Our client is from the Retail Industry. They are looking for a IT Support Executive to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Collaborate with external vendors for maintenance and service coordination.
• Provide troubleshooting and support at levels 1 and 2 for both corporate and store users.
• Install, administer, and configure various systems, including desktops, laptops, and mobile devices.
• Assist in training, onboarding, and offboarding of staff.
• Ensure the firmware of devices such as laptops and desktops is kept up to date.
• Manage and maintain IT assets effectively.
• Develop, establish, and update Standard Operating Procedures (SOP) and documentation for IT-related tasks.
• Compile and generate departmental reports in Korean for the HQ IT team.
• Serve as the liaison between the Singapore IT team and HQ IT team to facilitate effective communication and execution of projects and assignments.
• Handle other ad-hoc duties as assigned.

Requirements:

• Min Diploma or bachelors’ degree in Information Technology or related discipline.
• Minimum 2 years of relevant experience in retail environment
• Strong in business level Korean & English language in order to liase with HQ IT Team in S Korea.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Main responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

- Gatekeeper for the production stability & quality

- Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

- Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)

- Supervise the production activities (with reporting, governance and operational management)

- Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)

- Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)

We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.

We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.

We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.

We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.

We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.

We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.

We are finally responsible for the CBI Run Portal.

Strong points:

Challenging mission which help to develop strictness, agile methods and precision in the communication

Ensures a good visibility from the management and all CBI colleagues

The collaboration with support & dev teams allow to develop IT and production knowledge

It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

Need to structure the information for all CBI team

Need to bring more and more visibility

Need to propose initiative to develop digital solutions and assets

Need to save workload by optimizing and automatizing RCT activities

Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

Be the point of contact on each run process to give advice on method and good practices

Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.

Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

• Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Provide user data and application recovery

• Providing Remotely support.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Provide VIP support (When required)

• Resolve and update incidents with in SLA and also update stakeholders for P1 cases

Responsibilities

• Working closely with sales & marketing on product pricing strategies
• Implement and oversee on product pricing and discounts
• Conduct product and pricing analysis to ensure pricing competitiveness
• Verifying the validity of price and condition inquiries and guaranteeing adherence to all applicable price-related regulations
• Developing SAP Cloud Analytical analytics tools and customized reports
• Stay updated on market trend and competitors’ pricing models
• Ad hoc duties as assigned

Requirements

• Bachelor of Business Administration or Economics or equivalent
• At least 5 – 8 years of pricing analysis experience
• Experience in using SAP system will be ideal

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Executive.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Provide face-to-face or remote customer support across all end user IT services
• Apply technical knowledge to support end users for corporate desktop, laptop, mobile devices as well as network services, email services, etc.
• Install, upgrade, support and troubleshoot Windows Operating Systems and applications such as Microsoft Office or any other authorized desktop applications.
• Troubleshoot and perform hardware break-fix on computers, or follow up warranty process accordingly
• Deliver and maintain excellent customer service, ensuring all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Provide ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.

Job Requirements:

• Diploma or Degree in IT, Computer Engineering or equivalent
• 1 to 2 years' experience in IT Desktop support
• Good support knowledge in MS Windows OS and Office Suite products
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems

Location: Depot Close (Queenstown area)

Working hours: 8.30am to 5.30pm (Monday to Friday)

Salary: $2800 - $3400

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Service Request Team Lead (SR Team Lead)

Salary: $2,800 - $3,200

Working day: Monday - Friday (8.30am - 6pm)

Working location: Upper Changi

Job Responsibilities

• Lead and manage a team of Service Request Administrators in daily operations for IT related Service Request and RSA token assignment.
• Manage vendor for scheduling of hardware, collection, setup and decommission of machine.
• Maintain and update documentation process and procedure.
• Validate the billing to client and vendor.
• Reviewer for devices if they qualify for tech refresh.
• Perform UAT testing for system enhancement.
• Liaise with IT Service management team for service request form creation or modification.
• Prepare meeting minutes for weekly meeting with client.
• Submit monthly SLA (Service Level Agreement) report.
• Review quotation for repair of devices (laptop, desktop, printer).
• Maintain strict confidentiality especially to sensitive information/personal data.
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• At least 2 years or equivalent relevant experience in related field.
• Proficiency with Excel formula.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Office Based at Tiong Bahru (Alexandra Road)

Salary S$4000 - $5000

Job Description: -

The Finance Analyst is responsible for providing critical financial analysis and support to various departments within the organization. They will assist the organisation to make sound financial decisions by collecting and analysing financial data, preparing reports, and present the findings to management which will contribute to the strategic planning and decision-making process of the organization.

Role & Responsibility:-

• Perform in-depth analysis of financial data, including but not limited to income statements, balance sheets, and cash flow statements, to identify trends, variances, and areas of concern.
• Prepare and distribute regular financial reports and dashboards for various stakeholders, summarizing key performance indicators, financial metrics, and insights.
• Creates financial models based on analyses to support organizational decision making.
• Analyse budget-to-actual performance, investigate and explain significant variances, and recommend corrective actions when necessary.
• To create and manage financial models to support long-term planning, investment decisions, and scenario analysis.
• Develops financial plans and reports for organizational leaders.
• Analyses industry trends and makes recommendations based on those trends.
• Assist in the development of annual budgets and financial forecasts.
• Evaluate the cost-effectiveness of various projects, products, and initiatives and provide recommendations for cost-saving opportunities.
• Evaluates capital expenditures and depreciation.
• Assess financial risks and recommend strategies to mitigate those risks.
• Bonus where the candidate has an understanding of company valuation models or experience with mergers.
• Perform other related duties as assigned by the Executive Chairman and/or higher Management.

Requirement:-

• Candidate must possess at least a Degree in Accountancy / Finance / Economics or above.
• Have a sound understanding of Singapore Financial Reporting Standards (“SFRS”) and International Financial Reporting Standards ("IFRS")
• At least 2 years of relevant working experience or Management Reporting

Loh Suet Yan Reg No: R22108031

The Supreme HR Advisory Pte. Ltd. EA No: 14C7279

An exciting opportunity to be be involved in Customer Data Analytics, producing insightful analysis and to establish data product roadmap, to develop and roll-out data product based on various data sources that forms a centralised customer data view within Enterprise Data Platform.

Mandatory Skill-set

• Bachelor's Degree in Computer Science, Business Analytics, Statistics or equivalent;
• At least 3-4 years of hands on experience in data analytics;
• Proven experience in designing and developing data models and ETL;
• Proficient in performing data analysis using SQL, Python or SAS;
• Has experience in data warehouse design such as Star Schema, Snowflake Schema, Data Vault, Database Normalization and De-normalization;
• Strong analytical and problem management skills;
• Proven experience in stakeholders management skills;
• Independent, yet a good team player;
• Proactive with high sense of ownership.

Desired Skill-set

• Experience in graph database or column-oriented database is a plus;
• Experience in financial industry is a plus.

Responsibilities

• Perform data profiling and data analysis on data sources;
• Design, plan and communicate data products roadmap to relevant stakeholders;
• Develop, test and roll out data product;
• Identify and define data quality mechanism to make sure data is available, usable and of high quality;
• Manage and prioritize change requests from users;
• Support development of analytical data consumption;
• Involve in the planning of data management strategy and technologies;
• Ensure that all data analytical projects are compliant to necessary guidelines, policies and regulations;
• Keep up to date with latest industry trends, regulatory compliance and emerging threats;
• Identify risks and collaborate with relevant stakeholders to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Engineer.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

This is a 12 months contract assigned to our client

Work Location: Victoria Street

Salary Range : $2,300-$2,600

Weekday shift

Shift 1 08:00 - 17:00

Shift 2 09:30 - 18:30

Shift 3 11:00 - 20:00

Saturday tentative.1 weekday off after 2 Saturdays

Shift 1S 08:00 - 12:00

Shift 2S 13:00 -17:00

Technical Helpdesk

1) Issue Management

a) Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

b) Identify the impact, urgency, and priority of incidents

2) Provide initial troubleshooting and support for incidents.

3) Escalate incidents that cannot be resolved by the service desk to the appropriate Application

Maintenance team and monitor progress.

4) Seek confirmation for closure from the user when resolution is provided.

5) Serve as the first point of contact for all incidents

6) Prepare issues statistic for reporting purposes.

7) Prepare daily, weekly and monthly report Daily monitoring

8) Liaise with client to clarify issue and assign issue to team for resolution.

9) Track and report on issues resolution.

10) Assess common issues and suggest improvement points.

11) Track and report on day-to-day operations to maintain system stability

Job Description:

• Provide support to Project Managers their admin work, document compilation, tabulation of reports and figures, meeting scheduling, onboarding and offboarding process, etc.
• Handle the IT account request and route to the relevant action parties for action and tracking the completion to close off the request.
• Assist in the preparation of system account reviews. Coordinate with the relevant parties for the review of system accounts.
• Assisting in the update and maintenance of the system register and tracking the end of support for the software component used by the various application systems.
• IT asset tracking and updating register.
• Track invoices and check for services rendered or goods received.
• Any other ad hoc duties as required that commensurate with the job grade.

Requirements:

• Diploma and above

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Summary:

You will handle the IT helpdesk function , assisting users and also manage the servers to ensure it is always in good functional use . In addition, you will take care of the IT inventory and at times, be assigned to handle some IT projects under the guidance of you departmental head.

Pre-requisites:

• 3 years of IT Helpdesk ecxperience
• Diploma/Professional certificate in IT
• Patient and helpful personality
• Ability to multi-task

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Basic $4500 - $6000 (Depends on experience)
• Mon - Fri (8.30am - 5.30pm)
• Working location: Tai Seng (Nearby MRT Station)
• Permanent role + AWS + Bonus + Company Yearly Trip + Gathering Event

Job Responsibilities:

• Respond to regional IT support requests from end-users.
• Troubleshoot and promptly resolve hardware, software, and network issues.
• Provide both remote and on-site assistance for technical inquiries.
• Install, configure, and upgrade computer systems, software, and peripherals.
• Analyze recurring issues to implement permanent solutions.
• Collaborate with IT teams to address complex problems.
• Occasional Travel Required to Oversea Offices.

Job Requirements:

• Min. Degree in IT, Computer Science, or related field (or equivalent work experience).
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or similar will be an advantage.
• Knowledge of Managing network equipment, like Cisco and Cisco Meraki will be an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

· Handle system backups for the local sites, operating servers, and network equipment, and document the findings.

· Assist in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.

· Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications. Good experience in O365

· Resolve hardware and software issues pertaining to desktop and mobile devices.

· Provide support for production and office peripherals as required.

· Work closely with the Operational Technology (OT) teams to understand system requirements and integration points.

· Troubleshoot and resolve issues related to the convergence of IT and OT technologies.

· Manage incident and service tickets in ServiceNow.

· Manage critical incidents and handle escalations in a professional manner.

· Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.

· Plan and implement IT rollout projects.

· Minimum 5 years of work experience in Information Technology.

· Familiarity with ITIL processes, Microsoft Office 365, One Drive, SharePoint.

Interested applicants please send your resume to [email protected]

Jane Ng Wei Ling

R1104585

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

Exciting opportunity at Nordic IT in Singapore

Nordic IT specialises in email and collaboration solutions for the maritime industry and is considered one of the world's leading companies in our field. We have offices in Lyngby, Singapore, Dubai and San Antonio, Texas. We have customers worldwide and work with hosting, IT support, IT infrastructure and software development.

IT Support

For our office in Singapore, we are looking for someone who wants to join our skilled team of supporters. We will introduce you to all tasks within your education and ensure you get the training needed. The technologies we work with are mainly Windows Server, Azure, SQL and Microsoft 365. You will be introduced to IT infrastructure at customers on-premises, at their hosting partners and at Nordic IT´s own cloud solution, reMARK Cloud, hosted in Azure. This is a customer fronting position. You are expected to communicate directly with customers and business stakeholders to understand their issues and provide solutions.

Typical work tasks

• Ensure to provide effective and timely service to our customers.
• Identify and resolve technical issues from customers via phone, email, on-site, and remote support.
• Contribute to maintaining a high customer satisfaction score.
• Manage and monitor installed systems, servers, network infrastructure, both on-premises and on Microsoft Azure
• Collaborate with our development team, report, and resolve software issues.
• Coordinate change requests, system enhancements, and quality assurance of solutions before deployment to production
• Develop and update technical documentation and guides.
• Assist with installation and configuration tasks.
• Constantly evolving, stay updated with the latest trends, tools, and best practices in cloud computing.

Skill Sets

• Formal training and/or experience in providing IT support.
• Passionate about all things IT.
• Communication skills in English. (Mandarin is a plus but not a requirement)
• Ability to work independently as well as in a team.
• Good at solving complex problems.
• Service-minded.

What we offer

As an IT supporter at Nordic IT, you'll have the opportunity to work closely with experienced colleagues and learn about complex IT solutions from companies worldwide.

• The opportunity to learn and collaborate with experts and teammates from all over the globe.
• A supportive and learning-rich work environment.
• Great opportunities to develop your skills.
• Industry standard annual leaves benefits and AWS component.

Our address

Our office is a 5 min. walk from Bendemeer MRT Station, or 10 min. walk from Lavender MRT Station at CT Hub, 2 Kallang Avenue.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

Responsibilities:

• Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
• Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
• Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards.
• Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
• Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
• Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Education:

• Bachelor's degree/University degree or equivalent experience

Qualifications:

• Minimum 2 years of relevant banking experience preferred
• Experience in customer experience/client issue and complaint handling management
• Proven investigative and analytical skills
• Possess ability to present concepts and influence/lead change
• Demonstrate clear and concise written and verbal communication skills
• Knowledge of risk and control expectations in a banking environment
• Must be comfortable in handling technical system application issues and enquiries
• Deliver high-quality customer service with focus on client issue management and achieving quality results consistently

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Work Location: East

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

• Monitor service levels performance against critical measures set in service contract

• Review monthly invoices billed by vendor

• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

• Review processes and identify areas for improvement, risk and control.

• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

• Prepare and facilitate audits by internal, external or regulatory audit functions.

• Provide operational support to Business Units for new initiatives.

• Manage Business Continuity Planning (BCP) for outsourced-related matters

• Support Data Loss Prevention (DLP) implementations in the outsourced area

• Perform and support site visits with site visit SMEs and control functions

• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong leadership skills with sound, analytical and decision making abilities

• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

• Strong people-relations and influencing skills

• Demonstrate critical thinking: ability to suggest improvements and identify risks

• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations

• Domain knowledge in courier services or cheque processes will be an added advantage