Total 10 construction safety health officer job vacancies in Customer Service category in d27 yishun sembawang

Customer Service Officer (Air-con Department)

• Customer service duties
• Answer phone, email, online enquiries
• Arranging technician for servicing, installation
• Follow up on enquiries
• Cross selling company products and services
• Date entry, order processing, invoicing
• Salary $2500 - $3500
• Mon - Sat: 9am to 6pm
• Good spoken English, willing to work on weekends
• Min 2-3 years of administrative, customer serivce experience
• Good personality, good attitude, fast learner

Interested candidates, please email full CV with most recent photo to

[email protected]

Jobs Alley Pte Ltd (21C0599)

Vel Heng Jee Ting (R1108267)

Contract Period:

• 20 Jan 2025 to 30 June 2025 (5 Months)

Deployment:

• Mon to Fri: 9.15 am to 6.45 pm (incl 30 mins lunch break)

Scope of Works:

• Maintain cleanliness in assigned rooms.
• Locking all rooms at the end of the day
• Perform traffic duty at respective school gates as assigned
• Accompany contractors for maintenance or repair work of equipment and premise.
• Arrange desks and chairs for school events.
• Any other duties, include Saturday work, as and when required

Requirement:

• Have 6 months of prior experience in operations or job-related experience as mentioned above

Job Description

• To handle customers counter service, enquiries (calls & emails), administrative and cashier duties

Requirement

• GCE / ITE / Diploma
• Bilingual to communicate with diverse group of customers. Preferably fluent in English
• Computer literate
• Ability to collect and analyze information, problem-solve, and generate of reports
• Patient and pleasant personality
• Minimum 1 year customer service experience required
• Training will be provided

Working Hours

Weekly rotating Team A / Team B (5.5 days)

• Team A
  Monday – Friday : 11.00 am – 7.30 pm
  Saturday : Rest Day
  Sunday : 9:00 am – 1:00 pm
• Team B
  Monday – Friday : 9.00 am – 5.30 pm
  Saturday : 9:00 am – 1:00 pm
  Sunday : Rest Day

Remuneration

• Career progression
• Attractive benefits + allowances + AWS + bonus

Job Responsibilities

• Answer incoming calls and respond to email promptly.
• Collect payment and issue receipts.
• Collect donation (Gifts & Cash).
• Prepare client case file (New Admission).
• Transfer client documents from case file to discharge file (Discharge).
• Data Entry into required portals for admission and discharge of clients.
• To received stationeries form from relevant stakeholders with their HOD approval to send for overall approval.
• Liaise with Procurement to source for quotation.
• Liaise with vendors for client's related services.
• Ensure accuracy of invoices.
• Ensure the client attendance are marked accurately and regularly.
• Assist to apply leave and medical claims for staffs in E-Portal.
• Plan for transport route after consulting the drivers (if necessary) and print out weekly transport list for drivers.
• Plan for driver replacement (if necessary).
• Generate client attendance & escort service report monthly.
• Ensure all the cleaning documents and checklist are filled up.
• Provide assistance to SLC & MSS team for better efficiency.

Requirement

• Minimum 'O' Levels
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Good communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to work independently and also a team player

Traits needed for this role:

1. Stress Tolerance and able to Multi-Task:Working at the front desk can be stressful, especially when dealing with admin tasks and juggling incoming requests from phone inquiries or over the counter inquiries. The ability to remain composed and not become flustered is important as well as ensuring all tasks and inquiries are handled promptly and accurately
   
2. Attention to Detail:Accuracy is vital, particularly when dealing with scheduling for the drivers, handling sensitive matters for the clients such as ordering of their meals. Small errors can lead to significant issues, so a keen eye for detail is essential.
   
3. Technical Proficiency:Familiarity with office software (like Microsoft Office Suite and email systems) is essential.
   
4. Teamwork and Collaboration:

• Working well with others is essential since the front desk often interacts with various departments. Being a reliable team player and effectively communicating across departments ensures smooth coordination.

Please note that details regarding the salary will be shared with candidates who are shortlisted for the role.

The Executive will be responsible for overseeing the operations of assigned departments and managing resources to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Work closely and support assigned Clinical Departments in the development and operational management of new/ existing clinical services and patient-centric work processes across the care continuum.

2. Work closely and support the assigned Clinical Departments in business, financial, operational and manpower planning in achieving department and organisation targets. This would include, but not limited to, developing and carrying out business plan in conjunction with Clinical HOD to ensure goals are reached.

3. Work closely with Clinical HOD and Operation HOD to raise the profile and image of the department and its doctors.

4. Work closely with Clinical HOD on regular review of Clinical Department/ service line performance indicators (i.e. Balance Score Card, Financial Performance ) and ensure optimum utilization of resources.

5. Work closely with stakeholders on the purchase of medical equipment / equipment to support clinical services of the department.

6. Support in data management and analysis of performance indicators.

(B) GENERAL

1. Be a leader in embracing change.
2. Align the department's goals with the business goals of the hospital.
3. Support all corporate activities.
4. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic degree.
• 1-3 years in service industry/ health-care related areas. Fresh graduates or candidates with less experience may be considered for the position of Executive.
• Knowledge of hospital operations.
• Possess positive attitude, initiative and keenness to learn.
• Possess strong analytical, good interpersonal and communication skills.

(B) SPECIALISED TRAINING

• Knowledge of computer software.
• Knowledge of statistics.

DESCRIPTION OF JOB TASK AND RESPONSIBILITIES

Work Reception Clerk

• Provide day-to-day customer service for existing customers

• In-charge of all administrative duties given by managers e.g;

Filing, data entries, email, answering phone calls & attending to queries/complains

• Dispatching, coordinate with Maintenance & Pest Team on required maintenance assistance &

• schedules

• Assisting Maintenance, Pest & Grounds Team in scheduling appointments with residents

• Generate daily outstanding service call & weekly requirement meeting reports

• PR skills with meeting every customer’s needs, queries & good follow-up skills with initiatives. Maintaining filing system

About us:

IHM is an international company which focuses on rehabilitation therapy and health maintenance, utilising a blend of Bioelectric Meridian Therapy (BMT) and natural therapy to provide comprehensive and personalised care to partners and customers. As we continue to grow, we are seeking dedicated Receptionist to join our expanding team.

Roles & Responsibilities:

• Attend and welcome to walk-in customers ensuring they have a positive experience at our outlet.
• Handle inquiries about services, packages, and appointments in person, over the phone, or via email.
• Manage customer's appointment bookings.
• Coordinate schedules for dedicated practitioners.
• Keep the reception area and client waiting areas clean, organized, and stocked with necessary materials (e.g., brochures, refreshments).
• Promote wellness packages, memberships, and special offers to clients.
• Ensure proper documentation and filing system.

Perks:

• Medical + Commission

MAJOR DUTIES AND RESPONSIBILITIES

• Be certified and trained in skills as an ACP Facilitator and ACP Trainer.
• Facilitate ACP discussions with patients/individuals, families and NHS.
• Document these discussions and the wishes of the patient/individual in the appropriate forms (these may be hard copies or electronic forms).
• Update and liaise with primary care physicians on patient’s advance care plan.
• Coordinate between patients/individuals, relatives, and healthcare team for ACP facilitation and to follow-up with the necessary appointments for them.
• Mentor, train and guide junior ACP Facilitators in ACP case management, documentation and communication skills.
• Develop and improve ACP training curriculum and programmes e.g. Advocacy, General ACP and Preferred Plan of Care (PPC) Facilitation courses.
• Be involved in grief bereavement work and provide psychosocial support to patients and where appropriate, follow up with referrals to spiritual and/or psychiatric support.
• Develop and be involved in the spiritual care work and support for ACP patients and their family members.

GENERAL

• Support or conduct ACP awareness talks, road shows and training.
• Work in collaboration with key stakeholders in the evaluation and quality improvement processes for the ACP program.
• Participate in conducting audits, research and surveys related to ACP. Where necessary, staff will be nominated as co-investigators of research projects and are expected to be involved in data collection, abstract and paper writing etc.

JOB REQUIREMENTS

• A Basic Diploma with 5 to 6 years of working experience
• Strong communication skills, motivated, resourceful and a good team player
• Experience in ACP facilitations for 2 to 3 years in any setting

PROFESSIONAL LICENCE

• Nursing or allied health (social work etc.) background preferred.

ABNORMAL PHYSICAL WORKING CONDITION

• Staff may be required to travel to patients’ homes, other step-down care units or other locations as needed to conduct ACP discussions.
• Staff may be exposed to patients and their family members of various psychological and emotional states and who possess varying personality traits.

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.