Total 7 legal public security job vacancies in Customer Service category in jurong east north east

Who We Are

AETOS is a purpose driven organization – securing our future for our families, our communities and our clients. We are anchored on strong fundamentals and values by going fast, going together and going beyond. Our People are our key enablers and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability and much more.

What Make Us Unique

We stand out by how we value our people – through learning and development. Our organization is built on a culture of ownership, an environment of trust and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork and a common purpose.

Who We Are Looking For & What Role You Will Play

• Perform monitoring, analysis and escalation of real-time operation events.
• Monitor attendance records of all AETOS employees and provide detailed reports to management.
• Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
• Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.
• Monitor of video analytics CCTV and response in accordance with procedures.
• Perform inbound and outbound calls
• Managing and resolving client’s enquiries
• Any other duties/jobs assigned by supervisor.

What Knowledge & Experience We Require From You

• Candidate must possess at least GCE N/ O level.
• Able to speak and write fluent English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work 12 hours shift including weekends or Public Holiday (depend on roster).
• Relevant training will be provided.

Who We Are

AETOS is a purpose driven organization – securing our future for our families, our communities and our clients. We are anchored on strong fundamentals and values by going fast, going together and going beyond. Our People are our key enablers and we are committed to investing in their personal and professional growth. While security is our core business, we are solving real challenges by leveraging technology and integrated solutions that unify safety, security, facilities management (FM), sustainability and much more.

What Make Us Unique

We stand out by how we value our people – through learning and development. Our organization is built on a culture of ownership, an environment of trust and a commitment to go the extra mile for our clients. We are firm believers that success is never achieved alone but through collaboration, teamwork and a common purpose.

Who We Are Looking For & What Role You Will Play

• Perform monitoring, analysis and escalation of real-time operation events.
• Monitor attendance records of all AETOS employees and provide detailed reports to management.
• Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
• Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.
• Monitor of video analytics CCTV and response in accordance with procedures.
• Perform inbound and outbound calls
• Managing and resolving client’s enquiries
• Any other duties/jobs assigned by supervisor.

What Knowledge & Experience We Require From You

• Candidate must possess at least GCE N/ O level.
• Able to speak and write fluent English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work 12 hours shift including weekends or Public Holiday (depend on roster).
• Relevant training will be provided.

We are looking for a Customer Success Manager who is responsible for monitoring and managing the delivery of Managed Security Services. You shall establish and sustain close engagement with key stakeholders and follow through any issues and service improvement opportunities highlighted at service review meetings with internal cross functional teams.

Responsibilities:

• Build and maintain a trusted advisor status, in partnership with the SOC and other cross functional teams providing the Managed Security Services.
• Contribute to regular service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co-ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams through to resolution and attend any escalation meetings, if required.
• Ensure that appropriate Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Excellent team and relationship building skills.
• Strong presentation and communication skills.
• Experience in handing customer queries tactfully, ensure customer satisfaction, retentions and engagement.

Work location: Ang Mo Kio

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Field Service Engineer who ensures that customers receive timely, efficient, and effective support to maximize the performance and longevity of the products or systems. When issues arise, service engineers diagnose problems, identify the root causes, and develop solutions to rectify them. This often requires a combination of technical expertise, problem-solving skills, and the ability to work under pressure. Provide technical support to customers, answering queries, offering guidance on product usage, and resolving issues remotely or on-site. Effective communication skills are crucial for understanding customer needs and explaining technical solutions clearly.

Key Responsibilities:

As a Field Service Engineer, you’ll be responsible for:

• Commission and test of F&G equipment or systems at customer sites globally.
• Diagnose and troubleshoot technical issues remotely or on-site, utilizing problem-solving skills and technical expertise.
• Coordinate with customers to understand their needs and provide effective solutions and support.
• Train customer personnel on the operation, maintenance, and troubleshooting of equipment.
• Collaborate with cross-functional teams, including engineering, sales, and customer support, to ensure customer satisfaction and product improvement.
• Adhere to safety protocols and regulations while working on-site and during travel.
• Provide technical assistance and support to colleagues and customers via phone, email, or video conferencing when not on-site.
• Perform technical tasks in projects (both local and oversea).
• Design the system, such as layout, network, ensure correct powering and redundancy, verify space for all equipment, according to AFS and DEC basic design standards.
• Responsible for project documentation.
• Report eventual problems with products and project execution to Technical Manager.
• Contribute to continuous improvement in the project and report possibilities to Technical Manager.
• Cooperation and follow-up of vendors and sub-contractors.
• Technical contact point with other delivery groups in projects when assigned as the responsible PM within the project
• Assist Technical Manager to prepare proposals.
• Develop a close cooperation with RSM’s to support customers in technical issues.

Requirements

We are looking for people who are meticulous in details and familiar in handling customer databases. If this is you, get in touch.

As a minimum you must have:

• Diploma / Degree in Engineering (Electrical / Electronics / Instrumentation)
• Proven experience as a service engineer, field engineer, or similar role, preferably in an international setting.
• Strong technical aptitude and understanding of mechanical, electrical, and/or electronic systems.
• Proficiency in troubleshooting complex technical issues and implementing effective solutions.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues from diverse cultural backgrounds.
• Willingness to travel, sometimes on short notice, and work flexible hours as needed.
• Ability to work independently with minimal supervision and as part of a team.
• Knowledge of relevant industry standards, regulations, and safety practices.
• Willingness to undergo background checks and drug screenings as required by employers or customers.
• Ability to adapt to different cultures, climates, and working conditions while traveling internationally.
• Experience and Knowledge of Fire and Gas products.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

a) At least 5 years of Information Security working experience in a complex IT

(b) At least 5 years of working experience in Security Administration of one or more of the

following systems:

i) Active Directory

ii) Privileged ID Management tools

iii) Identity Governance & Administration tools

iv) Windows

v) Unix

vi) Linux

vii) MSSQL

viii) Oracle

ix) Mainframe

x) AS400

xi) Teradata

(c) Certification in CISSP, CRISC, CISM.

(d) Good Project Management experience and skills.

(e) Must be self-motivated, independent without much supervision, meticulous, systematic, dedicated, committed and result-oriented team player with strong initiative, and possess good inter-personal, communication, analytical and presentation skills.

(f) The candidate shall be required to perform some or all of the following duties according

to the area he/she is assigned to support:

i) Perform ID and Access control provisioning in one or more of the following systems:

- Active Directory

- Privileged ID Management tools

- Identity Governance & Administration tools

- Windows

- Unix

- Linux

- MSSQL

- Oracle

- Mainframe

- AS400

- Teradata

ii) Review and develop process for ID and Access control administration.

iii) Review IDs, Accesses and Security Settings to comply with polices and standards.

iv) Develop and maintain Baseline Security Standards (BSS) for Privileged ID Management (PIM), Identity Governance & Administration (IGA), Mainframe &

Database Computer (DBC) and AS400.

v) Conduct BSS compliance checks periodically for PIM, IGA, Mainframe & DBC and

AS400.

vi) Provide governance on the service provided by the Service Providers.

vii) Manage the escalation processes and perform service recovery for incidents that

directly impact services or users.

viii) Conduct internal security reviews.

ix) Assist in the extraction of artefacts for auditors.

x) Support periodic fixes/patches and upgrades.

xi) Assist in the planning, review and testing of the IT Business Continuity Plan.

xii) Ensure strict adherence to the Board’s internal processes, procedures and policies

for quality output as well as sound security controls.

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred