Total 17,110 maintenance engineer service job vacancies in Customer Service category in Singapore

• Position: Customer Service Officer (Sales coordinator)
• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

• Basic $1800-$2300 (depends on experience)
• OT (10-30hrs monthly)
• Perm role with 14 days A/L, AWS, Bonus, medical insurance
• Mon – Fri / 9am – 6pm
• Location: Sembawang

Responsibilities:

• PM, servicing & repairing of cleanroom production machine (on-site)
• Assembly of parts, hoist operation

Requirements:

• Min. 1 year relevant experience
• Knowledge in mechanical & electrical/ electronics

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee | R22105757

About the Role

A concept by Fleursophy Group, open-flame and woodfire restaurant. We are looking for Part time front of house staff who love Food and People to be part of our team!

Learning Opportunity

• Basic wine and sprirt knowlege
• Cocktails and Mocktails knowlege
• Service Excellence
• Barista Fundamentals

Benefits

• Hourly rate: $14-15 per hour
• Daily meals provided

Job Duties

· Familiar the whole floor operation.

· Able to carry out the role of every floor position if required.

· Bring the best dining experience to the guests during restaurant operations.

· Ensure compliance with sanitation and safety regulations according to government regulations.

· Respond efficiently and accurately to customer complaints, taking personal responsibility and initiative to resolve issues.

· Deliver superior service and maximize customer satisfaction

· Housekeeping of work area and premises before and after services

· Ad hoc duties when needed, taking instruction from supervisors and managers.

Job Requirements

· Excellent interpersonal and communication skills

· Service-oriented in all guests interactions

· Computer literate and with excellent interpersonal skills is a plus

Your responsibilities include, but not limited to:

1) Responsible for conducting field (on-site) audit on outdoor cleansing activities, including safety compliance, to ensure that quality service is consistently maintained;

2) Responsible for investigating Defect Notices and propose corrective actions to Operations Executive to prevent recurrence of similar complaints;

3) Responsible to reducing recurrence lapses through continuous improvement of work methodology e.g. case studies, min 2 projects a year

4) Perform compliance audit to ensure the operation sites and company leased residential units are complying to the regulatory requirements and/or contractual obligations.

5) Participate in the deployment of special projects such as pandemic disinfection and chemical spillage post clean-up cleaning

6) Conduct QEHS briefing, with relevant multimedia content, on site to ensure worker competencies are met, to conduct monthly

7) Conduct QEHS Inspections on site to ensure compliances to in-house and regulatory requirements

Requirements

• Minimum Advance Certificate / Higher Nitec or equivalent education

• Must possess driving license class 2B and motorcycle

• Basic knowledge of Microsoft Office applications (Able to prepare simple reports)

• Applicants must be comfortable working outdoors

• Required to do night audit periodically

• Require to be on standby for ad-hoc activation for special cleaning job

• Positive attitude, willing to learn and able to work independently

• Well Established Company

• Working location at Woodlands, Senoko

• Working hour: Monday - Friday (8am - 5pm) & Saturday (8am – 12pm)

• Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Other task that assigns by the management.

Requirement

• NITEC / Professional Certificate in Electrical / Electronic / Mechanical or equivalent.
• 1 - 2 years of relevant working experience
• Possess Class 3 License is an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Salary Range: $2300 - $2800

• Working Location: Chinatown

• Excellent Welfare & Benefits

• Working days & hours: Tuesday - Sunday (11:00am - 3:00pm / 6:00pm - 10:00pm)

• Well Established Taiwanese F&B Company

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need.

How will you make an impact?

The Customer Service Supervisor will have a unique opportunity to lead a world-class customer service team and contribute to the flawless execution of our order-to-cash process. You will work closely with commercial sales leaders and other global and regional functional teams to ensure revenue attainment, optimize order management, and provide exceptional customer service. As the subject expert in Customer Service, you will analyze data and information to recommend the right solutions and make informed decisions.

Responsibilities:

• Strong supply chain knowledge & professional in Customer Service, ability to establish strong partnerships with all individuals involved.
• Responsible for overall process of customer PO booking through shipment execution.
• Handle critical customer complaints and issues, provide resolution in a timely and professional manner.
• Develop and implement customer service procedures, SOP and set up QTC processes following internal guidelines & policies.
• Thorough understanding of the business, support revenue attainment for the assigned division through meticulous backorder management.
• Prepare and present weekly reports, analyze data to identify key issues & make recommendations as needed.
• Serve as the main point of contact for critical cases and ensure it can be resolved promptly. Collaborate with factory, Commercial, Finance team etc to ensure seamless customer service and support.
• Lead and scale a customer service team that consistently achieves outstanding results.
• Foster a culture of excellence, inclusivity, and continuous learning.

Qualifications:

• Bachelor’s Degree in BA/BS or Logistics/Supply Chain or equivalent.
• Proficient in excel, data analytics & presentation.
• High energy and the ability to thrive in a fast-paced environment.
• Accountability, proactive problem-solving, adaptability, understanding of business operations.
• Excellent Communication and analytical Skills.
• Sound knowledge in logistics, solid understanding of Customer Service & Supply Chain management.
• Excellent organization & time management skills.
• Able to make timely informed decisions.

Marine Service Engineer

Office location : 8 Boon Lay Way, #03-03/04, Tradehub21
Working Location: On board ship

Working days: 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

About the Company:

For the last 100 years, our client has been a front leader company in providing engines, generators, and UPS products that have powered homes, hospitals, lawn mowers, stadiums and everything in-between.

Basic Functions

We are looking for Field Service Engineers for commissioning, troubleshooting and repair of marine Generator and UPS. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Requirements:

• Diploma/Degree in Electrical Engineering
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (L1 / L2)
• Working Location: West (Jurong / Tuas)
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW!!!

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 1 year of IT experience or equivalent
• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage
• Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66041 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Main Responsibilities

The primary function of the Deskside IT Support (Mac) role is to support users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning environment, either onsite or remotely.

• Deploy and maintain new workstations
• Provide technical support for desktop issues
• Support VIP members of Hogarth
• Assist users in Joint Ventures, liaising with Hogarth Production Support to ensure the site is fully supported
• Document and update documentation on standard procedures
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Working with standard application suites and custom workflow tools at Hogarth (detailed below)
• Maintain meeting rooms’ A/V equipment
• Technical support for in-house agency facilities
• Adobe Creative Cloud support
• Microsoft Office support

Additionally, provide first line support for Hogarth staff and clients that utilise Hogarth's applications, ensuring concise and accurate logging and management of all incidents and requests reported to the online service desk. Ensure tickets are resolved to the highest quality within agreed service levels whilst meeting customer expectations. Resolve first line issues and use the appropriate escalation channels if unable to provide a fix.

Specifically;

• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Respond against defined Service Level Agreements and Key Performance Indicators and ensure that appropriate and timely responses are provided
• Complete first line investigation and diagnosis, updating incident records as necessary
• Carry out, and report on daily system health checks for all supported applications
• Triage incoming incidents and escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution
• Participate in major incident events, adhering to defined best practice
• Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
• Maintain the Knowledge Base, updating documentation where appropriate
• Weekend on-call coverage rota for Major Incidents (P1’s and P2’s)

Qualifications and Experience

Essential Experience & Skills

• Good experience of macOS support
• An excellent working knowledge of technical support for desktop issues
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Good working knowledge of Adobe Creative Cloud
• Quick learning skills with information retention and a good technical aptitude/ability
• Confidence to deal professionally with staff at all levels in the organisation
• Service focused "can-do" attitude
• Excellent administration and organisation skills
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Self-motivated with the ability to work autonomously but also to contribute as a team player
• Ability to communicate technical information in a user-friendly way
• Positive attitude towards problem solving and tight deadlines
• A commitment to service improvement with a customer focused attitude

Desirable Experience & Qualifications

• Previous work experience within an advertising agency/post production facility
• Knowledge of media types and file formats
• ITIL V3 Foundation
• Knowledge of JAMF Pro
• Knowledge of Apple Remote Desktop / Microsoft Remote Desktop
• Apple Certified Support Professional (ACSP)

IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Marine Service Engineer
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 5000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• In-charge of repair / service sales division
• Main Engine & aux engine repair, pumps, compressors, purifier and hydraulic at shipyard, working anchorage, OPL, follow voyage, PSA & Jurong port (ship owner, ship manager / Shipyard – DDW Pax ocean, ST Marine, Keppel / Industry – sewage treatment, Jurong & Kranji / Spares & equipment supplier / Engineer solution)
• Prepare & submit repair /service quotation to customer
• Get quotation from repairer
• Co-ordinate and arrange internal and external service team
• Co-ordinate between customer, agent & vessel for dispatching our teams to go onboard vessel to carry out repair/servicing job and or pre-work inspection
• Follow up with customer on status of our offer
• Co-ordinate with repairer & customer for any claims, dispute or complaint on work done or supply
• Prepare & submit inspection / service report to customer in accordance with ISO requirement & standard, filing of report is part of the job scope as per requirement
• Update & submit, sales report - quotation, enquiry against actual sale statistic report by weekly, monthly & yearly
• Co-ordinate between the sales team & production / service team for reconditioning work of stock item
• Coard vessel to meet Capt / Chief engineer for service & spares sales call & inspection in due course
• Carry out risk assessment for each service and observe safe work practice and regulations onboard vessels & in the workshop is part of the job responsibilities

APPLY NOW!!!

• Min. ITE in Marine or Mechanical Engineering
• Min. 3 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66039 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Customer Service Officer cum Call Centre

- Managing inbound and outbound calls

- Customer engagement

- Setting up appointments for the customers

- Identifying customers' needs, answering call and providing solutions/alternatives to issues

- Promote products and services when possible

- Building sustainable customer relationships;

- Excellent communication skills

- Excellent service-oriented & telephone etiquette

- Experience in Customer Service / Call Centre

- Provide excellent service to the customer (in the outlet)

- Well-versed in computer (Word & Excel)

- Hard-working, good team-work & pro-active

- Strong interpersonal & able to multi-task

Interested candidates, please call 6738 1133 / WhatsApp: 8133 3030

• Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinates with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Require to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -

- Install and troubleshoot Windows & No Windows Application

- Account Administration

- End User Support

- Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video

Conference System

- Multi-purpose hall Sound System

- PC inventories & Bi-monthly stock take

- Skype / MS Team Voice

- Software Management: Endpoint Central / Intune

- Microsoft Defender

- VPN Solution

- In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration,

Autopilot implementation

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Our client, a well-known MNC company is looking for candidates for the Customer Quality Engineer position.

Responsibilities: -

• Handling of internal complaint from production, sales etc.
• Handling of external complaint from customers
• Analysis the complaint and establish statistical data by identifying sample size and acceptable error
• Monitor and review quarterly data based on customer’s complaint
• Prepares reports by collecting, analyzing and summarizing data
• Provide recommendations for improvement and reduction of complaint
• Provide technical support to the customer
• Manage of detective material return

Requirements:

• Degree in any Engineering field
• Good interpersonal and communication skills
• Ability to work well in a team
• Problem solver
• Ability to perform multi-tasking
• Knowledge of IATF16949 will be an added advantage

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394 | RCB No. 200007268E

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Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Customer Service Officer cum Call Centre

- Managing inbound and outbound calls

- Customer engagement

- Setting up appointments for the customers

- Identifying customers' needs, answering call and providing solutions/alternatives to issues

- Promote products and services when possible

- Building sustainable customer relationships;

- Excellent communication skills

- Excellent service-oriented & telephone etiquette

- Experience in Customer Service / Call Centre

- Provide excellent service to the customer (in the outlet)

- Well-versed in computer (Word & Excel)

- Hard-working, good team-work & pro-active

- Strong interpersonal & able to multi-task

Interested candidates, please call / WhatsApp: 8133 3030

Information

1. Mon - Fri: 8.30am to 5.30pm, Sat: 8.30am to 12.30pm
2. Salary range: $2200 – $3500

Responsibilities:

• Perform all preventive and breakdown maintenance for all Aircon equipment.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with safety procedures.
• Provide technical advice and assistance on all maintenance functions.
• Any other tasks, when required by the immediate superior.
• Prepare service reports after every completed job for customer’s endorsement.
• Communicate with clients with regards to problems in equipment and post-job reports.
• Any ad-hoc tasks given by supervisor or management.

Requirements:

• Nitec in Mechanical / Electrical / Electronic or related field
• Experience in chillers, ACMV equipment, switchboard, and generators will be an advantage
• Candidates with no experience are welcome to apply

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894