Total 2,495 it technician job vacancies in Customer Service category in Singapore

Service Technician

Salary: $2000 - $3800 (depend of experience)

Working Hours: Mon - Fri (8.15am - 5.45pm)

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Email: [email protected]

Tan Yong Zhi (Jackson) | R24124461

The Supreme HR Advisory Pte. Ltd | 14C7279

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Requirement

• Proven work experience as a Technical Support Engineer, maintenance and troubleshooting to end users on their VOIP server, software application package, hardware, environments and platform in which the business operates (VOIP server, remote access, VOIP Phone, SIP Phone, video conference, cloud and etc.) role

• Ability to diagnose and troubleshoot basic technical issues, excellent problem-solving and communication skills

. Management of hardware failure – coordinate with hardware maintenance services provider for delivery replacement part and the physical installation of the replacement parts.

• Ability to provide step-by-step technical help, both written and verbal also able to travel to customer sites with short notices

Job Description

To assist in managing company’s IT Infrastructure & Services, Enforcement of IT Security, Implementation of IT Project as well as System Development, Support and Maintenance

Responsibilities:

• Assist the IT Manager

• Conduct sessions with business users to gather requirements

• Liaise between different business stakeholders to ensure smooth operations, support and delivery of IT services.

• Document detailed business requirements and obtain sign-off

• Perform testing and end user training

• Maintain documentation for all hardware, software

• Follow up on problem tickets, following change management instructions and escalating problem to the appropriate groups define in the operation guidelines.

• Any other duties that may be assigned from time to time

• Provide onsite support at client's premise, remote support by phone & email, and standby support.

• Software Programming, Installation and configuration

• Handling clients/ end-users IT related requests

• Troubleshoot hardware & software issues

• Users profile administration

• Interface with other maintenance vendors

Provide application support

1. Assist IT Manager for the ERP implementation
2. Preferred Background / Skill Sets

• Candidate must possess at least a Bachelor Degree /Post Graduate Diploma in Computer Science / Information Technology or equivalent.

• At least 2 years of hands-on experience in applicationsupport and troubleshooting on Windows OS platform in both servers and desktop.

• Strong analytical and solid troubleshooting skills to quickly identify problems and implement solutions.

• Prefer Application Support and programming experience is preferred

• Provide helpdesk support and troubleshooting both onsite and online.

• Good interpersonal and communications skills, both oral and written, and positive attitude

Skillset(s) Requirement:

· Required Knowledge: Software Development / Application Support

· Required skills: MS SQL, VB.NET, EXCEL Micro VBA

· Full stack developer capability / Application Support / ERP Implementation

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years contract (yearly renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Under general supervision, the Onsite IT Support Technician is responsible for all aspects of the in-scope infrastructure. Desired business outcomes include stable, accurate, efficient environments to support leadership decision making with regards to business priorities. The candidate will interact with his or her manager on a daily basis, to receive guidance and feedback. Many non-routine activities will require a supervisor’s advance

approval.

MINIMUM SKILL REQUIREMENT, JOB SKILLS, ABILITIES

•1. Incident and Service Request management. The role demands excellent communication skills # oral and written, good customer handling skills and e excellent collaboration skills.

• 2. Ideal candidate must be an experienced professional from same or similar field.

• 3. He/She must possess good knowledge on Windows, Active Directory, O365, and VPN.

• 4. The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).

• 5. Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and Lifecycle

•6. The ideal candidate must have hands on experience of resolving technical issues over the phone, chat, in-person, and emails.

•7. Collaborate with L3 and other resolver teams in English.

• 8. Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures

• 9. Diagnose and quickly resolve a wide range of Windows applications issues.

10. Good troubleshooting knowledge on internet and VPN issues

• 11. When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System

• 12. Install, upgrade, support and troubleshoot for printers & related computer hardware.

• 13. Knowledge of Citrix, VDI and VPN

• 14. Customize & configure desktop hardware to meet specifications and business standards.

• 15. Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory

•16. Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.

•17. Take ownership and responsibility of queries, issues and problems.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Job:

• Perform assemble/installation, troubleshooting, and repair on linear technology components
• Daily jobs planning allocation
• Conduct inspections to identify any issues and promptly address them.
• Handle engineering related documents
• Troubleshoot and resolve technical problems, ensuring the smooth operation of the process

The Requirements:

• Min Diploma/ Nitec in Mechanical Engineering with 1-2 years of relevant working experience
• ON JOB TRAINING Provided
• Proficient in MS Office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

RCB Nos: 19960130W | EA Licence No. 99C4599

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Setup/User Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: German MNC Precision Engineering Company
• Position Title: Service Technician x 2 pax
• Working Location: West – Tuas (Nearest MRT: Gul Circle) / Company transport provided at CCK/ Lakeside MRT
• Working Hours: 5 days (Monday to Friday: 8.30 am to 5.30 pm)
• Salary Package: Up to SGD SGD2500 + Allowances + AWS+ Variable Bonus (Good company benefits)
• Duration: Permanent

Key Responsibilities

• Adhere to prevailing Company SOPs including service KPIs
• Carry out indoor and outdoor service jobs (repair, troubleshooting, inspection, modification, warranty checks)
• Disassemble canceled units for stock return

APPLY NOW!!!

• Min. O level or ITE in Engineering
• Min. 1 year of working experience in repair work required
• Willing to be on standby for ad-hoc service activation after office hours with OT pay
• Must be willing to travel to client sites, with transport reimbursement provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67598 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Information:

1. Assistant Service Engineer; Up to $3,800 + meal $3 per day
2. Service Technician; Up to $2,600 + meal $3 per day
3. Overtime: Up to 50 hours per month ($5 transport per trip)
4. Company Transport: Jurong Area & Yew Tee Area

Responsibilities:

• Performing outdoor & indoor repair, maintenance and troubleshooting work
• Assist minor repair in the workshop

Requirements:

• ITE/Diploma/Degree/Certificate in electrical & electronic engineering
• Familiar with AC & DC motors, single-phase & three-phase, lead acid & lithium batteries
• Familiar with electrical control circuits, hydraulic system
• Customer Support or site installation/troubleshooting of heavy equipment is advantageous
• Possess driving license is a plus

Interested applicants, send in your updated resume by clicking “Apply Now”

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Key Accountabilities & Responsibilities

1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2.Perform proper follow up to ensure resolution within SLA.

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.

5.Provide support on IDEAL forms enquiries/clarifications/rejections.

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7.Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

Must have at least 1 year customer service experience in banking industry

Core/Technical Competencies

1.Ability to multi-task and work independently.

2.Excellent written and communication skills.

3.Innovative and creative in problem solving with strong analytical skills.

4.Ability to take ownership of tasks, with positive work attitude.

5.Strong knowledge of corporate products and services

6.Proficient in MS Office (Word, PowerPoint & Excel)

• Perform assemble/installation, troubleshooting, and repair on linear technology components
• Daily jobs planning allocation
• Conduct inspections to identify any issues and promptly address them.
• Handle engineering related documents
• Troubleshoot and resolve technical problems, ensuring the smooth operation of the process

Requirements:

• Min Diploma/ Nitec in Mechanical Engineering with 1-2 years of relevant working experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Ensure third-party vendors meet service requirements.
• Oversee vendors for services like calibration, maintenance, and repairs.
• Provide metrology services, ensuring tools are properly calibrated and maintained.
• Respond to service requests from lab users quickly.
• Recommend and manage inventory of critical equipment parts and supplies.
• Maintain stock of consumables and chemicals.

Requirements

• Min Diploma in any engineering courses
• Min 1 year of any Service Maintaince / Calibration exp

Lifescience MNC - Jurong East

Office hours Mon to Fri

Up to $3K

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Responsibilities:

• Setup PCs and laptops for users
• Perform user PC software installation and assist users to setup their mobile devices for Outlook email and Microsoft Teams meeting
• Attend to end users' requests and resolve their PC/laptop hardware and software issues either onsite or remotely
• Perform Preventive Maintenance including all office PCs /shop floor and CMM PCs
• Perform Ivanti Patching and Windows updates for all PCs and Laptops
• Work with vendors to resolve IT hardware failures and proprietary software issues
• Prepare documentation for IT software installation, troubleshooting steps, server rack and network diagram
• Maintain and update IT inventory list and IT spare parts management.
• Work together with Local and HQ IT Team members for IT Project implementation
• Work together with global infrastructure Team members for ring central maintenance.
• Active Directory User and computer account management
• Other Ad Hoc and urgent tasks such as investigate computer virus outbreak, recovering users' data from crashed PC, providing support and properly shutdown the servers and network devices during plant power shutdown etc

Qualifications:

• Experience in Office 365 & MFA application and operation. (Multi-factor authentication (MFA)
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed, keen attention to detail and customer service orientation.
• Excellent project management and research skills, as well as analytical and creative problem-solving abilities.
• Effective written, oral and interpersonal communication skills are critical.
• Strong Team Player and ability to work in a fast–paced deadline-driven environment.
• Previous responsibility for providing customer support.
• Ability to meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume

EA License: 13C6305

Reg. No.: R24122460

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

As part of our recruiting process, we would like to request all interested applicants to apply directly through TD's Careers Site at:

https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/IT-Support-Analyst--Risk-Technology-Solutions_R_1368278

TD Bank Group

Headquartered in Toronto, Canada, with approximately 95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:

• Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wholesale Banking including TD Securities

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Department Overview :

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Technology Solutions is responsible for the development, implementation and support of trading and operational systems at TD Securities. We support these applications for Front Office, Operations, Middle Office, Market Risk, Credit Management and downstream systems in Enterprise Technology Solutions.

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada’s largest financial institutions and a global leader in on-line financial services.

There's room to grow in all of it.

Position Overview –IT Support Analyst, Risk Technology Solutions

This role is primarily responsible for providing RTB support for Risk Management applications for wholesale and retail banking.

Role and Responsibilities

• Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
• Perform proactive application health checks to prevent potential failures
• Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
• Ensure problem resolutions are released in production on-time and with high quality.
• Ensure all changes to the Production Environment follow the TD Securities Change management process.
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
• Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required

Job Requirements

• Experience in Banking Operations technologies such as liquidity, credit and market risk
• Practical working experience in multi-tier applications support will be an asset to have.
• Practical experience of support both Physical, and VMware environments
• Understanding of financial markets and products.
• Experience working with developers, business analysts, and infrastructure support teams will be an asset.
• Knowledge of scripting, automation and process improvement
• Strong understanding of ITIL Incident Management, Problem Management and Change Management
• Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java will be an asset
• Shift work on a rotational basis - Tuesday to Saturday, 8am to 5pm and 11am to 8pm, and Singapore public holidays

Skills Category

• Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
• Knowledge of cloud technologies, including Azure
• Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
• Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Experience in messaging, middleware, Java application servers
• Computer science or Mathematics degree desired

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 20733

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

• Salary: $3,000 - $4,200
• Location: Woodlands
• Working day: Monday – Friday
• Working Hour: 8:30am - 6:15pm

Responsibilities:

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Ensure IT practices and procedures comply with relevant regulations and internal policies.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirements:

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Location: Gul Circle
Salary range – S$2.5K – S$3K

Working hours: 8.30am to 5.30pm (Mon - Fri)

Job Scope:

• Perform assemble/installation, troubleshooting, and repair on linear technology components, e.g., linear ball and roller rail bearings, ball screw assemblies, linear actuators etc.
• Daily jobs planning allocation
• Conduct inspections to identify any issues and promptly address them.
• Handle engineering related documents
• Troubleshoot and resolve technical problems, ensuring the smooth operation of the process.
• Onsite servicing on linear technology products
• Handle of SAP ERP system
• Ad-hoc tasks assigned by supervisor.

Requirements:

• Nitec/Diploma in Mechanical engineering or equivalent qualification
• Able to work unsupervised, committed, and Reliable.
• Excellent knowledge of the Linear Technologies (LT) as well as the machine applications an advantage
• Entry level is welcomed to apply, training provided.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities

Provide technical support and operations services for IT systems.

Troubleshoot laptop/desktop, email, and software issues for end users.

Offer helpdesk services for user inquiries and technical issue reporting via phone and email.

Assess technical issues to determine if they can be resolved with the provided system access level; escalate unsolved cases to the appropriate team.

Possess basic networking knowledge.

Provide level 1 & 2 user support to end users and VIPs.

Collaborate with vendor support contacts to resolve technical issues within the desktop environment.

Communicate timely updates on issue status and resolution to stakeholders.

Maintain user request updates for all reported incidents.

Demonstrate clear communication skills and ability to work effectively in a team environment.

Requirememts

At least a Professional Certificate/NITEC /Diploma/Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.

Minimum 2 years of working experience in desktop support.

Proficient in Microsoft Office applications (Outlook, Excel, etc).

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

Job Title: Regional IT Support Specialist

Our Client: A well-regarded intellectual property firm in the Asia-Pacific, specializing in patent, trademark, and design protection. They assist clients across numerous sectors in securing and managing their IP rights.

Key Responsibilities:

• Provide daily support for end users with PC applications and infrastructure
• Act as a primary contact for internal users seeking technical help via the support ticketing system for systems and network issues
• Ensure strict adherence to operational and change processes, as well as architectural principles
• Support projects by facilitating the transition to business-as-usual (BAU) support, identifying operational needs for new systems or changes, determining required resources for projects or change requests, and maintaining consistency in IT change implementations
• May need to work outside regular hours and on weekends occasionally based on business needs

Requirements:

• Minimum diploma or degree in Information Technology or Computer Science, with 2 years of relevant experience in Microsoft Windows Desktops, Servers and Networking and Virtualisation technologies, Microsoft 365, and Cloud
• Experience in IT operational processes, Help Desk processes, Systems maintenance, and IT Ticketing Tool
• Able to work independently while also being effective in a collaborative team setting
• Good interpersonal and communication skills to effectively influence and manage stakeholder relationships at all levels

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: JO-240912-363392

• Perform assemble/installation, troubleshooting, and repair on linear technology components
• Daily jobs planning allocation
• Conduct inspections to identify any issues and promptly address them.
• Handle engineering related documents
• Troubleshoot and resolve technical problems, ensuring the smooth operation of the process

Requirements:

• Min Diploma/ Nitec in Mechanical Engineering with 1-2 years of relevant working experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Required skill(s): Electrical, refrigeration and/or Mechanical Engineering knowledge.
• On Site Field Service Job.
• Willing to do hands-on technical work.
• Perform temperature & humidity calibration for chambers & ovens.
• Keen to learn technical skill.
• Proficient in Microsoft Excel.
• Possess Class 3 driving licence.
• Good in spoken/written English.
• Entry level is welcome to apply.
• Singaporeans.