Total 2 health beauty job vacancies in Customer Service category in D26 Upper Thomson, Springleaf

*Full Job Description: *

§ Warmly greet and welcome clients upon arrival at the facial spa.

§ Guide clients to the appropriate services and treatment rooms.

§ Answer phone calls and respond to messages on various platforms (IG/FB/WhatsApp).

§ Schedule and manage appointments for clients.

§ Maintain a tidy and presentable reception and display area, ensuring all necessary stationery and materials (e.g., pens, forms, brochures) are available.

§ Provide accurate information about services and promotions in person, via phone, and email.

§ Order and manage spa supplies, keeping an inventory of stock.

§ Enter invoices and update customer records daily in the POS system.

§ Assist with any other administrative duties as required.

*Requirements:*

§ Excellent interpersonal and communication skills.

§ Ability to work retail operating hours, including weekends and public holidays.

§ Minimum of 1-2 years’ experience in customer service and reception duties.

§ Proficiency in English and Mandarin to assist Chinese-speaking clients.

§ Ability to work independently with minimal supervision.

§ Strong multitasking skills, a positive attitude, and a team-oriented mindset.

Join Our Team as a Front Desk Receptionist!

Are you a cheerful and self-motivated individual with experience in front desk management? If you have a dynamic and outgoing personality, we invite you to apply for our Front Desk Receptionist position.

Key Responsibilities:

• Provide exceptional customer service by warmly welcoming patients and addressing their inquiries via phone, email, or walk-ins.
• Manage appointment bookings, process payments, and generate invoices accurately and efficiently.
• Maintain the cleanliness and aesthetics of the clinic's reception area and related spaces.
• Ensure smooth clinic operations by conducting regular stock-taking and promptly addressing any issues that may arise.
• Handle and resolve various issues such as insurance claims, scheduling conflicts, and last-minute cancellations, escalating when necessary.
• Develop a strong understanding of the organization's services and team members to assist patients effectively.
• Collaborate closely with colleagues to deliver the best possible experience for patients.
• Perform other tasks assigned by the Clinical Directors as needed.

Candidate Requirements:

• Excellent customer service skills with a dynamic, self-driven, and reliable nature.
• Strong communication skills, proficient in both written and spoken English (proficiency in Chinese is a bonus).
• Good computer skills, including proficiency in Microsoft Office applications.
• Ability to thrive in a dynamic environment and handle multiple tasks effectively.
• Availability to work 5.5 days per week.

Benefits:

• Enjoy a friendly work environment with supportive colleagues.
• Convenient location for commuting.

To apply, please email your resume to [email protected] Successful candidates will be contacted for an interview.

Join us and be a part of our team dedicated to providing exceptional patient care!