Total 3,809 credit control executive job vacancies in Customer Service category in Singapore

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media on a daily basis.

· Interact with clients in-store and assist them with order placements and enquiries.

· Manage orders placed by clients on our website.

· Assist marketing with ideas on new and exciting lead-generating campaigns.

· Curate promos and deals to attract new customers and increase engagement.

· Manage customer feedback and issues with service recovery.

Requirements:

· 1-2 years experience in customer service industry

· Strong communication skills

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Full-time

Salary: $2,500.00 - $3,000.00 per month

Schedule:

5 day work week, Wednesday and Thursday off. 9.30am-6.30pm

Location: 275 Outram Road, S169064

Responsibilities:

• Handling customer order process.
• Provide quality customer service support to customers over e-mail and phone.
• Manage the customer enquiries or issue with monitor and reply on email correspondence.
• Able to check all the information of documents like receipts, amounts and records all are tally and correct.
• Able to handle all customer incoming enquiries
• Able to handle daily sales order
• Communicate with other departments to fulfil customer's order
• Able to perform allocation of stocks and arrangement delivery for customers’ orders

Requirements:

• Minimum Diploma and above
• Excellent in communication skills, good personality
• Experience in SAP or HANA
• Experience in Manufacturing/ Service Centre industry is an advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button and send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.Manage shipment import and export within the Asia Pacific region;

• Manage shipment import and export within the Asia Pacific region;
• Lead and manage escalations, working closely with cross functional teams as main point of contact;
• Support customers for end-to-end operational activities, including onboarding and review of requirements;
• Lead process improvement and implementation initiatives, working closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Oversee and ensure that SLAs are met and attend to customer enquiries;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Support regional service delivery projects

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Manage operational in RFQ activities including receiving rates from SAO and assisting bid submission and follow up the results.
• Conduct evaluations and comparative analyses to ensure pricing competitiveness.
• Handle related inquiries and work with the key functions to develop tactical tender frameworks and bid strategies.
• Evaluate customer tenders; translate requirements into pricing and solution documents.
• Keep track of tender data and documentation, conduct post-mortem analysis, and support the implementation team's transition.
• Perform other ad hoc tasks as assigned.

Requirements:

• Min Diploma in any related discipline.
• With 2 years of RFQ experience in the Logistics/ Freight Forwarding Industry.
• Competent in MS Office Applications.
• Good knowledge of QlikView, Tableu, PowerBI and with Pricing Strategies is an advantage.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• Position : Sales/Business Development Executive [Automotive/Automobile - Car Loans Sales)
• Location : Sin Ming Dr
• Working hours : Monday - Friday 9:00am - 6:00pm
• Salary (commensurate with experience) : Up to $3000 + Commission + AWS + Performance Bonus + 14 Days Annual Leave
• Duration : Permanent
• Industry : Automotive/Automobile

Main Responsibilities:

• Execute strategic sales plan that expands our customer base and extend the company's market reach
• Meet with potential dealers and clients to grow sales pipeline through building lasting relationships that address their needs for in-house financing, bank loan referrals, dealer stock financing facilities, and insurance and warranty services
• To stay ahead of the latest trends in the automotive industry, and to have strong knowledge in product lines and pricing
• To work closely with back-end team to ensure timely processing of loan applications
• To ensure individual and company targets are met

Requirements:

• Valid driving license and has own vehicle
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Associate Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
4. Working closely with billing counterparts on billing disputes/waiver.
5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
6. Ensuring all compliments and complaints are handled in accordance to the project requirement.
7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
8. Taking meeting minutes and following up with internal team for timely submission
9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
10. Looking into redesign tedious or manual process via automation.
11. Ad-hoc Task related to the project.

Job Descriptions:

1. To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
2. To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
3. To prepare invoices, monthly reports for consolidated billing.
4. To maintain and upkeep the filing system and SWM software on all aspects of waste information.
5. To assist Customer Service Manager to ensure smooth daily operational in the team.
6. To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
7. To update customer database in respect of customers and potential customers.
8. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job Requirements:

1. Diploma holder and above
2. At least one year Customer Service experience (MUST)
3. Good communication skills and pleasant personality

Others:

1. salary: S$3,600 - S$4,000 (including incentive)
2. Company Transport provided / Transport allowance if candidate travel to work by him/herself
3. Working Hours: Monday to Friday 8am to 5.45pm. One Saturday rotate with the Sales and Marketing division, roughly about 10 weeks once; 8am to 12pm

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure
• operation consistency across project/facility management teams.

Requirement:

• Minimum NITEC in IT relevant discipline (CH)
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

About Our Client

Our Client is a leading food and beverage group in Singapore and the Asia Pacific. The company manufactures and markets a wide range of beverages under the reputed brand name and also owns and operates restaurant chains, serving varied culinary delights.

Job Summary:

As the Customer Development Executive for Traditional On-Premises (TOP), your responsibilities include (but are not limited to) discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. The role will be responsible for leading a sales operation team as an advisor, coach, and motivate his/her team to build a strong pillar to ensure growth & achieve short- & long-term goals. He/she must develop a strategic partnership with existing and potential chained customers in the “Away from Home” consumption channel- Traditional On-Premises. It will identify and capture opportunities to increase company representative in these segments.

Roles & Responsibilities:

• Develop, plan, and implement sales goals and strategies for TOP key account channels assigned.
• Increase market penetration company’s products and agency products
• Build rapport with existing key customers by having a routine visit
• Identity and track new customer and competitive account opportunities
• Able to lead a team of 3 to 4 sales reps
• Plan KPI and sales target for the team and ensure that the reps can achieve their target
• Deals with direct key accounts
• Prepares credit note

Job Requirements:

• At least a Diploma in Business Administration or a related discipline
• Must haves: Candidates are required to own his or her own vehicle
• Sales background needed
• Basic Microsoft office skills
• Able to speak fluently (English, Chinese)

Monthly Basic Salary: S$ 3,200 – S$ 3,400

Monthly Mobile Allowance: S$ 60

Monthly Car Allowance: S$ 1,000

We regret to inform that only shortlisted candidates will be contacted

EA Personnel No R21101246

Company EA Registration No 21C0691

• Salary: $2,500 - $3,000
• Working hour: Monday - Friday (8:30AM – 6:00PM)
• Working location: Toa Payoh

Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Salary: $2,500 - $3,000
• Working hour: Monday - Friday (8:30AM – 6:00PM)
• Working location: Toa Payoh

Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Operations Executive (Laboratory)- 6 months contract, up to $3,800 per month

Working hours: Monday - Friday 8.30am - 5.30pm

Location: Buona Vista

Job Description

• contribute to innovation and quality improvements for wastewater surveillance at the Environmental Health Institute
• Drive innovation and quality improvement for environmental sampling projects
• Manage contracts, procurement, inventory and data to ensure for smooth and timely operations
• Co-ordinate and communicate with various stakeholders for updates, information and collaboration
• Conduct field operations including such as field sampling, site feasibility assessment, deployments, equipment troubleshooting/maintenance and safety/audit checks, as and when required
• Ongoing review of work processes to enhance operations and improve safety, if applicable

Requirement

• Degree or diploma qualification in Electrical / Electronics / Mechanical Engineering
• Keen interest to develop new capabilities through projects and self-learning
• Proactive, independent and initiative in carrying out assigned tasks
• Meticulous and experienced in managing sets of data for analysis, and proficient in Microsoft Office tools
• Good awareness with a “Safety First” mindset
• Comfortable working in the field and in handling wastewater with appropriate PPE and equipment, as and when required
• Good written and verbal communication skills

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

• Salary: $3000 + Performance Bonus
• Location: Harbourfront
• Working Hours: Weekdays, 830am to 530pm
• Do note that this is a 12 months renewable contract

Job Overview:

• Support the team / department with daily client and operational requirements.
• Assist in the review of processes and workflows to identify opportunities for Continuous Improvement.
• Ensure all duties are carried out according to department’s Standard Operating Procedures (SOPs).
• Comply with Group and Company Procedures and Policies.

Job Responsibilities:

Operations

• Attend to stakeholders’ enquiries and process all submitted documents relating to shareholder services.
• Receive, check, sort record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures.
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished.
• Promptly, accurately, professionally, and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions.
• Support client Shareholders' Meetings - registration and polling services.
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts.
• Provide high level of client service.
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty.
• Proactively contact and communicate with clients regarding needs, experience, and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients.
• Proactively communicate with interdepartmental executives to facilitate open communication of client needs, cross selling opportunities, effectively develop strategies and solutions to client requests and to establish open participation, accountability, and teamwork.
• Assist in accomplishing the company's goal to build long-term relationships with clients and other external stakeholders.
• Follow and be aware the importance of:

1. meeting current Service Level Agreements (SLAs),
2. minimising operational risk,
3. resolving queries and complaints are efficiently and effectively with the necessary planning, and
4. completing training to facilitate changes to the current environment, new clients, and improvements to the service delivery for existing clients.

• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner.
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities.
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally.
• Assist in following up on outstanding and doubtful debts.

Function - Specific Activity

• Support a larger portfolio of clients. This can be in terms of number of clients, complexity, volume of work, etc.
• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director.

People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements.

Requirements:

• Minimum A level / Diploma / Degree in a relevant field of study.
• 2 to 5 years of experience in a Client Services capacity within the financial services industry.
• This role is required to travel based on business requirements.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer Service Representative to be part of their Customer Service team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer Service Executive:

• Manage inbound calls and emails in a fast-paced environment.
• Process customer orders, handle inquiries, and provide updates on order status.
• Facilitate returns and ensure resolution.
• Collaborate with Account Executives to enhance customer satisfaction.
• Escalate concerns promptly and communicate effectively internally and externally.
• Proactively engage with stakeholders to address customer issues.

Requirements:

• Min Diploma in relevant field
• At least 5 years of order processing experience in manufacturing industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Singapore. The Customer Service Executive will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

1. Actively engage with customers to resolve feedback to ensure a high level of satisfaction

2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.

3. Liaise with internal departments, vendors, and third parties to process order requests from customers.

4. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer’s system and our WMS

5. Generate, maintain, and submit a variety of reports periodically or as and when required

6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.

7. Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.

8. Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved

9. Oversee team performance through daily engagement and distribution of workload

10. Develop customer business relationships and explore new sales initiatives as and when possible

11. Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned

12. Attend to customers’ requests to ensure customer satisfaction

13. Adhere to all company rules and regulations including safety rules

14. Any other duties and responsibilities assigned from time to time

Qualifications

1. Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred

2. Excellent communication and customer service skills

3. Knowledge of warehouse management systems software is an advantage

4. Ability to work in a team environment and independently

5. Attention to detail and ability to multitask

6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus

7. Able to perform overtime when necessary

Others:

1. Alternate Saturday

2. Meal subsidy

3. Medical, dental & insurance benefits

4. 2 way-Transport provided at Jurong East

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)