-paced and dynamic environment

· Strong organizational and multitasking skills.

· Excellent time management and ability to meet deadlines

· Resilience and the ability to handle stressful situations effectively

· Strong communication and interpersonal skills.

Responsibilities

Support engineer to perform daily operation tasks as follow:

• To provide technical support and troubleshooting for end user devices, including but not limited to laptop computers, mobile devices, monitor screen, docking stations, printers, network devices, etc.
• To track, maintain and perform record-keeping of Novo Nordisk IT assets such as laptop, iPhone, iPad, and monitor screen.
• To assist with new employee onboarding by providing necessary devices and access according to Novo Nordisk policy
• Coordinating with local vendors for computer parts replacement, RMA, and warranty claim
• Performing imaging process of Novo Nordisk laptop for Windows 10 and Windows 11 operating systems when necessary
• Other IT-related ad-hoc tasks as assigned
• VIDEOCONFERENCING MAINTENANCE
• Onsite diagnostic support for meeting room video conferencing equipment
• To provide service reports on the findings of issues reported

Requirement / Qualification

• 3 to 5 years’ experience as I.T support engineer
• Minimum – Diploma in I.T or relevant

What you will do:

Installs more complex required system field devices and commissioning using standard configuration and commissioning tools. Troubleshoots and resolves problems. Responds to basic warranty calls. Keeps JCI, contractors, and the customer informed of job progress and issues as needed.

How you will do it:

• Responsible for attending to system breakdown calls and carry out scheduled preventive maintenance.
• Coordinate and monitor work progress with the customer and relevant parties for information to expedite installation and supervise sub-contractors work at the site.
• Check and ensure all installations conform to project specifications, and be able to manage system applications, drafting, database generation and commissioning of the systems under your care.
• Perform 24/7 standby duty for complaint and breakdown.
• Ensure safety procedures and conduct during service or repair.

What we look for:

• ITE/Diploma with minimum 1 year’s relevant experience handling preventative maintenance, repair, installation, commissioning, and general servicing activities.
• Service experience in the fire protection field/BMS/Security systems required for this role.
• Willing to standby and back up after office hours
• Willing to learn new things with good attitude.
• Entry level candidate are welcome to apply.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

Work with Security Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve technical blockers.

Qualifications

Job responsibilities

• Partner closely with Small- and Medium business (SMB) and Field Sales Engineering, Inside Sales, and Sales Development teams to identify and technically qualify opportunities.
• Drive technical aspects of solutions, including customer meetings, product demonstrations, and executive briefings.
• Leverage in-depth knowledge of Google Cloud Security products to build integrations, proofs-of-concept, and compelling demos for customers and partners.
• Effectively convey the value proposition of Google Cloud Security solutions through presentations, product demonstrations, white papers, trial management, and response documents.
• Travel to customer sites, conferences, and relevant events to represent the technical capabilities of Google Cloud Security as required.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in a technical sales engineering role in security or cloud native environments.
• Experience in cybersecurity technical solutions: SIEM/SOAR (EDR, XDR), Threat Intelligence (threat detection, malware intelligence, attack surface management), Cloud Security (CSPM, CWPP, CNAPP, or identity and access management systems).
• Experience in selling security consulting services.

Preferred qualifications

• Master's degree in Computer Science, Engineering, or Mathematics.
• Cloud or Security industry certifications.
• Experience in implementing security solutions for enterprises (e.g., SIEM/SOAR, threat detection and hunting, malware intelligence, cloud security posture management, or identity and access management systems).
• Knowledge of product and solution market trends in the cybersecurity industry.
• Understanding of solution architecture within web and mobile environments and of web/internet related technologies, architecture across SAAS, PAAS and IAAS and cloud productivity suites.
• Familiarity with architecture and operational aspects of large scale distributed systems. Familiarity with the popular technologies in the machine learning/big data ecosystem.

About the Role:

A team member of RRC (Regional Repair Center) and will be responsible to perform repair of medical endoscopes in RRC. He is also responsible to strictly adhered to the process, safety and quality standards required to repair medical equipment. He also has responsibility to maintain the proper condition of repair workbench as assigned.

Roles and responsibilities:

· Perform repair of medical endoscopes

· Carry out workshop maintenance task assignments

· Ensure compliance with GDPMDS requirements at all times

· Perform 5S in individual and scope repair areas at all times

· Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

· A competitive salary package including AWS and Variable Bonus

· 18 days of annual leave in your first year

· Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

· Diploma or ITE in Engineering / Biomedical Engineering

· More than 3 years of Medical Equipment service provision

· Personality: Team Player, meticulous and organized

· Traits: Steady hands and keen eyes to handle delicate components

· Electrical & Mechanical soldering skills

· Require critical thinking and problem solving skills

· Good with Microsoft Office

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

• Marine Civil Engineering
• Basic $3000 + $6000
• 5.5 days (8am-5pm/12pm)
• Office: Bukit Batok
• Working location: Project based

Responsibilities:

• Coordinate maintenance activities for facilities and equipment to ensure optimal performance and minimal downtime.
• Ensure machinery and equipment (e.g., gensets, excavators) operate effectively to meet production needs.
• Manage tasks and resources across maintenance and logistics teams to achieve operational targets.
• Enforce safety measures during operations and address challenges to maintain efficiency.
• Lead daily tasks, including reporting and issue resolution.

Requirements:

• Diploma in mechanical engineering or related.
• 1-3 years of experience with excavators, heavy machinery, and equipment.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

Responsibilities & Duties:

• Provide on-site services for new and existing customers, including equipment servicing and upgrades.
• Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
• Update customer on the nature of service provided and recommends equipment repairs or system upgrade.
• Troubleshoots technical issues and recommends solution to customer.
• Provides technical analysis of equipment installation, modifications, and upgrade in accordance to customer’s requirements.
• Regular communication with customer to ensure high level of customer satisfaction.
• Duties includes but not limited to equipment installation, servicing, maintenance, repair, and relocation.

Requirements & Skills:

• ITE / Diploma in Electrical or Mechanical Engineering.
• At least 2 years on site experience preferred.
• Experience in Automation and/or Robotics preferred.
• Knowledge and experience in using Solid Works and PLC programming will be an added advantage.
• Good problem solving and communication skill.
• On the job training provided.

Main Responsibilities

1. Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.
2. Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
3. Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals
4. Prepare operational and maintenance schedule as per MIS
5. Work closely and collaborate with the customer support team to ensure customer satisfaction.
6. Identify potential upselling opportunities at client site during regular or ad-hoc maintenance
7. Remote monitoring of the system operation and performance and reach site if any emergency.
8. Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.
9. Working with a team and deliver the work within the planned schedule.
10. Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.
11. Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

1. Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent
2. Electrical or Mechanical troubleshooting experience would be advantageous
3. HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment
4. Strong communication and analytical skills.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

The L1 IT Support Engineer (IT ServiceDesk) is accountable for providing a high level of satisfaction among students and staff by providing first-level support for all GESS standard software and hardware. This position entails the diagnosis and assessment of end-users' technical requirements, utilizing sound discernment to promptly address and resolve any issues that may arise.

The engineer's responsibilities encompass the identification, investigation, and resolution of technical issues, as well as the prompt and effective response to support requests from students and staff through in-person, email, and phone interactions. It is anticipated that they will document, chart, and monitor all issues to ensure that they are resolved in a timely manner.

Additionally, they may occasionally offer technical training and support to GESS personnel and students. The engineer is instrumental in ensuring that the team remains dedicated to providing exceptional support and satisfaction, and it is imperative that they adhere to the GESS values and expectations for customer service.

Furthermore, they may be obligated to oversee initiatives as necessary, thereby facilitating the continuous enhancement of technology services and support strategies within the educational environment.

Key Accountabilities

First-Level Troubleshooting and Support:

· Provide initial troubleshooting by guiding users through in person, via email and IT ticketing system, and over the phone while also offering remote desktop support using Remote Desktop Software.

· Deliver quality service to students and staff in all assigned tasks, consistently upholding GESS values.

· Ensure timely and effective solutions for any technical issues that may arise with GESS technology.

Incident Management:

· Log and track support calls in the designated GESS system(s).

· Prioritize and escalate tickets as required to maintain high levels of customer satisfaction.

· Identify trends in support calls and develop documentation to address frequently occurring issues.

Communication and Reporting:

· Report problems and issues promptly, notifying management of any increasing trends, unusual activities, or repeated issues.

· Provide regular updates to customers on the status of ongoing resolution efforts.

· Attend daily and weekly meetings as requested or required to stay informed and aligned with team objectives.

Continuous Improvement:

· Recommend improvements for technology or systems, including procedural steps, increased training, and enhanced documentation.

· Access and utilize software updates, drivers, knowledge bases, and FAQs to assist in resolving end-user issues.

Collaboration and Support:

· Assist other teams in initiating, designing, and managing effective support solutions as required by the school’s needs.

· Collaborate with internal second-level support and departmental tech teams (Divisional Tech Help Center) for escalated or reassigned tickets.

Technology Development and Testing:

· Support the development and testing of new technologies to ensure operational integrity and functionality.

· Proactively communicate ideas, expectations, and goals while working with others to achieve desired outcomes.

Service Level Agreement (SLA) Management:

· Follow up on tickets approaching SLA deadlines to ensure timely resolution and avoid SLA failures.

Other Duties:

· Perform additional tasks as assigned by the Director of Technology, adapting to the evolving needs of the school environment.

Knowledge and Experience

Education:

· Diploma in Information Technology, Computer Engineering, or Business Information Technology.

Technical Skills:

· Proficient in Windows OS and Apple products.

· Experience with Microsoft Office 365 and computer troubleshooting.

· Knowledge of Mobile Device Management (JAMF or Intunes) is a plus.

· Familiarity with ID Card and digital signature systems is advantageous.

Experience:

· At least three years of IT support experience, preferably in an educational environment.

Soft Skills:

· Strong customer service orientation and effective communication skills.

· Positive attitude, initiative, and the ability to work independently and under pressure.

· Team player with a cooperative mindset.

Adaptability:

· Willingness to learn and adapt to new technologies and evolving IT environments.

About the Role:

To maintain the service education system for trainers and distributors. This includes training on repair processes, installation, maintenance, and troubleshooting, as well as introducing new products by preparing training schedules and materials. The role also involves promptly tracking technical inquiries and providing remote support to other Business Centres and distributors, ensuring that all administrative documentation is accurate and complete to enhance efficiency and service quality. Additionally, it includes planning and reviewing the Quality Management System to improve repair quality in the repair centre.

Roles and responsibilities:

• ·Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including:

o Repair processes (assembly and disassembly)

o Installation and maintenance processes

o Troubleshooting

• Prepare service training and manage the introduction of new product repairs, including training materials and schedules.
• Establish a service education system for medical devices and related products for engineers in other Business Centres.
• Address technical inquiries and provide technical support (installation, maintenance, etc.) to Business Centres and distributors, both remotely and on-site (e.g., at hospitals).
• Ensure proper documentation, notification, tracking, and follow-up on all technical inquiries.
• Support Business Centres and distributors with all service and technical-related inquiries and activities.
• Escalate issues to higher-level support when necessary and act as a contact point between Business Centres and headquarters.
• Plan and review the Quality Management Systems of repair centers to secure and enhance repair quality.
• Perform any other tasks as assigned.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma or Degree in any Electrical/Electronics/Mechanical Engineering Discipline
• At least 3 years of related experience in the medical device industry is highly preferred.
• Experience in technical support, including technical training.
• Experience with lean manufacturing and Six Sigma is preferred
• Strong hand-on skills and good eyesight.
• Willingness to travel to the Asia Pacific region if required.
• Proficient in the use of MS Office and its applications.
• Possess strong communication and troubleshooting skills.
• Able to work in a team environment and collaborate with staff across different age groups.
• A team player with enthusiasm for learning and the ability to work with minimal supervision.
• Strong troubleshooting and analytical skills.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

IT Support Engineer

Responsibilities:

- Installing and configuring computer hardware, software, systems, networks, printers etc

- Responding in a timely manner to service issues and requests

- Providing technical support across customers

- On-site support for IT related issues at customer office

- Performing & maintaining customers’ IT inventory list

- Handling server related issues through the ticket system, escalate to server supplier TAC and follow up accordingly.

- Replace parts for servers like mainboards, CPU, RAM, HDD/SSDs, network linecards / modules, transceivers and cables

Requirements:

- Diploma in Computer Science, Information Technology or related disciplines

- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

- Troubleshooting & Problem-solving skills

- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

- Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Capable of working in a fast paced environment

- Knowledge of a wide range of computer systems software, applications, hardware, networking, servers and communications.

- Familiar with data center environment is a PLUS

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• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Support Interactive Panel Set up
• Any other task assign by Superior