Total 2 maintenance job vacancies in Customer Service category in D14 Geylang, Eunos

Responsibilities:

• Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
• Maintain long-term relationships with clients.
• Increase customer satisfaction
• Renew the support & maintenance contract.
• Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Provide routine preventive maintenances.
• Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
• Take over all service issues from Project team after External Hand Over done.

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
• Minimum 2 year of customer service working experience (security-related preferred) in a multinational environment.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients.

Lead a team of service technicians, manager service schedules, and maintain strong customer relationships.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
• Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
• Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
• Coordinate with other department to optimize resource allocation and meet service demand effectively.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
• Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
• Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
• Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
• Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
• Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
• Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.