Total 3 education training job vacancies in Customer Service category in alps avenue south east

Job Description:

The successful candidate will be part of AST's Customer Services Division. This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training. Ensure that all customer concerns and requests are attended with high level of professionalism and on timely manner. He/ She need to keep a high level of harmonious relationship with the customer.

Responsibilities

1. Attend to walk-in customers and perform frontline services to any customers / visitors entering the premises. These include:

• Greet visitors and determine the nature of their visit, alert appropriate party of visitor's arrival, direct visitors to proper waiting area.
• Respond to general enquiries and feedback.
• Establish and maintain customer rapport.
• Make outbound calls to customers and/or responding to customer emails.

2. Provide support on training related enquiries includes:

• Work with all stakeholders to ensure proper alignment of the Simulator Flight Scheduling and Maintenance Planning activities.
• Perform Simulator Flight Scheduling and Maintenance Planning activities as an alternate to PIC
• Effectively facilitate pilots’ requests by liaising promptly with other departments.
• Perform data input and analysis.
• Plan and track monthly programs for completion.

3. Assist with tenant-related enquiries including but not limited to booking of meeting/ conference rooms/ guest rooms.

4. Assist with the planning, co-ordination and execution of internal and company events.

5. Setting & tidying up of the guest rooms for accommodation.

6. Monitor Pantry and Stationery supplies and coordinate purchases when needed. Replenish F&B supplies in Pilot Lounge, Boardroom and guest rooms.

7. Other potential engagements in other work areas within the Company.

Requirements

• Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
• Prior working experience in aviation industry/ hospitality / customer service experience is highly advantageous.
• High-quality written and verbal communication skills.
• Competent in administrative procedures.
• Team player and able to work in a fast-paced environment with minimal supervision.
• Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
• Proficient computer skills.
• Only Singaporeans/ SPR may apply.
• Flight attendants and entry level applicants are welcome to apply.

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

You will provide case counselling/management support to students. You will be part of the professional team to coordinate and monitor the help provided to these students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these students

[What we are looking for]

You are expected to provide case counselling/management support for students-and their families and implement mental wellness intervention programme, which include the following:
- Case counselling/management support for students

- Referring students to relevant stakeholders within and outside ITE to render necessary support.
- Implement programmes for students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.