Location: Taiseng

Working hours: 9am – 6pm, Monday to Friday

6 month Customer Support Executive (Contact Centre/5 days week/Up to $2,500)

Responsibilities:

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on service level agreement
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report - SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

To provide IT support to end users and help IT department to implement IT projects.

Academic Qualification: Diploma

Industrial Experience: 2 to 5 years

Experience in: End users IT Support

Knowledgeable in:

- Microsoft Windows operating system, Win 10 and Win 11

- Microsoft Office software and Office 365 cloud applications

- Microsoft servers and Computer networking.

Main Duties & Responsibilities:

- Provide IT support to end users.

- Provide support on servers and computer networking.

- Setup and migrate computer systems for end users.

- Assist in implementation of new IT projects.

This position reports to IT Manager.

What Will You Do

• To develop, plan, and implement sales goals and strategies for the top key account channel assigned.
• To identify channel growth opportunities and develop sales activities in On-Premises outlets to gain market share and revenue.
• To lead a team of 3-4 Sales Representatives.
• To set and hit KPI and sales target for the team.
• To manage distribution of all company’s brand and Agency products to increase market penetration.
• To execute and review the existing contracts for key customers.
• To build and maintain good relationship with key accounts by having routine visits.
• To identify and track potential competitive account opportunities and secure these accounts.
• To analyse F&B market trends, tracking of potential hit lists, and submitting of potential Tender Bids to drive business growth potential.
• To prepare credit notes.
• Other ad hoc duties as assigned.

What Do You Need

• At least a Diploma in Business Administration or a related field
• Must have at least 3 years of Operational experience in the FMCG industry
• Must haves great experience and knowledge in F&B and traditional On-Premise channels
• Must have On-Trade experience specifically on premise such as hotels, restaurants, cafes, etc
• Must have experience with opening and or maintaining key accounts with hotels and restaurants
• Must have own vehicle to travel to customers' site
• Posses excellent negotiation and presentation skills
• Knowledge of sales management
• Strong analytical skills and independent problem-solver
• Must be an independent team player with strong leadership skills

Working Hours: 8:30am-5:30pm (Monday to Friday)

Location: North-East Region

Job Scope:

• Assist in handling of general customers’ enquiries and feedback as well as to support Facebook enquiries.
• Monthly submission and presentation of Monthly Customer Service / Loss Prevention Report.
• Assist in running of Customer Service Committee.
• Support company events, closed door events or Warehouse Sales.

Requirements:

• Minimum GCE 'O' Levels or ITE
• Preferably with 2 to 3 years of customer service experience
• Possess strong customer service mindset and communications skills
• Good in written communications.
• Proficient in all Microsoft Office applications.
• Knowledge of SAP and Case Trust is an advantage.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Service Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Executive, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
• Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
• Monitor and follow up customer payments, including outstanding collection, if any.
• Assist in back up of tasks when respective team member is out of office
• Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
• Strong coordination skills
• Strong attention to details
• Ability to manage multiple tasks simultaneously

Qualification:

• Bachelor’s degree in business adminstration/engineering or equivalent
• Minimum of 3 years of relevant working experience
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

We are actively in pursuit of individuals who radiate self-assurance and have a strong commitment to delivering high-performance outcomes as members of our team. If you possess the capability to quickly grasp new information and demonstrate exceptional communication skills, you are a prime candidate.

Your main duties encompass

- Organizing sales meetings with potential clients

- Delivering company updates to our existing clients

- Managing administrative tasks in collaboration with our sales services. Given that this is a

The monthly salary range falls within $3,000 to $6,000. We anticipate candidates to hold "A" Level, diploma, or degree qualifications.

Academia is looking for full-time Customer ServiceExecutive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
• Off days on Tue and Wed, or Thu and Fri
• Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

Great to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviours, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

Join us as a Customer Service Executive in our Rewards Central Team!

We’re looking for driven individuals from the Travel industry keen to learn and grow in a fast-paced environment.

In this role you will be expected to:

• Quickly resolve customer queries by phone and email.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer and partner escalations
• General administration, reporting and special projects
• Build sustainable relationships of trust through open and interactive communication

Job requirements

What We Are Looking For:

• Minimum Diploma holder
• Minimum 2 years experience working in a call centre, handling inbound calls and emails.
• Previous experience with the airline, hotel or loyalty/rewards industry would be a great advantage
• Prior experience and willingness to work on overnight shifts, weekends and public holidays.
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment
• Self-motivated and able to work unsupervised.
• Fun outlook, positive attitude and can-do mindset
• Strong communication and interpersonal skills
• Excellent English communication is required. Knowledge of a second language is an advantage
• Strong cross-cultural awareness
• Prior exposure to a web-driven environment
• Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity

What we offer:

• Competitive salary and benefits
• Travel benefits
• Flexible working environment
• Comfortable working environment
• Diverse and friendly working culture.

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in the fintech innovation space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Medical insurance coverage
• Competitive compensation
• Travel perks & Employee rewards

About Ascenda

Ascenda is a global provider of innovative loyalty solutions. The company operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address the most meaningful challenges facing global brands today.

With a commitment to make loyalty simple, Ascenda’s solutions are easy to manage, fast to deploy and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions such as the TransferConnect currency network, redemption

Ascenda is an equal-opportunity employer, committed to a diverse and inclusive workplace. We thank you for understanding that only shortlisted candidates will be contacted for interviews.

Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Solutions Executive and be part of our Customer Service Team providing proactive, quality customer service for our customers.

What you will do

Customer Order Processing and Shipment Management

• Ensure timeline fulfillment of customer order, backlog management (expediting with various team) and communicate to customer proactively
• Ensure accurately billing/ CN issuance

Customer Collaboration and Improvement

• Continue to seek and drive improvements together with affiliates (order frequency, order level loading, DG management, SWAP planning etc.)
• Participate and work with relevant internal stake holders on projects

What you bring

• Bachelor's degree in Supply Chain/ Business Administration, or related fields
• 3-5 years of experience working in a supply chain environment
• Customer service experience preferred, with customer centric mindset
• Strong collaboration, coordination, communication and interpersonal skills to work with internal and external departments
• ERP System knowledge required/ preferred, but not mandatory.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

· Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

· Provide courteous and efficient service to all hotel guests.

· Ensure that all telephone calls are handled promptly.

· Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

· Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

· Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.

· Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.

· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

· A minimum Diploma qualification in any field.

· Relevant work experience will be duly considered.

· Willing to work rotating shifts.

· Positive attitude with an outgoing personality and good communications skills.

· Preferred experience in the hospitality industry along with familiarity of the Opera system.

Overall Key Position Objective

The Multinational Account Executive (AE) acts as a specialist resource supporting Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. The AE works within clear guidelines, with instruction on procedures, work flow and format, use some discretion in clear cut situations however any matters outside the guidelines are to be referred to the Manager on procedural matters and Account Underwriters on technical matters. He/she will be required to co-ordinate multiple parties to complete work.

Major Duties and Responsibilities

· To provide Account Management Services to the allocated Global Accounts from the Multinational Outwards Portfolio.

· To work with Chubb Business Solutions (CBS) team to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.

· To be the focal point for all technical matters arising on multinational insurance programmes and to ensure that all Client Service Executives and Assistant Client Service Executives are fully aware of and in compliance of, all internal Chubb and external regulations on all accounts serviced by the Singapore Global Service team.

· To be the focal point for underwriters and all Chubb internal partners requiring advice on the servicing, support and control of multinational accounts.

· To attend client/broker meetings and support Chubb’s business development activities

· To ensure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programs.

· To provide advice and coaching where appropriate to the Client Service Executives and Assistant Client Service Executives.

· To build strong relationships with Clients, their brokers and become the focal and contact point for all service matters relating to their accounts.

· To work alongside the Global Client Executives and Underwriters on new business acquisitions and to develop our service proposition.

Requirements

· The ideal incumbent will have more than 5 years relevant Insurance qualifications or equivalent.

· Possess relevant knowledge on Multinational program arrangements and reinsurance agreements required between Affiliate and Non-affiliates.

· Demonstrated strong ability and technical competence especially Property and Casualty lines on servicing Multinational Business platform.

· Ability to monitor and report on adherence to service levels, understand production service issues and assist with resolution.

· Excellent communication and interpersonal skills to work effectively with in-country managers, partners, and brokers.

· Manage and responsible for the end to end process of Mulitnational programs handling.

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Pick Network Pte Ltd

Pick Network is a wholly-owned subsidiary company of Infocomm Media Development Authority (IMDA) to deploy parcel locker in public spaces and operate nationwide parcel locker network. The network will deliver convenience and choice to consumers and businesses and aid in the transformation of Singapore's urban logistics ecosystem.

We are hiring for the following position:

Service Executive

Job description

• Basic knowledge in IT concepts
• Monitor the backend system to spot for abnormalities and issues of the locker network
• Attend to technical issues raised by Call Centre
• Carry out investigation on disputes raised by consumers and other users
• Provide guidance and support to users at the locker
• On-site and remote troubleshooting of abnormalities or issues
• Coordinate and communicate with contractors effectively in the escalation and resolving of issues raised
• Ensure that all issues raised are resolved and cases are closed in a professional and timely manner
• Parcel recover, if needed

Requirements

• Minimally Diploma/ITE certification
• Have an understanding of how parcel lockers functions
• Willing to be placed on work shifts
• Candidates with driving license at an advantage
• Analytical mindset to detect and solve issues

The Executive, Experience Center, manage and promote the experience centre to achieve profitability objectives. Solicit new walk-in customers from all possible channels and maintain existing customers' satisfaction level. Recommend and execute effective marketing and promotion programmes to generate customer awareness and sales.

• Build relationships with each customer that begin with the quality of their welcome when they walk into the showroom and is extended beyond the visit and transaction itself.
• Identifying the needs of our customers, and to engage with them in offering professional suggestions to make the right flooring choice.
• Follow up promptly with internal and external customers to provide accurate and timely information, alternatives, and solutions to improve service excellence and resolve issues.
• Listen to, accept, and act upon customer feedback, basic customer complaints and escalate complex problems to relevant teams on a timely basis.
• Updating of customer records after each interaction by adding notes to customer records explaining what the interaction entailed and report on trends as necessary.
• Collecting and analysing customer feedback for preparation of reports.
• Assist in corporate events and activities.
• Oversee and achieve organizational common goals while upholding best practices in line with Company mission and values.

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Our client is a Global MNC company in the manufacturing industry. Due to their current expansion plan, they are looking for a Customer Service Executive to join their Sales team, in hopes of developing the current high performing team. They are located in the Centre area – easily accessible.

*This is a 6 months contract role with possibility of conversion*

Responsibilities

• Handle the receiving/processing of company’s account orders and inquiries promptly, providing excellent customer service
• Maintain the necessary updated records and pricing document
  Handle the company’s online orders, as well as adjustments on online item pricing
• Handling of DO, PO and shipping documents
• Coordinate with external logistics vendors on the necessary matters while optimizing costs
• Update/Maintain customer order information in the company’s system
• Generate reports for the various company stakeholders when tasked
• Ensure the timely processing of company’s billings to facilitate smooth accounts receivable
• All other adhoc duties as assigned

Requirements

• Minimum Diploma in any relevant field of studies
• Minimum 3 years of relevant Customer Service/Order Processing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R1107107 (TAN JIA SHENG)

You will support the customer service team and your job responsibilities inclusive but not limited to:

• Issue and Post Purchase Orders (PO) in system
• Create and amend Invoices as required
• Follow-up the Statements of Account (SOA)
• Use correct item code and pricing when creating the order
• Liaise with customers and internal stakeholders on order processing
• Answer customer's enquiries
• Generate Sales Return Order
• Attend and verify Return Order requests and issue credit note
• Any adhoc tasks assigned by superior

Requirement:

• Able to work alternate Saturday half day (4 hours)
• Familiar with order processing.

# Salary: Up to S$4,000 per month

# Work Days: 5.5 days’ work week Monday to Friday Rotated - (9.30-6.00PM/ 08.30-5.00PM/9.00-5.30PM) Sat is 08.30-1.00PM

# Nearest MRT: Central Area

Our client, a private tertiary healthcare institute, who set up to offer a fresh approach to medical treatment, is currently looking for someone who is interested to join its team as a Senior Client Service Executive.

Job Responsibilities:

• You will be responsible for providing administrative support of all front-line patient service duties; registration, admission, billing & payment collection and liaisons for patient feedback/complaints

• Perform patient registration meticulously with relevant admission documentations

• Provide financial counselling, collection of deposits from patients/next of kin upon admission

• Administer accurately daily charges incurred by patients and proactively follow up with next of kin/patients on any required deposit top ups

• Perform patient visitation to ensure remarkable service has been rendered; to liaise with various departments, if any service recovery/investigation(s) is needed to be performed

• Prepare bill, present and go through bill with next of kin/patient upon patient discharge and collect payment

• Perform monthly procurement of stationery/pantry items.

• Handle any other ad-hoc assignments/projects as tasked.

Job Requirements:

• Diploma in any discipline

• At least 2 years of clinical experience preferably in diagnostic and interventional cardiac procedures

• Relevant experience in the hospitality or healthcare industry preferred

Looking for a new work environment or career opportunity? Be part of our growing team, email your detailed resume in MS Word format to [email protected]and attention it to Ms.Enthuumathi Thangavel or alternatively you can contact myself at tel. no.: 6385 6696.

Enthuumathi Thangavel (Ms.)

Talent Acquisition Consultant

CEI Registration No.: R24120405

Celecti Pte Ltd

Tel No.: 6385 6696

Personal Data Protection

"By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy.”

Roles and Responsibilities

• Answering call from client and assist with customer enquiries
• Issue Invoice and follow up with customer's payment
• Issue quotation to client and follow up request
• Handle with follow-up action indicated in service report

Requirements

• shall have related customer service experience
• Excellent working attitude and interpersonal skills
• Independent individual that is keen to learn
• Proficient in MS Office
• Preferably experience in service for carpark system

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Key Responsibilities of the Job

• Keep abreast of market trends, conduct regular market updates and follow-up activities
• Ideate, executing, and optimize marketing campaigns across multiple channels including events, email campaigns, attending networking events, and contacting digital campaign participators to generate leads and grow the business.
• Be responsible for the EDM email mailshots and execute a social media strategy including videos and posts and keep up to date with algorithmic changes.
• Generate and record list of prospects via people networking, running events, telemarketing, and LinkedIn Sales Navigator
• Engage and cultivate long-term working relationships with clients and business prospects via telephone, email and attending client events.
• Update and document all contact from clients onto the CRM System.
• Maintaining accurate records of meetings, decisions, and next actions
• Provide administrative support for documentation of new and existing business
• Work closely with the internal SJP departments
• Ensure diary management is well organised
• Undertake appointment making
• Issue review letters following meetings with existing clients and follow up with marketing activities and client referral campaigns
• Ensure administration and filing is kept in order and up to date for clients
• Liaise with clients on the telephone (clarifying information only or communicating advice that has been obtained from the adviser)
• Prepare letters and emails to clients, always maintaining an awareness of Compliance standards.
• Communicate effectively with all teams and staff members for updates and liaise with necessary teams for help and guidance if required.
• Build and manage client relationships and expectations
• Assist in any ad-hoc duties assigned.

Knowledge and Skills needed to perform the role

• Proficient in using IT systems and applications, with good working experience using MS Office (Outlook, Word and Excel as a minimum), CRM and or a workflow system such as Salesforce and SJP internal systems
• Business development and sales skills
• Good problem solving skills
• Highly results-driven, enthusiastic, and self-motivated individual with strong time management skills and must be able to work under pressure.
• Excellent interpersonal and communication skills and able to engage internal and external stakeholders of all levels with assertiveness.
• Good negotiating and conflict resolution skills
• Excellent customer service skills – professional telephone manner, sound knowledge of the English language so you are producing the most professional and accurate paperwork.
• Strong organisational skills with an eye for detail and data.
• Good level of numeracy
• Detailed knowledge of client base and an overall knowledge of other client accounts.
• Awareness of other team members roles and how they all collaborate and work together. Share knowledge and experience.

The Person

• Takes responsibility and initiative for own workload.
• Is prepared to put their team mates first and appreciates how this adds to the benefit of the whole team.
• Ability to foster strong relationships with the practise members, internal teams and clients and work for best possible outcome.
• Is resilient to be able to adapt to change and challenges as they arise, in collaboration with the team.
• Demonstrate assertiveness and ability to take on and deliver positive and constructive feedback.
• Calm and friendly personality with a ‘can do’ attitude
• A natural people person who is skilled at gaining trust
• Great communicator
• Enthusiastic and be willing to learn, share in success

Key Behaviours

• Build Relationships

Be easy to connect with to grow and develop long and trusted relationships. Put others first, be responsive, caring and honest, and put others at the heart of everything you do.

• Be Responsible

To do an amazing job. Take ownership, manage expectations, lead by example, putting actions right when you need to, whilst learning from mistakes. Be helpful to others and always give back.

• Be Amazing

Always set out to do your best. Be brave and bold, have imagination and creativity to bring solutions and not problems. Sustain a high level of performance and inspire others around you to be the best versions of themselves.

•Responsible for the timeliness and accuracy of invoices, adjustments sent to customers including preparation of reports

•Analyse and provide solution paths for exceptional scenarios

•Analyse and tabulate the adjustments

•Test new initiatives that may be introduced into the various systems

•Process daily bill check/refund

•Any other project work that may be assigned

•May be requested to work overtime or/and weekend when required

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Financial/Management Accounts To ensure that the following are prepared accurately and on time:

• Profit & Loss account by Service

• Trend analysis

• Forecast by Service

• Policies are adhered to

To ensure that the following are prepared monthly:

• Run off schedules for provision of operating costs

• Accruals of unbilled revenue and unearned revenue

• Bunker Stock Cards

• Charter Hire and brokerage commission accrual

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.