Total 3,153 it manager job vacancies in Customer Service category in Singapore

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

• Provide efficient and effective sales administration and coordination to ensure the highest level of customer satisfaction.
• Support Account Managers in preparing sales quotations in response to customer inquiries with attention to detail and thorough follow-up.
• Respond to customer requests for quotations and product information for new purchases or renewals of licenses/maintenance.
• Verify prices before submitting to the Purchaser to process Purchase Orders.
• Process Sales Orders for confirmed sales.
• Respond to customer requests regarding delivery and coordinate with the Operations team.
• Escalate maintenance or support issues reported by customers to the Operations team.
• Work closely with Account Managers to achieve sales performance goals.
• Gather information and support Account Managers in tender requirements, liaising with Suppliers and the Technical Solution Team.
• Follow up on tender progress and updates.
• Establish good relationships with customers to identify additional opportunities beyond the requested products, expanding business opportunities to increase sales revenue.
• Perform other administrative duties as assigned or as required by the company.

Requirements:

• With Diploma or Higher in related field.
• At least 2+ years of experience in related working experience.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Write Edge Centre Manager

As a Centre Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

Job Location : MBFC

Industry : Legal/Law

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Qualifications/Experience:

· Experience in the field of computer science, information sciences, or related field for 3 to 5 years.

· Microsoft MCP desired or other appropriate certification.

· Strong knowledge of computer hardware, including Dell workstations and laptops.

· Experience with Microsoft Windows.

· Extensive application support experience with Microsoft Office.

· Proven track record of working under Service Level Agreements and a Service Desk framework.

· Experience working in a team-oriented, collaborative environment.

Key Performance Areas:

· Effective communication with Managers and IT staff.

· Provide high quality customer service to all staff.

· Responsiveness and reliability for driving issues to resolution.

· End user satisfaction with the outcome and the manner in which it was delivered.

Knowledge and Skills:

· Strong understanding of the organisation’s goals and objectives.

· Deep understanding of how the various work groups in the organization use technology in their day-to-day work.

· Exceptional written and oral communication skills.

· Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate.

· Strong documentation skills.

· Ability to conduct research into a wide range of computing issues as required.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language to non-technical staff and end users.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritise and execute tasks in a high-pressure environment.

· Exceptional customer service orientation.

· Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective.

Personal Attributes:

· Consistently demonstrates a positive attitude and approach.

· Demonstrates enthusiasm and dedication.

· Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.

· Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.

· Focuses on what can be done. When a problem exists, suggest a solution.

· Builds relationships with stakeholders.

· Maintains a courteous and professional manner in all dealings.

Job Scope:

• Monitor system, performance issues and outages
• Providing end-user and technical guidance
• ATM monitoring and Microsoft windows patching to ensure all ATMs are up-to-date
• Creating batch script to simplify day to day jobs
• Running all BAU jobs and making sure all the job are completed without errors
• Assisting in system deployments and provides support
• Provides technical support for any system-related issues and escalate complex problem
• Document incidents and escalate issues to higher level engineers

Requirements:

• Experienced IT Support Engineer
• Strong interpersonal and relationship building
• Excellent verbal and written communications skills

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is the principal of the reputable Premium German Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)
• A must to possess Class 3 licence

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

1) Please outline the staff’s key areas of responsibilities

• Devise and review individualised care plans for clients.
• Supervise a team of care coordinators in the provision of care to clients.
• Oversee the daily operations of care coordinators and advise on measures to ensure clients’ holistic well-being.
• Oversee activities for clients to promote independence, health, wellness and quality of life and ensure compliance to relevant statutory requirements and organisational policies.
• Maintain up-to-date documentation of clients’ conditions and care treatments.
• Work closely with the centre manager to co-develop activities and events to promote the wellbeing of the clients.
• Meet the grants KPIs set forth by grant makers and assign individual KPIs to the team members.
• Lead and manage the care team in Brahm Centre @ MacPherson.
• Support Centre Manager in management of care team to drive AAC grant programs and outreach KPIs
• Develop care strategies that can also be implemented by other care teams.
• Train the team in clinical care knowledge to enhance their value add to the clients.
• Collaborate with other leaders to leverage on each other’s strengths and capabilities.
• Ensure team maintains proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS)
• Ensure that attendance for all training is promptly entered into Salesforce
• Ensure that all clients' personal data is protected and used in accordance to Brahm Centre's Data Protection Policy
• To ensure that all required administrative reports and follow ups are completed within deadlines given by your line manager
• Any other administrative roles that may be assigned to you.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

*GOV* EUCD Manager | Service Delivery

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46579" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

# Experience -Financial planning and analysis

Location : Pasir Panjang

Working Days : 8.30am to 5.30pm/5days

Contract : 11 months

Skills : Workday, Power BI, Tableau, Cumulus

Send your CV to [email protected]

Responsibilities:

A set of planning, forecasting, budgeting, and analytical activities that support a company's major business decisions and overall financial health.

• Business Partners to the line divisions, offering sound advice on financial planning and management issues, programmes funding, operational issues, tax issues and so on.
• Review lines’ submission of Operating / Capex and Programme budget, scrub assumptions / rationale and consolidate the budget requests and assess reasonableness of budget requested with guidance.
• Managing multiple sources of funds, liaise with funders (e.g. MCI, MOF) to ensure proper accountability,
• Providing analysis for actual utilization/marksmanship reporting

Responsibilities

• Degree in accounting
• Experience in financial planning and reporting solutions
• Proficient in data analytics and visualization tool such as Power BI, Tableau
• Qualified Accountant with at least 5 years of experience in Accountancy and/or Finance, specifically financial planning & analysis
• Good knowledge of Workday will be an added advantage

*GOV* Service Delivery Manager | Enterprise Network

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of delivering essential enterprise-level network services. Your role involves executing initiatives that leverage cutting-edge network technologies to meet the evolving needs of forward-thinking organizations. Collaborate with team leaders and outsourced service providers to plan and deliver projects, enhancing service satisfaction and delivery.

Job Responsibilities

• Provide essential enterprise level network services
• Execute new initiatives and enhancements that result in innovative use of network technologies to meet the needs of forward-looking organisations
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or create new network services to enhance service satisfaction and delivery.
• Work with our Central ICT Infra capability centres to design and best fit Network solutions to existing and future infrastructure needs.
• Execute projects to deliver network services that achieve standardisation of network services across organisation to reduce operations overheads and greater satisfaction of network services.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 3 years of relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for network services
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good communication skills, both oral and written, with the ability to present ideas and influence stakeholders

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46851" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities

• Responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.

• Play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.

• Resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.

• Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

• Degree or diploma in any discipline.

• 1 to 2 years of work experience in the related field is preferred for this position.

Licence no: 12C6060

Job Description:

• Plan and manage inspection program
• Oversee the management of Term Contractors i.e. Conservancy contractors, Security guards and Car Park Operators
• Preparation of ad-hoc reports required by the Agency
• Oversee the Process of Addition & Alteration works applications
• Maintain contactable after office hours
• Oversee and manage all the maintenance and ensure rectification of defects
• Oversee the management and ensure turfing & horticultural works and Pest Control inspection
• Issue works orders when necessary
• Attend to complaints by tenants and liaise with term contractors for repair works
• Oversee the management to Conduct regular inspections of the Property to ensure compliance with the terms of the tenancy/license and to enforce against breaches.
• Oversee the management of daily inspections of the Property to ensure that there are no illegal activities, including but not limited to illegal hawking, illegal occupation of premises, and gambling.
• Oversee the management of inspections to ensure no illegal occupation or misuse of vacant units.
• Oversee the management Conduct regular inspections of the Property on the cleanliness and ensure upkeep of general housekeeping of the site.
• Prepare specifications for quotations.
• Update promptly and ensure proper closure of cases on CMMS
• Monitor Key Performance Indicator
• Ensure compliance to all Service Level Agreement
• Oversee on the tenancy management for the property
• Any other duties assign by the Agency

Job Requirements:

• Estate/Facilities Management or other relevant fields from a recognized tertiary establishment with minimum 8 years relevant working experience in providing facilities management services.
• Good knowledge in Building Maintenance, Property Management and Mechanical/Electrical system.

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on

what’s best for you and when it is important for your team to be together.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.

The Customer Success Manager is part of the LinkedIn Sales Solutions organization. The objective of this role is to drive adoption and engagement of our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. You will be responsible for your customers’ success in APAC, which includes rollout strategy, on-boarding, project management, regular program health and value reviews as well as building and nurturing key relationships with your customers.

Responsibilities

• Commitment to personal journey with Diversity, Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers
• Partner with teams and co-create solutions (ie. sales, implementation, insights, etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI)
• Act as a trusted advisor and provide ongoing consultation and leading practice recommendation to the book of business and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria
• Develops and helps customer drive change management principles and processes to support organizations transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions
• Teach and develop deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
• Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Interpret and analyze customer insights to drive behavior change in product and act as voice of customer to LinkedIn Product teams to continuously improve our product, systems, and resources
• Agree on business objectives and goals as it relates to LinkedIn product with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews
• Share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Value Reviews
• Provide leading practices to help drive user behavior and adoption of product and map solutions to existing customer workflows
• Manage and execute projects geared to drive adoption of new products and services with customers
• Track and document customer activity via system tools, ie. Gainsight
• Encourage customers to utilize appropriate LinkedIn resources to increase their utilization on the LinkedIn platform
• Develops, executes, and inspires peers to help achieve professional development to meet internal needs by providing training and guidance
• Continually work to evolve and improve Customer Success discipline within and across Customer Success Organization.
• Travel required once or twice per quarter

Qualifications

Basic Qualifications

• 7+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Preferred Qualifications

• Bachelor's degree or equivalent practical experience
• Advanced interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client
• Advanced organization, project management and time management skills
• Experience analyzing data, trends and client information to identify product or growth opportunities in service of customer value
• Advanced understanding of software pre-sales and/or sales effectiveness
• Experience managing client accounts with high revenue impact
• Experience partnering with C-level/Director/Leadership Stakeholders
• Advanced verbal and written communication skills, including expertise in presenting to both small and large audiences
• Ambitious and driven, thriving in fast-paced and demanding environment
• Teamwork mentality and willingness to assist wherever needed
• Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
• Proven ability to influence through empathy, negotiation and consensus building

Suggested Skills

• Communication
• Collaboration
• Project Management

Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Broad Function

• Oversees technical functionality and provides users’ support for security and building systems including but not limited to Integrated Security Management System (ISMS), Electronic Access Control System (EACS), Contractor Management System (CMS), CCTV, Duress Alarms, Intrusion Alarm Protection (IPA), Electronic Key Management System (KMS), and Guard Tour System (GTS).
• Coordinates with hospital IT-provider Synapxe on cybersecurity compliance and processes, provides oversight to specialist system vendors to ensure established maintenance regime are adhere to, critical systems are operationally ready. Collaborate with Users on evolving system requirements, provide technical advice and solutioning that is practical and cost effective.

Key Responsibilities and Duties

Specific

• Ensure security and building systems are always ready to support routine and emergency operations. Able to anticipate, troubleshoot and resolve systems issues.
• Coordinate with hospital IT provider, to ensure cybersecurity requirements and processes are adhered to. Serves as a bridge between syste specialist vendors and IT provider to minimise, resolve issues over converged network and hardware to ensure all field devices are functional and ready.
• Provides technical advice and support to Facilities Management/Operations Support Group (OSG) and other hospital Users on evolving requirements, propose practical options that are cost effective.
• Provides oversight on systems maintenance regime by vendors, ensure proper documentation and records keeping. Ensure maintenance contracts are established or renewed on time.
• Review and provide recommendations on optimising security workflows, deployment, responsiveness to incident management by leveraging on existing and new systems and technology.

General

• Participate in organisation projects as assigned.
• Perform all other tasks as directed by Director of Operations Support Services (OSS), or Director of Operations Support Group (OSG).

Job Requirements

• Recognised University degree or equivalent.
• Minimum 5 years relevant experience, security systems and acute healthcare setting in an executive or managerial role.
• Familiar with setting up and managing full suite of security systems, including technical planning, budgeting, installation, testing, troubleshooting, programming applications and systems setup.
• Familiar with cybersecurity requirements, processes and workflows. Ability to work with multiple stakeholders to meet these requirements and ensure systems readiness and effectiveness are maintained.
• Strong interpersonal skills with eye for detail and high level of initiative.
• Strong leadership skills, excellent communication, and negotiation skills.
• Able to work under stress, make assessment and sound judgement calls with incomplete information.
• Ability to navigate through different interest groups, administrative processes, time, and resource limitations to reach win-win situation.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Description

• The Compensation team is looking for an innovative compensation professional to support a develop the global compensation philosophy and strategy.
• The successful candidate will partner with the Compensation team to design, assess, and implement compensation programs organization wide.
• The successful candidate will play a key role in the design, assessment, and implementation of organization compensation programs.
• The key responsibilities include:
• Maintaining and administering key compensation databases and tools
• Gather and analyze compensation data to perform analysis and support business needs
• Participating in compensation surveys and providing analysis of competitive positioning
• Contributing to the development of base salary, bonus, and equity programs
• Contributing to the development of compensation policies and practices
• Performing staff support activities to develop, implement, and administer job architecture and compensation policies and programs
• Assisting with the annual compensation planning process
• Build and maintain relationships with key internal and external partners and vendors

Requirements

• Min 5+ years of experience as a compensation analyst/ Manager, consultant, or similar role
• Exceptional knowledge of Excel
• Demonstrated analytical skills
• Strong interpersonal skills
• Excellent communication skills
• High integrity and ethics in handling confidential information

Preferred Qualifications

• Highly collaborative style and strong team orientation
• Energetic, self-starter with the ability to successfully manager multiple priorities in a complex, matrix and fast-paced environment
• Ability to get involved in the details while maintaining broader view
• Attention to detail and commitment to excellence

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

1. MAIN DUTIES AND RESPONSIBILITIES

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present at the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverage and event in the outlet.

Requirement:

• Excellent verbal and written communication skills.
• Ability to strategize and plan campaigns in advance.
• Willingness to learn about industry trends and innovations.
• Excellent knowledge of social media platforms.
• Ability to work in Public holidays and Sundays.

1. IT Infrastructure Support for Stores, Head Office & Data Centre

• Response to any store feedback related to the IT Infrastructure platform, including Network Connectivity, Network router & switches, Point-Of-Sales (POS) Systems, Time Clock, Handheld Terminal, Wi-Fi access and other’s IT equipment in the Retail Shop. You will need to all the issues raised by the stores is attended and fixed within the SLA.
• Responsible to keep the IT Infrastructure including Servers, Network Connectivity, Wi-Fi access point, Data Backup in Head Office and Data Centre secure and functioning well to support the business operation, to ensure this, you will need to perform a daily pulse check on the infrastructures and schedule maintenance including systems patching and security updates.
• Handing the regular IT workspace support in Head Office, helping and guiding the business users related to the IT issues.
• Responsible for User Identity & Access Management request and fulfillment, ensure that the provisioning, modification and termination of users ID and access on a timely basis and complying with the IT standard and Procedures.

2. New Store Opening /Store Refit IT Readiness

• Work with Project Team, Operation Team and related stakeholders on New Store Opening / Store Refit. Your major tasks include coordination on the Store opening dates, arranging on IT equipment setup and configuration, apply and arranging network connectivity and devices installation.
• Responsible for ensuring the network connectivity IT equipment at store are follow IT Standard.

3. IT Projects

• Ensure the projects execution progresses as planned, resolve issues / conflicts in the project, report regular project status updates, accomplishment, completed and upcoming activities, open issues and risk to related stakeholders. Monitor the resources to ensure the project meets the scope, timelines and objectives.
• Responsible for the proper knowledge transfer documentation to the Field support upon project completion

4. IT Administration Work

• To maintain the IT hardware/software inventory in Head Office, Stores and Data Centre and regular reporting to ensure conformance.
• Monthly summary update on your assigned task and project to the supervisor for discussion, alignment and direction.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De