Total 4,984 hr associate job vacancies in Customer Service category in Singapore

We are the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

We have a great career opportunity for a dynamic professional to join us as:

Assistant Service Engineer

The Job Responsibilities:

- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work

- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:

· Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, single-phase & three-phase, lead acid & lithium batteries, electrical control circuits, hydraulic system)

· minimum a year of customer support experience

· ability to work as part of a team and possess strong communication skills

· obtained local driving license is a plus

Position Overview

• To lead a team of approximately 25 Field Engineers and 1 Field Planning Officer

Key Responsibilities

• Team Leadership: Assist in overseeing the Field Service team in their daily operations such as resource planning, job scheduling, job fulfillment and fault call.
• Service Delivery Coordination: Collaborate with the Service Delivery Team to ensure services are delivered within SLAs.
• Technical Issue Management: Address technical issues to ensure terminals function correctly at deployment.
• Customer Complaint Handling: Attend to customer complaints, conduct root cause analysis, implement immediate corrective actions, and preventive measures to closure.
• Skill Development: Ensure all technicians have the necessary skills for their scope of work.
• Training Documentation: Work with relevant team members to maintain, update, and enhance operation training, troubleshooting, and configuration guides for technicians.
• Process Improvement: Continuous improvement and support the design, implementation, and evaluation of field service support processes, policies, and procedures for productivity.
• Reporting: Consolidate data, prepare and submit reports for review and attend meetings as required.
• Continuity Planning: Support the maintenance of an effective continuity plan.
• Pass Applications: Assist in handling pass applications for technicians (Airport, Government sector).
• Test Cards / Cards Applications: Manage the application and distribution of test cards for technicians and ensure they have necessary tools for their field services.
• System Coordination: Communicate and liaise with relevant departments and external vendors for new systems or system enhancements, support user acceptance testing (UAT), and production testing.
• 2nd Level Support: Provide 2nd level support for CTS Merchant’s profile and parameter setup in internal systems.

Requirements

• Degree/Diploma in Technical Engineering or NITEC
• At least 5 years of Technical Support Operation experience required with a minimum of 2 years in a supervisory position.
• Team Player with effective communication skills and a strong analytical mind.
• Able to work extended hours, if required, subject to the dynamic field operation environment.
• Good in Microsoft excel, power point is required.
• Proactive individual with a hands-on approach in managing field service operations, ensuring team efficiency and high-quality service delivery.
• Class 3 driving license is required.
• To be on standby for urgent calls / escalation matters

Working location: East area (5 days work week)

Join the dynamic Asia Client Services team at J.P. Morgan Asset Management and deliver exceptional experiences to intermediary clients as a Client Service Executive. You will service clients across Singapore, Southeast Asia and Global Private Banks, and understanding their unique needs across all asset classes and advocating for them within the firm.

Job Summary:

We are looking for a Client Service Executive with experience working in the servicing and/or financial sector to join our team responsible for delivering exceptional client service to intermediary clients of J.P. Morgan Asset Management in Singapore, Southeast Asia and Global Private Banks, with the potential to expand their responsibilities to servicing the broader region/client segment.

As the primary point of contact for our intermediary clients, Client Service Executive is required to have an in-depth understanding of clients’ requirements across all markets, locations, client entity types and investment requirements. Also, Client Service Executive supports from the initial point of onboarding to ownership of legal agreement execution, client acceptance on AML KYC processes in accordance with the regulatory requirements, account operational set up, and every downstream consideration such as fees, reporting, regulatory-required notifications set up on behalf of and within the context of the larger firm.

Successful candidate will report to Singapore’s Funds Client Service Manager and is required to collaborate with Client Advisors, Compliance, Service Delivery, Operations & Onboarding, Chief Administration Office in both Asia and Europe.

Job Responsibilities:

1. Act as day-to-day client service contact point for our intermediary clients including banks, asset managers, insurance companies and global platform distributors.

2. Manage client on-/off-boarding, KYC and account related changes according to the internal and regulatory requirements.

3. Liaise between clients and the internal teams to resolve any queries on client instructions and dealing related activities.

4. Ensure client impacting fund changes and associated notification is prepared and communicated to the clients and relevant stakeholders timely.

5. Takes initiative in identifying and driving opportunities to streamline or enhance team efficiency.

6. Communicate significant client issues internally and document/escalate as appropriate.

7. Work hand-in-hand with project team on client impacting business and regulatory driven projects and initiatives.

Required qualifications, capabilities and skills:

1. Bachelor’s degree in any discipline.

2. Minimum 4 years of experience at Asset Management firms, Private Wealth Management firms or other relevant Financial Institutions, and background in client service.

3. Strong knowledge of the Asset Management business, well-versed across all asset classes and investment products.

4. Experience in account opening, client onboarding, operational support, issues management, understanding of compliance and regulatory complexities in Asset Management business.

5. Demonstrate keen interest in financial markets, industry and regulatory news.

6. Dynamic and independent team player who possesses strong interpersonal and communication skills in delivering exceptional client services, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to meet strict timelines and operate with strong sense of ownership and urgency.

7. Ability to work independently and with teams. Strong organizational and prioritization skills are required alongside effective judgement from risk and escalation perspectives.

8. Experience in handling contract negotiation and review.

Preferred qualifications, capabilities, and skills:

1. In-depth knowledge of Singapore’s Fund industry and experience in insurance sector is preferred.

2. Experience in Singapore’s registered and restricted fund types, Luxembourg’s Sicav funds, Asia and/or European transfer agents is preferred.

3. Strong knowledge in global platform distributor’s operating models is beneficial.

4. Professional qualifications such as SFA (Securities and Futures Act) and/or FAA (Financial Adviser Act) is an added advantage.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=58357a4b333295cc091676a206178895

Industry: Bus CCTV / Software / System
Working Days: 5days
Working Hours: 9am – 6pm
Location: Ubi
Salary: $2200 - $2400

Responsibilities:

• Making & receiving customer inquiry calls
• Handling customer complaint.
• Collecting & analysing customer feedback
• Responding to customer reviews
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange CCTV installation or maintenance booking with the customer

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Service crew

Working day: Mon to Sun, 5 day work week
Salary: $2500 - $3000
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

Pay Package

• Salary: Up to $2800
• Yearly performance bonus: Up to 1 month of salary
• 5 days work week, inclusive of 1 weekend work day

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Requirements:

• Proficient in MS Excel / office
• Customer service oriented
• Able to work in any of the following shift: AM – 7:30AM to 5:00PM; MID - 9:00AM to 6.30PM; PM – 12:30PM to 10PM (Shift shall be rostered. - With 1 hour of meal time)

We’re seeking a future team member for the role of Associate, Client Service to join our Clearance and Collateral Management team. This role is located in Singapore and is a hybrid role.

In this role, you’ll make an impact in the following ways:

• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY services and offerings.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong communication skills

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $2500 - $3300
Working days: 5 days(3 weekdays + 2 weekends)
Working hours: Tues, Wed & Fri: 2.30 pm to 9.30 pm; Sat & Sun: 8.30 am to 6.30 pm
Locations: Serangoon(HQ), Bukit Timah, Tampines(Coming soon)

Responsibilities:

1) Reception

• Handle parents’ enquiries (phone/walk-ins)
• Prepare registration forms and assist parents with registration
• Collect payments when required
• Orientate new students who have just joined
• Provide support and adhere to deadlines
• Assist with the Principal's ad-hoc tasks as required

2) Administrative

• Maintain proper records and ensure data accuracy for the Centre's administrative system
• Update parents’ & students’ particulars in the system
• Follow up with payment reminders when required
• Prepare resource booklets (worksheets) to be mailed out
• Inform respective teachers about make-up students for the day
• Schedule Diagnostic Consult appointments for students & parents with teachers

3) Housekeeping

• Prepare the centre’s classrooms at the start of the day (i.e., general sanitisation)
• Stock up the pantry/snack bar

4) Other ad-hoc administrative duties

Requirement:

• Min 1 year of relevant experience

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

We’re seeking a future team member for the role of Client Service Associate to join our Corporate trust team. This role is located in Singapore and is a hybrid role.

In this role, you’ll make an impact in the following ways:

1. Serves as the technical expert for complex transactions and processes daily and provides work direction for the team.
2. Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
3. Responds to client questions on BNY product features and provides technical assistance for the most complex issues that have been escalated by junior team members. Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
4. Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at BNY.
5. Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.
6. Provides guidance to less experienced staff. May serves as the team leader for a team of support staff.
7. Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

1. Degree/diploma qualification or the equivalent combination of education and experience is required.
2. Bachelors degree preferred.
3. 3-5 years of total work experience preferred. Experience in financial services preferred

• Responsible for answering and managing calls and general enquiries from members of public with high service quality and operational standards.
• Other duties include administrative tasks.

Requirements

• Min N / O level
• Good interpersonal skills
• Able to start work within short notice

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Asst

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Highlights

• 13th Month Bonus
• Medical & Dental Benefits
• Performance Bonus

Job Scope

• Develop a strong understand of our academic programmes, services and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Engage with potential customers and provide them with clear explanations on the offered programs to boost lead creation.
• Support cross selling activities to existing customers.
• Develop professional rapport with customers and build brand loyalty.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
• Taking ownership of customers’ problems and follow through effectively and efficiently
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.

Job Requirements

• Possesses at least GCE ‘O’ levels.
• Required to work 1.5 days on weekends (Full Day on Saturday, Half Day on Sunday)
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are strongly preferred.
• Well-groomed with a professional disposition.

Infant Care Teacher (EY1 / EY2)

• Working Days: TBD during interview
• Working Location: Islandwide
• Up to $3000 depends on experience

Requirements:

• ACEY/HCIC
• Must be EY1 or EY2
• Preferably with 1-2 years of relevant work experience

Interested Personel can contact WhatsApp: +65 9837 8400 (Javier)

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Receptionist

• Basic S$1,800 - S$2,100
• 5 working days
• Monday - Friday -8:30am -6pm
• Tuas

Responsibilities:

• Welcome and assist visitors.
• Handle incoming calls and direct them appropriately.
• Perform administrative tasks like mail handling, scanning, copying, and filing.
• Maintain a tidy and well-stocked reception area.
• Provide basic information in-person and via phone/email.

Qualifications:

• Experience as a Receptionist or similar role.
• Familiarity with office equipment (e.g., fax machines, printers).

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Responsibilities:

• Ensure operations runs smoothly, and SOP compliant.
• Manage and co-ordinate the entire shipment process for customers.
• Implement and establish new processes for export / import operations.
• Review export/import operational procedures for continuous improvement, to enhance efficiency.
• Prepare KPI reports for customers & attend to Operation Review meetings when required.
• Plan/schedule space for all origin stations.
• To be proactive in preventing service failure
• To be resourceful in managing recovery
• To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly
• To monitor & ensure Customers make prompt payments
• To rectify & resolve payment discrepancies
• To develop good relationship with Customers
• To observe & control daily operational issues in order to comply Customer’s requirements
• To co-ordinate Customer Service & Operational information and expedite for replies

Requirements:

• Singaporean ONLY
• Understanding of freight forwarding operations

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R2197550 | EA License 16C7883

Salary: $2500 - $3300
Working days: 5 days(3 weekdays + 2 weekends)
Working hours: Tues, Wed & Fri: 2.30 pm to 9.30 pm; Sat & Sun: 8.30 am to 6.30 pm
Locations: Serangoon(HQ), Bukit Timah, Tampines(Coming soon)

Responsibilities:

1) Reception

• Handle parents’ enquiries (phone/walk-ins)
• Prepare registration forms and assist parents with registration
• Collect payments when required
• Orientate new students who have just joined
• Provide support and adhere to deadlines
• Assist with the Principal's ad-hoc tasks as required

2) Administrative

• Maintain proper records and ensure data accuracy for the Centre's administrative system
• Update parents’ & students’ particulars in the system
• Follow up with payment reminders when required
• Prepare resource booklets (worksheets) to be mailed out
• Inform respective teachers about make-up students for the day
• Schedule Diagnostic Consult appointments for students & parents with teachers

3) Housekeeping

• Prepare the centre’s classrooms at the start of the day (i.e., general sanitisation)
• Stock up the pantry/snack bar

4) Other ad-hoc administrative duties

Requirement:

• Min 1 year of relevant experience

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Working days and hours: 5 days, 8.45am-6.15pm

Location: Macpherson

Salary: $2200 – $2800 (Depending on experience)

Company Background

Incorporated in 1968, As a trading company supplying Marine and Horticultural Equipment and Accessories, with especially long-term business link ages in Southeast Asian regions. With the acquisition of distributorship and dealership of premium brands from USA, Germany, Sweden, Japan and Taiwan, we have established ourselves as an integrated solutions provider that cater to the diverse needs of the Landscape, Pest Management and Cleaning Industry. In additional to equipment sales, we also provide after-sales service, product training as well as repair and maintenance services.

Job Description

• Perform Pre-Delivery Inspection and assembly works; repair, service and test machine/engine as per work instructions.

• Assist the Senior Technician in repair, overhaul, reconditioning, testing and troubleshooting of machines, engines, ride on mower and assemblies according to manufacturer’s specifications and report any discrepancies to superior.

• Generate service reports for repairs per work instructions.

• Perform on-site repairs at customer sites where necessary.

• Perform good housekeeping, maintain cleanliness and upkeep of work area to ensure a neat, clean and safe work environment.

Requirements

• Possess a minimum GCE ‘N’ Level Certificate and NTC2/3 certification

• Has at least 1 to 2 years of relevant experience in automotive industry or mechanical repair

• Electronics / Electrical works (circuit boards, wiring / cabling) experience

• Possess basic computer literacy (MS word, excel)

• Able to carry heavy load up to 15kg

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Description:

Primary Responsibilities

• Schedule patient appointments / reminder calls
• Maintain patient records as per PDPA Act
• Process billing in Clinic Management System & Insurance portals
• Process payments and daily cash deposits
• Indentify patients insurance coverage
• Customer service / support triage for patients
• Main clinic inventory / checking of stocks
• Dispensing of medication / with second checker
• Assist Doctors & Nurses

Secondary Responsibilities

• Perform procedures in treatment room eg Tonometry, Spirometry, Audiometry, ECG, Dresssing
• Maintain proper infection control standards
• Perform venepunture (with valid certification)

Key Skills:

• Good written and spoken English
• Good interpersonal skills
• Good medication knowledge
• Able to work in a stressful environment with good coping skills
• Pro-active, patient oriented and progressive
• Good application of tools for data management & analysis
• Foster a supportive & compassionate environment for patients

Qualifications:

• Minimum GCE N/O/A Levels, Polytechnic Diploma
• Minimum 1 year experience in Healthcare setting
• Able to commit to night clinics (westside only) on rostered arrangement
• Available to start immediately or within a month
• Singapore and PRs Only

Interested candidates, please email your detailed resume (MS Word format only) to [email protected]

For enquiries, please WatsApp to 96815824.

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Looking for candidates who can work on Saturdays/Sundays and/or weekday mornings on a long-term basis.

We are a Medical Clinic in Yishun where you need to take a shuttle bus from Yishun Interchange. Patients’ satisfaction is of upmost importance to us hence we hope to find like-minded people to join us :)

Do apply for this position if you have what we are looking for!

• Register patients for consultation

• Prepare and dispense medications

• Collect payment, advise on various modes of payment

• Handle phone/walk-in queries

• Arrange appointments for patients

• Top up/pack/order medications and supplies

• Submit medical claims to government agencies (e.g. CHAS/PG, HSG, Medisave)

• Assist doctors in simple clinic procedures (e.g. Chaperone, setting up of clinic equipment, perform urine test, taking height/weight/temperature/blood pressure, vision test, prepare lab tubes/forms)

• Maintain general cleanliness of the clinic

• Maintain filing system

• Any other duties assigned by the Clinic Manger and/or the Doctor

Requirements:

• Able to work shifts (including weekday nights, Saturday/Sunday mornings) and to cover colleagues’ absence at short notice

• Min GCE “O”/ “A” levels or diploma holders

• No experience needed as training will be provided

• Good in using computer and Internet

• Good interpersonal and customer service skills

• Humble, hardworking and responsible

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

Salary: up to $3000

Working Days & Hours: Mon-Fri Office Hours, Sat half day

Location: Jurong / Potong Pasir

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Assist patients with the self registration
• Attend to patients' enquiries and needs
• Handling of phone calls and ad-hoc admin duties

Job Requirements: Min Diploma in any course w min 1-2 yrs of customer service or clinic assistant experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De