Total 6,676 hr officer job vacancies in Customer Service category in Singapore

1.Maintaining general cleanliness of school compound, meeting rooms, offices, staff rooms and classrooms which includes, floor sweeping, mopping, clearing of rubbish, wiping and arranging of tables and chairs.

2. Operating and maintaining general cleanliness and serviceability of school equipment i.e. air purifiers, standing fans, Fire Extinguishers etc.

3. Support by providing & preparing all logistical arrangement for school events and activities including carrying and arranging furniture & equipment.

4. Simple administrative and office work like distributing items to various classrooms.

5. Escorting contractors working in school compound i.e. Pest Control, Building works & repair, Aircon maintenance servicing & electrical work.

6. Assist in the maintenance of school Facilities i.e. Receive faults/damage report from teachers, co-ordinate with TC for repair, monitoring repair progress and ensure safety measures are in place during maintenance.

7. Assist in the day to day operations and functions of the school as directed by School Leaders; Administrations & Operations Managers.

This postion is open to all who are fulfilling aforesaid requirements.

Provide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the sender

Level 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from the Authority’s systems without further assessment or review. -Provide a direct reply to Level 1 feedback

Level 2 Feedback refers to cases which will require inputs from other Authority’s divisions/units or stakeholders to follow up due to its case-specific nature, or require fact-finding, clarification and assessment with divisions/units in order to establish the veracity of accounts and prepare the appropriate response to the sender.

Route

Level 2 feedback to the Authority’s relevant divisions/units or stakeholders by the next working day for follow up.

Level 3 Feedback refers to cases which require in-depth investigation and/or may affect the reputation of the Authority; or cases which require update to the Authority’s management or Political Office Holder(s).

Highlight Level 3 feedback to the Authority by the next working day, and manage such feedback based on the instructions given by the Authority. The Authority reserves the right to reclassify any feedback to other levels, if necessary

Where it is assessed that the specific feedback cannot be addressed due to its sensitive nature or anonymity of sender, the Contractor shall inform the Authority immediately.

For feedback concerning issues by other agencies or organisations, the Contractor shall enter the details in the Authority’s feedback database, and route them to the relevant agency/organisation for further action,

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

1. Receive customer's car, and note down the service required.

2. QC vehicle interior and exterior, and mark down

3. Prepare quotation to customer

4. Prepare jobsheet for workshop

5. Invoice customer

6. Check invoice, and prepare month end statement

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $3000*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Customer Service Office @ TANJONG PAGAR

Onboarding on January 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,200 - $2,600
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

Job Requirements:

• Degree/Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product /service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Working days: Mon - Fri (office hours)

Work location: Central Area - Novena/ Chinatown/ Havelock / Clarke Quay (will be based in 1 of the office location)

Salary: UP to $3,300 per month

Contract duration: until Dec 2025 (subject to operations needs & individual performance)

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

The Job

• Purchase order processing for various agencies, ie. Komatsu , KGO , Bomag, Schwing
• Goods receipt and matching of DO with invoices
• Consolidate and process order for stationery for the company, price comparison and price negotiation
• Inventory Maintenance, ie. Parts no creation, stocks adjustment
• Claims from suppliers
• Prepare monthly reports for various HOD
• Update the new prices twice yearly

The Person

• Minimum GCE "O" Level
• Minimum 2 years of relevant working experience
• Knowledge of inventory control and logistics documentation
• Proficient in Microsoft Excel and Word

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for acknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.

Job Requirements:

• Degree/Diploma in any discipline
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

-Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
10am to 6pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $12.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

• Working hours: Mon - Fri, 8.45am - 6pm
• Duration: 6 months contract (Jan 25 - Jun 25)

Job Description:

This role provides a professional TOP handover experience for customers and to assist in the timely rectification of defects/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

• Unit inspection, readiness/preparation:

Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.

• Defects Rectification

Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

• Unit handover to owners

Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

• Handling Customer Complaints/ feedback

Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Requirements:

• Experienced with customer service/administrative experience.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

· Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.

· Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

· Resolve feedback, issues and concerns raised by guests.

· Motivate and guide part-time staff in delivering guest experiences.

· Assist to conduct training of part-time staff in consultation with section lead.

· Assist in maintenance and enforcement of park safety matters and procedures.

· Assist in wildlife-human management efforts:

- Update and maintain records of sightings and movements of wildlife.

- Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.

- Educate guests on wildlife campaigns in the parks.

· Other relevant duties as assigned.

Job Requirements

• Minimum 1-3 year of relevant experience in hospitality or tourism industry
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

As a Customer Service Officer, you will provide:

• Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Handle email enquiries and live chats.
• Understand customers' needs and provide appropriate/ customized solutions.
• Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
• Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.

We are looking for passionate, customer-focused individuals:

• Preferably with prior customer service experience in a call centre environment.
• Demonstrates good communication skills and able to work in a pressurized and highly driven environment.
• Minimally a Diploma holder. Fresh graduates are welcomed.
• Comfortable to work rotating shift hours including weekends and public holidays.

Job Description:

• To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
• To ensure accuracy and compliant for all customer’s requests
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platforms.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities:

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements:

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Interested candidates, please submit your application with resume including the following information:

1. Last drawn/ Current salary.
2. Expected salary.
3. Notice Period.