Total 103 it manager job vacancies in Customer Service category in d09 cairnhill orchard river valley

Company Overview:

Global Tax Free Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as s sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services to tourists.

Specialists in tax refund services, Global Tax Free offers:

· Tax(GST) Refund Services for tourists and merchants

· Central Refund Counter

· Marketing Services

· Market Intelligence

Join our pioneering team at the forefront of technology. We are committed to innovation, creativity, and excellence in the tech industry. Our culture fosters growth and collaboration, empowering every team member to contribute to our success.

Role Overview:

We are seeking an IT Support Engineer who is adept at managing and maintaining our technical infrastructure and also possesses a keen sense of adventure and flexibility. Your role will extend beyond the confines of our office, taking you to data centers, airport airside operations, and retail locations. You will ensure the seamless operation of our IT assets, troubleshoot complex issues, and implement robust security measures. You will also oversee network security measures, including penetration testing and network vulnerability scanning, to make sure our technical infrastructure supports all locations with appropriate compliance.

Key Responsibilities:

· Maintains, configures, and ensures the reliable operation of computer systems, peripherals, POS devices, and network servers.

· Handles the installation and upgrade of computer components, POS devices, and software.

· Addresses hardware and software errors, prioritize problems, and mitigate the impact of IT issues.

· Drafts technical specifications for planning and executing regular IT infrastructure upgrades and update patches.

· Leads efforts in desktop and helpdesk support to minimize disruptions.

· Coordinates IT audits ensuring compliance with relevant regulations and standards, and addressing any audit findings promptly.

· Visits data center, retail outlets, and the airport and provide on-site technical support, ensuring the stability and security of IT operations across all locations.

Minimum Qualifications:

· Diploma or ITE in Information Technology, Computer Science, or related fields.

· At least 2 years of hands-on experience in IT infrastructure support.

· Certifications in relevant tech areas (e.g., Cisco CCNA) will be desirable.

· Proficient in hardware, software, and networking systems.

· Exceptional troubleshooting and problem-solving skills.

· An adventurous spirit ready for the demands of fieldwork across diverse locations.

· Good to have hands-on/technical knowledge of:

Network technologies, like Fortinet, Cisco switches, routers. LAN/WAN, subnets, firewalls, VLAN's, and VPN.

· Proficiency in Korean is a plus

Why Join Us?

· Dynamic and innovative workplace culture.

· Opportunities for growth and learning.

· Corporate direction with continuous growth and vision.

We are on the lookout for dynamic individuals passionate about technology and ready to go the extra mile. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Details about the Client

The Opportunity

• This is an exciting opportunity- is a leader in the health sector, Founded in 1823, the company is headquartered in Slough, United Kingdom, and has a presence in over 60 countries worldwide.
• Hybrid work arrangement

Roles & Responsibilities

You will be responsible to provide Level 1 support to ensure the smooth running of the office from a Technology perspective

• Providing additional IT Support to the team
• Perform an inventory reconciliation on IT equipment, categorizing and documenting for better tracking
• Support the Service Lead on the maintenance and testing of fixed office equipment such as Laptop Docks, Monitors, Peripherals, Printers and Projectors
• Partner with HR and event organizers for the setup of the office to support various in-person and virtual events such as Townhalls, Workshops and Large meetings
• To provide support for VIPs when they are visiting the office
• To work with IT Support teams on issue resolution
• To support and coordinate IT activities related to local IT projects.

Please note that the duties and responsibilities within this role may change over the course of employment, which will require flexibility.

Requirements

• 5 years’ experience in an Office administration or in an IT support role
• Proficient in the use of Microsoft Office 365 and Teams
• Have helpdesk experience, in a multinational environment would be an added bonus but not a must
• Has a partnership and customer service mindset

Next Step

• Prepare your updated resume
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

RESPONSIBILITIES:

Set sales goals, compare performance to goals, and adjust goals as needed

Assess current team processes and procedures, identify opportunities for improvement, and implement them

Develop individual quotas and assign territories for team members

Provide detailed and accurate sales forecasts

Coach, mentor, and provide feedback to team members

Foster a competitive yet collaborative team environment

Assess individual performance through observation and measurement, and suggest corrective actions as needed

QUALIFICATIONS:

Strong oral and written communication skills

Proven ability to lead a team to meet quotas

Results-oriented with strong analytical skills

Excellent leadership skills and experienced in setting sales goals

1-2 years of experience in sales

Job Description:

• Manage the day-to-day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response promptly
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one-stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Assist in any other duties and projects as assigned

Requirements:

• 1-2 years of relevant experience

How to Apply:

Interested applicants, please email your resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin

CEI No: R24125496

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

• Contribute and maintain a knowledge base of frequently asked questions and solutions.

• Vendor coordination for customer onsite support when necessary

• Adhere to data centre routine and security procedures

• Working in a rotating shift schedule to ensure 24x7 coverage

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.
• Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Financial Planning & Budgeting:

- Lead the development of annual budgets and quarterly forecasts.

- Partner with department heads to align financial targets with operational goals.

- Create models to forecast revenues, costs, and profitability by business line, department, or product.

Reporting

- Prepare and distribute accurate and timely reports for senior management, including economical P&L and other comparison reports.

- Analyse financial performance against budget and prior year performance, explaining variances and trends.

- Produce monthly and quarterly management reports, providing insights on key financial metrics and KPIs.

Forecasting & Scenario Analysis

- Develop long-term financial forecasts and scenario analyses to support strategic initiatives.

- Build and maintain complex financial models to support decision-making.

- Provide ongoing updates to forecast models based on market conditions, business changes, and financial trends

Data Analysis & Decision Support

- Perform deep-dive analysis into business operations, highlighting risks, opportunities, and inefficiencies.

- Support key business decisions by analyzing the financial impact of proposed strategies or projects.

- Conduct ad hoc financial analysis as requested by leadership.

Process Improvement

- Continuously improve financial reporting processes to ensure accuracy, efficiency, and automation.

- Identify areas for process automation and optimization, particularly in budgeting and reporting tools.

- Implement best practices in FP&A processes and tools

Collaboration

- Work closely with the accounting team to ensure accurate financial reporting and effective budget controls.

- Collaborate with cross-functional teams to support strategic initiatives and business planning.

- Present financial insights and recommendations to key stakeholders, including senior management and department heads.



Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)

Main Responsibilities

The primary function of the Deskside IT Support (Mac) role is to support users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning environment, either onsite or remotely.

• Deploy and maintain new workstations
• Provide technical support for desktop issues
• Support VIP members of Hogarth
• Assist users in Joint Ventures, liaising with Hogarth Production Support to ensure the site is fully supported
• Document and update documentation on standard procedures
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Working with standard application suites and custom workflow tools at Hogarth (detailed below)
• Maintain meeting rooms’ A/V equipment
• Technical support for in-house agency facilities
• Adobe Creative Cloud support
• Microsoft Office support

Additionally, provide first line support for Hogarth staff and clients that utilise Hogarth's applications, ensuring concise and accurate logging and management of all incidents and requests reported to the online service desk. Ensure tickets are resolved to the highest quality within agreed service levels whilst meeting customer expectations. Resolve first line issues and use the appropriate escalation channels if unable to provide a fix.

Specifically;

• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Respond against defined Service Level Agreements and Key Performance Indicators and ensure that appropriate and timely responses are provided
• Complete first line investigation and diagnosis, updating incident records as necessary
• Carry out, and report on daily system health checks for all supported applications
• Triage incoming incidents and escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution
• Participate in major incident events, adhering to defined best practice
• Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
• Maintain the Knowledge Base, updating documentation where appropriate
• Weekend on-call coverage rota for Major Incidents (P1’s and P2’s)

Qualifications and Experience

Essential Experience & Skills

• Good experience of macOS support
• An excellent working knowledge of technical support for desktop issues
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Good working knowledge of Adobe Creative Cloud
• Quick learning skills with information retention and a good technical aptitude/ability
• Confidence to deal professionally with staff at all levels in the organisation
• Service focused "can-do" attitude
• Excellent administration and organisation skills
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Self-motivated with the ability to work autonomously but also to contribute as a team player
• Ability to communicate technical information in a user-friendly way
• Positive attitude towards problem solving and tight deadlines
• A commitment to service improvement with a customer focused attitude

Desirable Experience & Qualifications

• Previous work experience within an advertising agency/post production facility
• Knowledge of media types and file formats
• ITIL V3 Foundation
• Knowledge of JAMF Pro
• Knowledge of Apple Remote Desktop / Microsoft Remote Desktop
• Apple Certified Support Professional (ACSP)

Mon to Fri Office hours

Roles and responsibilities:

• Hardware IMAC Support
• Troubleshoot, diagnose, and resolve the tickets which required onsite support.
• Coordinate within Vendor and Level 3 support team and Level 2 support teams for ticket resolution
• Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
• Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
• Support end users’ devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
• Collect and deploy hardware’s as part of user’s leavers and joiner process
• Asset Management.
• Maintain asset register including hardware and software
• Alert Customer in case of low asset (hardware) or licensing issue (Software)
• PC and other devices logistics Management.
• Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
• Software deployment on end user devices and Deployment of mobile apps
• Hands and feet support -Special devices
• Meeting room support and conference room devices
• Printer Management.
• Laboratory and manufacturing devices management and support.
• Support to Organizational Events such townhalls.
• Customer 3rd Party Support and Co-ordination
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Perform other duties as assigned

Must have skills:

• Should have worked on Modern Device Management using SCCM and Intune.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Candidate needs to have very good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
• Understanding of Vulnerability assessment & Remediation on client devices.
• Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
• Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps, and security applications
• Experience troubleshooting network devices such as printers, tablets, and other peripherals
• Must have understanding of Azure/ cloud environment
• Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communication is mandatory in English and (Local language if have)
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Experience of support Apple Mobile devices

Interested candidates please email your resume to [email protected]

Jonathan Lim Yu Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

The Clinic Manager (CM) will run the assigned clinic under the direction of Director, Operations or any of the delegated authority. The CM will manage an onsite team that support the practicing doctor(s) in the provision of care to our patients, ensuring the overall smooth daily operations of clinic business.

RESPONSIBILITIES:

Manpower:

• Manage clinic staff roster & manpower, with reasonable and fair planning of their work involvement in support of the business
• Request for hiring (where applicable)
• Annual staff appraisal

Expenses and financials:

• Manage clinic expenses, such as, but not limited to; excessive inventory, consumables, expiring drugs, wastages, utility
• Ensure all patient billings and invoices are accurate
• Ensure clinic’s daily financial settlement is done properly, and all takings for the day are accurately accounted for

Work standard:

• Manage staff to deliver customer service excellence and patient satisfaction
• Ensure regular stock-taking is done accurately, based on the agreed frequency
• Manage teammates’ overall work performance, such as, but not limited to; punctuality, accuracy of work, team player

Clinic and suppliers:

• In discussion with reporting officer, execute plans for minor repairs, furniture replacement or any facility needs
• Ensure regular preventive maintenance of equipment and air conditioning servicing in clinic

REQUIREMENT:

• Registered with Nursing Board
• At least a Diploma in Nursing
• At least 3 years of supervisory experience
• Prior experience in the O&G field will be advantageous

Interested applicants, send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Scope:

• Support the team at ground level by providing leadership in coordination of clinical service and strategic planning skills to drive the success of the home visiting program.
• Support and building strong relationships with various clinical discipline in effective service delivery by active engagement with stakeholders, community partners, funders, and government agencies.
• Coordinating clear roadmap for the program's growth and ensure alignment with organizational goals.
• To bring expertise in program development, including designing effective strategies for outreach, recruitment, and retention of participants.
• Streamline processes, optimize resource allocation, and improve overall efficiency in delivering services.
• Establish quality assurance protocols, monitor performance metrics, and implement necessary changes to maintain program effectiveness and compliance.
• Oversee data analysis, performance evaluation, and reporting to track progress, identify areas for improvement, and demonstrate the impact of the program to stakeholders.
• Show leadership personality in steering and supporting program towards achieving evidence based, best practices in integrated health and social service deliveries.
• Work with programme lead to scope and track various aspects of programme evaluation, plan for resources needed to meet programme reporting indicators and aligned with the Institution’s strategic and business objectives.
• Performs any other duties as assigned by Program Lead.
• Performs any other Division duties as assigned.

Job Requirements:

• Degree with at least 6 years' experience and demonstrated competency (with at least 2 years of managerial/supervisory experience preferred).
• A fast and efficient worker with the ability to multi-task.
• Strong interpersonal and communication skills.
• Strong analytical, organizing and prioritizing skills.
• Strong coordinating and facilitation skills.
• Strong Leadership and Strategic Planning skills
• Programme planning and implementation skills.
• Excellent IT skills including MS Word, PowerPoint, Excel and Project.

Responsibilities:

1. Set up and configure PCs and laptops for users.
2. Install software and assist with mobile device configurations for Outlook and Microsoft Teams.
3. Troubleshoot and resolve hardware and software issues for users onsite and remotely.
4. Perform preventive maintenance for office and shop floor PCs, including CMM systems.
5. Manage patching and Windows updates using Ivanti for all devices.
6. Collaborate with vendors to resolve IT hardware and software issues.
7. Maintain IT inventory and documentation for installations and network setups.
8. Handle Active Directory management and assist with urgent IT tasks as needed.

Other Information

• Proficient in Office 365 and MFA applications.
• Strong communication skills, both technical and user-friendly.
• Self-motivated with a focus on detail and customer service.
• Effective project management and problem-solving abilities.
• Team player, able to thrive in fast-paced environments.
• Previous experience in customer support.
• Diploma in Information Technology and 2-3 years in Level 1 & 2 technical support.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.

• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)

• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up

• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary

• Contribute and maintain a knowledge base of frequently asked questions and solutions.

• Vendor coordination for customer onsite support when necessary

• Adhere to data centre routine and security procedures

• Working in a rotating shift schedule to ensure 24x7 coverage

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Company Overview:

Global Tax Free Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as s sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services to tourists.

Specialists in tax refund services, Global Tax Free offers:

· Tax(GST) Refund Services for tourists and merchants

· Central Refund Counter

· Marketing Services

· Market Intelligence

Join our pioneering team at the forefront of technology. We are committed to innovation, creativity, and excellence in the tech industry. Our culture fosters growth and collaboration, empowering every team member to contribute to our success.

Role Overview:

We are seeking an IT Support Engineer who is adept at managing and maintaining our technical infrastructure and also possesses a keen sense of adventure and flexibility. Your role will extend beyond the confines of our office, taking you to data centers, airport airside operations, and retail locations. You will ensure the seamless operation of our IT assets, troubleshoot complex issues, and implement robust security measures. You will also oversee network security measures, including penetration testing and network vulnerability scanning, to make sure our technical infrastructure supports all locations with appropriate compliance.

Key Responsibilities:

· Maintains, configures, and ensures the reliable operation of computer systems, peripherals, POS devices, and network servers.

· Handles the installation and upgrade of computer components, POS devices, and software.

· Addresses hardware and software errors, prioritize problems, and mitigate the impact of IT issues.

· Drafts technical specifications for planning and executing regular IT infrastructure upgrades and update patches.

· Leads efforts in desktop and helpdesk support to minimize disruptions.

· Coordinates IT audits ensuring compliance with relevant regulations and standards, and addressing any audit findings promptly.

· Visits data center, retail outlets, and the airport and provide on-site technical support, ensuring the stability and security of IT operations across all locations.

Minimum Qualifications:

· Diploma or ITE in Information Technology, Computer Science, or related fields.

· At least 2 years of hands-on experience in IT infrastructure support.

· Certifications in relevant tech areas (e.g., Cisco CCNA) will be desirable.

· Proficient in hardware, software, and networking systems.

· Exceptional troubleshooting and problem-solving skills.

· An adventurous spirit ready for the demands of fieldwork across diverse locations.

· Good to have hands-on/technical knowledge of:

Network technologies, like Fortinet, Cisco switches, routers. LAN/WAN, subnets, firewalls, VLAN's, and VPN.

· Proficiency in Korean is a plus

Why Join Us?

· Dynamic and innovative workplace culture.

· Opportunities for growth and learning.

· Corporate direction with continuous growth and vision.

We are on the lookout for dynamic individuals passionate about technology and ready to go the extra mile. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Job Descriptions:

• Introduce services and recommend suitable packages to walk-in customers
• Identify and execute strategies to increase customer expenditure and achieve sales target
• Develop and maintain relationships with regular customers
• Front desk duties including attending to guests/customers and cashiering
• Attend to customers calls and emails on enquiries/feedbacks/appointments
• Assist to handle and resolve customer complaints
• Provide administrative and clerical support from time to time

Job Requirements:

• Experience in similar role preferred (Receptionist/ Retail Sales/ Spa Consultants/ etc)
• Positive attitude and possess excellent interpersonal skills with sound judgement ability to handle different situations
• Sales driven, confident, self-motivated, service oriented, initiative, leadership skills an added advantage
• Able to work retail hours, weekends, and public holidays
• Able to converse fluently in English and Mandarin

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Job Title: IT Support/ Desktop Support Engineer

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: HarbourFront

Pay: $2800 - $3200

Duration: 1 year renewable contract

Working Hours: Office Hours

Key Responsibilities

1. Incident Management

• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
• Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review; else immediate rectification is to be done upon seeking supervisor approval.

2. Asset Management

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification is to be done.
• Ensure the accuracy of the asset information, such as all are tagged and recorded into the asset database, accompanied by necessary form duly signed.
• Report any discrepancy of data to supervisor/ manager and perform the necessary rectification as per supervisor instruction.

3. Desktop Software / Patch Management

• Assist in the testing and rollout of the software/ patches to all PCs.
• Provide daily/ weekly/ monthly update on the progress to the supervisor.

4. Job Request

• Understand the user's requirement, provide recommendation and solution to the user within SLA.
• Provide immediate update on the status of the request assigned.
• Provide on-site VIP Support to key appointments holders.
• Manage and ensure Desktop Teams does meet a minimum expectation support standard.
• Train and guide Desktop Team on their job scope and knowledge transfer
• Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
• Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
• Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
• Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
• To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
• Oversee the day-to-day clinic BAU operation supports
• To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
• Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
• Assisting in Condemning/Decommissioning of outdated assets and disposal
• Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
• Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
• Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required
• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
• Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers

Requirements:

• Minimum 1 years' experience in IT/Desktop Support Engineer is preferred.

Interested applicants, please Email ,and look for

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

JOB DESCRIPTION:

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

• Handle POS system and collecting payments

• Selling of products and services

• Handling customer’s feedbacks

• Assist marketing team

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Team player

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Able to converse in English

• Able to converse in Mandarin will be helpful as well

• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm for festive period

• 5.5 days work week

Salary $2000-$2800, plus commissions

As a Manager/ Executive Manager (Decision Support & Financial Analysis Department) in the Finance Division, you will be a Strategic Business Partner to divisions to provide valued-added financial advisory support.

You will be responsible for the following:

• Evaluate strategic projects in terms of project costing, review of assumptions and methodologies and recommendation of appropriate funding sources

• Assess financial feasibility of projects through financial modelling

• Perform financial evaluation of audited financial statements of tenderers

• Analyse divisions’ monthly financial performances

• Evaluate divisions’ operating/development budget requirements

• Monitor budget utilisation of departments

• Conduct sessions on financial performances, budget utilisation and any finance related issues with divisions

• Provide financial advisory support to divisions and offer guidance to aid decision making

• Provide support for ad-hoc projects and assignments

The job might be for you if you possess the following qualities:

• Degree in Accountancy or Finance or Business; ACCA

• Chartered Accountant would have an added advantage

• 3-5 years of relevant working experience financial advisory roles

• Strong analytical skills, with strategic thinking

• Strong financial modelling and Microsoft excel skills

• Pro-active, positive, assertive and willing to accept challenges

• Excellent interpersonal skills with ability to maintain relationships at all levels in the organization

• Able to keep abreast of fast-paced changes and developments

• Able to multi-task and work under pressure

• Team player with good written, communication and presentation skills

• You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Selling of products and services

• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

• Handle POS system and collecting payments

• Handling customer’s feedbacks

• Assist marketing team

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Team player

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Able to converse in English

• Able to converse in Mandarin will be helpful as well

• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm for festive period

• 5.5 days work week

Base Salary $2000 - $2800 depending on expereience

Plus commissions

We are seeking an experienced and dynamic Senior Service Delivery Manager to join our team. The ideal candidate will have 8-10 years of relevant experience in managing service delivery, field service management, and handling projects in the IT industry. The Senior Service Delivery Manager will play a crucial role in ensuring the successful delivery of services and projects, maintaining high customer satisfaction, and driving continuous improvement.

Key Responsibilities:

1. Service Delivery Management

- Oversee the end-to-end service delivery process, ensuring all services meet the required standards and SLAs.

- Monitor service performance and implement improvements to enhance efficiency and effectiveness.

- Act as the primary point of contact for customers, addressing their needs and resolving issues promptly.

2. Field Service Management:

- Manage field service operations, ensuring timely and effective resolution of on-site issues.

- Coordinate with field service teams to ensure optimal resource allocation and utilization.

- Develop and maintain field service policies and procedures.

3. Project Management:

- Lead and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.

- Develop project plans, define project scope, and allocate resources effectively.

- Monitor project progress, identify risks, and implement mitigation strategies.

4. Stakeholder Management:

- Build and maintain strong relationships with clients, understanding their business needs and objectives.

- Communicate project and service delivery updates to stakeholders regularly.

- Collaborate with internal teams to align service delivery and project outcomes with customer expectations.

5. Vendor Management

- Oversee the maintenance and support provided by third-party vendors to ensure service continuity.

- Manage relationships with vendors and third-party service providers.

- Negotiate contracts and ensure vendors meet performance standards and deliverables.

- Conduct regular performance reviews and manage vendor-related issues promptly.

6. Process Improvement:

- Continuously evaluate and improve service delivery processes to enhance customer satisfaction and operational efficiency.

- Implement best practices and innovative solutions to drive process optimization.

7. Requirements:

- Ensure compliance with industry standards and best practices, including ITIL.

- Maintain relevant certifications and promote continuous learning within the team.

8. Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 8-10 years of experience in service delivery, field service management, project management, and vendor management.

- ITIL certification is required.

- Experience with cloud technologies, including AWS and Azure.

- Cloud certification (AWS/Azure) is required.

- Experience with ITSM tools such as ServiceNow and Jira.

- PMP certification is a plus.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proven ability to manage multiple projects and deliver high-quality results under tight deadlines.

- Proficiency in English and Mandarin as to effectively communicate with mandarin speaking clients and stakeholders.

- Only Singaporeans/SPR due to security clearance requirements

Working Hours: 5 days office hours

Salary: Up to $6K Max + AWS + VB

Job Scope:

The Assistant Manager, Hospitality role is to assist Head, Hospitality to complete all Hospitality-related operations in the Nursing Home, ensuring our establishment works smoothly and to assist in conducting training on Hospitality-related curriculum.

This role is responsible for building relationships with residents and their family members, identifying their needs and a seamless service delivery.

There will be an agreed Key Performance Indicators set for maintaining the service excellence of the nursing home.

Job Scope:

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Job Requirements:

• Min. Diploma/ Degree in hospitality or any relevant field
• Min. 2-3 years relevant experience in hospitality/ customer service field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Job Title: IT Support/ Desktop Support Engineer

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: Central Region

Pay: $2800 - $3200

Duration: 1 year renewable contract

Working Hours: Must be flexible for 12 hours shift.

Key Responsibilities

1. Incident Management

• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
• Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review; else immediate rectification is to be done upon seeking supervisor approval.

2. Asset Management

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification is to be done.
• Ensure the accuracy of the asset information, such as all are tagged and recorded into the asset database, accompanied by necessary form duly signed.
• Report any discrepancy of data to supervisor/ manager and perform the necessary rectification as per supervisor instruction.

3. Desktop Software / Patch Management

• Assist in the testing and rollout of the software/ patches to all PCs.
• Provide daily/ weekly/ monthly update on the progress to the supervisor.

4. Job Request

• Understand the user's requirement, provide recommendation and solution to the user within SLA.
• Provide immediate update on the status of the request assigned.
• Provide on-site VIP Support to key appointments holders.
• Manage and ensure Desktop Teams does meet a minimum expectation support standard.
• Train and guide Desktop Team on their job scope and knowledge transfer
• Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
• Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
• Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
• Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
• To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
• Oversee the day-to-day clinic BAU operation supports
• To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
• Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
• Assisting in Condemning/Decommissioning of outdated assets and disposal
• Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
• Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
• Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required
• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
• Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers

Requirements:

• Minimum 2 years' experience in IT/Desktop Support Engineer is preferred.

Interested applicants, please Email/ Call 6732 1300, and look for

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Responsibilities:

• Configure and customize Jira Service Management workflows, fields, screens, permissions, and automation rules.
• Implement and maintain service request types, SLAs, queues, and reporting within Jira Service Management.
• Collaborate with cross-functional teams to gather requirements and translate them into Jira Service Management solutions.
• Provide technical expertise and support to end-users on Jira Service Management functionalities and best practices.
• Monitor system performance and proactively identify areas for improvement.
• Conduct training sessions and create documentation for Jira Service Management users.
• Stay updated with Atlassian products and industry best practices related to IT service management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience with Jira Service Management (Jira Service Desk), including setup, configuration, and administration.
• Strong understanding of IT service management principles and best practices.
• Experience in creating custom workflows, SLAs, automation rules, and reporting in Jira Service Management.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Atlassian certifications (e.g., Jira Service Management Administrator) are a plus.
• Only Singporeans

Preferred Skills:

• Familiarity with other Atlassian products such as Jira Software, Confluence, and Bitbucket.
• Experience with integrations between Jira Service Management and other ITSM tools or systems.
• Knowledge of ITIL framework and its application in IT service management.

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.