Total 7,694 it support executive job vacancies in Customer Service category in Singapore

Duties and Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs
• Answering the telephone/ emails to manage customer's inquiries and providing quotations
• Work with operations team to fulfill customer request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• Documentation and data entry
• Provide administration support to Warehouse Operations
• Other ad-hoc duties as assigned

Requirements

• Tertiary qualification in any related field
• Two years of experience in customer service. Applicants with shipping sales experience will be advantageous.
• Possess good verbal and written communication skills.
• Outgoing personality with good interpersonal, Public Relations and negotiation skills
• Resourceful, resilient and self-motivated
• No experience required
  

Description:

• Perform laboratory specific methods on raw materials or finished products, media making, special projects or specified testing as directed
• Set up and maintain microbiological cultures
• Perform routine lab maintenance
• Stock lab (media and lab supplies)
• Clean lab (daily, weekly, deep cleans) and discard expired media
• Maintain log books
• Read and complete documentation of work through data recording and/or electronic note booking
• Application of routine / non-routine microbiological test methods (e.g. MIC, Challenge tests, Method Validation)
• Communicate immediately problems or unexpected results / anomalies with R&D personnel and Laboratory Lead

Requirements:

• Min. Diploma in any Science course
• Able to start work immediate
• Some internship / work experience in Microbiology is preferred

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.Manage shipment import and export within the Asia Pacific region;

• Manage shipment import and export within the Asia Pacific region;
• Lead and manage escalations, working closely with cross functional teams as main point of contact;
• Support customers for end-to-end operational activities, including onboarding and review of requirements;
• Lead process improvement and implementation initiatives, working closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Oversee and ensure that SLAs are met and attend to customer enquiries;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Support regional service delivery projects

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Requirements:

• Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Min. 1 year of working experience in the related field is required for this position.
• Basic troubleshooting skills
• Work on shift duty 24x7
• Travelling to sites

Your role

• Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We’re looking for someone like that to help us:
• manage support and monitoring of the banks critical Access Management solutions, synchronization/provisioning workflows and infrastructure components through the complete IPM lifecycle
• analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
• work collaboratively with internal/external teams, always focusing on the best approach for the bank
• managing knowledge articles in the knowledge management repository
• coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

Your team

You’ll be working as part of the Security department within Technology Services. Within Security, you’ll be part of a global Access Management team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.

Your expertise

• minimum of 5 years of experience in Access Management/ Security IT (eg, Sun/Oracle IDM, Sailpoint)
• sound understanding of Unix, Windows & Database queries
• knowledge of web and application servers (Apache/IIS/Tomcat/WebSphere)
• ability to work under pressure and manage multiple, concurrent / conflicting priorities
• automation/ application development experience, understanding of Agile or any other SDLC methodology would be advantageous
• good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
• preferable tools knowledge: Putty, TOAD
• preference would be given to candidate who has also worked on Sun/Oracle IDM, Sailpoint, Splunk, Omada, AppDynamics, IPSoft

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Scope:

• General administratives duties with management board meeting
• Assist with preparation and organisation of meetings
• Write minutes for meetings
• Assist with PDPA and Risk Management related responsibilty
• Ensure good time management skills and problem solving skills
• work closely with corporate affairs department and CEO

Job Requirements:

• Singaporeans Only
• 5 years relevant work experience
• Strong interpersonal skills
• Proficient in Microsoft Office skills

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Operations and Customer Service are an integral part of our organisation. Our Customer Service Team plays a pivotal role in supporting our sales and marketing functions, ensuring customer satisfaction at every point of engagement with our customers. We are especially seeking individuals who believe strongly in superior customer service standards to come join our team.

Responsibilities:

• Coordinate all pre-sales and post sales activities that contribute to the Company’s growth
• Enhance customer’s satisfaction by providing solutions to their needs
• Prepare quotations, process orders, monitor customer orders, record keeping, keep Customers informed of their order status and ensure timely deliveries
• Checking order documentation, incoming and outgoing goods
• Liaise with shipping agents
• Monitor deliveries and record keeping
• Ensure accuracy in stock inventory

Requirements:

• Excellent interpersonal skills
• Strong organisational skills
• Commercial awareness
• IT and numerical skills

We are located at 55 Toh Guan Road East; operating on a 5-day work week.

Interested candidates are requested to submit their resumes stating full details of qualifications, experience, age, current and expected salaries and contact details.

For more information, please visit our website at www.bis-safety.com

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Key Responsibilities:

• Respond and resolve tickets in a timely manner
• Provide hardware and software support/troubleshooting
• Maintain, analyse, and troubleshoot software and computer peripherals
• Set up and configure all hardware included desktop / Laptop / Scanner / Printers / Multi-function devices / Smartphones
• Ensure all tickets requiring follow-up work and/or calls are resolved
• Provide technical support to end users
• Test, image, and clean desktops, laptops, and other related hardware
• Assist in third level IT Infrastructure support
• Handle vendor management as required

Qualification:

• Min Diploma in IT
• 2-3 years of IT related experience

Key competencies and personal attributes (knowledge and soft skill requirements):

• Basic knowledge of Active Directory, Group Policy, and Windows ACL's
• Good working knowledge of Microsoft Office Suite
• Good working knowledge of standard smartphones platform
• Knowledge of network communications fundamentals.
• Troubleshooting and analysis skills for general network and application level issues.
• Ability to interact with staff at all levels and to work under minimal supervision.
• Excellent, organizational, interpersonal, and communication skills.
• Ability to multitask and work in a team setting
• Understanding of a wide variety of desktop applications
• Experience working within enterprise ticket systems
• MCP and similar certifications desired

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”.

EA Reg No:R1659429 (Chin Mei Ling)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL ASIA PACIFIC PTE LTD and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com/. You acknowledge that you have read, understood, and agree with the Privacy Policy

Stewardship

• Work with beneficiaries on donor stewardship materials and events.
• Evaluate beneficiary data and liaise with relevant administrators to prepare donor stewardship materials.
• Prepare and coordinate correspondences for donor and gift stewardship.
• Work with external stakeholders on special projects, custom gifts and donor wall updates.
• Support the fundraising team in their efforts to effectively cultivate and steward donors through the Moves Management process.

Event Management

• Provide support and assist with the coordination of donor appreciation and engagement events.

Administrative

• Maintain and generate list of beneficiaries.
• Maintain administrative systems including filing and data entry.
• Provide administrative support in other assigned areas for the team.

Requirements:

• Knowledge of MS Office applications including MS Excel and Word.
• Preferred competency in creative software such as Photoshop and/or Illustrator.
• Ability to work on tight deadlines and work independently and in a team.
• Demonstrate resourcefulness and flexibility.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Senior Deskside Support Engineer (VIP Support)

We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• With more than 6 years of IT deskside support and solid experiences in providing VIP support both onsite and remote
• A good team player.
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written English communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

About the role:

Perform L1 Helpdesk Support work consisting of the following scope of work:

• Monitor/reply email/phone, log tickets and manage L1 helpdesk.
• Perform L1 investigation for problem report and provide resolution.
• Route to L2 or other parties for issues that cannot be resolved by L1.
• Coordinate with L2 and other teams for resolution.
• Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
• Monitor system (batch jobs, server utilization, system alerts etc).
• Support system patches by doing sanity testing after patches.

Your background:

• Strong written and verbal communication skills for email and phone support.
• Experience with ticketing systems for efficient handling of support requests.
• Ability to diagnose and resolve Level 1 technical issues promptly.:
• Skill in escalating complex issues to Level 2 support and collaborating with other teams.
• Proficiency in generating and analyzing helpdesk-related reports.
• Knowledge of system monitoring tools to identify and address potential issues.
• Experience supporting system patching processes and conducting sanity testing.
• Strong customer service orientation and ability to provide user support effectively.
• Ability to adapt to changing priorities and prioritize tasks efficiently.
• Proficiency in documenting support processes and resolutions accurately.

Additional Desired Skills:

• Knowledge of ITIL framework, specific software/systems, or cybersecurity principles.

EA License Number : 11C4879

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our customers include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our customers are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Join us as a Customer Success Executive in Ascenda!

As part of the Customer Success Team, you will be responsible for building and maintaining strong relationships with our banking and fintech customers, ensuring their success and satisfaction with our loyalty platform. The ideal candidate is passionate about customer advocacy, proactive problem-solving, and driving value for our customers.

This includes onboarding, managing and growing the customer’s rewards program by developing loyalty strategy, managing the customer relationship, and delivering major loyalty initiatives.

Our team is dedicated to supporting our customers in effectively managing and expanding their rewards programs, as well as executing their loyalty and rewards campaign initiatives.

We are seeking a motivated individual who is enthusiastic about driving revenue growth and enhancing customer value for our banking and fintech customers. If you excel in a collaborative, fast-paced environment and are driven to succeed, we invite you to join our dynamic team.

Key Responsibilities

• Support Customer Success Manager in onboarding new clients onto our platform.
• Assist in identifying and implementing improvements to streamline the onboarding process.
• Coordinate campaign mechanics, backend configuration, mockups and approvals of marketing assets provided by clients
• Assist in communicating with clients regarding onboarding progress, timelines, and requirements.
• Conduct training sessions for clients to educate them on our products and services.
• Monitor client feedback during the onboarding process and collaborate with Customer Success Manager on addressing concerns.
• Collaborate with internal teams to develop action plans for client success and satisfaction.
• Assist in delivering new initiatives and technical upgrades for the clients by collaborating closely with Ascenda’s project, product and software engineering teams
• Conduct documentation updates for client information
• Perform industry research to support the Customer Success Team in providing insights and recommendations for clients' growth
• Perform other ad hoc job-related duties as assigned

Job requirements

• 1-3 years of customer success experience in SaaS/product-led organisations, with a plus in loyalty/banking/fintech industries.
• Strong self-starter with excellent communication skills, client facing experience is a plus
• Understanding of loyalty and CRM projects, with commercial, marketing, technical, and analytical acumen.
• Ability to navigate and work fluidly in a fast-paced, changing environment, with solid organisational and multitasking skills.
• Proactive mindset, willingness to take initiative and work independently.
• Professional English proficiency required; ability to speak a second language is a bonus.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards
• Diverse and friendly working culture

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

Salary: up to $4000

Working Days & Hours: Mon-Fri Office Hours

Location: Harbourfront

Job Description:

• Perform full spectrum of accounting including processing of payment, interco billing and balance sheet schedule

• Liaise directly with auditors during year end audit and complete audited financial statements of investment holding companies within portfolio

• Recommend measures to improve internal controls for entities under the scope of this role

Job Requirements: Min Degree in Accountancy or similar w min 3 yrs of relevant experience, preferably in healthcare

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Provide technical support to customers and assistance for vision-related issues before and after service.
• Evaluate and qualify new products for technical compatibility and customer satisfaction.

Requirements

• Strong understanding of cameras, lenses, and optics.
• Experience with machine vision applications; AOI experience is a plus.
• Willingness to travel on short notice.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Location : Orchard

Industry : Retail

Time : 9:30am -6:30pm & 12:50-9:50pm

Benefits : Basic Salary + AWS + Variable bonuses

Basically, your duties as Customer Service Executive are as follows:

a. Organize the customer service operation with customers’ satisfaction being priority; to maintain satisfactory relationship with customers and staff

b. Maintain Customer Service standards and procedures.

c. Provide customer services’ support to the department store, such as Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/ reports, etc.

d. Ensure that the customers’ problems are attended to promptly and efficiently.

e. Attend to customers’ enquiries and follow-through with the necessary actions; handle customers’ feedback/ complaints effectively and efficiently.

f. Compile customer feedback and suggestions so as to improve and develop Service Standards.

g. Any other job-related duties assigned by the Company or your superior.

h. Experienced ex-cabin crews or those from hotel industry are welcome to apply

General Responsibilities:

• Assist in Operations Manager in ensuring school compound is clean and safe for students.
• Carrying and arranging tables and chairs for examinations.
• Provide logistical support for school events and actitives.
• Work with contractors and vendors whom are carrying out works in school.
• Arm/Dis-arm security systems.
• Any other ad-hoc duties as assigned by school management.

Specifications:

• Working hours: Weekdays, 6.30am - 3.30pm.
• Location: Bishan

Responsibilities

• Process accounts payable and accounts receivable transactions accurately and in a timely manner.
• Reconcile bank statements, credit card statements, and other financial records.
• Assist with month-end and year-end close procedures.
• Prepare journal entries and maintain general ledger accounts.
• Assist in the preparation of financial statements and reports.
• Assist with budgeting and forecasting activities.
• Support internal and external audits by providing necessary documentation and explanations.
• Maintain accurate and organized financial records and documents.
• Assist in implementing and maintaining accounting policies and procedures.
• Perform ad hoc financial analysis and reporting as required.

Requirements

• Diploma in the related field.
• Previous experience in accounting or finance roles preferred.
• Fluent in both Chinese and English.
• Basic understanding of accounting principles and concepts.
• Excellent attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines effectively.

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location: 896 Dunearn Road, Link@896, #01-13, Singapore 589472

Important: Please email your resume directly to [email protected]

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.That’s where you come in.

As a Senior Service Designer - Player Support professional, you’ll be a key player in our Service Transformation team, tackling complex challenges to deliver a seamless player experience. You’ll design solutions that enable Riot’s Player Support to consistently exceed player expectations across all touchpoints with our player-support product, UX, policies, and operations. The Service Transformation team is on a mission to uncover transformative insights and opportunities to champion unforgettable service experiences that leave players deeply satisfied. We are the incubators of service design and experience for Riot’s strategic priorities. In this global role, you will:

• Collaborate closely with the Head of Service Transformation, Player Support (PS) leadership, and cross-functional teams across regions to identify and prioritize service design and improvement opportunities.
• Lead the design and implementation of service blueprints that map the entire player support journey, ensuring a seamless and positive experience across all touchpoints.
• Manage a project portfolio focused on service design and improvement initiatives, leveraging data insights to guide the process from concept to execution.
• Advocate for and integrate player/community feedback and experience metrics into service design decisions, ensuring continuous improvement in client/service usability, satisfaction, and loyalty.
• Partner with data analysts to translate CSat / SaSI markers into actionable insights for operational improvements.
• Proactively identify potential issues and events that could impact the player experience, working with teams to develop preventative measures and refine policies and processes.
• Design and implement impactful player support policies.
• Collaborate with PS leadership and cross-functional teams to develop and execute end-to-end service design strategies across all games and markets.
• Inform, consult, and contribute to the development and execution of player retention strategies.
• Confidently present your work, proposals, and research findings to senior stakeholders, effectively communicating your ideas and recommendations.

Required Qualifications:

• 8+ years of experience in a fast-paced, project-based environment with a proven track record of service design and service experience delivery.
• 5+ years of direct experience within customer service operations, customer experience design, or UX design.
• Demonstrated experience in owning and leading CX, UX & service improvement projects through the entire lifecycle.
• Proficiency in a variety of management tools, including Google Suite (or MS Office), Miro and/or Jira, Scrum, and Kanban methodologies.
• A passion for ensuring exceptional player experiences and a strong desire to deliver results.
• Excellent written, verbal, and visual communication skills with the ability to negotiate and resolve conflicts effectively.
• A highly proactive and results-oriented individual with a strong sense of ownership and the ability to work with minimal supervision.
• A proven ability to lead and influence teams to deliver high-quality work.
• Exceptional time management, resource management, prioritization, and problem-solving skills.
• The ability to effectively analyze data to understand operational performance.
• Willingness and capacity to travel up to 20%.
• A strong technical curiosity and a commitment to continuous learning in technology, tools, and methodologies.
• A Bachelor’s degree (BA/BS) or equivalent practical experience.

Desired Qualifications:

• Experience designing and improving work systems for both individual and multiple teams.
• Previous experience working within a Customer Service Operations environment.
• A history of success in a product support or customer support management role.
• Knowledge of Zendesk or equivalent CRM systems, including configuration and limitations.

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling