Total 1,125 contracts specialist job vacancies in Customer Service category in Singapore

The Opportunity

Esco Lifesciences Group, is Singapore’s most globalized life sciences company, with annual revenues close to SGD 200M and global operations in over 20 countries across North America, Europe and Asia.

Esco Aster Pte Ltd is an affiliate of Esco Lifesciences Group and was first introduced in 2017.

At Esco Aster Pte Ltd, we are a contract development and manufacturing organization founded and deeply rooted by scientists enabling fellow scientists to translate their bench work into commercially available products and services at affordable prices.

The work we do creates a remarkable and lasting impact on our world. Join us as we redefine healthcare for the current and future generations to come.

Esco Aster.

One World Biosolutions for One Health.

The Scope

You will be part of Esco Aster’s Sales & Marketing team and contribute towards the overall site mission and objectives. You will work on researching prospects and generating leads and providing support to existing and prospective clients. You will be responsible for maintaining existing client relationships, developing potential clients into paying clients and ensuring a healthy sales pipeline for the company.

You will also be given additional tasks as part of the start-up phase of the facility with expanded scope of work depending on the business needs.

Primary work location: Ayer Rajah Crescent, Singapore

Job Responsibilities

• Maintain relationships with clients by providing support.
• Researching and recommending new opportunities and service improvements.
• Understand company’s business models and pitch company’s bioprocess services to potential clients
• Willing to learn and understand cell culture and the fundamentals of the bioprocessing steps
• Engage in early technical discussions with clients to understand their process requirements clearly and translate them into service proposals.
• Understand and be up to date with the latest industry trends and maintain working relationship with relevant agencies
• Prepare proposals andpresentations by collecting, analyzing, and summarizing information with support from technical team as required.
• Prepare contracts, collaboration and service agreements with clients.
• Maintain quality service by establishing and enforcing organization standards.
• To undertake other tasks as assigned based on project needs.

Requirements

• Diploma or Bachelor’s Degree in Science or Engineering or related disciplines.
• Relevant experience in the scientific or engineering industry highly preferred.
• Good command of both spoken and written English.
• Excellent interpersonal, communication & analytical skill.
• Proactive, flexible, reliable, self-motivated & organized.
• Must be a team player and contribute to team effort.
• Proficiency in software such as Microsoft Word, Excel, PowerPoint.
• Able to work independently, a self-starter, self-motivated and task oriented. A team player who is respectful and supports/communicates constructively.
• Develop positive relationship with a strong set of interpersonal skills and able to provide guidance and obtain buy in from all levels of organisation.
• During the start-up phase of the facility, be willing to take on expanded role to set up the team and workflow/processes as well as expanded scope as needed.

Apply now by submitting a Cover Letter and CV to [email protected].

Our client, one of Asia-Pacific’s leading organizations is looking for:

Customer Service Specialist

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast- paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Customer Service Specialist”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

• Ensure timely responses to inquiries and requests received through email, mail, or fax.
• Address and resolve issues related to insurance matters for policyholders, distribution representatives, and business partners.
• Evaluate and manage appeals, feedback, and minor complaints from all distribution channels.
• Deliver outstanding customer service experiences.
• Handle ad-hoc assignments delegated by the Section Head, as needed.
• Take responsibility for considering business and regulatory compliance risks and implementing appropriate mitigation measures.
• Stay informed about industry trends in regulatory compliance, emerging threats, and technologies to enhance the company's risk management efforts.
• Identify and proactively address potential concerns or risks, sharing best practices for risk management.

Requirements:

• Completion of 'A' Levels, preferably with professional certification in Insurance (e.g., M9, M5, and CHI).
• 3 years of experience in a customer service role within the Life Insurance sector is preferred but not mandatory

Other information:

• Salary: up to $3500 with 1.5 month completion bonus
• Working days: Mon - Fri
• Working hours: 9.00am – 6:00pm
• Contract: 18 months
• Location: PLQ

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Description

• Industry/ Organization Type: Education
• Position Title: Individual Support Specialist
• Working Location: Raffles Place (Walking distance from MRT)
• Working Hours: 5 days, Mon – Fri (8 am – 5 pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Report to and undergo regular supervision with HOD, Vice Principal and/or Principal as required.
• Accompany individual student during school day.
• Integrate individual student in daily interactions with peers, teachers, and other school community members.
• Keep parent(s) updated regarding individual's progress and/or areas of need.
• Assist individual student with assignments.
• Ensure that individual student keeps up with lesson.
• Collaborate with lead teacher of individual student to ensure progressive learning.
• Assist lead teacher(s) with classroom management, day to day operations in running the classroom and administrative tasks when required.
• Assist lead teacher(s) in implementing quality lesson plans and individual education plans regarding the individual student.
• Assist lead teacher(s) in enforcing rules of behaviour management in the classroom.
• Prepare all lesson materials as assigned by lead teacher(s).
• Develop and facilitate extra-curricular activities and 2 holiday camps per calendar year.
• Be responsible for special duty assignments as required by management (e.g. morning duty, library monitor, bus monitor, document vetting, end of year performance coordinator, etc.).
• Maintain accurate and complete student records as requited by laws, district policies and administrative regulations.
• Observe and evaluate individual student's performance, behaviour, social development and physical health.
• Enforce all administration policies and rules governing student(s).
• Adhere to and implement the school's processes and systems.
• Attend parent-teacher meetings as and when required by lead teacher(s).
• Collaborate with parents/ guardians, other teachers, counsellors, therapists and administrators in order to resolve students’ behavioural and academic problems.
• Attend professional meetings, serve on school committees, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

APPLY NOW!!!

• Must have at least a professional Diploma in Education/ Special Education/ Counselling/ Psychology or related fields.
• Understanding special education is highly desirable.
• Candidates without experience are welcome to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66036 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Healthcare – Bendemeer office

Position: Implementation Support Specialist (1-year contract) x2

Salary Range: $2500 - $3200

Bonus: 1-month completion bonus upon finishing the 1-year contract

Working Hours: Office hours, except during implementation period where staff will rotate shifts (3 shifts) including weekends/PH. Additionally, you will be rostered for 1 week of 24/7 call rotation support during the contract period, with working hours between 8:30 am - 6 pm or 9 am - 6:30 pm. You will be required to provide phone support offsite and outside of these hours.

Key Accountabilities:

• Receive instructions and documents via emails and transfer this information to Sharepoint for access by internal stakeholders, primarily using Excel.
• Coordinate appointment bookings with various stakeholders.
• Ensure accurate and timely saving of candidate documents in Sharepoint by the next working day.
• Prepare weekly and monthly statistics/reports for both internal and external customers.
• Ability to handle stress as short turnaround times are required by clinics.
• Work independently and handle feedback, managing the resolution of issues with external clients and internal stakeholders.
• Assist in preparing proposals, pricing requests, execution, and follow-up.
• Collaborate with all internal stakeholders (sales, shared services, call centre, ops, etc.).

Interested candidates, do submit your resue to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Bachelor's Degree in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application will be an advantage

Customer Data Specialist (Data Analyst/ SAP/ PowerBI)

Duration: 12 Months Contract (Renewable / Convertible)

Location: Changi Business Park

Hybrid work mode

Salary : Up to $4500 depending on experience

Our client is an American technology and semiconductor company that primarily supplied programmable logic devices. The company is known for inventing the first commercially viable field-programmable gate array and creating the first fabless manufacturing model.

Job Purpose

• Looking for a self-motivated, customer service-oriented person to be part of company’s Global Customer Master Team.

Responsibilities:

• Performing Customer Data Management
• Drive process improvements and system efficiency enhancements
• Being an active part of,Processing Customer Data within SAP - MDG following set standards and procedures and within established Service Level Agreements (SLAs)
  Troubleshooting, and resolving any discrepancies in Customer Master information between source systems and the Hub
  Actively engaging with Cross Functional Business, and IT teams to resolve Customer Data Management issues
  Generating Reports and Quality Metrics
  

Requirements:

• 1 year of experience in managing cross-functional internal customers, with specific experience in utilizing various information management tools
• Analytical skills with ability to learn new technical and non technical processes
• Experiences using SAP
• Working knowledge of PowerBI, Tableau, or RPA
• Research or Data Management experience
• Diploma/Degree in Business Administration/Statistics or any discipline

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Responsibilities

• Provide single point of contact for incident, service request and escalation.
• Monitor, manage and maintain data centre operation and facilities.
• Manage equipment movement
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.

Requirements

• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• 12 hrs shift working

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

License No : 06C3745

Consultant : Daniel Lee / R1989151

In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback received is to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.

You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.

Who we are looking for:
Competencies & Personal Traits:
• Strong command of the English language (spoken and written)
• Analytical and self-motivated
• Resourceful and resilient
• Effective in problem solving
• Fast learner

Working Experience:
• At least 2-3 years of experience in a Financial Institution and in a customer service role
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage

Education
• Degree/Diploma holder in any discipline

Language
• English

Customer Support Specialist, Contract Logistic

Working Days: 5 days Monday – Friday

Working Hours: | 9am – 6pm

Location: Pioneer Sector [Near Gul Circle MRT]

Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

We are hiring Contract Scientific Support Specialist to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities:

• Competently support various regulatory and registration work required for AFCC.
• Process, post and retrieve required data to and from the database system.
• Perform cross-training to other Specialists when required.
• Gain direction from Team Leader/Supervisor on work assignments.
• Conduct all assigned work to meet the compliance with organization’s safety and quality requirements. Communicate operation issues to Team Leader.

Job Requirements:

• Diploma in Science or related field preferred

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Vicky Chen

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Job Title: ICT Support Specialist

Name of Authority: Ministry of Education – Changkat Primary School
Location Address: 11 Simei St 3 Singapore 529896

Duration of Service: Contract Period: From July 1, 2024, to June 30, 2025 (1 year). Personnel to be deployed at the following hours: Mondays to Thursdays: 7.30am to 4.30pm, inclusive of ½ hr lunch break, Fridays: 7.30am to 4.00pm, inclusive of ½ hr lunch break. Service not required on Saturdays, Sundays, and gazette public holidays.

Scope of Services:
a) Assist in updating and maintaining the school website weekly, including notifications, announcements, and photo galleries.
b) Assist in managing Student Learning Space and ICON for Education student accounts (Password Reset, Unlock Accounts, Lesson, etc).
c) Research suitable teaching and learning apps in Google Play and Apple App Store and provide recommendations to the school’s ICT curriculum.
d) Assist in training students in various Coding platforms, such as Scratch, OSMO, and Micro:bits.
e) Assist the teacher-in-charge to conduct coding lessons (Micro:bits, Scratch, OSMO, etc.).
f) Support teachers in providing ICT baseline training for students.
g) Provide guidance to students on ICT or Multimedia competitions.
h) Assist in creating lesson plans, instructional guides, and training school staff in current and new ICT tools.
i) Collaborate with ICT Staff for recommendations and improvements on the school’s Project Work lessons.
j) Design and print graphical and aesthetic aspects of contents for the school’s publication (e.g., banners, posters, cards, and magazines).
k) Film and edit videos for school events and functions.
l) Produce videos for school needs such as event videos, interviews, presentation videos, tutorial videos, welcome videos, and animations, etc.
m) Assist in photographing school events and functions, including editing photos to meet the requirements and standards of the school.
n) Assist in other administrative and ad-hoc duties needed by the department or the school.
o) Candidates are also expected to abide by “School’s Expectations of Instructors” (Annex C).

Qualification, Skill & Experience of the Contractor’s Personnel:
The Personnel shall minimally have the following qualifications, skills, and experience:

• Candidate must register with MOE; certification must remain valid as of ITQ close date.
• Candidate should have a Diploma preferably in IT, digital media, or IT-related discipline.
• Have at least 1 to 2 years of working experience, preferably working in a school environment.
• Good communication and interpersonal skills.
• Experience in administrative duties and conducting Training Programs.
• Experience in operating multimedia equipment and multitasking.
• Experience in hands-on IT/AV hardware and troubleshooting.
• Experience in MS Office Suite and Adobe Creative Suite (Photoshop, Illustrator, Premier Pro & After Effects, etc.).
• Experience in computer programming such as HTML, JavaScript, Python, Scratch, Micro:bit.

Our affliated clinic - Stamford Medical Clinic, located at Race Course Road is looking for a Clinic Assistant / Patient Service Officer to perform the following duties;

• Perform registration: key in patients’ data and register in the system.
• Patient care support, such as taking of vital signs.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor during consultation.
• Cashiering duties.
• Other ad-hoc duties assigned.

Requirements

• Has 1-2 years of experience in clinic setting.
• Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
• Able to work in fast-paced environment.
• Tech-savvy
• Good interpersonal skills, a good team player and has good time management skills.
• Willing to learn and ability to adapt are key attributes for this role
• Working hours: 830am to 5pm (Mondays to Fridays), 830am to 1pm (Saturdays)

Customer Support Specialist, Contract Logistic

Working Days: 5 days Monday – Friday

Working Hours: | 9am – 6pm

Location: 3 Pioneer Sector 3, Singapore 628342 *Near Gul Circle MRT*

Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking, and social media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on products and services.
• Create frequent reviews and reports with sales and financial data.
• Ensure the availability of stock for sales and demonstrations.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/ close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.

• At least Diploma in Computer Science/ Information Technology/ Engineering or equivalent.
• Minimum 3 years of experience in Pre-sales / Product Sales.
• Lead generation /Building relationship with the Global & Local customers. Candidate should be comfortable with travelling locally and globally.
• Experience in product IT software sales and have customer in government and stats board would be an added advantage.
• Good communication skills and able to work independently.
• Thorough understanding of marketing and negotiating techniques.
• Fast learner and passion for sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.

Job Responsibilities

• Primary responsibility of the candidate will be to provide L1/L2 technical support for all applications used by wealth management technology including Avaloq, Marginman and many others
• Manage day to day production issues including daily health checks of all applications and processes
• Working closely with various stake holders like business users, development staffs and infrastructure teams. Prioritize, mitigate or resolve issues and/or minimize outages
• Responsible for availability, incident, problem and capacity management for all applications in scope
• Maintain high performance and availability of production environment including ensuing batch monitoring during late shifts
• Monitor critical components of the system and troubleshoot problem areas
• Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken. Manage and keep track of production issues, follow up incident post mortem to mitigate root cause
• Work closely with regional IT teams (cross IT BUs) to maintain effective up-stream & down-stream processing
• Implement continuous process improvements including but not limited to Policies and procedures and production monitoring
• Participate in business continuity planning and exercises
• Participate/support in regional and/or global projects

Job Requirements

• University graduate in Information Technology
• Minimum 7 years of experience in application support
• Must have experience in banking environment/ financial institution with the understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow
• ITIL v3 or similar qualifications with Java, Oracle, Unix/Linux, Sybase technologies
• Able to work with sense of urgency under multiple deadlines, can organize and deliver with minimal supervision
• Excellent analytical and problem solving skills; Willing to learn and able to adapt to different technologies
• Self-motivated, responsible and reliable team player

Essential technical skills:

• Experienced in both banking / financial services supporting large applications
• Hands on experience in Unix/Linux, Oracle/Sybase, Java technologies, Avaloq and Marginman
• Experience in production support including managing incident & problem management
• Experienced in supporting Wealth Management system/Order Management system/ Execution Management System
• Experience in disaster recovery planning and test execution

Preferred:

• Completed Avaloq Certification training
• Knowledge of market data and financial models will be advantage
• Practical understanding of FIX protocol
• Understanding on cloud operations, micro services, python/perl and excel skill
• Communicates well & across all levels.

Would love to get in touch with you for a confidential discussion if:

• This sounds like something you'd like to explore
• Know a friend who is looking out for a career move

Do note that these roles are only open to candidates currently residing in Singapore. Please reach out to me at [email protected] with your latest CV for a confidential discussion.

Have A Great Week!

Registration ID No. R1984348

EA License number: 07C3924

Company Registration No. 200609504D

Overview :

5 work's day ( 4 Weekdays + 1 Weekend)

Attractive Basic + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Job Requirement:

• Strong communication skills & Customer Service personality.
• Experience in call center and/or customer service or banking background have an advantage

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Customer Support Specialist, Contract Logistic

Working Days: 5 days Monday – Friday

Working Hours: | 9am – 6pm

Location: 3 Pioneer Sector 3, Singapore 628342 *Near Gul Circle MRT*

Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Requirement

• Higher NITEC / Diploma in IT/Computer Science related fields.
• Minimum 3-5 years' IT experience in providing IT support to end-users.

Responsibilities

• Provide on-going application support and may be involved in various stages of the SDLC for Business Application and Microsoft SharePoint.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Job Description

• Industry/ Organization Type: Education
• Position Title: Individual Support Specialist
• Working Location: Raffles Place (Walking distance from MRT)
• Working Hours: 5 days, Mon – Fri (8 am – 5 pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Report to and undergo regular supervision with HOD, Vice Principal and/or Principal as required.
• Accompany individual student during school day.
• Integrate individual student in daily interactions with peers, teachers, and other school community members.
• Keep parent(s) updated regarding individual's progress and/or areas of need.
• Assist individual student with assignments.
• Ensure that individual student keeps up with lesson.
• Collaborate with lead teacher of individual student to ensure progressive learning.
• Assist lead teacher(s) with classroom management, day to day operations in running the classroom and administrative tasks when required.
• Assist lead teacher(s) in implementing quality lesson plans and individual education plans regarding the individual student.
• Assist lead teacher(s) in enforcing rules of behaviour management in the classroom.
• Prepare all lesson materials as assigned by lead teacher(s).
• Develop and facilitate extra-curricular activities and 2 holiday camps per calendar year.
• Be responsible for special duty assignments as required by management (e.g. morning duty, library monitor, bus monitor, document vetting, end of year performance coordinator, etc.).
• Maintain accurate and complete student records as requited by laws, district policies and administrative regulations.
• Observe and evaluate individual student's performance, behaviour, social development and physical health.
• Enforce all administration policies and rules governing student(s).
• Adhere to and implement the school's processes and systems.
• Attend parent-teacher meetings as and when required by lead teacher(s).
• Collaborate with parents/ guardians, other teachers, counsellors, therapists and administrators in order to resolve students’ behavioural and academic problems.
• Attend professional meetings, serve on school committees, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

APPLY NOW!!!

• Must have at least a professional Diploma in Education/ Special Education/ Counselling/ Psychology or related fields.
• Understanding special education is highly desirable.
• Candidates without experience are welcome to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66036 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Key Job Purpose :

• Project Management of systemisation solution including the workflow study for standard and customise solution regardless of Business Unit.
• Create the procedures and tools for Affiliates and Business Partners to support the Systemisation and workflow study from pre-sales till project closure.

Job Responsibilities:

• Creating template and documentation related to Project Management for Systemisation.
• Creating template and survey form needed for workflow study
• Leading and training member as a Project Manager for project.
• Govern and manage all projects with Risk taken care off
• Supporting Sales in systemisation project by conducting workflow and presenting the draft solution to customers.
• Conduct training for Workflow / project management
• Any other matter as request by team leader

Job Requirements:

• Diploma or Degree or equivalent in Biomedical science / IVD Information Technology
• 2 – 3 years working experience in IVD market
• Microsoft office, good communication skills.
• Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
• Prefer to have experience in handling of Hematology, Coagulation, Urinalysis products before.
• Travel requirements: 30% or less
• Customer focused
• Work location: Eunos
• Working hours: Monday to Friday (9am to 5:45pm)

Job Description:

• Provide technical support to internal staff and potentially external clients.
• Troubleshoot technical issues related to hardware, software, and network connectivity.
• Configure and maintain computer systems, software applications, and peripherals.
• Document and escalate complex issues to the appropriate level.
  

Requirements:

• Associate's degree in IT or related field (or equivalent experience).
• 2+ years of experience in a technical support role.
• Strong understanding of hardware, software, and networking concepts.
• Excellent problem-solving, analytical, and communication skills.
• Customer service experience is a plus.
• Proficiency in at least one relevant programming language (e.g., Java, Python, C++).
  

In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback received is to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.

You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Analyse emails to streamline work processes, work with Team Lead to improve on the SLA and be involved in initiatives such as email reduction & chatbot.

Who we are looking for:
Competencies & Personal Traits:
• Strong command of the English language (spoken and written)
• Analytical and self-motivated
• Resourceful and resilient
• Effective in problem solving
• Fast learner

Working Experience:
• At least 2-3 years of experience in a Financial Institution and in a customer service role
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage

Education
• Degree/Diploma holder in any discipline

Language
• English

Clinic Administrator (back-end)

Location: 3 Mount Elizabeth, Mount Elizabeth Medical Centre

Working Days: 5.5 days

Working hours : 8:30am - 5:30pm , 8:30am - 1:30pm

Salary : $2,300 - $3,000 [ depends on experience ]

Job Scope

• Attend to walk in patients and answering of phone calls
• Support frontline counter duties
• Assist in registration of patients and scheduling of appointments
• Assist in dispensing medicine
• Cashier duties
• Assist medical professionals in clinic daily operations
• Data Entry
• Other ad-hoc duties as assigned

Job Requirement

• At least 2 years of working experiences
• Candidate must possess at least a GCE 'O' level.
• Computer literate and proficient in basic computer software

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling