Total 19,965 customer service manager job vacancies in Customer Service category in Singapore

Jobscope:

• Perform installation & provides basic technical training when neccessary (mainly Medical Device family)
• Perform warranty and corrective repairs / maintenance visits
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices are up to date.
• Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc
• Capable of working with Medical Device network connectivity Service Operational Tasks
• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country

Requirement:

• Diploma/Degree in engineering
• At least 2 years of service engineer experience
• Prefer medical background

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

Job Description:

• Conducts periodic servicing and maintenance of the fire protection systems at the customers’ facilities
• Sprinkler System, Hosereel System, Wet Chemical System, Gas Suppression System, Dry/Wet Risers and Fire Alarm System.
• Responds and manage to customer queries
• Identify and resolve technical issues and malfunctions in a timely manner
• Replacement of manual call point, detectors, fire alarm panel, Emergency and Exit lights.
• Troubleshooting of fire alarm panel and pump panel
• Keep accurate records of maintenance and repair work performed
• Respond to service calls and emergencies promptly
• Any ad hoc duties assigned by superior

Job Requirements:

• Experience / knowledge in Fire protection service and maintenance
• Diploma in Electrical/Mechanical discipline
• Able to converse in simple English

Job Overview:

We are seeking a skilled and customer-focused After Sales Service Technician to join our team. This role involves providing technical support, repairs, and routine servicing for water heaters. The technician will ensure high-quality after-sales services to maintain customer satisfaction, troubleshoot and fix issues, and ensure the efficient operation of water heating systems.

Key Responsibilities:

• Installation & Servicing: Perform maintenance and repair of water heaters, including instant and storage heaters.
• Troubleshooting & Diagnostics: Diagnose faults and perform repairs on faulty water heaters, ensuring safe and efficient operation.
• Customer Interaction: Provide excellent customer service, addressing customer queries and concerns professionally, and keeping them informed throughout the service process.
• Record Keeping: Maintain accurate service records, including service requests, actions taken, and equipment replaced.
• Compliance & Safety: Adhere to all safety protocols, local regulations, and company policies during installations, repairs, and maintenance.
• Customer Education: Educate customers on water heater maintenance and safe operation practices, offering advice on extending the lifespan of their equipment.
• Inventory Management: Maintain a stock of necessary parts and tools, ensuring availability of common replacement components for efficient servicing.

New Concept Opening at Amoy Street!!!

A new Filipino restaurant in Singapore which is a spin-off of popular Philippines-based concept, Manam. Rated and recommended by top food and travel sites such as Eater, Forbes Travel Guide, and Tatler Dining. With its approach of serving Filipino fare in classics and twists, the Manam dining experience is fit for this generation of curious eaters.

We are looking for passionate individual's to join us on this incredible journey!

Job Summary

This role plays a part in providing excellent service and creating amazing dining experiences for all our dining guests.

Duties and Responsibilities

▪ Play a part in providing high standards of service and creating amazing dining experiences for our guests

▪ Prepare the restaurant for service - table settings, top-up of condiments / service stations, and other preparatory tasks.

▪ Greet and welcome customers in a friendly manner.

▪ Be well-versed in the restaurant’s menu.

▪ Assist guests with the menu and provide recommendations.

▪ Serve guests with their food and beverage orders

▪ Be able to anticipate guest’s needs and preferences and render timely service.

▪ Clear and clean tables after guests have finished dining.

▪ Carry out daily general cleaning duties which includes, but are not limited to,

- Sweeping and mopping of floors

- Tidying up of service stations

- Trash disposal

- Washing and cleaning of serve/glass ware

▪ Execute initiatives set to make sure dining space is clean and tidy, exceeding expectations set under the Government and Company’s food safety and hygiene standards.

▪ Be responsive to telephone enquiries and forward to the relevant person if need be.

▪ Participate in promoting a cooperative, and happy working environment

▪ Any other duties as assigned by the Outlet Manager.

Requirements

- With some relevant F&B service experience. Training will be provided.

- Confidence, excellent customer service, and hospitality skills

- Friendly and Courteous

- Good communication and interpersonal skills

- Well verse in English

- Team player with a positive can-do attitude

- Attention to detail and able to adapt to any situations

- Problem analysis and problem-solving

Working Hours

5 Working days per week (Monday and Sunday Off)

Salary Package:

We offer competitive compensation (based on experience and position) and benefits packages for full-time employment.

Range from basic Salary $2000 to Gross Salary of $2600/$2700

Benefits

- Statutory leaves

- Outpatient & dental claim

- Hospitalisation & Surgical Insurance Coverage

- Training Opportunities

- Career Advancement

Location: Tuas Checkpoint

Gross Salary: Up to $3450 (Including Allowances) + Bonus.

Working Hours: 12-hours rotating shift (10am to 10pm, 10pm to 10am) (2 Day, 2 Night, 2 Off). 2 hours break.

Job Responsibilities:

• To assist Supervisor in overseeing the ground operation at respective site with respect to overall staff’s deployment
• Attending to all operational matters and make situation decisions to minimize disruption to the operation.
• Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines.
• Ensuring proper distribution of workload among the team & providing training and guidance to CSO
• Attending to emergencies, urgent calls and implementing contingency plans procedures in accordance with SOPs
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition.
• Submitting daily statement of accounts together with the relevant reports using the format approved
• Any other ad-hoc duties as assigned.

Job Requirements:

• Minimum Diploma Level with supervisory/managerial experience.
• Able to work rotating shifts (Including weekends & PH)
• Uniform will be provided.

Thank you for your application, we regret that only shortlisted candidates will be notified.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.p-serv.com.sg/priv.... You acknowledge that you have read, understood, and agree with the Privacy Policy.”

P-Serv Pte Ltd

EA License No: 90C3494

Ng Hui Jun | EA Personnel: R1103939

Salary: Up to basic $3.8K + $850 transport allowance + $250 meal allowance.

Location: Woodlands, Tampines

Working hours: 9am - 6pm (Mon - Fri)

Responsibilities

• Ensure that the equipment, systems, and services are functioning properly and efficiently
• Performing regular inspections, tests, repairs, and upgrades
• Other ad hoc duties assigned

Requirement

• Minimum Diploma/ Degree in related field
• No experience needed, training provided!
• Travelling to USA, Europe and India 50% of the time for work

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

My Client is from an MNC looking for a Workplace IT service Analyst.

Main responsibilities include:

• Get involved in Incident, Problem and Service Request Management
• Provide workarounds and solutions based on Service Level Goals
• In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
• Propose or recommend IM&T Services modifications to reduce user impact
• Refer more complex problems to problem managers or senior level

Minimum experience required:

1) At least 2 years of IT Experience. ***Prior Experience working in MNC's is a plus

2) Knowledge of Microsoft-based operating systems to perform troubleshooting

3) knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory

4) Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc

Interested applicants, please send your updated resume in MS WORD format to [email protected] for faster response. Do include your availability, last drawn & expected salary. Thank you.

Gabriel Liang l R1983062

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Responsibilities

• Help in programme planning and facilitation
• Help in community outreach activities
• Help in home visitations
• Engage and befriend clients from all walks of life
• Handle administration work and programme logistics

Send your resume to [email protected]

Only shortlisted applicants will be contacted

Only Singaporeans

Front Office Service Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

• Minimum ‘O’ Level education
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Working Location: Alps Avenue

-Company Transport: Ang Mo Kio, Bedok, Punggol, Sengkang, Tampines, Tanah Merah.

Working Hours: 5.25 Days (Monday to Friday, 0830 – 1750 Alt Saturdays: 0830 - 1230

Responsibilities:

• Implement new initiatives/projects as assigned by Management.
• Implement new customer’s processes.
• Ensure work processes stay relevant to current operating arena and customer expectations.
• To be resourceful in managing recovery.
• Ensure Import and Export daily operations runs smoothly, and SOP compliant.
• Manage and co-ordinate the entire shipment process for customers.
• Implement and establish new processes for export / import operations.
• Review export / import operational procedures for continuous improvement, to enhance efficiency.
• Prepare KPI reports for customers & attend to Operation Review meetings when required.
• Plan / schedule space for all origin stations.
• Review skills deficient of each team members and arrange appropriate trainings accordingly.
• To develop good relationship with Customers.
• Escalation path for all Key Accounts Operation related matters.

Requirements:

• Minimum Diploma / Degree in Business, Logistics, Supply Chain, or a related field.
• Minimum of 2 years of working experience key account/customer service in 3PL airfreight
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Job Responsibilities:

1. Oversee the control of after-sales service agreements with service providers.
2. Localize and manage service providers' business policies such as network permission, marketing activity, parts and accessories assessment policies, set and control pricing policies.
3. Implement and assess policies related to after-sales customer complaint handling.
4. Handle complaints and follow up with external platforms.
5. Coordinate customer complaint information.
6. Handle translation and printing of after-sales related materials.

Recruitment Requirements:

1. Minimum bachelor's in automotive related or project management fields.
2. Experience in automotive after-sales, including customer complaints and business-related tasks.
3. Strong execution ability, service awareness, and communication skills.
4. Proficiency in MS Office and other office software.

• Position : Customer Service Specialist (Helpdesk Support/Log Case /Incident Report)
• Location : Mount Faber (Attached to the Vendor)
• Working hours : 5 Working day: Monday to Friday - 9am-6pm
• Salary (commensurate with experience) : Up to $3500 + Annual Leave Transportation Allowance + Medical
• Duration : Contract for 6 Months – Renewable
• Industry : Technology/ IT Network

Main Responsibilities:

• Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates
• to multiple stakeholders.
• Respond promptly to incidents, conducting thorough investigations, and providing timely temporary and/or permanent resolutions.
• Conduct root cause analysis for incidents and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
• Proactively monitor and measure the performance and availability of systems, using appropriate monitoring tools and methodologies. Identify and implement corrective actions to improve system performance and availability based on the findings.
• Monitor and maintain agreed service levels, such as response times for service requests and system availability. Document and regularly update system configurations, and provide comprehensive reports to relevant parties on a regular basis.
• Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of a disruption.
• Provide expert technical advice and guidance on systems to customers and project teams, assisting them in making informed decisions and resolving complex technical
• issues.
• Manage the resources and schedule for system implementation and operation activities, ensuring optimal utilization and adherence to timelines

Requirements:

• NO EXPERIENCE REQUIRED - must be from IT background - Training Provided
• At least 2 years’ experience in Customer Service/ Help desk is preferred
• Higher Nitec Certification IT Field or any related discipline.
• IT support and helpdesk experience will be a plus
• Good Communication Skills who can write in details the incident report to submit to the vendor

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Receptionist

Monday - Friday 8am-6pm

$2400 - $2600 (depending on related experience)

Raffles Place / Marina Bay Financial Centre (Downtown MRT)

Duties and Responsibilities

• Provide a “best in class” service to all clients.
• Always maintain and inspect all conference rooms and pantries in good and clean condition.
• Ensure all amenities in the conference rooms are well stocked and organized at all times.
• Ensure equipment’s, amenities and conference room facilities with defects are raised as work orders to relevant departments.
• Escorts clients and visitors to the meeting rooms.
• Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
• Ensure pantry is well stocked with consistently ensure provisions are refilled accordingly.
• Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
• Washing up and clean pantries before closing procedures or whenever necessary
• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.
• Report to supervisor or manager for any user or client feedback
• Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders.
• Promptly respond to telephone calls in a friendly & professional manner.
• Prepare stock inventory report and servicing report for management’s review.
• Complete all duties during the shift & ensure a concise hand over is conducted.

Workplace Etiquette:

• Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.
• Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Key Performance Measures

• Compliance with service standards and delivery as detailed in the contract.
• Compliance with the Environmental, Health and Safety responsibilities.
• High Customer Satisfaction rating as measured in regular surveys.
• Adherence to and maintain food handling standards and food safety plan.
• Compliance with Best Practice documentation.

Experience and requirements:

• At least 2-3 years’ experience in Hospitality, F&B or Customer Experience discipline.
• Food Hygiene Certification preferred.
• Degree in hospitality or related field is preferred but not required.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities:

• Provide professional and excellent customer support, engaging customers with their corporate needs
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the corporate secretary preferred

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• 
  

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

We are looking for a capable candidate to oversee a New Generation hawker Center’s operations. The candidate is expected to execute excellent F&B establishment dining experience to customers while managing the given resources efficiently. He/she is to execute our company’s policy and will be an important piece during this expansion period.

Join us, if you think you have what it takes!

Expected Job Responsibilities:

• Management of one Hawker Center
• Provide excellent dining satisfaction to all the diners and tenants
• Managing and liaising with stall tenants on policy issues
• Enforcement of company policies
• Lead and motivate a team of floor staff
• Monitoring 3rd parties cleaning contractors
• Conduct daily Inspection and monitor improvement work
• Conduct proper maintenance on establishment’s M&E provision

What it takes:

• Able to converse in Mandarin and English to liaise with Mandarin speaking counterparts
• A strong and firm leader
• A hands on person
• Hard working and a team player
• At least 3 years relevant experience
• 5.5 days work week

We regret that only shortlisted candidates will be notified. Thank you.

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Gym membership
• Parental leave
• Professional development

Supplemental pay types:

• Performance bonus