Service Supervisor - Vegetarian Restaurant - 5 day work week, 50 hours
10 months ago
Location: City Square Mall
Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)
Working hours : 5 days // 10.30 – 21.30 hr..
Location: City Square Mall
Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)
Working hours : 5 days // 10.30 – 21.30 hrs (1 hr break)
2 meals provided
Salary : $2600 - $3500 and onwards depends on experience
Responsibilities:
- Staff recruitment, training and supervising • Applies to both full-time and part-time staff • Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion • Plan and oversee staff duty roster • Handle staffing issues and issues between staff members • Manage staff behaviour, etiquette and grooming at the workplace
- Managing budgets • Provide monthly expenditure estimates and making sure budgets are well kept to
- Compliance matters • Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business • Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales • Upselling of products • Secure and run events for the outlets, and provide the highest of service standards to clients
- Managing stock • Order supplies according to given budget • Manage stock levels and ensure inventory is always kept up to date • Maintain good relationships with all suppliers
- Handling customers • Entertain both enquiries and complaints on a quick turnaround time • Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery • Ensure high standard of service quality is adhered to
- Basic finance/admin/HR tasks
- Keep all statistical and financial records of the business in order
- Set up SOPs and ensure all staff adhere
- Oversee paperwork and ensure accuracy during submissions of items
- Roaster planning and Manpower planning
- Managing Sales • Ensure that outlet archive minimum monthly sales targets • Assess and improve profitability of the business • Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s)
- Management role • Work hand in hand with Management to achieve maximum profitability and positive brand image for the business • Weekly operations report and update on challenges and relevant solutions
- Adhoc tasks as assigned by management
Official account of Jobstore.
