Total 3,134 it manager job vacancies in Customer Service category in Singapore

Responsibilities:

• Responsible for daily customer service operations.
• Work closely with Company Airfreight department to streamline processes and reduce wastage.
• Responsible for new business implementation.
• Understand customer requirements and take lead for business implementation.
• Promotes a continuous learning culture and partner with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain operations excellence.
• Responsible for team’s yearly appraisal.
• Maintain of team’s training records.

Requirements:

• Minimum Diploma / Degree in Logistics / Supply Chain Management industry or related discipline
• Minimum 2 years relevant experience in the airfreight / logistics / transportation industries
• Experience in managing a team
• Customer fronting/engagement experience preferred.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and commercial information
• Provide IT support for expatriates and visitors’ laptop and secure smartphones.

Local Services (Level 1, 2 and 3)

• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
• Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

Requirements:

• Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years’ experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders
• Good organisational skills with the ability to multi-task
• Ability to work independently, manage priorities and meet deadlines
• Ability to adapt to changing technologies and environments

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are seeking for IT Support and Laptop Technicians to join our technical team.

Preferably past experience or background in computer hardware repairs, computer troubleshooting skills.

This role involves diagnosing and resolving technical issues, performing hardware and software installations and replace laptop parts.

Key Responsibilities:

• Diagnose and repair hardware and software issues on laptops and other tablet devices.
• Perform hardware upgrades and installations.
• Provide technical support and assistance to end-users.
• Maintain accurate records of repairs and services performed.
• Ensure timely resolution of technical issues.
• Collaborate with team members to improve overall service quality.

Qualifications:

• Basic knowledge of operating systems (Mainly Windows OS/Mac OS)
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication skills and customer service skills.
• Detail-oriented with the ability to manage multiple tasks effectively.

The L.E.K. IT Department is seeking a Service Desk Analyst to join the team. This position will report directly to the Regional Service Desk Manager and take day-to-day technical direction from the Service Desk Team Lead.

The Service Desk Analyst provides excellent customer service one on one, follows written instructions to resolve basic problems, is respected and works well with teammates, takes direction well, executes assigned project tasks on time, administrates user accounts, and executes basic scripts within their role.

Responsibilities include, but are not limited to:

• Troubleshooting of routine hardware and software issues handled courteously and expeditiously
• Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging • Updating and keeping our inventory accurate
• Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites
• Documenting, tracking, and monitoring all work item and resolution activity in the ITSM software to ensure a timely resolution
• Escalating issues of a higher complexity to Level 2 and Level 3 specialists when appropriate
• Participating in team projects that enhance the quality of service
• Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, Mac OS, iOS, and Android
• Searching online for practical solutions when they are not documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase
• Providing off-hours support on a scheduled rotation
• Other IT related functions and projects as requested that are not limited to daily IT support

Qualifications:

Technical Skills

• Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
• General understanding of O365, Active Directory, SharePoint, VPN and remote access clients, printers, and other peripherals

Work Style

• Excellent verbal and written communication skills with technical, non-technical staff, and end-users
• Excellent customer service, including empathic listening skills
• Solid self-starter with the ability to work in a team environment
• Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale
• Excellent organizational skills, prioritizing and managing multiple tasks
• Solid ability to offer and accept feedback and constructive suggestions

Professional Experience and Education

• At least 3 years’ experience in a customer focused role
• At least 2 years’ experience in a Service Desk role of increasing complexity
• Experience in a senior role
• Bachelor’s degree or certificate program
• ITIL Foundation or equivalent knowledge
• Latest Microsoft Windows certification or equivalent knowledge

Brief Description & Role

This position will support the day-to-day needs of the IT operations including system application/device support, monitoring and network infrastructure maintenance and management.

Responsibilities

1. Responsible for procurement and management of company IT assets.
2. Source, planning, evaluating, and deploying of new cloud-based IT systems.
3. Provide administration, support, monitoring, enhancing, and maintenance of both on-premises and cloud-based network systems.
4. Participate in monitoring, enhancing and maintenance of all endpoint and network security solutions.
5. Provide timely and good IT support for internal users.
6. Ensure compliance with company policies such as copyright, cybersecurity, licensing and IPR policies.

Requirements

· The candidate must possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Science & Technology or equivalent.

· At least 2 year(s) of working experience in the related field is required for this position.

· Meticulous, independent and able to multi-task with strong analytical and troubleshooting skills.

· Good written, communication and interpersonal skills.

· Good team player and passionate to learn

Skills, Experiences & Knowledge

· Good understanding of cloud and cloud-based services and applications

· Good knowledge and working experience with Microsoft 365 and Azure services and applications.

· Good understanding of cybersecurity, information protection and related practices.

· Good knowledge of computer hardware, networking systems (e.g. Firewalls, VPN etc.) and IP-based protocols (e.g. TCP, UDP, FTP, SSH, Telnet etc.)

· Some working experience with any of the programing/scripting languages such as C#, PowerShell, SQL, Python, PHP etc.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 year contract (Extendable up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

Responsibilities

• Primarily responsible for improving operational management systems in front-end systems such as point-of-sale projects.
• Responsible for the streamlining of existing processes, formulation and implementation of new technology projects, including performing user acceptance testing, as well as stakeholder management.
• Support project lead in implementation of standard operating procedures for new initiatives, in accordance with audit and financial requirements which involves the formulation of training materials for end users.
• Resolve business system production issues together with the relevant stakeholders and assist in gathering feedback from stores and other stakeholders post-live.
• Continuously identify gaps and work closely with stakeholders and vendors in issue resolution.

Requirements

• Diploma in any discipline, preferably in Business and Marketing or Business Info Systems
• Previous working experience in the retail industry preferred but not compulsory
• Experience in conducting UAT independently will be a plus point
• Comfortable with new technology and backend systems

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Key Responsibilities:

• Management of the Service Department: Responsible for overseeing all aspects of the Service Department's operations, focusing on business growth and profitability improvement. Tasks include handling service calls, scheduling resources, maintaining staffing levels, generating sales revenue, ensuring suitable margins, and managing stock and equipment controls. Coordination with production staff is also crucial.
• Management of Staff in Service Department: Direct supervision and management of the service team, ensuring efficiency, productivity, and adherence to company standards.
• Development and Management of Service Customer Base: Build and maintain relationships with customers, ensuring their needs are met and promoting ongoing service contracts.
• Management of Debt Collection: Oversight of debt collection efforts related to service department customers, ensuring timely payments and resolving any outstanding issues.
• Assist in Developing Preventative Maintenance Business: Support the General Manager in expanding the Preventative Maintenance business segment, aiming for specific growth targets.
• Technical Advice to Customers: Provide informed and accurate technical advice to potential customers regarding servicing of the company’s products.
• Quotation Preparation: Promptly prepare quotations for supply, repair, or installation of products as requested by potential customers.
• Coordination of Service Requests: Inform service clients about the schedule of their service requests, coordinating effectively between service crews and customers to ensure timely and cost-effective delivery of services and products.
• Occupational Health and Safety: Assist in maintaining occupational health and safety standards for employees and subcontractors.
• Quality Standards: Ensure overall quality standards for service work performed, maintaining high levels of customer satisfaction.
• Collaboration and Objective Alignment: Work closely with Directors, General Manager, and Senior Managers of affiliated companies to achieve common business objectives and explore growth opportunities.
• Production Paperwork Detailing: Assist in detailing production paperwork to ensure accurate manufacture of the company’s door products as required by clients.
• Dispute Resolution: Effectively negotiate and resolve disputes related to customers, suppliers, or other parties as they arise during business operations.
• Invoicing and Documentation: Prepare paperwork for invoicing related to serviced products, ensuring timely processing and mailing before the end of each month.
• Incident Reporting: Alert Directors about any incidents or matters (e.g., product liability, public liability, workers' compensation, disputes) that may impact the company or require attention.
• Compliance: Adhere to company policies and procedures at all times.

Skills & Experience:

• Excellent knowledge of company products and services to meet customer requirements effectively.
• Proficiency in computer use, including Microsoft Office suite.
• Strong time management skills with the ability to work efficiently to meet deadlines.
• Effective communication skills and ability to build strong relationships.
• Well-developed organizational skills with a focus on coordinating paperwork and reporting requirements.
• Efficient problem-solving abilities and assertiveness coupled with a positive attitude.

This role demands a proactive and organized individual capable of overseeing diverse responsibilities within the Service Department, from operational management and customer relations to financial oversight and compliance with company policies.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Resolves CSO and customer issues

• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.

• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.

• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.

• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.

• Conducts monitoring and coaching sessions

• Provides on-the-job training and mentoring.

• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.

• Involve in Department project

Job Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre

• Good People Management skills

• Great communication skills

• Adhere to Bank Policy and ensure SLA are met

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Salary: up to $9000

Working Days & Hours: Mon-Fri Office Hours

Location: Buona Vista

Job Description:

i. Perform monthly portfolio performance and compliance monitoring, which includes financial market surveillance, liaising with fund managers and trustee for reports, checking for compliance of investment guidelines, detecting and investigating any compliance breaches.

ii. Check the accuracy of the financial statements and journal entries prepared by the Financial Control & Reporting team.

iii. Prepare monthly returns analysis reports.

iv. Prepare quarterly investment monitoring report for the IC.

v. Lead the liaising with auditors for internal audits and audit of Group’s annual financial statements; this includes preparing financial schedules required by auditors.

vi. Supervise Assistant Manager (CT – Investments), who will support and assist with the retrieval of relevant information from Bloomberg, bank portal and external fund managers and preparation of relevant spreadsheets and charts.

i. Perform annual review for approved bond issuers, including company profile and financial ratios.

ii. Prepare annual credit review report for the IC.

iii. Supervise Assistant Manager (CT – Investments), who will support and assist with the retrieval of relevant information from annual reports, credit rating agencies and Bloomberg, and the preparation of relevant spreadsheets and charts.

i. Liaise with banks to source for the availability of bonds and check bond prices and yields.

ii. Ensure compliance with investment guidelines.

iii. Ensure that trades are input correctly into the Treasury Management System (“TMS”) and SAP.

i. Supervise the processing of treasury intercompany loan advances and redemptions.

ii. Act as the verifier and checker for treasury intercompany loan transactions input in the TMS.

iii. Check monthly treasury intercompany loan register and monthly statements prepared by Manager and/or Senior Executive.

i. Supervise the processing of treasury investment transactions.

ii. Act as the verifier and checker for treasury investment transactions input in the TMS.

iii. Review related documents required for settling transactions.

iv. Check the accuracy of the financial statements and journal entries prepared by the Financial Control & Reporting team.

i. In the absence of Director (CT), act as the verifier and checker for daily Singapore Dollar cash pooling operations and in-house cash transactions input in the TMS.

ii. Act as the checker for reconciliation of SAP Treasury In-House Cash (end of day processing run) and external bank statements, and daily In-House cash operations and uploading of bank transfer transactions in SAP.

i. On-board and engage Group entities on long-term fund placements.

i. Assist Director (CT) in preparing IC and Board papers and presentation slides.

ii. Manage new projects or initiatives to improve treasury and investment management of the Group.

iii. Liaise with bank and financial institution counterparties on required KYC and legal and business documentation.

Job Requirements: Min Degree in Accountancy or similar w min 7 years of full-time work experience in auditing, accounting, fund management, banking and finance or treasury operations, preferably in public sector

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

As a leading software company, we are looking for IT Supports to join our team to provide support on our web application solutions to our clients!

• Salary: Up to $4,000 + AWS + VB
• 12-hours rotating shift (8am-8pm/ 8pm-8am)
• Hybrid working arrangement
• Location: Tanjong Pagar

Responsibilities:

• Provide technical support and assistance to clients via various channels (email, phone, chat, etc)
• Troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases
• Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information
• Act as a liaison between clients and internal teams to ensure effective communication and issue resolution

Requirements:

• Diploma or Degree in Computer Science, IT or equivalent
• 1 year of working experience in IT support role
• Knowledge in HTML and Java
• Customer-centric mindset with a focus on delivering exceptional support experiences

Good to have:

• Domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
• Experience in supporting fintech related software applications is a plus

Interested candidates may apply via email to [email protected] (indicating Job ID J45274 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Yeo Jian Qiang (Jay) – Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781

Location: Ang Mo Kio

Working Hours: 8:30am to 5:30pm

Salary: Up to $2800 + Transport Allowance + AWS + OT Pay

Job Description:

• Programming / Re-programming sales DMIU
• DMIU Check/Screen
• DMIU Collection
• Support EPS Work

Requirement:

• Minimum Nitec in Electrical/Electronic Engineering or equivalent
• Class 3 driving experience
• Basic knowledge operation system like Window / Linux

Grace Koa
Reg No.: R23115224
EA Licence no.: 21C0845

IT Security Responsibilities

• Establish and maintain corporate information security policies, standards, guidelines, baselines, and practices to protect the integrity and confidentiality of information.
• Proactively identify compliance-related issues to mitigate security risks, addressing gaps in control design and effectiveness, while seeking continuous improvement opportunities.
• Drive IT security programs aligned with internal and external standards, ensuring compliance with local regulatory requirements.
• Maintain standards and controls to ensure data protection based on classification.
• Collaborate with business units to identify critical data and implement appropriate data classification and protection standards.
• Support internal and external audit processes for relevant compliance concerns, including PDPA.
• Manage and report monthly Global Security Index activities related to Personal Information, Security Management, and Technology Security.
• Work closely with Legal, HR, IT, Marketing, and other departments for GSI reports.

IT Support Responsibilities

• Provide IT technical support and troubleshooting for hardware, software, and networking issues for various users.
• Establish, implement, and review IT policies, IT asset lifecycle policies, and standards to ensure proper usage, compliance, and security of information assets.
• Develop and maintain installation and configuration procedures and system standards.
• Provide standby support for VIP meetings.
• Perform inventory management and health checks of software licenses, hardware, and other IT peripherals.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems managed by the IT Department.
• Ensure uninterrupted service for Operations users through timely IT support.
• Align IT operations with user needs and system functionality to contribute to organizational policy.
• Preserve assets, information security, and control structures.
• Handle the annual budget and ensure cost-effectiveness.

Requirements -

• Min 3 years of experience in IT Support and Security

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: PRIT

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

DUTIES AND RESPONSIBILITIES

WORSHIP SERVICES

• Coordinate with Worship Services Coordinator across all locations
• Implement new systems and processes as approved by Senior Pastor
• Train the Worship Services Coordinator, Production Manager and Service Team Captain of church locations with processes of organizing the service flow and communicating with volunteers involved on that Sunday
• Identify and equip potential Worship Service Coordinators
• Identify and implement improvements in Worship Services processes
• Oversee / Manage Worship Services Coordinator for all locations
• Monitor supplies and ensure ministry supplies are purchased and prepared before services

VOLUNTEER MANAGEMENT

ALL TEAMS:

• Oversee and train volunteers for the production, service, KIDS, and music teams.
• Develop a volunteer management system that tracks serving information of volunteers to prevent burnout
• Develop a volunteer development system that tracks training information and skillsets of volunteers
• Develop, maintain, review and improve volunteer processes and policies related to recruitment, orientation, training, serving, and withdrawal from ministry
• Maintenance, review and improvement of both volunteer management and volunteer development systems
• Plan and execute volunteer recruitment events
• Plan and execute volunteer appreciation events
• Budget for church-wide volunteer events and ensure that budget is not exceeded

EVENT MANAGEMENT

RECURRING EVENTS & AD HOC CHURCH-WIDE EVENTS

• Work together with event IC to determine requirements and to plan for the events
• Coordinate flow/order of event to all team members involved
• Delegate tasks and ensure team members have clarity on roles
• Budget for events and ensure budget is not exceeded
• Oversee execution of event

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

Join an amazing team at Pan Pacific Orchard, Singapore to grow your hospitality career!

The Guest Care & Service Quality Manager oversees the smooth operations, management, and overall performance of the Front Office Department. This role is pivotal in enhancing the overall guest stay experience by meeting guest needs and exceeding expectations.

Our Expectations:

• Maintain a professional appearance and uphold uniform and personal hygiene guidelines, serving as a role model to train and foster team culture aligned with company values.
• Attend all GHA Discovery meetings and webinars to stay updated on program enhancements, changes, and promotions.
• Lead and mentor team members on the Global Hotel Alliance (GHA) DISCOVERY Program.
• Monitor daily and monthly enrollment in the DISCOVERY Loyalty Program, manage guest benefits, points submissions (if required), and update tracking sheets.
• Deliver personalized service that exceeds guest expectations, distinguishing the serviced suites' service from competitors.
• Maintain comprehensive knowledge of hotel facilities, services, room types, special packages, dining promotions, and departmental policies and procedures.
• Review upcoming arrivals and VIP reservations three days in advance, assigning rooms, amenities, and handling special requests while coordinating with relevant departments to ensure guest preferences are met.
• Supervise, direct, and manage room inventory for the Front Office, ensuring preferred room types and accommodations are available upon guest arrival.
• Coordinate day-to-day operations to uphold service quality standards and meet member expectations, ensuring adherence to standard operating procedures by all Front Office associates.
• Develop and implement specific goals and plans to organize and prioritize work effectively.
• Gather and report feedback on services to management for continuous improvement, handling complaints, disputes, grievances, conflicts, and negotiations as needed.
• Participate in developing and implementing corrective action plans to enhance guest satisfaction.
• Ensure operational efficiency and maintain equipment and supplies for optimal readiness.
• Monitor 'Manual Hold' and 'Work Order' rooms, coordinating site inspections required by Sales related to room management.
• Verify Guest Service Ambassador cashiering and due-outs at the end of each shift, ensuring cash floats are balanced as per guidelines.
• Train and develop employees extensively in technical, hospitality, communication, management, and organizational skills, documenting all training activities.
• Lead orientation and training sessions for new hires.
• Adhere strictly to company credit policies to ensure anticipated revenue is received.
• Monitor overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room.
• Plan, organize, and coordinate quarterly guest activities, proposing ideas to enhance the guest experience.
• Encourage guest feedback through TrustYou surveys and monitor objectives such as TripAdvisor and TrustYou for the Front Office.
• Possess food and beverage knowledge to facilitate operations in the Pacific Lounge during breakfast service.
• Conduct training sessions on Food and Beverage Safety and Hygiene policies and procedures, ensuring compliance with guidelines

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

WHAT YOU'LL DO

• Success, Implementations or Project Management
• Own customer relationship and adoption, empowering Braze utilization and value for your book of business
• Advocate customer feedback to Braze product team and voice in our roadmap
• Work with some of Braze’s more technically savvy and complex digital first clients
• Provide continuing education for customers to maximize product usage
• Hit client renewals, retention and net retention targets
• Own and assume ultimate responsibility for customer renewals for accounts in your name
• Dedicated contact for strategy, product training inquiries, and non-technical support
• Drive feature adoption through targeted on-going training of clients
• Product expertise through delivery of training and planning workshops to clients
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
• Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
• Maintain ongoing regular contact with clients
• Solicit and synthesize customer product feedback towards product development ideas

WHO YOU ARE

• 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• You are an excellent communicator
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
• You’re known for being a “team player.” We just can’t emphasize this enough
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience managing complex accounts or projects with sophisticated clients

Responsibilities:

• Manage and oversee the technical team responsible for the design, implementation, and maintenance of the company.
• Lead and supervise a team of technicians and engineers in the installation, configuration, and troubleshooting.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal security system installations.
• Design and develop security system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security solutions.
• Provide technical support and guidance to clients, team members, and internal stakeholders.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Degree or Nitec in Engineering or equivalent.
• Minimum of 5 years of experience in the security solutions industry.
• Prior experience managing and leading technical teams.
• Strong knowledge of security systems, including CCTV, access control, and intrusion detection systems.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

EUCD Manager

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Job Responsibilities

• Provide essential enterprise level end user computing services
• Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies.
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery.
• Execute projects to deliver desktop services that achieve standardization of desktop services across Organization to reduce operations overheads and greater satisfaction of desktop services.
• Supervise and maintain desktop services and work with outsourced service

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J45283" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781