Total 194 it specialist job vacancies in Customer Service category in Singapore

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement.
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.

IT Support Specialist (EAST)

Responsibilities

• Perform 1st level technical support which includes troubleshooting and maintenance of computer systems, servers, switches and routers, printers, network storage systems etc.
• Perform system monitoring for system application and hardware health status
• Provide helpdesk function to users
• Support system engineers in various daily, weekly and monthly preventive tasks.
• Generate and maintain technical documentation, manuals and IT policies
• Perform any other ad-hoc tasks as assigned

Requirement

• Higher Nitec/ Diploma/ Degree in IT related fields or Electronics/Electrical/Aerospace/Mechatronics Engineering with IT knowledge
• No experience is needed. Graduates with passion in IT are welcomed
• Self-motivated, self – discipline and a service mindset
• Independent, commitment and willingness to learn
• Able to start work immediately or within a short notice is an advantage
• Possess class 3 driving license

Other Information

• Training will be provided

Interested applicants, please email your updated resume (in MS Word or PDF) to [email protected] indicating availability date, current and expected salary. Only short-listed candidates will be notified.

· ITC Help Desk Specialist (Microsoft)

· Have at least 2 years of working experience

· Must be familiar with level support with tickets and resolving issues accordingly

· Familiar with Service support Matric as well as the Severity of the service level and resolve them accordingly

· Have working experience in windows 10/11, Microsoft Office suite

· Have experience working with Microsoft Active Directory, or Exchange preferred

· Familiar with handling user enquiries, creating and deleting accounts, and grant and deleting access permission.

· Must be a Fast learner, adaptable and able to work independently

This role focuses on addressing customer requests and escalations from the Global Service Desk.

The role involves performing hands-on fixes such as installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications. It includes owning and driving issues to resolution, escalating to specialized IT resources when necessary, and ensuring continued engagement until resolution.

• Level 2 technical support for client facilities, including video and audio-conferencing services. Additionally, it involves performing preventative maintenance on workstations, printers, and peripherals. You would also serve as the lead Audio Visual Subject Matter Expert for live meetings and events, both onsite and at remote locations as needed.

Required experience/Skills:

• 4-8 years of experience in computer science, information sciences, or a related field.
• Microsoft certification or other relevant certifications preferably.
• Strong knowledge of computer hardware, including workstations and laptops.
• Experience with Microsoft Windows operating systems. Extensive experience providing application support for Microsoft Office.
• Proven ability to work effectively within Service Level Agreements and a Service Desk framework.

If you find your experience is suitable, we encourage you to apply for this exciting opportunity! Please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: JYK

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Description

· Technical & Helpdesk Support, IT/Computer - Hardware, IT/Computer Network/System/Database Admin, IT/Computer - Hardware

· Installation and configuration of office broadband, firewalls, servers, routers, and workstations, as well as office relocation

· Server and Storage Consolidation, Data Protection and Retention

· Virtualization and Cloud Computing Solutions. Inventory control of laptops and licenses and maintain serial numbers.

· To initiate approval and asset write-offs for IT equipment.

· Monitoring, assigning, and purchase requisition laptops and licenses.

· Evaluate the various PCs and laptops' performance and support levels, and make any required recommendations for future purchases.

· Assist with technical and help desk issues.

· Setup a Virtual Private Network (VPN).

· End-user support (Remote Access, Teamviewer support)

· Conduct an internal compliance audit on a regular basis to prevent illegal software and program downloads.

· Coordination of IT Compliance and Audits

· Review and improve company IT Policy

· Drive Security Awareness

· Keep laptops in good working order for troubleshooting, security, and other purposes.

· Responsible for cybersecurity of our system

Requirement:

· Bachelor Degree in Computer Science and /or with IT-related discipline in relevant professional certifications.

· Minimum of three years' experience working in an IT security-related capacity, with a thorough awareness of cybersecurity frameworks and standards.

· Automation Champion. Network Supervision.

· Citizens of Singapore are encouraged to apply

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Central & West (Has to be comfortable working at 3 different locations)
• Salary: $2,600 - $2,900
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 years contract (Yearly Renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Key Responsibilities:

• Provide day-to-day operational support for IT infrastructure, ensuring smooth functioning of critical systems;
• Handle incident management, troubleshooting, and resolution for issues related to Windows servers and networking.

Windows Server Administration:

• Manage and maintain Windows servers in production and test environments;
• Perform routine health checks, patching, updates, and system monitoring;
• Ensure compliance with security standards and best practices for server configurations.

Network Support:

• Provide basic-level support for network operations, such as managing VLANs, IP configurations, and basic troubleshooting of switches, routers, or firewalls;
• Collaborate with the network team to resolve connectivity issues and ensure network uptime.

Collaboration with Teams:

• Work closely with the IT teams and stakeholders to meet operational requirements;
• Escalate unresolved issues to higher support levels when necessary;
• Participate in knowledge transfer and documentation of procedures.

Problem Solving & Reporting:

• Analyze and resolve technical issues to minimize downtime;
• Prepare incident reports, root cause analyses, and daily/weekly status updates.

Job Requirements:

Experience:

• 3 to 6 years of experience in IT infrastructure support;
• Previous experience providing support or similar financial institutions will be a plus;
• Strong expertise in managing Windows Server environments (e.g., Active Directory, Group Policies, DNS, DHCP);
• Basic to intermediate knowledge of networking concepts and devices (e.g., TCP/IP, LAN/WAN, switches, firewalls);
• Proficiency in monitoring and troubleshooting server and network performance.

Soft Skills:

• Strong problem-solving and analytical abilities;
• Excellent communication and collaboration skills to work in a dynamic environment;
• Ability to adapt quickly to client-specific processes and tools.

Preferred Qualifications:

• Familiarity with ITIL framework and BAU support processes;
• Certifications such as Microsoft Certified: Windows Server or Cisco CCNA would be a plus.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibities

• Assist in setting up the vessel maintenance system for new addition vessels to the fleet and existing vessels.
• Help to update the vessels maintenance system within the fleet vessels.
• Assist to complete for Request for change (RFC) from vessels an office in time.
• Check/find correct info in Maker's Drawing/ Manual of specific equipment if needed to update/ admend in the system.
• Assist and support the organization to succeed with our maintenance strategy.

Requirement:

• Experience working with vessel maintenance system.
• Presvious experience as a marine engineer or deck officer is advantage.
• Excellent verbal and written communication skill in English.

Clarence Khoh

R1552376

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

About the Company

We are a leading provider of corporate solutions and equipped with diverse expertise and tailored advice that benefits businesses from all over the world. Headquartered in Singapore, our strong regional presence spans 9 strategic markets, including Australia, Hong Kong SAR, India, Indonesia, mainland China, Malaysia, Philippines, and Vietnam. With over 1,500 dedicated professionals, we offer a comprehensive suite of services, including corporate secretarial, accounting and tax, payroll and HR, and compliance solutions.

Responsibilities

• Responding in a timely manner to service issues and requests & support internet users for email and other technical assistance
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Deliver technical support to employees across the organization, either in person or remotely.
• Set up accounts for new users and ensure a seamless onboarding experience
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintenance activities for regular and adhoc system patches or upgrades
• Server administration, network administration, desk and networking support for business users and clients
• Manage daily backup of server and user files along with safekeeping, transfer, migration or recovery of data
• Contingency planning and information systems administration
• Oversee the installation, upgrade, maintenance, and troubleshooting of computer and network hardware and software
• Handle other ad hoc tasks and assignments as needed

Requirements:

• Degree in Information Technology, Computer Science, Information Systems or equivalent
• Must be familiar with Windows environment for client PC & servers
• At least 5 years of relevant experience

Why Join Us:

We are committed to supporting the holistic well-being of our people as they grow alongside us.

We cultivate a community where talent is nurtured and recognized, innovation thrives, and achievements are celebrated. Our health and wellness benefits offer physical, mental, and emotional support for both our team members and their families.

Along with annual leave, performance bonuses, medical and insurance coverage, you can enjoy added benefits such as birthday leave and family care leave.

Responsibilities:

· Provide timely IT support to all company users, and when necessary, liaise with vendors for support.

· Leveraging technologies to help in improving the organization's efficiencies and productivity.

· Ability to troubleshoot network, hardware, and software problems.

· Company Windows server maintenance.

· Responding in a timely manner to service issues and requests.

Requirements

· Minimum 1-2 years relevant experience in IT infrastructure.

· Knowledge in TCP/IP, DHCP, Windows systems, and Windows Server.

· It would be better if there's understanding about smart factory settings such as IoT, MQTT, etc.

You may use the link to submit your job application

https://sy.seikowall-idd.com/TH6/public/hr/recruitment/eform_v1.xhtml?comp=SWPL

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

About Milkyway

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Maintain computer systems and network.
• Installing and configuring computer systems,diagnosing hardware and software faults.
• Solve technical and applications problems
• Support of related cloud drive.
• Maintain,improve and update company’s website.
• To perform frontline enquiries and reception duties;
• To manage the Student Support Services’ Reception Desk and resources to ensure it is welcoming and informative;
• Any other duties on assigned by Principal.

Job Description:

Technical Support:

• Respond to and resolve IT support requests via phone, email or ticketing system
• Diagnose and troubleshoot hardware, software and network issues
• Install, configure and maintain computer systems and software applications

Hardware and Software Management:

• Manage the setup and maintenance of laptops, printers and other IT equipment
• Perform regular updates, patches and upgrades to ensure optimal performance and security

Network Support:

• Assist in maintaining LAN/WAN connectivity, Wi-Fi setups and VPN configurations
• Identify and resolve network related problems, including internet outages and connectivity issues

Incident and Problem Management:

• Log and track issues using a Service Desk Management tool
• Escalate unresolved problems to higher-level support teams or vendors
• Follow-up to ensure timely resolution of incidents

Security Compliance:

• Support adherence to IT security policies and procedures
• Assist with data backups and cybersecurity measures
• Maintain an accurate record of all service assets and configurations

Job Requirements:

• Applicant MUST meet these minimum qualifications to be considered an applicant
• Minimum 5 years of IT support or equivalent experience
• BS in Computer Science, Information Technology, or related field or equivalent experience preferred
• Experience in administration of Microsoft technologies such as Active Directory, Office 365, SharePoint
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
• To possess relevant certification with ITIL frameworks; Microsoft Certified
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Pleasant attitude, approachable and friendly demeanor
• Ability to manage time and multitask effectively
• Patience and adaptability in handling technical issues and working with users of varying technical proficiency

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Responsibilities:
Technical Support:

• Identify and resolve hardware and software issues for end-users, both onsite and remote.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Deploy laptops to new and existing users ensuring consistency, security, and compliance.
• Design and implement efficient processes for onboarding/offboarding of employees, including laptop setup, account provisioning, account deactivation, and retrieval of IT assets, etc.
• Ability to analyze issues related to Microsoft 365 applications.
• Troubleshoot Wi-Fi or Network related issues.
• Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

Customer Service:

• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions.
• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• Minimum of 3 years of proven experience in a technical support role.
• Excellent knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management.

JOB DESCRIPTION

* 14+ years in IT Industry with 5+ years of Banking Industry experience

* Experienced IT Service Manager in Banking Industry to manage, coordinate, and direct IT service operations with teams

* Ensure compliance with IT standards, policies, and procedures, including disaster recovery and back-up procedures

* Provide support and guidance, including incident management, problem resolution and troubleshooting

* Analyze and monitor the effectiveness of IT service delivery and implement improvements when needed

* Coordinate and manage IT service projects, including the implementation and integration of new technologies

* Japanese & English Bilingual resource preferred.

Responsibilities:

• Install and configure software and hardware
• Troubleshoot and monitor systems operation
• Ensure the security and efficiency of IT infrastructure
• Maintain and support IT assets such as desktops, servers, storage, network and applications platform

Requirements:

• ITE/Diploma holder or equivalent
• 1 year of relevant working experience in IT infrastruture support
• Fresh graduates are welcome to apply as training will be provided
• Knowledge in Windows/Linux environment an advantage
• Comfortable working in Data Center
• Experienced in IT monitoring, Log review, Software Troubleshoot, Hardware Troubleshoot and MS Office

• Is responsible for the supervision, implementation, and maintenance of a company’s computing needs. You will ensure the secure and effective operation of all computer systems, related applications, hardware, and software used within a company.
• Install networks and system updates, upgrades, migrations, and outages Plan, organize, control and evaluate IT and electronic data operations
• 50% Graphic Designing
• The work demands creative air, up-to-date knowledge of professional approach to time, costs and deadlines.
• Liaising with internal heads to determine their requirements and budget.
• Managing the design process from design concept to production and print. Working with internal departments, being and advising regarding design style, format, print production, and timescales.
• Developing concepts, graphics, and layouts for product illustrations, company logos, and websites
• Determining size and arrangement of illustrative material and copy, and font style and size
• Plan concepts by studying information and materials.
• Reviewing layouts and suggesting improvements if required
• 50% IT (Outlets Network Troubleshooting)
• Knowledge of Desktop Publishing Softwares
• 50% Networking
• Experience with internet connectivity and support required.
• Experience isolating network cabling issues required.
• nstall networks and system updates, upgrades, migrations, and outages Plan, organize, control and evaluate IT and electronic data operations
• Solid written and verbal communications, required.
• Performs first level diagnostic on-site and remote support for network problems and responds to issues affecting our outlets.
• Conjures network devices, including routers and switches.
• Racks and stacks network equipment and perform testing and tracing of network cables.
• Documents network changes and implementations.
• Works with Wide Area Network (WAN) and internet carriers during implementations and outages.
• You will assist in providing first level, on-site, and remote network support including diagnosing, conjuring, and documenting network problems in a universally available clinical environment for assigned site(s).
• Should be able to troubleshoot software and hardware
• Get reports of the sales from POS and hold meetings with the managements
• Requirements – This is a full time and permanent position. Working hrs is 12 noon to 9 pm

He is required to work on weekends and public holidays. Take offs on weekdays.

Must travel within outlets to troubleshoot internet or networking issues.

Preferable Tamil speaking.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior