Total 2,375 human resources manager job vacancies in Customer Service category in Singapore

Work time： Subject to shift schedule

勤務日 Off day：3 days off per 2 weeks

福利厚生 Employee benefits：

AWS

Annual Leave starting 14 days

Medical Leave

Medical insurance

Job description:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations.
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Preferred

• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests

A Leading IT Solutions Provider is looking for IT Support Engineers to join their team as part of their growth expansion plans.

In this role, you will:

• Provide troubleshooting and integration support for IT systems and products
• Software testing and system support for any bug fixes
• Provisioning and preventive maintenance of IT solutions and products
• Software upgrades and implementation

You will need:

• Diploma in Information Technology / Computer Science or equivalent
• Sound technical knowledge of Windows servers, Cisco routering and switching
• Hands-on experience providing hardware and software technical support and services
• Strong communication skills to liaise with external stakeholders

If you're interested in this role or know someone who would be suitable, click 'apply now' to submit an up-to-date copy of your CV or email [email protected].

EA Reg Number: R1987315

EA License Number: 23C2056

Company Registration No: 199501238M

Objectives of the function

• Responsible for the Elevator or Escalator Maintenance Service business within the designated area;
• Manage all resources in line with Schindler values and policies to sustainably develop the Service business by exceeding customer expectations

Responsibilities

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with the Corporate and Singapore office directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure the company’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to
• ensure the timely conversion of all equipment from Free Maintenance to paying portfolio the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
• Recover lost Maintenance contracts from the market
• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team

Requirements:

• Min Degree in Mechanical / Mechatronics Engineering/ relevant
• At least 2 to 5 years of experience in service/ maintenance fulfilment and quality improvement
• Exposure working in lifts and elevator or construction industry advantageous
• Experience in maintenance service business
• Able to manage all resources to develop the business by exceeding customer expectations
• Experience in customer satisfaction
• Experience in meeting yearly target of volume growth and profitability

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

We are looking for a Customer Success Manager, Workplace to support Workplace customers post-sale driving quick adoption, deployment and onboarding of our product. In this role, you will:

• Engage with customers post-sale to optimise client outcomes by ensuring a world-class customer experience throughout the onboarding process
• Be part of the team onboarding Workplace members and ensure their customer experience is efficient and successful
• Manage the client data collection process throughout onboarding
• Work closely with the Senior Customer Success Manager to manage the onboarding process from signature to ‘go-live’
• Work with internal stakeholders to identify and upload accurate WeWork floor plans on the Workplace platform
• Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives
• Drive quick adoption and deployment of the Workplace app in order to advance the strategic partnership between the client and WeWork and ultimately enable the long-term retention and growth of the account
• Supervise space utilisation performance against the client’s success metrics and provide recommendations to optimize
• Answer adhoc questions about the product and offer best practice advice
• Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application
• Renew and upsell non managed / non WeWork licenses, and partner with Account Owners to identify and uncover new Workplace opportunities in Managed Accounts
• Establish and maintain a proactive communication cadence with key partners for account Workplace check-ins

About You

Does the below sound like you? If so, we’d love to hear from you!

• A Bachelor’s Degree or equivalent qualifications
• Advanced verbal and written communication skills in English
• Demonstrable experience in succeeding in fast-paced, KPI driven sales environment
• 3+ years of professional experience in sales, account management, or related deal closing fields
• Experience onboarding customers with SAAS products is highly desirable
• Demonstrated proficiency in building strong client relationships across accounts and multiple partners
• Strong work ethic and entrepreneurial spirit
• Excellent communication, writing, and presentation skills
• Project management and business operations experience ideal
• Highly flexible and adaptable to continuous change and growth
• Excellent communicator - verbal and written
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Due to the need to support our members/clients in Korea, proficiency in Korean language is desirable

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

Sushi Kyuu By Shunsui is a concept under the Shunsui Group, and a sister restaurant of 6-time Michelin Plate Singapore awardee, Shunsui.

We are lookng for a service crew and manager to be on board.

Job Description

- Manage reservations and inquiries

- Take orders and serve customers

- Manage floor supplies and equipment

- Maintain cleanliness of the outlet

- Guide and coach junior staff

Requirements

-Minimum of 3 years experience in Japanese F&B outlet

-Basic knowledge of Japanese cuisine

Job Type

1) 5 days/week scheme

Salary: from $3,200 to $4,200

Working Days: 5 days per week

2) 6 days/week scheme

Salary: from $3,800 to $4,600

Working Days: 6 days per week

• Working Location: Tanjong Pagar
• Monthly Salary: $2390 per month
• Able to commit immediately till end December 2024 (Subject to extension)
• Mon - Fri Office Hours (Not required to work on weekends and PH)

Responsibilities:

• Handle / Manage enquiries from customers
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Preferably with Customer Service experience in the service industry
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

• Working Location: Jurong East
• Monthly Salary: $2390 per month
• Able to commit immediately till end December 2024 (Subject to monthly extension)
• Mon - Fri Office Hours (No work is required on weekends and PH)

Responsibilities:

• Assist customers with their enquiries
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Prior Customer Service experience
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

• Working Location: Woodlands Central
• Monthly Salary: $2390 per month
• Able to commit immediately till end December 2024 (Subject to monthly extension)
• Mon - Fri Office Hours (No work required on weekends and PH)

Responsibilities:

• Assist customers with their enquiries on services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Prior Customer Service experience in the service industry will be advantageous
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

• Working Location: West / Central / East / North
• Monthly Salary: $2390 per month
• Able to commit immediately till end December 2024 (subject to extension)
• Mon to Fri Office Hours

Responsibilities:

• Assist customers on their enquiries on schemes and services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Preferably with Customer Service experience in the service industry
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Working Location: Tampines Central

Working Hours: Monday to Friday 8.30am – 5.30pm

Monthly Salary: $2390 per month

Work Period: Immediate till end December 2024 (subject to further extension based on performance)

No Prior Experience Required

Responsibilities:

• Manage and assist with incoming enquiries from customers
• NO SALES INVOLVED
• TRAINING WILL BE PROVIDED

Requirements:

• GCE O Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Working Location: Tampines Central

Working Hours: Monday to Friday 8.30am – 5.30pm

Monthly Salary: $2390 per month

Work Period: Immediate till end December 2024 (subject to further extension based on performance)

No Prior Experience Required

Responsibilities:

• Assist with handling incoming enquiries over the phone.
• NO SALES INVOLVED
• TRAINING WILL BE PROVIDED

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

• Working Location: Bishan
• Monthly Salary: $2390 per month
• Able to commit immediately till end December 2024 (Subject to monthly extension)
• Office Hours

Responsibilities:

• Assist customers with their enquiries on services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Prior Customer Service experience in the service industry will be advantageous
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a provider of high-quality art education and creative programs for children, including engaging holiday art camps.

• Oversee front office operations, manage staff schedules, productivity, and training, and ensure smooth class delivery and event execution.
• Act as the face of the institution, manage client relationships, and provide detailed program information to prospective students.
• Drive sales of art programs, events, and services while managing the studio’s marketing efforts and coordinating collaborations.
• Handle administrative tasks, including staff onboarding, event planning, and ensuring team alignment for efficient daily operations.

Requirements:

• Degree in Business Management/Arts Management or equivalent.
• At least 2 years of Sales/Customer Relationship Management/Operations experience in Education sector.
• Strong ability to manage client relationships and provide excellent customer service.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service Delivery Manager (CyberSecurity)/ Customer Manager

Responsibilities:

• Strong in handling Service Delivery Management/ Customer Management
• Experience in providing Services and Solutions on CyberSecurity Management.
• Technically inclined in handling Service Delivery and supporting Customer Management.
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide consultation and advisory on CyberSecurity Solutions.

Requirements:

• Demonstrated strong experience in handling Service Delivery Management/ Customer Management.
• Experience in providing CyberSecurity Services and Solutions to customers.
• Strong knowledge of CyberSecurity.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001 and etc.
• Minimum 3 years of experience in customer success roles or experience in a cybersecurity operation center
• Good in Service Delivery and Customer Management.
• Experience in handling Service Level Agreement (SLA).
• Possess Government or System Integrator Consulting domain.
• Experience with contract and vendor management.
• Possess Diploma or Degree in relevant field.
• Only Singaporean applys.

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to [email protected]

We respect your privacy and all communication will be treated with confidentiality.

*Only shortlisted candidate will be notified.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Work in a dynamic and international environment

Job Description

• Manage a team of technicians and contribute to the overall success of after-sales department
• Manage and coordinate the daily operations of the workshop, including scheduling, resource allocation, and quality control.
  • Oversee the maintenance and repair of vehicles
  • Monitor workshop performance and identify areas for improvement
  • Other duties assigned

Job Requirement

• Minimum GCE "N" Level or equivalent with 1 year of experience in managing an automotive workshop
• Strong leadership and management skills
• Excellent organizational and time management skills
• Ability to diagnose and troubleshoot vehicle problems
• Strong customer service orientation
• Proficiency in using diagnostic tools and software

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

• Position : Centre Manager-(Enrichment Centre - Primary/Secondary)-MUST have Supervisor Role
• Location : Bukit Timah Centre
• Working hours : 44 hours, 5 days work week, 4 weekdays: 12:30pm to 9:30pm; 1-weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $4700 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Provided exceptional customer service to clients, resulting in high customer satisfaction ratings
• Managed centre operations including teachers and front desk team
• Handled operations reports as well as meeting of centre KPIs
• Handled multiple service requests simultaneously with accuracy and courtesy
• Lead centre's team to achieving sales targets
• Ensure smooth operation of centres of exceptional quality according to SOP
• Build and manage customer relationships
• Accountable for managing the facilities, resources and equipment of the centre and ensure that safety protocols are adhered to
• Lead and manage the team

Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred
• Strong sales and customer relationship management skills
• Demonstrated ability to lead and inspire a team to achieve common goals
• Able to work independently to resolve problems

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Details:

• 5 working days
• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm
  B shift: 1 to 10.30pm
  C shift: 10pm to 7.30am
• Location: Central Region/ Sentosa

Key Responsibilities:

• Supervise all Front Office sections and other hotel operational departments.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid-outs, cash advances, and check acceptance following established procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth.

· Take ownership of customers issues and follow problems through to resolution.

· Set a clear mission and deploy strategies focused towards that mission.

· Develop service procedures, policies and standards.

· Keep accurate records and document customer service actions and discussions.

· Analyze statistics and compile accurate reports.

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

· Keep ahead of industry’s developments and apply best practices to areas of improvement.

· Control resources and utilize assets to achieve qualitative and quantitative targets.

· Adhere to and manage the approved budget.

· Maintain an orderly workflow according to priorities.

Minimum Qualifications

· Proven working experience as a customer service manager, retail manager or assistant manager.

· Experience in providing customer service support.

· Excellent knowledge of management methods and techniques.

· Working knowledge of customer service software, databases and tools.

· Awareness of industry’s latest technology trends and applications.

· Ability to think strategically and to lead.

· Strong client-facing and communication skills.

· Advanced troubleshooting and multi-tasking skills.

· Customer service orientation

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Role/ Department

The CSDM is responsible for overall service for key franchise client(s) working closely with operational teams and senior management cross jurisdictional. The successful candidate should utilize their knowledge of services to provide clients with information and suggestions to add value to the relationship and work with the Relationship Manager(s) to identify opportunities to cross-sell products generating additional revenue.

The key responsibilities of the role include:

• Responsible for service within Northern Trust and ensures connectivity across operational teams within Client, Trustee and NT
• Monitors and measures client and product performance, including but not limited to SLA's, issue logs, internal and external client service reviews.
• Plans and facilitates client meetings/calls including scheduling client and trustee service review meetings/calls and visits; preparation for and follow up of client / trustee meetings/Due Diligence Visits; oversight of all fee billing to ensure it is issued in a timely manner
• In conjunction with the Relationship managers, engages with the Client’s & Trustee’s Senior Management on difficult / complex issues, including error resolution and management. Also ensure escalation in a timely manner both internally and directly with the clients / Trustee
• Delivers client service resolutions by engaging and working with other functional areas and internal stakeholders both locally and globally, ensuring timely and efficient level of service excellence.
• Ensures follow up to day-to-day client queries and issue resolution in conjunction with Fund Accounting / Transfer Agency etc., to ensure SLA and KPIs targets are met.
• Responsible for overall project planning for the clients including new funds, mergers, liquidations etc. in conjunction with New Business Teams and Operations
• Ensures timely completion and publication of monthly reporting including calculating Key Performance Indicator levels and review of monthly reporting packs to client / trustee
• In partnership with the Relationship Managers, prepares for and attend Board Meetings and is responsible for reviewing board packs and following up action items raised during the meetings.

Skills/ Qualifications

The successful candidate will benefit from having:

• A strong track record with multiple years’ experience in financial servicing, preferably in asset servicing.
• Overall Knowledge of fund administration required to manage client relationships
• Knowledge of fund structure, general finance and portfolio management concepts to consult on client needs
• Skills in negotiation, delegating and leadership are necessary to service the client relationship
• Previous experience in a similar role
• Is innovative, analytical and solution driven.
• Excellent oral and written communication skills are required
• Client skill and service excellence

Responsibilities

• Manage documentation of new incorporations and new fund establishments; support ongoing company and fund maintenance; review subscription and redemption agreements and maintain books & records for companies & funds; manage fund subscription and redemption; manage Board and Investment Committee meetings, minutes, and resolutions; annual corporate secretarial updates.
• Maintain accounts with banks and brokerages, including opening accounts, responding to bank queries, and preparing regular reviews.
• Oversee IT providers to implement security features and back-ups, and maintain websites.
• Manage purchase and sale of real assets, maintain inventory lists, and manage valuations.
• Manage new client onboarding and existing client reviews of KYC/AML/CFT/SOW/SOF; review transactional flows based on risk level and assessment.
• Prepare and submit regular reports to regulators (e.g. MAS, CIMA, BVIFSC) and authorities (e.g. CRS, FACTA, ES).
• Develop, maintain, update, and ensure adherence to a comprehensive risk management framework that integrates regulatory requirements, internal policies, and industry best practices.
• Continuously monitor and analyze regulatory updates, assess potential risks, and implement proactive strategies to ensure operational resilience and excellence.

Requirements

• Experience in the operational administration of companies
• 5 years of working experience in Administration and Operations.
• Prior experience in Compliance and Internal Audit is a huge plus.
• Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs/issues
• High sense of urgency and good time management to prioritize tasks

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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*GOV* Service Delivery Manager |Network

Working arrangement: Hybrid working arrangements

Working location: Central

Salary Package: Up to $8,500 + AWS

Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of delivering essential enterprise-level network services. Your role involves executing initiatives that leverage cutting-edge network technologies to meet the evolving needs of forward-thinking organizations. Collaborate with team leaders and outsourced service providers to plan and deliver projects, enhancing service satisfaction and delivery.

Job Responsibilities

• Provide essential enterprise level network services
• Execute new initiatives and enhancements that result in innovative use of network technologies to meet the needs of forward-looking organisations
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or create new network services to enhance service satisfaction and delivery.
• Work with our Central ICT Infra capability centres to design and best fit Network solutions to existing and future infrastructure needs.
• Execute projects to deliver network services that achieve standardisation of network services across organisation to reduce operations overheads and greater satisfaction of network services.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 3 years of relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for network services
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good communication skills, both oral and written, with the ability to present ideas and influence stakeholders

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Our client is actively searching for an Assistant Manager/ Manager, Centre for Health Activation to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The Manager is responsible for supporting the Director in driving, leading and supporting the three key thrusts of the Centre for Health Activation and fulfilling the departmental goals.

He/she must be able to lead and build synergy as one Centre for Health Activation team member – be a positive, proactive and responsible team player and collaborate closely with teams within NHG, CHI and CHA.

The responsibilities of this role are:

• Lead the development and implementation of a sustainable patient education and research roadmap, community engagement framework and toolkit that would help enhance and elevate the branding and reputation of the Centre for Health Activation. This includes preparation and presentation of proposals for the approval of Senior Management and other relevant meeting platforms and ensure timely completion of all projects and reporting of outcomes.
• Drive strategic projects and initiatives pertaining to taking on a leadership role in building and sustaining new and existing community partnerships to drive activation efforts within NHG, CHI and CHA. Develop and implement a conducive framework and environment for individuals to take charge of their own health and to care for the health of others in the community through a well-developed patient education framework.
• Build and sustain community partnerships in the areas of training volunteers and co-creating a community of practice in driving health literacy efforts. Create the means, framework, platforms and environment for NHG residents to take charge of their own health and to go beyond self-care to serving the community.
• Create and build a vibrant marketplace by bringing together volunteers and partners from different organisations to network, share experiences and best practices and exchange ideas and bond with one another. This diversity allows NHG to have fresh perspectives for better decision making, risk management and a more robust corporate governance.
• Build communities of activated and health literate volunteers with shared interests. Ideas garnered from learning platforms could go towards research or to improve the framework in developing and sustaining a community of Patient Education Ambassadors.
• Identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of CHI and CHA.
• Identify appropriate research tools, partners and methodologies such as the adoption of validated tools and digital platforms, which enables the patients to assess their personal activation levels and equip them with the resources, knowledge and support to increase activation levels through experiential learning.
• Lead large scale community events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.

The ideal candidate will need to have the following qualities and experience:

• Degree in business, communications, social sciences, behavioral science, psychology, social anthropology or a related field will be an advantage
• At least five or more years of community engagement and/or research, preferably in the healthcare and/or social service sector.
• Must have prior experience in leading teams.
• Strategic thinker with the ability to lead and influence behaviours to get work done
• Ability to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision
• Strong organisational and project management skills, with a keen eye for details
• Excellent written and verbal communication skills
• Team player with excellent people skills with a positive, upbeat and enthusiastic attitude
• Highly resourceful in problem solving and resilient in overcoming challenges independently
• Experience in large-scale event management
• Strong work ethics
• Superior professionalism, leadership skills and makes sound judgment

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.