Total 3 hr associate job vacancies in Customer Service category in d25 kranji woodgrove woodlands

What you’ll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver

exceptional customer service. You will attend to customer's enquiries and

appointment requests via phone calls, email correspondence and live chat in

a prompt and professional manner.

You will need to liaise with internal and external departments or escalate

problems tactfully to facilitate the effective resolution of problems when

necessary.

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• Candidates with relevant years of experience could be considered for a senior role.
• Candidates will be working in Contact Centre office in Woodlands Polyclinic

Preferred Qualification!

•  GCE 'O' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare

Group, a leader in public healthcare in Singapore and recognized at home

and abroad for the quality of its medical expertise and facilities. Become a

part of the group where you will be offered a diversity of career options and

advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values

as shown below:

People-Centredness:

We value diversity, respect each other and encourage joy in work.

Integrity:

We commit ourselves to the highest standards of ethical conduct.

Compassion:

We care with love, humility and empathy.

Stewardship:

We are responsible for the care of our people, patients and population.

We ensure our employees’ wellbeing is taken care of while giving their best

at work.

Detailed Description:

Performs tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies:

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Experience in Excel VBA and Power BI highly preferred
• Educational Requirements may vary by Geography
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Work Location: Blk 35, Marsiling Industrial Estate Road 3 Woodlands Ave 5 Singapore 739257

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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Overview

This position is primarily responsible for providing logistical support to the Activities/Athletics Directors. This position requires the ability to complete varied and complex office duties, sometimes working under pressure. The associate often gives the first impression of the office thus, an outgoing, helpful, pro-active and enthusiastic personality is required. It is expected that the secretary will assist other faculty/staff/students/parents as necessary and as workload permits.

Responsibilities:

• Represent the school and department to the public, parents and students with a cheerful, relaxed and respectful personality regardless of the situation.
• Provides logistical support to the two Activities & Athletic Directors.
• Provide support (communication/assistance) to coaches, sponsors and students in relation to their chosen activity.
• Assist AD office with the maintenance of schedules and other communication platforms such as on websites, posters, daily bulletins and social media.
• Flexibility with work hours when required for some events, games, performances on later afternoons, evening and weekends
• Maintains strict confidentiality of all personnel matters.
• Lead the management of uniforms – handing out, collecting, washing/drying/storing with support from the Activities & Athletics Directors and Admin Associate
• Coordinate all facilities bookings for current and upcoming school year
• Support SAS awards nights.
• Assist in details pertaining to IASAS events and exchanges that are to be held at SAS.
• Assist with work requests and work orders for the department.
• Provides “Lost & Found” services in the office.
• Liaises with the IT Department for tech needs for activities.
• Liaises with the Facilities Department for set-up custodial services.
• Assists in the preparation of Athletic Contracts and the Athletic Handbook.
• Ensures compliance with all school’s policies and procedures as related to the job responsibilities of this position.
• Performs other duties and functions as assigned by the Activities & Athletic Directors.

The above job description is only indicative of the broad set of duties and responsibilities. Distribution of tasks is assigned by the supervisor. Other tasks may be assigned on the job, as deemed necessary by the supervisor.

Qualifications and Attributes Required:

• Diploma from a recognised polytechnic in Singapore (or equivalent)
• Excellent organizational and office management skills
• Demonstrates competence in computer applications for the Google suite along with an interest in learning new applications
• Excellent interpersonal skills and ability to handle multiple responsibilities and priorities concurrently
• Ability to work in a fast paced and sometimes high pressure environment
• Good English communication skills, both written and oral
• Positive work attitude and initiative
• Ability to work cooperatively and provide assistance as necessary to other team members