Total 509 financial analyst job vacancies in Customer Service category in Singapore

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

About the Company

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer market operators in over the counter, cleared, and listed financial and commodity-related products. Represented in over 30 countries, Compagnie Financière Tradition is listed on the Swiss stock exchange and has significantly expanded in the last decade.

About the role

We are looking for a highly motivated individual to join the commodities business in Singapore as part of Asia's market leading interdealer broker. Reporting to the Middle Office Manager, the successful candidate will be working as part of the Middle Office team, supporting daily trading activities.

This role will ensure that Deals/Trades executed by front office staff on voice or hybrid systems are captured quickly, accurately, reported to counterparties within expected timeframes and anomalies are investigated and escalated.

The successful candidate will:

• Provide trade support / operational support to broking desks
• Execute trade bookings and validation in an accurate and timely manner
• Manage post-trade amendments, cancellations and reconciliations
• Addressing and monitoring trade-related issues with Banks, Front Office Brokers and IT
• Collaborate with Compliance and Technology teams to set up client and instrument files
• Ensure smooth post-trade operations
• Generate daily, weekly and monthly reports

Job Requirement

• ITE or Diploma or Degree education in any field
• Experience in Trade Support, Middle Office or Back Office functions
• Knowledge/experience in commodity products is an advantage
• Detail oriented, with the ability to appropriately prioritize tasks and issues in a time pressured environment.
• Strong interpersonal and communication skills
• Should business need arise to work on Public Holidays, off-in-lieu will be compensated

Entry level/Graduate/Candidate without relevant experience but with keen interest in Financial Services Industry are welcome to apply

Interested candidates, please email your resume to [email protected] or click apply here.

Job Responsibilities:

• Provide technical support and maintenance of IT infrastructure
• Monitor system performance, troubleshoot, and resolve IT issues
• Implement system upgrades and enhancements

Job Requirements:

• Diploma/Degree In Information Technology/Computer Engineering or equivalent
• Min 6 years of experience in IT support and infrastructure maintenance
• Good communication, project management, strong analytical, problem-solving skills

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Responsibilities:

· Monthly Financial Reporting: Prepare and review monthly accounts, ensuring all supporting schedules are accurately maintained and documented.

· Data Reconciliation: Reconcile internal financial data with third-party statements to ensure consistency and accuracy.

· Financial Schedules Maintenance: Maintain and update various financial schedules to support overall financial health and reporting.

· Regulatory Compliance: Prepare and submit quarterly GST filings and ensure all monthly MAS reporting forms are completed in accordance with regulatory standards.

· Document Management: Organize and file financial documents systematically, ensuring easy retrieval and compliance with audit requirements.

· Ad Hoc Duties: Assist with additional tasks and projects as required to support the finance team.

Requirements:

· Minimum of 3 to 5 years of relevant professional experience, including full set accounting.

· Bachelor’s degree in accounting.

· Excellent knowledge of accounting rules and procedures, including International Financial Reporting Standards (IFRS).

· Advanced proficiency in Microsoft Excel.

· Additional certification (CPA or CMA) is a plus.

· Meticulous, attention to detail.

· Experience in financial audit preferable.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description:

• Able to speak Portuguese in order to support and communicate with Native Portuguese customers and clients.
• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Document cases to show action taken.

Requirements:

• Open experience as long as keen to support and liaise with customers or clients

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our Client

• Well established financial institution

Highlights

• Competitive salary (basic pay, allowance and commission) and attractive benefits
• 1 to 1 mentorship and on job training provided.
• Opportunity for career progression to managerial role

Responsibilities

• Provide excellent financial advice based on clients’ individual needs and recommend on products accordingly.
• Establish good relationships with clients.
• Attend in marketing event and roadshow for customer acquisition.
• Provide efficient and good after sales services.

Job Requirements

• Degree/ local diploma holder with aggressiveness and helping people in achieving financial goal.
• Good interpersonal and customer service skills

Interested Applicants, please click on Apply NOW or email your latest cv to joey.chan(at)paradigmrecruitment.com.sg.

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No: R22110985

EA License No: 21C0434

To assist in the operational aspects of the vehicle leasing/ rental services and fleet management to ensure best possible value added services to customers and provide proper evaluation and feedback on vehicle maintenance items to assist in company’s cost control.

• On 24/7 standby (weekly rotation) to attend leased vehicle’s breakdown/ accident. Advise customers on accident processes, e-file accident reporting etc.
• Constantly update operational issue to Team Leader.
• Regularly inspect fleet vehicles to ensure vehicles cleanliness & road worthy
• Daily liaise with workshop’s advisor on all mechanical & accident repair status including documents on repairs quotations & raising of PO (Purchase Order) etc.
• Liaise with respective dealers & sales team on taking delivery of a new vehicle. Understand new vehicle functions, warranty period, service schedule, etc.
• Any other ad-hoc duties assigned by immediate supervisor.

Qualifications

• Preferably having some relevant work experience in automotive / vehicle leasing industry
• Preferably having some front-line experience of handling customers.
• Preferably with good & clean driving history
• Able or experience in handling high-end vehicles
• Highly motivated independent worker with minimum guidance required.
• Ability to work in an international and intercultural context
• Able to multi-task
• Able to perform OT on weekends and public holidays

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• One-Year Contract (Renewable)
• Salary: $3.5K - $4.2K
• Must have banking/financial Insitution experience

RESPONSIBILITIES:

Facility Management & Compliance:

• Manage daily operations, including service requests and liaising with vendors for facility maintenance (e.g., servicing, repairs).
• Handle contractor communications for contract renewals and issue resolution.
• Oversee security access management, including door access control and surveillance reviews.
• Conduct monthly security reports and annual safety checks (e.g., extinguishers).

Office Administration:

• Manage fixed assets inventory and meeting room bookings.
• Control office keys and maintain contract storage.
• Arrange and renew corporate car rentals and insurance policies.
• Support staff equipment needs and manage offsite document storage.
• Assist with orders for company events and festive occasions.

Reception Roles:

• Handle incoming/outgoing mail and courier services.
• Welcome visitors and maintain reception areas.
• Oversee staff onboarding and offboarding activities.
• Manage stationery and pantry supplies.

Staff Welfare:

• Support company events and welfare activities (e.g., team building, celebrations).

Other Tasks:

• Perform additional duties as assigned by the Head of Department.

REQUIREMENTS:

• Strong organizational skills to manage tasks effectively.
• Proficient in spoken Mandarin to facilitate communication with Mandarin-speaking stakeholders.
• Effective communication skills, both written and verbal, along with strong interpersonal abilities.
• Collaborative team member who contributes positively to group dynamics.

EA License Number: 23C1935 | EA Personnel Number: R1551292

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Equity Trade Support Analyst to join their team

The Job

APAC Equities Trade Control is responsible for managing the trade capture, reconciliations, lifecycle management, corporate actions and client servicing for Equity Swaps, Equity Executions and Equity Derivative businesses. The products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

Responsibilities:

· Provide consistently stellar operational support for derivative/swaps/cash products.

· Support the Sales and Trading Desks by investigating, resolving issues and enquiries.

· Utilize critical thinking/problem solving skills to provide timely resolutions to client issues and breaks.

· Work closely with wide range of stakeholders both within operations and outside of operations such as compliance, credit, sales, trading, legal, risk, technology.

· Exhibit proactivity to improve process and enhance controls to mitigate operational risk to the firm

· Strong individual contributor but must be an active team player to achieve collective goals.

· Manage ad-hoc projects and liaise with both internal/external counterparts in different regions.

The Talent

· Degree in Business Management/Finance or any other relevant fields

· Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions

· Risk & Control focused; Understands Risk and potential P&L impacts of processes.

· Proficiency in MS Product Suite i.e. Excel, Word etc. is essential

· Bloomberg, Reuters and corporate action processing knowledge preferable

· VBA & SQL programming skills preferable

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Equity Trade Support Analyst

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

Responsibilities:

• Handle phone calls and attend to visitors
• Ensure the guests are well-served
• Ensure overall office cleanliness
• Arrange outgoing mails / courier services and handle incoming mails
• Handle travel arrangement and arrange meetings/conferences
• Prepare expenses claims & invoices
• Manage stationery/pantry supplies when required
• Maintain & update records of office fixed assets etc

Requirements:

• Minimum 2-4 years of receptionist & admin experience in corporate environment
• Good interpersonal and communication skills
• Pleasant personality & pro-active
• Good team player & able to interact well with all levels of staff

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Sarah Kuan | Registration No: R1105359

• Ensure that profitability and positions are well understood and represented accurately in the trading systems
  • Runs daily reports and ensure correct Mark to Market
  • Initiates portfolios and retires inactive and closed portfolios in conjunction with Middle Office and compliance
  • Prepares weekly/monthly input into earnings forecasts, variance explanations, and reconciles discrepancies with Middle Office
  • Understands the basics of Supply function and is able to answer calls and respond to pricing, earnings
  • Any other ad hoc duties assigned

The Requirements:

• A Bachelor´s degree or diploma, preferably accounting background.
• Excellent IT skills, with the ability to extract raw data and utilize within spreadsheets and databases.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

Job Description:

• Handling IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses. Issuing and collecting of IT assets to employees, including laptops, desktops, and other devices. Performed without direct supervision, and without errors. All assets tracked and records maintained when assets are acquired re-allocated or disposed.
• Assisting with managing of solution products and product partners, including researching, evaluating, and recommending new products and services. Learn the technical aspects of designated solutions under the Innolex supported range of products.
• Assisting to manage software development projects, including communicating with clients, testing, debugging, and documenting software applications. Under the supervision of the Innolex responsible project manager provide project support as required. Ensure adequate project record keeping is maintained for purchasing. Ensure client questions and issues are handled in a timely manner.
• Assisting with product demonstrations and product-related support requests. Provide timely and well executed demonstrations of Innolex products. Address technical queries that arise from clients seeking to understand each solution.
• Assisting with process and workflow automation related projects. Utilise available automation tools to achieve efficiencies in work processes.
• Assisting with other business pillars work as needed. Platform support requirements may arise with Novusdemia

Requirements:

• A diploma or degree in IT, computer science, or related field.
• Basic knowledge of IT hardware, software, and network systems.
• Proficient in Microsoft Office.
• Proficient in scripting languages and data analytics.
• Knowledge in Microsoft Power Platform is a plus.
• Good communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and problem-solving skills.
• Willingness to learn and adapt to new technologies and challenges.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Summary

Retail Store - L2 Production Support Project.

• Strong understanding and Hands-on Experience in Java, SQL, AWS/Cloud, Knowledge on Inventory Management and Order Fulfilment.
• Have good knowledge on Retail store support process.
• Should involve in Incident & Service Request Management, Problem & Change Management, Root Cause Analysis.
• Service now & ITIL process Knowledge is required.
• Should participate actively in team meetings discussions and be proactive in communication.
• Excellent written and verbal communication skills are must

Key Responsibilities

• Technical POC for respective Geo.
• Strong understanding of Retail production support activities - Incident Management, Service Request, Problem Management is mandatory
• Experience in Customer Facing role is mandatory.
• Should be able to lead 6+ member team from remote location and co-ordinate the work between customers and offshore resources. Prioritize issues raised and resolve it accordingly. Coordinate escalation and resolution of major service issues
• Should have experience working on offshore/onsite model and should communicate efficiently across the team
• Good communication skills.
• Collaborate with management to improve and customize reports related to production support.
• Discuss all production support aspects with application development management.

Position Overview

T&M Operations -TMO operates as a Regional Processing Center (Hub & Spoke) supporting T&M businesses in the region. The hub and spoke model allow T&M business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As T&M business expands product offerings in the region coupled with the dynamic regulatory environment, T&M Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Trade Reporting support role, exposure to engage with the Legal & Compliance, T&M Business and Technology, Co-create and co-partner in our continual pursuit towards compliant and accurate Regulatory Reporting obligation to major Jurisdictions e.g MAS, ASIC, MiFID, EMIR, CFTC etc

Essential Job Functions

1. Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products to fulfil regulatory reporting obligation

2. Ensure Data accuracy and timely reporting

3. Ensure Risk Control, risk architecture and completeness are adhered to

4. Be Data driven, build and measure TMO Performance Service, Quality and Data Analysis via DDOM (Data Driven Operating Model) Dashboards

5. Review legacy processes and exception handling to eliminate toil in processes and cultivate FO & L&C changing behavior

Trade Repository (TR) Reporting

1. Validate on the daily TR reports being House and or Client Delegation.

2. Investigate on any discrepancies and investigation on root cause

3. Monitor the report acknowledgement and investigate for any rejected trades.

4. Review the successfully submitted report in DTCC-GTR and EOD completeness

5. Engage on the build of TR Reporting (new, revise, update)

6. Keep abreast of regulatory updates

7. Support NPA (New Product Agreement) & Lite (inclusive of PIR), review all NPAs related to TR, raise any deviations for execution, monitor till launch & signoffs

8. Support on Delegate Reporting of CFTC end to end from issuing of SLA to tagging of system and reporting obligation

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office (VBA)

-Python proficiency is a plus.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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Position

In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (RFI) Department of the company.

The person we are looking for would provide Level 1 and Level 2 support on applications within our scope. At the same time, he/she should be able to manage good relationship with any stakeholder with good verbal and writing communication skills.

Main responsibilities

Within the team, the successful candidate has to:

• Understand the key concepts and methods of support functions within the company. Understand the scope of support within the department.
• Control and maintain healthy environment for the applications within scope.
• Provide Level 1 and Level 2 support with good quality of service and response.
• Be in the forefront of communications and having good relationship with customers and any stakeholder involved.
• Perform duties following a shift organization (Singapore time, Europe time)

Qualifications and Profile

Mandatory Skills:

• Having 6+ years of expertise in application support,
• Having good understanding and exposure to SQL language,
• Having proven experience on issues and root causes analysis
• Having good ability to express and explain with both technical and non-technical terms verbally and in writing,
• Experience in scripting languages (Windows or Unix) and command lines (Linux)
• Experience supporting applications using Kafka and API
• Having good experience in managing incidents, requests and problems resolution,
• Ability to support multiple applications in parallel,
• Experience using Jira, Metis and Confluence tools,
• Experience monitoring CTRL-M jobs,
• Assess priorities and act accordingly
• Understand concepts of IT Production environment and deployment process,
• Understand concepts of ITIL.

Nice to have:

• Experience in application development life-cycle,
• Experience in working with application monitoring and automation,
• Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
• Exposure to Financial domain applications.

Other Professional Skills and Mindset

• Bachelor degree in IT or equivalent,
• Very good analytical abilities with strong detail orientation; problem solving abilities,
• Ability and willingness to learn and adopt new technologies,
• Be very responsive,
• Proficient written and oral communication, including technical writing,
• Keen to land a helping hand to others, to train junior colleagues,
• Great organization skills,
• Team player mindset,
• Honest, understanding and respect of cultural diversity.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Job Description:

We are seeking a proactive and technically skilled Application Support Analyst to join our IT team. In this role, you will be responsible for providing technical support, managing infrastructure, and optimizing systems through automation and scripting. You'll work with cloud technologies, databases, and monitoring tools to ensure the smooth operation of applications and services.

Key Responsibilities:

· Provide day-to-day application support, troubleshoot issues, and ensure system stability.

· Develop and implement automation scripts (e.g., Python, Shell Scripting) to improve operational efficiency.

· Manage and query databases using SQL for data analysis and troubleshooting.

· Work with cloud platforms such as AWS, Azure, or GCP for deployment and management of cloud resources.

· Monitor system performance using tools like Prometheus, Grafana, ELK Stack, or DataDog to ensure application health.

· Support IT infrastructure and workflow automation to streamline operations.

· Collaborate with stakeholders to understand requirements and provide timely resolutions.

· Stay updated on new technologies and best practices to enhance system performance.

Mandatory Skills:

· Degree in Computer Science, Information Technology, or related fields.

· Proficiency in scripting and automation using Python, Shell Scripting, etc.

· Strong knowledge of SQL for database management and querying.

· Experience with Cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).

· Familiarity with monitoring and logging tools like Prometheus/Grafana, ELK Stack, or DataDog.

· Experience with IT infrastructure and workflow automation.

· Excellent troubleshooting and communication skills.

· Eagerness to learn and adopt new technologies.

Good to Have:

· Experience with Terraform for Infrastructure as Code (IaC) and cloud resource management.

· Basic understanding of containerization/Kubernetes and Cloud services.

Position

In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (RFI) Department of the company.

The person we are looking for would provide Level 1 and Level 2 support on applications within our scope. At the same time, he/she should be able to manage good relationship with any stakeholder with good verbal and writing communication skills.

Main responsibilities

Within the team, the successful candidate has to:

• Understand the key concepts and methods of support functions within the company. Understand the scope of support within the department.
• Control and maintain healthy environment for the applications within scope.
• Provide Level 1 and Level 2 support with good quality of service and response.
• Be in the forefront of communications and having good relationship with customers and any stakeholder involved.
• Perform duties following a shift organization (Singapore time, Europe time)

Qualifications and Profile

Mandatory Skills:

• Having 6+ years of expertise in application support,
• Having good understanding and exposure to SQL language,
• Having proven experience on issues and root causes analysis
• Having good ability to express and explain with both technical and non-technical terms verbally and in writing,
• Experience in scripting languages (Windows or Unix) and command lines (Linux)
• Experience supporting applications using Kafka and API
• Having good experience in managing incidents, requests and problems resolution,
• Ability to support multiple applications in parallel,
• Experience using Jira, Metis and Confluence tools,
• Experience monitoring CTRL-M jobs,
• Assess priorities and act accordingly
• Understand concepts of IT Production environment and deployment process,
• Understand concepts of ITIL.

Nice to have:

• Experience in application development life-cycle,
• Experience in working with application monitoring and automation,
• Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
• Exposure to Financial domain applications.

Other Professional Skills and Mindset

• Bachelor degree in IT or equivalent,
• Very good analytical abilities with strong detail orientation; problem solving abilities,
• Ability and willingness to learn and adopt new technologies,
• Be very responsive,
• Proficient written and oral communication, including technical writing,
• Keen to land a helping hand to others, to train junior colleagues,
• Great organization skills,
• Team player mindset,
• Honest, understanding and respect of cultural diversity.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Be a part of a high-performing and professional team
• Good working culture

About Our Client

Our esteemed client is having a global presence, premium brand in the wealth management domain, with a focus on servicing and advising elite private clients.

Job Description

• Execution and monitoring of requests for manual interaction in the different systems using OPC (z/OS) and AWA-Automic scheduling tools.
• Ensures that availability & reliability for the relevant production applications are maintained.
• Perform day to day operational activities which included periodic system checks, IPLs, Start/End of day procedures, system health checks etc.
• Global coordination to implement follow-the-sun model, participating in the shifts handover and keeping track of the main events of the shift in the team sharepoint.
• Collaboration on releases, key date changes, disaster recovery tests, etc.
• Early escalation of Incidents to the responsible team and Incident Management organization, according to the applicable Incident Management process and available instructions.
• Global collaboration with L2 and L3 responsible of the critical applications.
• Provides on-call support for the production environment.

The Successful Applicant

• Mainframe z/OS experience as an Operator
• Experience in JCL and Batch Scheduling
• Atleast 5 years of experience in IT Service Control/Operations
• Exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills
• Basic knowledge of regulatory TRM guidelines and of ITIL concepts
• AWA scheduling tool experience is ideal
• Conscientious in ensuring defined SLAs are met

What's on Offer

• Be a part of a high-performing and professional team
• Good working culture

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-102024-6553986

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

Location:

Gul Circle Singapore

How will you make an impact?

This candidate need to be based in Gul Circle, Singapore to support the highly customized Manufacturing factory with 24 x 7 operation.

What will you do?

• Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.
• Provide support to Manufacturing, Clean Room, Lab, Office and Warehouse Support.
• To protect the company’s data, tools and information systems.
• Understand and enforces company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility.
• Monitor data center, applications, equipment for uninterrupted IT services.
• Collaborate with Global Infrastructure, application and security to implement company standards as needed.
• Maintain system documentation, IT Inventory and change control logs.
• Ensuring new hire are provided with the required hardware on time before the new hire on board.
• Diagnosing PC / Hardware faults and supply solutions as required.
• Assisting in the updates of software patching as required e.g. Anti-virus and Windows Server Updates.
• Work with vendors and deliver scope of work or agreement.
• Keeping system documentation up to date including hardware/equipment assignment listing and mobile listing.
• Assisting technical staff in the event of Major incident or critical system failures.
• Assisting employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other business applications.
• Contribute to and follow global IT standards, IT security and procedures.
• Work with regional and local IT Teams on global and local IT projects.
• Assist to provide the Annual Operating Plan for the next year IT Expenses. (Who will get replacement Laptop that due after 4 years & 5 years for Desktop)
• Purchasing computers and peripheral from IT Suppliers.
• Occasional travel to the other branches as required.
• Will need to be on call during non-office hours to support 24 x 5 and alternate Saturday production line.
• Other duties as assigned.

Education:

Bachelor’s degree in IT or equivalent experience.

Experience :

• 5+ years of IT professionals experience in a fast-paced, MNC company environment.
• Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
• Strong interpersonal, good working attitude and spirit to help users.
• Broad knowledge of hardware, software, desktop support and IT security is required.
• Hand-on Experience in Server Room Support and Client Desktop Support.
• Working experience in Manufacturing environment and on call duty.
• Some Knowledge on network and Servers are required. (We have internal Network & Server Team).
• o Mount Cisco Router/Switch/ Dell Server.
• o Setup UPS alerts and Server Contingency planning.
• o Basic Server OS installation and RAID setup.
• Minimum 4-5 years’ experience in IT Site Support/Service Desk Level 3/ Desktop Support.
• Microsoft SCCM knowledge for software distribution and computer formatting skills using it.
• Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to ticket SLA.
• Some knowledge in Manufacturing application, Oracle R12, E1 or SAP is bonus as Site Support will be 1st level support before escalating to Application Team
• Note: Open for Singapore Locals Only