Total 1,936 general manager job vacancies in Customer Service category in Singapore

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Purpose

Work closely under the direction of the department’s team lead, managers and HOD to work closely with our Singapore Group Insurance Departments and provide customer service support to our clients, stakeholders, business partners and customers.

The Job

• Contact Centre Operations – Managing stakeholder’s/ business partners, customer queries and concerns and updates via calls and emails, handling escalations and ensuring all service deliverables are handles professionally, timely and aligned with Great Insurance operational requirements.
• Assist and support HOD/ Team Lead, Manager in overall operation which may include execution and support of urgent/ special taskforce, initiatives, escalation and investigation, Service Level monitoring, assignment of daily tasks/ scope and rostering. Assist on any other adhoc duties from time-to-time.
• AML creation/ initial setup in system
• Be professional and need to have positive attitude and mindset and strive to be a team player to ensure safe, positive and cohesive work culture and environment.
• Work closely with fellow team members and provide support to ensure all contact centre service agreement and KPI are met.
• Operational Support – Providing assistance to other internal departments e.g. escalating cases, queries and concerns
• Administrative Support – Assistance in shared administrative duties
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Diploma and above in any fields
• Have strong customer service skills and experience in the same field for at least 3 years
• Driven and target oriented.
• Demonstrates alignment with the organisation’s core values through expected behaviours.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for all clients who interact with our salon.

The Customer Service Manager's responsibilities include overseeing customer service operations, handling client inquiries and complaints, and implementing strategies to improve service quality. To excel in this role, you should possess strong leadership skills, be highly organized, and have the ability to resolve issues effectively and courteously. Ultimately, you will play a key role in enhancing our reputation by fostering positive relationships with customers and ensuring their satisfaction.

You will lead the salon team in delivering outstanding services and enhancing overall sales performance. Your responsibilities will include:

• Professional Knowledge and Service Execution: You will leverage your extensive experience in customer service to ensure our clients receive the highest level of care and attention. Your deep understanding of salon services and products will help maintain and elevate our service standards.
• Operational Oversight: You are responsible for ensuring the smooth daily operations of the customer service department, effectively coordinating staff, resources, and client interactions to create an efficient and welcoming environment for both employees and patrons.
• Customer Service Excellence: Maintaining our commitment to customer satisfaction will be your top priority. You will manage client relations, handle bookings and inquiries, resolve complaints, and ensure a responsive, personalized service experience.
• Inventory Management: You will oversee the customer service supplies inventory, ensuring the availability and timely replenishment of essential items to support seamless service delivery.
• Marketing and Online Reputation Management: You will ensure adherence to our standard policies for client communication and engagement, enhancing our social media presence and client satisfaction. Additionally, strategically managing and enhancing our online presence will be crucial for bolstering our reputation
• Quality Assurance: You will maintain high standards of service quality and client interaction, ensuring an exceptional experience for every client. This involves thoroughly assessing the quality of client feedback and service outcomes to ensure that we consistently deliver exceptional service.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ Diploma or University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

JOB SUMMARY

Provide direction and management to Managers, Supervisors, and teams of Customer Support Field Engineers across the entire region to ensure total customer satisfaction and successful execution of company objectives. Ensure the company meets its obligations and commitments by responding to technical problems and queries in an accurate and timely manner. Ensure teams develop and maintain excellent working relationships with customers and internal company departments in order to smoothly and effectively address customer needs. This position will manage the activities of two or more sections or areas.

MAJOR RESPONSIBILITIES

Customer Support and OEM Coordination

• Provide direction and leadership to Field Managers, Supervisors, and Customer Support Field Engineers working on customer aircraft.
• Ensure teams are trained and equipped to ensure compliance with OEM procedures and to provide technical assistance to all customers in the region.
• Anticipate and promptly address any problems impacting the operation and maintenance of company systems.
• Ensure systems and staff are in place to help customers troubleshoot and resolve systemic problems occurring on the aircraft and in the lab.
• Work with Senior Leadership to develop and execute aircraft performance goals, technical objectives, and departmental support strategies. To include manpower forecasting and budgeting.
• Oversee and execute engineering support requirements.
• Represent Panasonic at OEM or customer meetings and other conference calls.

Planning & Reporting

• Develop, Implement and oversee aircraft IFEC performance management system for all customers, including IDAir and other third-party customers, as requested
• Provide Executive reporting on IFEC performance management to PAC/Regional leadership on bi-monthly basis and follow up on any executive actions assigned as a result of outlier reporting
• Support the TTR executive management process with Regional Leadership and Engineering Leadership
  

Supervisory

• Develop work instructions that ensure successful execution of department objectives and core functions.
  Set direction, objectives and targets for Field Managers, Supervisors, and Customer Support Field Engineers.
• Monitor team members’ results and implement changes accordingly.
• Support the execution of work instructions and procedures for customer support field engineering.
• Recruit and train new staff to support contractual requirements.
  

Manage Department

• Develop annual business plans, including equipment, manpower and other budgeting requirements.
• Monitor monthly spending of assigned groups and make adjustments as needed to ensure proper financial planning.
• Manage department assets and inventory.
  

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors’ degree in Engineering or Computer Science or equivalent.
• 8+ years of field engineering or technical experience.
• 3+ years in a supervisory role.
• 3+ years airline or avionics experience highly preferred.

KNOWLEDGE/SKILL REQUIREMENTS

• Demonstrated proven ability to manage and perform Customer Support Field Engineering support scope of work.
• Knowledge of OEM procedures preferred.
• Knowledge of JARs and FARs preferred.
• Ability to interface with technical field personnel both internally and externally.
• Proven communication (internal/external) skills: Interfaces with PAC mid level and senior level management. Interfaces with OEM (Airbus and Boeing) and customers on a daily basis.
• Ability to organize and implement department objectives.
• Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal company departments in order to effectively address customer needs.
• Ability to plan, assign, train, and direct employees including ability to interview, hire, and appraise employees.
• Highly developed team building skills.
• Knowledge of EASA/FAA requirements.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Advanced knowledge of SQL, XML and or other database driven systems.
• Advanced knowledge of Linux/Unix and/or programming.
• Advanced technical background in multiplexed and software/network-controlled systems.
• Track record in system-related troubleshooting.
• Advanced knowledge of equipment such as Spectrum analyzers and Network analyzers.
• Working knowledge of aircraft systems that interface with Panasonic Avionics Corporation equipment.
• Strong knowledge of Avionics’ design or maintenance.
• Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Manages, through subordinate managers and supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
• Uses skills as a seasoned, experienced management professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

OTHER REQUIREMENTS

• Travel up to 50% to domestic and/or international locations.

Job Description

• Station in various community health posts, where patients/ residents are cared for within their community
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs, as well as existing support system upon service enrolment
• Perform health coaching within the areas of health promotion, illness prevention and/or chronic disease management
• Perform basic health and geriatric assessments
• Curate and co-coach high mobility exercises
• Formulate a personalised care plan and assistance in navigating the healthcare system through referrals to healthcare, social and community services and/or medical escalations
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Any other duties as assigned by Reporting Officer.

Job Requirements

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and/or community care will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.

Interested applicants, please feel free to reach out to us at my email address [email protected]

EA Reg No.: R1436439 | EA Licence: 17C8713

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

• Strategize and define a clear, comprehensive, and executable professional services sales plan for a defined territory and set of Actimize accounts.
• Proactively drive and lead strategic conversations with clients and prospects about industry trends and regulations to generate Professional Services opportunities.
• Apply a consultative sales approach to proactively identify and validate client challenges, priorities, and objectives, managing the end-to-end consultative sales cycle.
• Partner with and act as a trusted advisor to Actimize clients and prospects to ensure they maximize the value of their Actimize technology investment.
• Establish, develop, and nurture relationships with senior stakeholders, including C-suite executives.
• Meet and exceed quarterly and annual professional services sales targets.
• Articulate and promote the value of Actimize professional services both internally and externally.
• Collaborate with Product/License Sales and Pre-sales specialists in the designated region to provide services-related responses to RFIs and RFPs.
• Contribute to the Services RFP library.
• Work with Pre-sales specialists and Sales Managers to understand solution scope and recommend the most favourable positioning of services.
• Coordinate with service delivery teams to achieve early alignment in preparation for delivery.
• Maintain ownership of professional services opportunities.
• Prepare compelling client proposals for Professional Services using in-house developed templates.
• Lead, participate in, and contribute to Actimize events, roundtables, and webinars to raise awareness of Actimize Professional Services capabilities.
• Keep the Sales CRM system updated on a weekly basis.

Job Requirements:

• Extensive knowledge and experience within the financial crime domain.
• External consulting and/or professional services experience with a vendor selling services.
• Ability to travel up to 50% of the time.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Woodlands / City Square Mall
Salary: $3500 - $4500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

- Assisting Ops Manager, includes but not limited to Operations, Logistic, Purchase Request, Quotation, and Administrative.

- Monitor SAP processes and resolve any issue in a timely manner with support from IT department.

- Prepare and consolidate presentation materials.

- Assist in ad-hoc duties assigned (tree planting, site visits etc)

Job Requirements:

- Diploma in Business Admin or equivalent

- Minimum 1 year experience as an operation administrator or in a similar position

- Strong organizational and administrative skills.

- Excellent communication skills, both written and verbal.

- Proficiency in Microsoft Office

- Knowledge or prior experience in SAP system will be an advantage

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

An extension of Fun Learners' School - Fun Learners’ School is an education institution that redefines education. It trains learners with focus on learning skills and brings fun to learning. Such an organisation requires staff of a different mindset. Whether it is in teaching, curriculum, facilitating, operations or marketing, there is a common purpose binding these departments together. That is to be the best in whatever we do. This is so as to underpin the success of the organisation with achievements of every staff and learner.

From Humble Beginnings: The Fun Learners' School Story

Responsibilities:

• Answer parents' enquiries
• Market and promote courses
• Assist teachers
• Receive payments & fees
• Admin duties
• Counter duties
• Can read and write English & Chinese to process learning materials
• Must be able to take initiative & work independently
• Must be willing to work in a fast-paced environment

Work Days & Hours:

• For Full-time ONLY
• 5-day week: Wed to Sun / 6-day week: Tues to Sun
• Weekdays: 1pm - 9pm
• Weekend: 8.30am - 6pm (Sat & Sun)

Compensation & Benefits:

• $2500- $3000 basic + CPF depending on experience.
• $2500 – 5 Day week; $3000 – 6 Day week
• Enrolment commission
• Annual increment & Bonus depending on performance
• 7-day Annual Leave
• 14 -day Festive Leave (Chinese New Year & Christmas)

Requirements:

• Candidate must possess at least a O'level cert or Diploma
• Required skill(s): Microsoft Office
• Preferred skill(s): Communication Skills
• Applicants should be Singaporean citizens or PR only
• 1 Full-time & 1 Part-time positions available

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

Position Overview

We are seeking a friendly, reliable and customer-focused individual to be one of our pioneer members of our team as a Drink Kiosk Assistant Manager (Full-time) / Service Crew (Full and Part-time). We need someone who is enthusiastic and eager to help shape the direction of our operations. This role offers a unique opportunity to be part of the founding team, contributing ideas to establish our brand and building strong relationships with our customers from the ground up.

Location: 1 min walk away from Maxwell MRT station. Please note that while this kiosk is not air-conditioned, it has a very manageable size of about 8 sqm.

Starting date: estimated starting in July 2024

Operating hours: 10am to 10pm (tentative)

Responsibilities of Assistant Manager

• Ensure smooth operations of the kiosk with compliance to product quality and safety standards;
• Oversee daily kiosk operations and manpower planning;
• Menu optimization including presentation of drinks and food;
• Admin duties, but not limited to:

1. Inventory management;
2. Supplier management;
3. Sales forecast;
4. Invoices consolidation.

• Hire, train and provide feedback to the team;
• Investigate customer feedback on service and product quality;
• Ensure smooth opening, handover and closing in each shift;
• Step in to help with daily operations (listed below) when necessary.

Responsibilities of Service Crew:

• Attend to customers promptly and in a friendly manner;
• Maintain a clean and comfortable kiosk environment;
• Daily operations, but not limited to:

1. Opening, closing and handover of kiosk;
2. Cashiering duties;
3. Basic preparation of drinks (no need prepare coffee or tea)
4. Dispense drinks and serve small food items for takeaway (no cooking expected);
5. Gather and act on customer feedback;
6. Clean and tidy up kiosk.

Requirements:

• Eagerness to learn;
• Adaptable;
• Open to shift work with flexibility provided;
• Experience in F&B or customer facing role (for Assistant Manager role)
• Attended and passed WSQ Food Hygiene Level 1 will be an advantage

Benefits:

Full-time

• Assistant Manager: up to SGD4,500 per month (base + shift incentives + sales incentives + CPF)
• Service Crew: up to SGD3,500 per month (base + shift incentives + CPF)
• Annual leave: from 16 days
• Basic medical benefits
• Workplace insurance

Part-time

• SGD13/hr on weekdays, SGD15/hr for weekends

If interested: please provide the following information to +65 8495 8198, or email: [email protected], stating

1. your name
2. relevant experience (if any)
3. availability (immediately or after certain dates)
4. shift timing preference (for eg 10am – 5pm, or 5pm to 10pm, 10 am – 10pm)
5. workday preference (for eg only weekdays, or only weekends, or a mixture)
6. whether attended and passed WSQ Food Safety Course Level 1

We thank you for your interest, and we will reach out to shortlisted candidates.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Assess and identify potential care gap or red flag that inhibits smooth transition from hospital to home and community.
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Initiate conversation and discussion with patient, if required, to understand their available social care support system in order to identify potential care gap post-discharge/ post clinic consultation.
• Trigger earlier intervention and suggest suitable referral to transitional care and community support services to support patient in community and home
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De