Total 432 finance analyst job vacancies in Customer Service category in Singapore

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Summary:

The L2 Support Analyst is responsible for providing production support for Cash Management and filtering/AML systems across the APAC region. The role requires independent troubleshooting, managing production issues, and coordinating with internal teams to ensure timely resolution.

The successful candidate will contribute to system monitoring, change management, and disaster recovery activities while working with teams across Singapore and India for 24/6 coverage.

Responsibilities:

• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and manage follow-up actions to completion.
• Coordinate with internal teams and stakeholders to address production incidents.
• Manage user requests and incidents, providing timely resolutions.
• Support system monitoring and ensure adherence to disaster recovery procedures.
• Contribute to change management and problem management processes.
• Document operational procedures and contribute to team knowledge sharing.
• Continuously improve existing support processes for efficiency.

Requirements:

• Strong understanding of Java/J2EE, TIBCO, and COBOL platforms.
• Familiarity with UNIX/Linux/Windows environments and database performance tuning.
• Experience in payments local clearing applications and AML systems in the APAC region.
• Knowledge of ITSM tools (e.g., ServiceNow).
• Proven troubleshooting and debugging skills.

Qualifications:

• University Degree in Computer Science, Information Technology, or related fields.
• 3+ years of experience in L2 production support roles.
• ITIL certification is a plus.
• Strong communication and problem-solving skills.
• Experience with payments and AML systems in the financial services industry.

Job Description & Requirements

• To analyze, develop, enhance, debug, support, maintain and test Informatica application.
• Responsible for installing, configuring, testing and maintaining Informatica PowerCenter software
• Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping
• Responsible for building of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)
• Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)
• Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity
• Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures
• Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities
• Must have impeccable written and oral communication skills down to the mapping documentation level
• Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners
• Escalate critical technical issues and potential problems as needed to the Project Manager to address any related issues in advance of deadlines

Job Requirements:

• Should be independent, quick learner and team player
• Able to work independently with minimum guidance
• Have good communication skills (to work with various levels)
• Minimum 4 years or above with the relevant experience
• Proficiency in Informatica PowerCenter 10.x or higher preferably in a Unix (Linux/AIX) environment with AS400/Oracle sources and targets.
• Must have experience in Oracle 19c or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (Linux/AIX)
• Experience Job scheduling tools like Control-M
• Good to have experience in Change Control Management tools & Visio
• Have experience on all stages of Software Development Life Cycle (SDLC)
• Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production
• Able to organize and prioritize assignments in a fast-paced and deadline-oriented environment

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

The core responsibility of this role is to resolve technical issues and fulfil service requests as efficiently as possible or escalating, if necessary, while maintaining a high level of customer satisfaction. This role is a point of escalation for both our Level 1 Support Team and Joiners, Movers, Leavers Team, who you will work closely with to ensure we are consistently shifting knowledge and processes. Incidents and requests will be raised via a variety of channels and should be logged appropriately. In Head Office locations, in-person support is required, including in assisting with hardware support. This role is part of a collaborative and supportive team both in the region, and on a global level. On a rotational basis, 24/7 support is scheduled to ensure a consistent level of support for our users. The Service Desk Analyst will have effective communication and customer service skills and the ability to network and maintain relationships with other support teams.

Key Duties And Responsibilities

• Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of end-user issues.
• Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS
• Provide in person support in Head Office locations, performing hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Assist with the maintenance and administration of IT systems, including user account management and software installations.
• Facilitate hardware requests and ensure procedures are executed to keep asset management tools up to date
• Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met.
• Escalate incidents and requests to the next level of support with comprehensive work notes and troubleshooting steps performed
• Identify trends and contribute to finding solutions for problems or challenging issues
• Assist in managing major incidents with a focus on end user communications
• Receive and document knowledge/solutions from level 3
• Author, edit and review knowledge base articles following the KCS methodology for ETS team members and end users
• Promote knowledge sharing, including training for level 1 employees and cross-training peers.
• Identify opportunities to shift processes to the Level 1 team or to automate
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Drive best practices and encourage end users to utilize the tools and processes we have in place
• Provide suggestions for continual improvement.
• Participate in on-call rotation and after-hours support as needed

Requirements

• Minimum 2 years experience working in an onsite or desktop support role or similiar preferred
• Highly effective skills in communication and customer service with the ability to network and maintain relationships with other support teams
• Has sufficient communication skills for effective dialogue with customers, suppliers and partners. Ability to present ideas in business-friendly and user-friendly language.
• Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Demonstrates a rational and organised approach to work.
• Is fully aware of and complies with essential organisational security practices expected of the individual.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Experience administrating Active Directory, M365 (Azure AD, Onedrive, Sharepoint, Exchange Online, Teams, Intune, Autopilot, etc), video/web conferencing tools, desktop virtualization, software distributions, SSO, and other digital workplace tools), Genesys/Cisco Webex telephony.
• Experience managing IT hardware such as desktops, laptops, mobile devices, network devices, Multifunction printers
• Technical hands-on experience
• Experience in Powershell / Bash is preferred
• Knowledge of ITSM tools: ServiceNow, Freshdesk, etc

The Department and Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

The Static and Market Data team works across the full value chain to feed FO, BO and Risk department with Static Market Data to sustain business activities.

The candidate will join the Singapore Capital Market Run the bank team in charge of running applications managing Static and Market data used by all bank application. The team works closely with other teams supporting Front-Office applications (Murex, Apex, Orchestrade…), Back Office and Market Risk applications.

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

Candidates should have 8+ years experience in applicarion support activity.

• ITIL certification.
• Good understanding of Capital Markets Domain and market activities.
• Relevant experience on Asset Control software
• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.
• Relevant experience with working with external source like Bloomberg, reuters
• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.
• Proven experience in technical proficiency with strong skills in SQL,
• High level of proficiency in unix/linux scripting.
• Should be able to do

- SLA & KPI management, client communication & interaction

- Predictive analysis, consulting, escalation management

- Risk analysis and project execution

• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307

Customer Relationship Associates / Loan Officer | Up to $2.8k | Training Provided | City Hall

5.5 Days; 11am-8pm/11am-4pm

$2500-$2800 (will increase further after certified training)

Location: North Bridge Road [ City Hall ]

Job Scope:

• Handle enquiries and requests
• Filing/documents management
• Able to communicate well with borrowers
• Understanding loans
• Solving customers enquiries and financial problems

Job Requirements:

• Training provided
• Minimum O levels is required

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

As digital transformations reshape how we live, work, and interact, we are committed to staying at the forefront of this evolution.

Our Digital Channel Support team is vital in driving innovation by collaborating with key stakeholders to resolve customer issues, ensuring seamless digital experiences.

We are looking for a customer-focused, self-driven individual to enhance satisfaction by effectively addressing issues reported on our digital platforms.

Key Responsibilities:

• Manage daily digital customer issues to ensure customer satisfaction and a smooth experience across digital channels.
• Perform troubleshooting, log incident tickets, support investigations, and work with the tech team to ensure timely issue resolution.
• Support activities such as providing prompt customer communications and conducting user training.
• Offer post-implementation support, ensuring that all issues are escalated and resolved promptly.
• Coordinate with relevant teams to ensure timely customer resolutions and service recovery.

Job Duties & Responsibilities:

• Provide support for investigations, tracking, and monitoring customer issues escalated from frontline teams.
• Ensure timely resolution of reported issues, escalating critical matters to stakeholders as needed.
• Collaborate closely with front-office and technology teams to provide detailed customer issue information, facilitating swift investigations, impact assessments, resolutions, and root cause analysis (RCA).
• Initiate regular meetings with technology and product partners to review and follow up on all open production tickets related to digital channel services.
• Work with cross-functional technology and product teams to expedite the resolution of complex issues.
• Partner with journey owners to address and resolve gaps in the customer journey.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Welcome to JP Morgan. Are you looking for an opportunity to start your career within the trade support space for complex derivatives products? You have found the right team.

As a Trading Services Analyst within Non-Linear Rates Derivatives Trade Support team, you'll be responsible for understanding trading structures to accurately capture all transactions, complete reconciliation checks, and ensure controls are performed.

Job responsibilities

• Timely and accurate capture of all transactions in the Risk Management Systems

• Complete intraday / end of day processes including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately

• Work closely with Operations functions and infrastructure groups to support a ‘one team approach’

• Ensure all controls are diligently performed, completed, and signed off on a timely basis

• Provide clear and concise communication with all support teams to ensure the timely and efficient resolution of queries

• Participate and contribute to the various strategic initiatives; keep improving and evolving processes and business architecture

• Build an in-depth understanding of all trading structures from both a financial and operational perspective

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Economics or other related disciplines

• Minimum 1 year of work experience within Operations in the financial services industry

• Understand all relevant derivatives and hedging products (Interest Rate Swaps, Basis Swaps, Cross Currency swaps, Forward Rate Agreement (FRA), Foreign Exchange (FX), Zero Coupon and Overnight Index Swaps (OIS), Bond and Futures)

• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral, etc.) and recognize the impact of the actions of the Trade support team on these areas

• Clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate

• Attention to details and sense of ownership

• Great team player able to work in a pressurized and changing environment

• Possess strong analytical and numerical skills

• Strong problem solving, control, and project management skills

• Strong technical skills, especially in Excel and VBA

Preferred qualifications, capabilities, and skills

• Knowledge of the front to back Operations process (including the key elements such as confirmations, settlements, and regulatory reporting) and facilitate issue resolution across teams

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c3525450529ee0503ef233ec684317be

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Note : Mandatory skills for this role are candidates must have experiences in Unix, Window and SQL, they will be trained for the rest of the skills . At least 1 year and above working as support role, it is ok if they switch from Developer to Support , but the recent experiences must be in support role. Also the tenure/duration for candidates’ past/current employment should not be too short for each employment.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Note : Mandatory skills for this role are candidates must have experiences in Unix, Window and SQL, they will be trained for the rest of the skills . At least 1 year and above working as support role, it is ok if they switch from Developer to Support , but the recent experiences must be in support role. Also the tenure/duration for candidates’ past/current employment should not be too short for each employment.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Job Title: XOC Analyst

Summary:

As an XOC (Cross Operations Center) Analyst, you’ll be the first line of defense, responsible for quick detection and incident response across various monitoring systems. You’ll handle alerts, conduct thorough investigations, and provide critical insights to support the resolution of incidents across data center sites.

Key Responsibilities:

1. Incident & Problem Management:

• Respond to and investigate alerts using monitoring tools.

• Act as the incident commander during critical situations.

• Maintain detailed records of incident handling.

2. Alarm Operations:

• Monitor systems for network, server health, and facility security.

• Assess and escalate incidents based on their criticality.

• Document procedures and actions taken to resolve incidents.

3. Threat Intelligence & Critical Event Management:

• Monitor tools for real-time incidents impacting assets.

• Coordinate emergency responses and provide timely notifications.

• Collaborate with security and operational teams for incident containment.

4. Physical Security & Safety:

• Monitor CCTV and Access Control Systems.

• Respond to incidents related to safety alarms and access control anomalies.

5. Badge Management:

• Handle badge enrollments and access card programming.

• Conduct audits and manage access logs.

6. Continuous Service Improvement:

• Identify and implement improvements in service delivery processes.

• Promote a culture of continuous improvement within the team.

Qualifications:

• Basic Requirements:

• 2+ years of experience in a command center or 24x7 operations environment.

• Strong skills in incident triage, communication, and problem-solving.

• Knowledge of IP Networks, DC environments, and server health.

• Ability to work on-site with a flexible schedule, including nights and weekends.

• Preferred Qualifications:

• Diploma/Degree in Information Technology.

• Experience with Ticketing, Grafana, Servers, and Data Center Systems.

• Certifications like CompTIA Server+, DCCA are a plus.

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks

As a successful candidate, you’d ideally have the following skills and exposure:

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self-reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303