Total 10,173 customer experience manager job vacancies in Customer Service category in Singapore

Company : MNC in engineering and regional spare parts service center

Working Hour : 8.30am to 5.30pm (Mon - Fri) / Tampines (Beside MRT)

Remunerations : Up to $4,500 + 13 mths Aws + 2 times V.Bonus payout + $200 mthly fixed allowance + yearly increment + permanent staff benefit

Responsibilities:

• Provide supply quality for goods and services towards customer satisfaction.
• To support Manager on monthly report creation and analysis.
• To support Manager on handling daily operations issues.
• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Able to perform sales order management for customers’ orders.
• Able to perform allocation of stocks and arrangement delivery for customers’ orders.
• Conduct regular meeting with customers for close communication.
• Able to perform problem solving skills for customers.
• To create and analyze monthly report on Customer Service related activities.
• Able to promote/recommend new product to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements:

• Degree, Diploma in Business or any relevant discipline
• At least 3 to 5 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Hardworking and highly initiative.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will be an advantage
• Team player and also able to work independently.

JOB ID : L6879W4R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725
http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Job Description/ Responsibilities:

1. To be part of the team responsible for application system development, Interface Development, Database maintenance and support.

2. This role requires proper Software Development Life Cycle knowledge and practice: requirements gathering, analysis, design, development, testing, implementation, and maintenance.

3. In addition1. To be part of the team responsible for application system development, maintenance and support.

Leading the team:

· To be able to provide the IT team members guidance on technical matters, such as development best practices, help resolve issues, and ensure proper coding standards.

· To be able to make recommendation to the IT Management team on solutions to problems raised by the business units.

· To be able to communicate effectively, in verbal and written form, with team members, the business units, and the IT Management.

· To identify and recommend system enhancements and process improvements to the Management.

· To learn support/learns PowerBuilder applications, Non-Power Builder applications such as Java/PHP ones, and lead the team in web development as well.

Application Development:

· To understand and gather new business requirements, and either incorporate them to the current applications, or to develop new ones based on these requirements.

· To design and propose enhancements based on new user requirements.

· To supervise and imparting knowledge to IT team members where needed. To perform quality assurance and testing of newly developed functionalities.

· To ensure that projects and assigned tasks are completed on time and on target.

· To provide timely status updates and progress reports during various phases of the development. To train internal and external users on newly developed function and features.

Integrating Elite IT systems with external parties:

· To propose and developing e-solutions for integration and working with business units to secure customer's acceptance

· To work coherently with other team members and business units to manage the implementation progress and to ensure timely delivery

· To provide detailed programming specifica tions, test plans and program documentation for new projects and new developments.

· To provide timely status updates and progress reports during various phases of the development.

Application Support:

· To provide training to internal users on system usage.

· To provide technical support for all in-house developed applications systems when necessary.

· To understand users' requirements and proposing effective solutions and improvements in support of the various business units

· To be prepared to provide technical support after standard office hours, as well as on tl1e weekend, when necessary.

Database and Application administration:

· To carry out version control of source code

· To ensure up-to-date and proper backup of source code

· To ensure proper documentation of systems, including procedures and user manuals relating to the developed application systems

· To administer the various databases with minimum downtime To ensure proper backup & recovery procedures

· To grant relevant access privileges to application users

· To monitor growth of databases & ensure sufficient disk space is available at all times To ensure the batch jobs run successfully as scheduled

· To ensure housekeeping of history logs & reports

· To ensure the data patches are applied with proper auditing

· To comply with all IT procedures and instructions while carrying out IT related tasks, this role also involves the Database maintenance, enhancement and support of systems that had been developed and deployed.

Job Requirement:

· Minimum 8 years of IT work experience with at least 3 years of Project management experience

. Leadership for implementing IT Projects

· Strong Project Management Skills

· Strong Communication Skills in verbal and written to design process

· Good analytical skills

· Good organization and planning skills

· Capability to handle several projects in same time

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
• Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
• Ensure adherence to clinic procedures and protocols.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Ability to assist doctors with pre and post-treatment procedures.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing exceptional care to our customers and contributing to the success of our clinic.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905

Job functions:

Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction with products and services.

Job descriptions:

1. Handling global customer complaint import/export, as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.
2. Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.
3. Record every interaction with a customer in the system, including the customer’s questions, solutions provided, and follow-up.
4. Follow the service procedures and standards set by the company to ensure service quality. Continuously participate in training to improve personal skills, learn information about new products or services, and ensure that accurate information and high-quality services can be provided.

Qualification requirement:

• At least advanced/higher/graduate diploma, Bachelor’s Degree in any equivalent
• More than 2 years of relevant work experience in customer services will be priority;
• Be proficient in English listening, speaking, reading and writing skills, and ability to speak English fluently. (If Chinese speaker will be added advantage)
• Strong communication, patients and excellent troubleshooting skills abilities
• Have a strong sense of responsibility and work enthusiasm, and be able to bear a certain amount of work pressure.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Job Description

Handle customer appointments booking, incoming call & register customers

Handle check out transactions on the computer system

Provide excellent customer service and treatment recommendation to customers

Relationship building with existing and new customers to maximize sale opportunities

Handle customer problem and feedback

Deliver professional consultation and evaluation of customers’ needs

Follow up consultation with customers with regards to their treatments and products purchased

Job Requirement

Pleasant personality and have great patience

Able to handle counter system

Good in communication

Relevant work experience preferred

Must be able to work on weekends and public holidays

You will be working with a great team serving the esteemed customers in a buzzing cafe at the National Museum. It is a collaboration with National Museum to manage the purpose-built Reunion space for seniors and dementia persons. Cafe Brera is committed to be providing quality foods and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for young individuals or young seniors to work in professional cafe in collaboration with National Museum:

- to serve customers(corporate, walkin, online, events) with pride and care.

- opportunity serve a broad range of customers, museum visitors, seniors etc.

- opportunity for career growth in executive tasks when more experience about the company and products, manage staff scheduling, process improvement, product testing etc.

- basic cooking and baking will be an added advantage.

- You will get to learn how to serve the European pastries, gourmet coffee, POS system and working closely with kitchen team.

- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g food choices, allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online and corporate customers.

- to develop and monitor housekeeping and hygiene standards.

- checking stock and replenishment.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- we hire seniors, young seniors and mental health persons - to be a support for everyone.

- Manage mobile apps, POS and laptop applications.

- Build relationships with customers.

- inspired individuals and serve with a mission heart.

- looking for long term working relationship to grow with company.

- opportunity to move to other departments for valued staff.

- keen learners to grow with company and sharp eyes for the computer apps, software, microsoft office capabilities.

- Locals and Singapore PRs are preferred, else Malaysians only are welcome.

- whatsApp/Call Thrina at 98163637 for a quick chat.

Job Requirement

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records
• Assist on management of office keys, including issue, return and accounting for all keys on a daily basis
• Manage and response to public enquiries and requests according to guidelines and policies.
• Comply and adhere to SOPs, policies, guidelines and processes
• Monitor attendance and prepare report as needed.
• Flexibility to change duty roster should there be a need to.
• Assist on administrative tasks, example manage records, digitise documents and files in support of required activities. This would include organising and updating records and files, scanning and uploading of documents to system.

Working Hours

Monday - Friday, in 2 shifts:

• 6.45 am – 4.15 pm
• 9.30 am – 7.00pm.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Job Description

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints.
• Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries.
• Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents.
• Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate meetings, conferences.
• Provide admin support to the project team.

Job Requirments

• Diploma in related field.
• At least 2 years’ experience as CRO or project Site Admin
• Good command of English in order to liaise with relevant government agencies.
• Proven Office 365 experience – Excel, Word, Power Point and Outlook.
• Willing to work 5.5 days at HDB construction site.

You will be working with a great team serving the esteemed customers in a buzzing bakery or cafe at the National Museum. Cafe is a collaboration with National Museum to manage the purpose-built Reunion space for seniors and dementia persons. Bakery Brera and Cafe Brera is committed in providing quality foods and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for young individuals or young seniors to work in professional cafe in collaboration with National Museum:

- to serve customers(corporate, walkin, online, events) with pride and care.

- opportunity serve a broad range of customers, museum visitors, seniors etc.

- opportunity for career growth in executive tasks when more experience about the company and products, manage staff scheduling, process improvement, product testing etc.

- basic cooking and baking will be an added advantage.

- You will get to learn how to serve the European pastries, gourmet coffee, POS system and working closely with kitchen team.

- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g food choices, allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online and corporate customers.

- to develop and monitor housekeeping and hygiene standards.

- checking stock and replenishment.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- we hire seniors, young seniors and mental health persons - to be a support for everyone.

- Manage mobile apps, POS and laptop applications.

- Build relationships with customers.

- inspired individuals and serve with a mission heart.

- looking for long term working relationship to grow with company.

- opportunity to move to other departments for valued staff.

- keen learners to grow with company and sharp eyes for the computer apps, software, microsoft office capabilities.

- Locals and Singapore PRs are preferred, else Malaysians are welcome too.

- whatsApp/Call Thrina at 98163637 for a quick chat.

• Min 10 years of global marketing/ key account management and building relationships exp with shipping MNCs with global footprint
• Shipping/logistics industry exp is required
• Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manager, Global Customer engagement/ Marketing.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager or Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Head of Global Customer Engagement

Location: Singapore

Role and Responsibilities:

Customers

• Global Account Manager for 2-3 corporate customers in the shipping industry;
• For a senior mgr, you will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers; For a manager, no people management responsibility is required
• For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
• Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
• Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
• Measure, track and analyze key account metrics;
• Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
• All round understanding of the market, the global products offer by customer and competitor; and
• Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated; and
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Minimum Bachelor degree with at least 10 years of global marketing/ key account management exp gained in the shipping/logistics industry. (For a Mgr role, min 5 years of relevant experience is required. For a Senior Mgr- min 10 years of relevant experience is required)
• Experience in key account management /marketing and building relationships with MNCs in the shipping sector with global footprint is essential
• Shipping/ logistics industry exp is required
• Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.
• Analytical and Inquisitive mindset;
• Able to develop relationship independently at different levels of a customer organisation;
• Strong persuasion and negotiation skills;
• Good interpersonal and communication skills;
• Goal-oriented, organized team player;
• Detailed and meticulous and strong problem solving skills;
• Proficient in all Microsoft Office applications; and
• Proficiency in the English language, both verbal and written.
• Added proficiency in Mandarin is a huge plus as the role may liaise with Chinese customers in Chinese.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co has offered such opportunities to candidates.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 7 May 2024

Job Summary:

· Salary: Basic up to $5,000

· Transport allowance: $450

· Handphone allowance: $80

· Eligible for June bonus (1 - 2 months) + December bonus (1 month)

· Flexi dollars: $1,000 / year

· Working hours: Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm

· Working location: Raeburn Park, (Free shuttle bus provided to and from Outram Park MRT)

Job Responsibilities:

- Manage daily operational activities.

- Manage cost recovery.

- Manage customer feedback/complaints and service recovery.

- Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.

- Manager operation and maintenance of GBCR vehicle fleet.

- Manage LTA compliance and reporting.

- Manage new rental and projects.

- Develops and implements preventative maintenance programs.

- Manage repair and maintenance budgets.

- Vendor management and relationship.

- Resolve escalated issues arising from operations and requiring coordination with other departments.

- Fleet planning, utilisation and vehicle movement.

- Manage staff welfare, discipline, work performance and HR matters.

- Take lead of all matters within the department and company.

Requirements:

- At least 2 years of relevant experience.

- Min GCE 'O' Level or Diploma.

- More than 1 year Class 3 driving license (MUST HAVE).

- Proficient in MS Office.

- LTA Compliance and Accident claims knowledge.

- Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude

- Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally).

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

2 Years Contract

Location: Depot Road

• Responsible for design, development and execution of go-to-market (GTM) marketing plans for specific industry verticals (e.g., Public Sector, Financial Services, Manufacturing, Communications, Media and Entertainment) or customer segments (e.g., enterprise, SMB, consumer, U.S. Hispanic and other multicultural markets).
• Key activities include assessment of customer insights and identification of target segments for company products, services or solutions offerings through close partnership with the sales force, relevant partners and customers.
• Identify and assist in the establishment of third-party relationships designed to provide offerings throughout products, services and solutions lifecycle to a specific segment or industry.
• Maintain industry or customer segment relationships and serve as internal customer segment or industry expert.
• Expert: Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees. Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.

Requirements:

• Bachelor's Degree in Marketing or related fields; MBA preferred.
• 7 years of Marketing experience, industry, sales/channel experience.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Responsibilities:

· Provide administrative support

· Handle calls from corporate clients

· Keep accurate and compete records consistent with regulations, policies, and procedures.

· Organise and prioritise own workload to ensure provision of quality services.

Requirements:

· Able to start work on 20 May 2024

· Min. ‘N’/’O’ level education or higher

· Customer-oriented and possess excellent telephone etiquette

· Having basic computer knowledge would be advantageous

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

• Deliver consistent good customer service, handling inquiries, and complaints at all times.
• Maintain a customer-centric approach with internal and external stakeholders across all communication channels.
• Handle phone and email inquiries from current and prospective NTUC Health customers.
• Advise and promote the value of NTUC Health services.
• Address inquiries, referrals, and appointment scheduling from various communication channels.
• Manage service feedback and resolve issues within a stipulated time frame.
• Track and monitor customer inquiries from all channels, including Call Centre Hotline, E-mails, Whatsapp, and Online Messages.
• Meet Key Performance Indicator (KPI) requirements.
• Perform any other duties assigned by the Reporting Officer.

Qualifications:

• Preferably hold a general degree or minimum A' Levels with some customer service experience.
• Strong written and verbal communication skills.
• Resourcefulness in providing timely and accurate information to seniors.
• Patience and meticulousness, with a preference for working with seniors.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a second language would be advantageous.

Benefits

• Hybrid model
• Flexi working hours
• Employee discounts on our ancillary services

Job scope and responsibilities

• Act as liaison between customers and nannies to ensure a smooth deployment
• Follow up with customers on their experience with our nannies
• Managing schedule of different customers and nannies
• Answering customer queries on our products and services
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Administrative tasks related to customer’s job requirements
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Requirements

• Our nannies are mostly mandarin speaking
• Diplomas, general education degree or equivalent
• 2 years of working experience in Customer Service-related roles
• Ability to stay calm when customers are stressed or upset

Job Responsibilities:

• Manage the handling of complete sets of import and export documents.
• Respond to customer inquiries regarding air and sea transportation, providing quotations via telephone or email.
• Oversee day-to-day operations and transactions.
• Communicate effectively with internal and external parties to ensure a clear understanding of different service requirements.
• Familiarity with shipping acknowledgments, including INCOTERMS.
• Strong interpersonal and communication skills.
• Proficiency in MS Office.
• Able to commence work on short notice.
• Willingness to learn and adapt quickly.
• Proactive, positive attitude, and ability to work under pressure.

For Mycareerfuture template

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

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EA (23S1595/R23116355)

Our client is leading player in automotive servicing industry. Due to business needs, they are now recruiting a Customer Care Specialist to be part of their Service Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Care Specialist:

• Facilitate the transition of showroom visitors into workshop sales.
• Oversee the intake process and daily sales of vehicle service products.
• Promptly manage customer vehicle intake for repairs and servicing.
• Maintain comprehensive documentation on service costs and vehicle history.
• Create job orders based on customer requirements.
• Address customer concerns and complaints promptly and efficiently.
• Deliver personalized and attentive service to all customers.
• Track job progress, suggest additional repairs or services, ensure vehicle readiness for pick-up, and conduct follow-ups with customers after service completion.

Requirements:

• At least 2 years of relevant experience in Automotive Industry
• Possess valid Class 3 Driving License

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Work and Interview Location: Changi South (Expo MRT)

Working Hours: Mon to Fri, 8.30am to 6.15pm

Company transport provided from Ang Mo Kio, Bedok, Punggol, Sengkang, Tampines, Yishun, Woodlands (excluded on interview day)

Responsibilities:

• To ensure that customer’s inbound and outbound shipments are coordinated / transacted as per procedures / work instructions.
• To ensure the timely and accurate administration / transaction of inbound and outbound shipments and as per internal / external KPI requirements.
• To work closely with operations team in area of inbound, outbound and inventory related tasks.
• To coordinate with forwarder / transporter in the arrangement of inbound and outbound shipments.
• To ensure that working documents are progressed and archived with proper recording / filing system.
• To perform cycle count administration and general administration support to the operations team.
• To compile and submit routine operations data as per instructed.

Requirements

• No experience may apply
• Familiar with MS Office
• Forklift license is an advantage

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

Salary: up to $2200

Job Duration: Until December 2024

Working Days & Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break

Location: Newton

Job Description:

• Provide quality support for incoming enquiries via calls, email or walk in
• Assist clients with their log in and online portal navigation issues
• Liaise with other departments to troubleshoot and resolve client issues where applicable
• Take ownership of client issues and follow through to resolution
• Perform outreach to clients for clarification or assist them with their requests
• Other ad hoc duties as necessary

Job Requirements: Min Diploma in any field

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Summary

The Customer Service Manager will be responsible to lead the Customer Service Team in the Order to Cash process for Asia-Pacific Region and ensuring the team are operating in accordance to corporate policies, International regulations and compliance.

Responsibilities

• Provide leadership to Customer Service team and to meet corporate and departmental strategic objectives
• Establish goals and monitor performance achievement through performance reviews
• Manage and distribute team workload and provide inputs for succession planning
• Mentor, coach and empower team members and promote teamwork
• Support team to remove barriers, resolve conflicts and drive for accountability
• Communicate, Review and Monitor team members performance to established metrics, policies, procedures and goals to meet department and company strategies
• Ensure a safe, compliant and ethical working environment for the team
• Ensure team members are well-trained according to standard operating procedures, department compliance and work requirements
• Identify learning opportunities and provide training
• Collaborate with other departments and peers to develop regional solutions
• Identify, participate and drive system and process improvements
• Maintain knowledge of and apply company and local safety, labor, and ethics policies
• Communicate requirements to applicable team members and external stakeholders
• Oversee execution of mandatory training for direct reports
• Support all audits
• Responsible to implement the Standard Operating Procedure for the Order to Cash process in APAC
• Awareness and situational involvement in order management issues; To be the point of contact for Order management issues and escalated matters
• Ensure compliance to SOP by establishing guidelines and frameworks for the team
• Support Customer Service and Sales Team on the monthly/quarterly billing timeframe

Requirement

• Relevant Bachelor’s degree or equivalent with 6-10 years of similar experiences
• At least 2-3 years of supervisory experience and track record to manage a team of 5
• Experienced in SAP SD module with Knowledge on Order Management and Consignment Business (Knowledge on Letter of Credit will be added advantange)
• High level of integrity and able to work under stress and deliver within work schedules
• Good Interpersonal skills to build rapport across different functions and support to the team
• Meticulous to details and well organized routines
• Self motivated/driven individual who takes initiatives to engage and solve and close the gaps/issues
• Good command of English and skilled at delivering the message to audience
• Problem identification and solutioning and support for brainstorming and decision making

Our clients, a leading IT solutions provider with a regional presence in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them on this exciting journey as:

Customer Relationship & Sales Associate

Responsibility:

• Work together with the marketing team to understand customers' needs, create value propositions, and enhance the customer experience with the brand

• Build relationships with customers & close deals

• Measure the performance of sales pitch & consultation and assess them

• Collaborate with internal teams to synchronize action plans and ensure effective communication

• Communicate with external stakeholders to enable project completion

• Identify opportunities from customer and develop feasible action proposals to realize their potential

Competencies:

• Minimum 1-2 years of experience in a sales role or interior designer role

• Outgoing, determined & keen to learn

• Team player

• Possess an understanding of value creation

• Practice good time management, organization, and people skill

• Able to establish successful working relationships with a wide range of diverse people, both internal and external to the organization

Please submit your updated and comprehensive CV to: [email protected]for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

JESLYN HENG | CEI No: R23119327 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career.