Total 937 human resource business partner job vacancies in Customer Service category in Singapore

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire a strong working knowledge of the organisation’s programmes, services and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
• Support cross selling activities to existing customers.
• Develop professional rapport with customers and build brand loyalty.
• Ensure that queue management is being practiced at the front desk.
• Assist with crowd management during the peak periods.
• To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate

• Possesses at least a Diploma.
• Required to work shift hours and on weekends (3 weekdays and 2 weekends).
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.

Expect the best for the best

• An attractive remuneration package
• Attractive staff benefits and perks
• Company-wide welfare and employee engagement initiatives

Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Description

The Patient Service Officer/Billing Officer is to manage daily patients' discharge and preparations of their bills. She will be taught to handle the submissions of Medisave/ Medishield Life claims including those the Private Medical Insurance claims through The MidiClaim system.

Responsibilities:

• Process patients' refunds through cheques and credit cards in a timely manner.
• Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
• Check ledger to ensure the accuracy in billing including the Letter of Certification
• Performs daily discharges of patients form wards. Provide itemized detailed bills and private medical insurers as and when requested
• All other ad-hoc duties that are assigned from time to time
• Working hours - Mon to Fri :8:30am to 5pm/ Sat or Sun 8:30am to 1pm

Requirements:

• Min O Level
• Computer knowledge
• Sensitive to numbering

- 1 year contract (renewable based on performance and headcount needs)

- AMK

- Up to $2300 + PB

Job Responsibilities

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of supports from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact centre service level is met

Period:

• 1 year contract (renewable based on performance and headcount needs)

Location:

• AMK

Working Hours:

• During training: M-F: 8.30am - 6pm
• After training:

a) 9.00am to 6.00pm (Monday to Friday) and
b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).

Salary:

• Up to $2300 + PB

Requirements:

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
• Special Knowledge or Skills:

1. Pleasant disposition with good communication skills
2. Fluency in a second language to liaise with clients
3. Computer literate and good typing skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• 2 years contract
• Mon to Fri, 8am – 5.30pm
• Up to $3000 + PB
• Depot Road

Responsibilities:

1. Provide administrative support to NSREC admin and operations.
2. Working knowledge or proficient in MS Word and Excel.
3. Process oriented and able to work well on data details.
4. Good spoken and written English and other languages if any to liaise with English-speaking clients.
5. Experience with customer services if any.

Period:

• 2 years contract (renewable and convertible based on performance)

Location:

• Depot Road

Working Hours:

• Monday – Friday; 8am – 5.30pm

Salary:

• Up to $3000 + PB

Requirements:

• Preferably Polytechnic Diploma
• Good interpersonal and communication skills with passion for customer service.
• Good command of English (written and spoken) is preferred to liaise with English-speaking clients.
• IT savvy and familiar with common software.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders
• Ability to interpret data, visualize and derive insights to drive outcomes
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Alwin Goh Jun Hao

Registration Number: R2095575

Dynamic Human Capital Pte Ltd | EA License No: 12C6253

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Overview:

The Management Support Officer provides essential administrative and operational support to the management team. This role involves handling a variety of tasks that ensure the smooth functioning of the office, facilitating communication within the organization, and assisting in the execution of strategic initiatives.

Roles & Responsibilities:

• To process gifts in all payment methods, and to clarify any missing, incomplete or vague information with donors to credit funds accurately.
• E-file official gift receipts and respond to any queries in order to be held accountable for gifts in secured manner.
• Search for statuses, information, trigger, track and mail out appreciation letters to donors, as well as draft a templated appreciation letters to ensure timely deliveries of these letters.
• Provide events logistical support; such as booking of event venues, prepare name tents, mock cheques and carpark lots.
• Processing of invoices and paperwork.
• Sourcing, Ordering, Purchasing, and Receiving of merchandise, gifts, and collaterals, as well as monitor and replenish stocks.
• Upkeep and maintain records of profiles and contacts.

Requirements:

• Proficient in digital tools, such as MSOffice
• Good interpersonal, oral, and written communication skills.
• Merticulous and organized.
• Able to work independently and with tight deadlines, able to priotize tasks and escalate matters.
• Service-oriented mindset.

Specifications:

• Location: Instituition in the west.
• Working hours: Weekdays, 8am - 2pm (Part-Time)
• Contract-based

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job Scope:

Perform receptionist functions:

a) Receive, direct and relay telephone messages from staff, parents and general public

b) Assist and/or direct pupils, visitors and general public

c) Provide general administrative support, including managing in-coming and out-going mails, scanning of document and photocopying;

d) Manage and maintain the inventory of office supplies such as school stationeries and toiletries.

e) Assist to prepare refreshments for guests, and

f) Any other administrative duties as assigned by the Admin Manager and School Leaders.

Requirements:

a) GCE ‘O’ Level

b) Possess good interpersonal skills

c) Customer service oriented and familiar with proper phone

etiquettes

d) Proficient in Microsoft Office / Microsoft Excel

e) Attention to detail and problem solving skills

f) Strong organizational skills with the ability to multi-task

g) Possess at least 3 years of experience in administration

Salary: $1800 to $2000/month

Contract Period: From 1 October 2024 to 30 September 2025 (with option to extend till 2026)

Working Arrangement:

· Mondays to Thursdays: 7:00am to 4.30pm, inclusive of 1hr lunch break

· Fridays: 7:00am to 4.00pm, inclusive of 1hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

Job Scope:

Reception:

• Handles the telephone calls

• Manages the frontline counter duty; attending to all students, parents and walk-in visitors’ queries

• Attends to goods delivery on behalf of staff

• Attends to students leaving school early/injured students/admission to Sick Bay

• Recording temperatures for all staff in the morning

General Admin:

• Oversees the general housekeeping of the General Office (i.e reception area, conference room, sick-bay and pantry – assisted by Operations support officer)

• Arrange for temporary storage of received items in the General Office where necessary and inform relevant staff

• Assist with lost & found items

• Provides admin support to School Leaders and teachers

• Assists in admin duties such as data entry, attendance system of the staff and SC Mobile.

• Assists the Admin Managers in administrative tasks, for instance, class allocations, P1 registration & orientation etc.

• Any other duties assigned by School Leaders/AMs

Working Arrangement:

Location: Tampines

Salary: $2600/Month

Contract Duration: 1 Jan 2025 - 31 Dec 2025

Job Requirements:

- At least 3 years of similar relevant working experience

- Preferably first aid trained

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Work Location: Tai Seng

Work Hour: Monday to Friday 8.30am to 6.00pm

• Products Training Provided
• Outstanding Career Advancement & Development
• Monthly Performance Related Pay (PRP),

Responsibilities:

• Responsible for the training in-office or on-site start-up, installation, commissioning and maintenance of mechanical equipment at customers’ sites
• Perform troubleshooting on mechanical equipment
• Follow work schedule to specified standards and procedures and maintain all relevant written records as applicable
• Conduct training for customers’ engineers and technicians
• Provide after sales technical field service of the equipment
• Assess customer's needs and suggest appropriate equipment and response to customer enquiries.
• Any other tasks as assigned by management

Requirements:

• Fresh graduated from ITE or Diploma in Mechanical Engineering or in related Engineering Field
• Customer-orientated and technically incline
• Good communication and interpersonal skills
• Responsible, Positive Attitude and able to work well as a team
• Possess good initiative towards task given
• Willing to travel overseas for work support and training
• Able to work on weekend / overtime if required.

22C1322

R23115755

Working Location:Caldecott
Contract Duration: 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,980 per month

Responsibilities:

· Recruitment and training of volunteers, matching and deployment of volunteers, and providing support for volunteer engagement

· Working closely with other divisions to collate data, formulate joint strategies and platforms for volunteer engagement

· Helping to manage databases to ensure critical and updated info is captured

· Providing strong admin support to the team (coordinating meetings, filing, budget, etc)

· Assisting in landscape studies/scans and basic agency research when required

· Assisting in other administrative matters.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Entry Level applicants with strong interest in the Social Service industry are welcomed to apply.

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

- To assist the Administration Manager (AM) / School Leaders in the day-to-day operation of the school front counter, in general administration and in the school’s service excellence initiatives to achieve positive customer relations and satisfaction level.

- The Personnel’s duties and responsibilities include:

• Handle phone calls, walk-ins and general enquiries from parents, students, and members of the public
• Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
• Communicate with teachers regarding parents’ messages from phone calls or walk-in parents
• Manage items on loan and/or for collection as assigned by the Admin Manager or VPA
• Manage stock of spare uniforms, office stationeries and pantry items
• Manage snail mails as instructed by Admin Manager or VPA
• Assist in the counting and sorting / distribution of brochures or leaflets / items to the teachers and students
• Maintain stock of first aid supplies
• Maintain the forms in General Office (ensure forms are current and replenished timely)
• Maintain tidiness of the reception area at all times
• Any ad-hoc admin duties assigned by the School Leaders / AM
• The Personnel is required to sign an undertaking to safeguard official information.
• Service no required on school holidays and other official holidays related to students

Job Summary

• Healthcare institution
• Location: West
• 5.5 day work week
• AWS + Variable bonus + benefits

Responsibilities

• Provide post discharge follow-up via telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Provide post discharge phone calls to patients.
• Provide health screening to the residents in the community and health post.
• Work with nurses to develop and manage care for the patients or residents in the community.

Requirements

• Diploma or Degree (preferably in health related discipline)
• Prior relevant work experience as Allied Health Personnel will be an advantage.
• Fresh graduates are welcome to apply
• Good knowledge of various community services and support in the community setting will be an advantage

Interested candidates kindly click the APPLY NOW button or email updated resume to [email protected]

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Crystal Phang Yuxuan
Registration Number: R21101123
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Responsibilities: We are seeking experienced Technician / Diagnostic Technician with a strong background This role requires at least 2 years of hands-on experience, and the ideal candidate will have a deep understanding of the unique systems and technologies .

Requirements:

Strong knowledge of vehicle systems and diagnostic equipment used for these brands. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal. May be the responsibility need to amend.

Working Location: East

Working Hours: Monday to Friday 8.30am – 5.30pm

Salary: $2,390 per month

Work Period: Immediate till end August / September 2024 (subject to further extension based on performance)

Job Responsibilities:

• Manage incoming enquiries over the phone (No sales involved)

Requirements:

• Only Singaporeans.

• GCE A Levels and above

• Proficient in English and a second language so as to converse effectively with different groups of customers

• Excellent team player who is task-orientated

• Possess Good Customer Service Skills

• Training will be provided

• No prior experience is required.

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Working Location: Central / East / West / North
Salary: $2,390 per month
Able to commit immediately till end September 2024 (Extendable)
Office Hours

Responsibilities:

· Assist customers with their enquiries on schemes and services of the company

· NO SALES INVOLVED

· Training will be provided

Requirements:

· GCE ”O” Level and above

· Preferably with Customer Service experience in the service industry

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Responsibilities:

• Promote sales of bank credit cards and personal loans to clients based on their needs.
• Others duties assigned

Duration:

• Permanent

Location:

• Main Office at Dhoby Ghaut
• Roadshow location to be confirm

Working Hours:

• 6 working days (Including weekend and public holiday)
• Retail working hours

Salary:

• Basic $2,500 + Commission

Requirement

• Minimum GCE “N” with 3 passed includes Math
• Self-Motivated and independent.
• Willing to learn and achieve their monthly target.
• Sales driven.
• Able to communicate well

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirements:

• Min Nitec or Diploma in any discipline
• Have Call centre exp/ Customer Service or Have order processing exp
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Associate

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599