*URGENT* Call Centre Assistant (West, 5 days, office hour, training provided)#HCL
Responsibilities:
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders (via hotline). Document and record customer details
• Conduct outbound calls to follow up on issues/orders to ensure customer satisfaction
• Resolve customer queries as per standard op...