Total 1,881 module manager job vacancies in Customer Service category in Singapore

School Operations Manager ( 3 months contract, up to $3,500 per month)

Location: Bukit Timah

Working Hours: Mondays to Thursdays: 8:30am to 6:00pm, Fridays: 8:30am to 5:30pm

Job Description

• Work with School Leaders and Administration Manager to manage infrastructure-related budget and
• ensure smooth running of daily school operational needs.
• Oversee and review security and safety and emergency procedures to ensure smooth running of
• daily school operational needs.
• Liaise with external stakeholders such as vendors and contractors.
• Support in student discipline-related matters, contributing to the holistic development of students.

Requirement

• Facility Management/Safety Management /Security Management /Logistics Management
• Reviewing and writing standard operating procedures for safety and security management
• Conduct emergency preparedness exercise

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879511 (Serena Ho)

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Job Description

• To lead and oversee the day-to-day sales and operations of an award wiinning enrichment centers.

As the Center Manager, you will be.

• Responsible for ensuring the center's success by delivering exceptional service, building strong customer relationships,
• Achieving sales targets and promoting operational excellence.
• Your passion for education and dedication to providing the best learning experience for the students will be the driving force behind your success in this role.
• You will lead your center's team to achieve the center's sales target.

Delivering Service Excellence:

• You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team,
• You take the lead in building and managing strong relationships withcustomers, making sure that valuable customers are taken care of and have their needs met.

Delivering Operational Excellence:

• You are accountable for managing the facilities, resources and equipment in your center. You will also ensure that safety protocols are adhered to.

Leadership and team management:

• The center manager leads and fosters a positive work environment.
• You establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork.
• You set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years' experience in the industry management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems.
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

Other Information

• 44hrs work per week. 5 days work week
• Work 4 weekdays: 12:30pm to 9:30pm and 1-weekend from: 8:30am to 6:30pm
• Based in North Woodlands, candidates need to be comfortable to be assigned to or travel to other centers based on operational needs.
• We offer a competitive salary package, Basic $5K with performance-based incentives, annual performance bonus and opportunities for professional growth and advancement.

Interested candidates kindly send in your resume, we regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No. R1110882 (Lee Ming Er)

Brief description of the Restaurant

New opening Japanese Yo-shoku restaurant. Around 80 pax of capacity.

Job Descriptions

• Handle restaurant operations
• Lead and guide a team of Servers/Kitchen
• Handle preparation and ensure high quality and company standards\
• Provide excellent service experience to all customers/and provide a training to all staff
• Handle all customer queries and feedback in a professional and timely manner
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor work performance of all staff
• Handle and manage all sales figure including FL Cost /Sales

Job Requirements

• Graduated at least Secondary school
• Report to the Japanese directors
• At least 5 years of relevant working experiencese)
• Quality-driven,Can do attitude and customer-oriented mind-set
• Ability to work in a fast-paced environment and manage multiple-task

Benefit

• New Opening Outlet
• Big room for career progression since they are planning to expand more.
• Annual Leave
• Medical Leave
• Uniform will be provided
• Yearly Bonus*depends on business situation/performance
• Staff Discounts
• Transportation allowance under certain conditions
• Following by MOM Part IV of the Employment Act
• *We will do training in TOKYO/JAPAN, let’s joint us!!

Working hours

Working Hour/Standard Condition：

• 7:30-23:30(as Rotating Shift)
• 5days per week (able to work on weekends and public holidays)/principal

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

· Respect: We embrace diversity and collaboration.

· Innovation:We share ideas and solve problems.

· Grit: We are driven and determined.

· Excellence:We optimize for success.

· Responsibility:We do what’s right for our people and the planet.

What we need:

Reporting to the SVP, Go-to-market, this role will build and cultivate strong relationships with clients and internal stakeholders and develop cross-functional partnerships. This role will be based in Singapore.

Key responsibilities:

· Use client feedback data, market insights, and internal / operational data to contribute to the development of the Customer Success strategy, plan, initiatives, and workstreams that accelerate growth and improves the client experience

· Establish objectives and KPIs to deliver exceptional performance that is aligned to the overall Customer Success strategy

· Develop and present insights, results, and quarterly progress updates to stakeholders (and clients) in a compelling and easy to understand manner.

· Identify, optimize, and scale improvements that benefit a large set of clients by driving efficiencies through tools and processes, simplifying procedures.

· Accountable for the performance and results and the experiences delivered to the clients.

· Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization

The successful candidate:

· 5+ years professional experience leading Customer Success, Account Management, Sales Support, or Management Consulting teams preferred

· Minimum of 5 years nurturing and growing customer relationships

· Exposure with Data Center is preferred

· Demonstrated success identifying opportunities for clients and increasing adoption and utilization of company products and services

· Experience developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a deadline driven environment.

· Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm

· Excellent verbal and written communication

· Ability to use data to analyze, report, and forecast to guide business decisions

· Passion for leading and an appetite for driving improvement and scale in your overall approach

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Resolves CSO and customer issues
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
• Involve in Department project

Job Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth.

· Take ownership of customers issues and follow problems through to resolution.

· Set a clear mission and deploy strategies focused towards that mission.

· Develop service procedures, policies and standards.

· Keep accurate records and document customer service actions and discussions.

· Analyze statistics and compile accurate reports.

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

· Keep ahead of industry’s developments and apply best practices to areas of improvement.

· Control resources and utilize assets to achieve qualitative and quantitative targets.

· Adhere to and manage the approved budget.

· Maintain an orderly workflow according to priorities.

Minimum Qualifications

· Proven working experience as a customer service manager, retail manager or assistant manager.

· Experience in providing customer service support.

· Excellent knowledge of management methods and techniques.

· Working knowledge of customer service software, databases and tools.

· Awareness of industry’s latest technology trends and applications.

· Ability to think strategically and to lead.

· Strong client-facing and communication skills.

· Advanced troubleshooting and multi-tasking skills.

· Customer service orientation

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

Reporting to the Centre Director on administration matters, this role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Responsibilities

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards
• Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels employees on performance
• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to polices and procedures and maximization of flow of all incoming and outgoing material.
• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Additional responsibilities include, process development and continuous improvement and managing total productivity.
• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)
• Drive Lean Warehousing System.
• Administers and communicates company policies
• Regularly reviews performance expectations with leadership team. Providing expectations, performance planning, feedback to team members.
• Responsible for the training & development and performance discussions with staff.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Interested candidates, please send in your updated resume in MS Word or PDF format to us.

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

Leadership

• To provide leadership in the development and daily operations and running of the Active Aging Centre (AAC), in line with the vision and mission of the Thye Hua Kwan Moral Charities.
• To mentor, motivate and manage a team of AAC staff and volunteers.
• To develop a network of support for seniors in need of assistance by working closely with management committee members, government agencies, grassroots and RC leaders, volunteers, donors and other service providers.

Programme Planning and Implementation

• Develop and implement Outreach plan/follow-up visits to seniors in the identified blocks.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by MOH and AIC, or any other agency designated by the Ministry.
• Establish and motivate seniors to run mutual help groups.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

Volunteer Development

• Establish networks with local community-based services/resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income generating activities, conduct outreach efforts, etc to match the needs of the seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the AAC.
• Serve as the key communication link between the AAC and its volunteers.

Finance and Accounts

• Oversee and review fund utilisation, including AAC's Petty Cash account.
• To plan, budget and develop the AAC programmes and activities for seniors and volunteer management programmes.
• Implement checks and controls in the handling of cash donations and official tax receipts.
• Implement checks and controls in the accounting system to ensure timely submission of reports and proper accounting records and also to safeguard against misappropriation of the AAC's assets.
• Coordinate the preparation of the AAC budgets and annual work plan.
• Liaise with external auditors on the audit of the AAC's accounting.

• Minimum Diploma with a social service background experience

COMPETENCIES (KNOWLEDGE, SKILLS & EXPERIENCE NEEDED FOR THE JOB)

• Possess integrity, good interpersonal and communication skills.
• Have a positive attitude, good self-disciplined and able to work independently and in a team.
• Possess leadership qualities, creative and resourceful in networking or mobilizing volunteer.
• Pleasant personality, energetic and self-motivated.
• Proficiency in MS Office Applications

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

[Pre-sales support]

· Lead and manage overall data center facility solution from pre-sales to post-sales stages including direct interface with customer to obtain the user requirement, due diligence activities, develop the fit-for-purpose solution, and deliver the data center services for data center business opportunities in APAC with an objective of ensuring an appropriate technical information and designed solution can met the customer’s requirement and support business growth.

· Work with sales team for the technical requirement, engage with clients to assess technical requirements, costing, create feasibility studies or work out TCO (Total cost of ownership) calculations on product or system level during project tender stage

· As the key technical expert person to consult with for pre-sales technical requirement, provide presentations and site tours, and liaising with support / proposal team at HQ

· Liaise between Sales team and design team for its technical capabilities

· After receiving complete proposal information, to work with engineering & solution designer to develop proposal, follow up with the sales team for the outcome, conduct pre-sales site surveys to gather relevant information

· Work with the sales team to generate Bills of Materials (BOM), provide costing, carrying out experiment to ensure proposed solution fits client’s requirement

· To bridge the gap between design technical capability and client’s need

· Define, develop and maintain update-to-date technical information database of each data center products and aligning the critical technical figures with product owners and operation team for any change of infrastructure system.

· Lead, manage and deliver the customization provisioning to the customer with direct interfacing and coordination with both external customer and all internal stakeholders

· Define and develop the technical training material to the internal customers (sales, product consultant, product owner.,etc) for any update about data centre development

[Mechanical Design Engineering]

· Propose design concept, summarize design requirement, analysing existing facility, and develop conceptual sizing/design

· Risk analysis by checking consistency between tender and quotation specification

· Prepare supplemental material (Spec, DWG) for quotation, Review BoQ (Material and Quantity), Propose Value Engineering and Technical Review

· Concept & Schematic Design

(Summarize design requirement, Analyzing existing facility, Schematic design report, Design development (Spec., Technical calculation sheet), Propose new feasible innovation and stay abreast on the latest trend in the market, Product differentiation)

· Detailed Design

(Arrangement of shop drawing with drafter, Authority submission arrangement with QP, Input for T&C requirement (prepare test script and ensure that the methodology is in line internally)

· Review of construction material / shop drawing / MoS, Shop drawing coordination for large or complex project, Periodical inspection (internal check for quality improvement)

· Ensure site installation works are accordingly to project plans / designs / time frame for large or complex project

· T&C consultation for FAT, SAT, and IST with Technical & Q&C department

· T&C Planning, Coordination and to complete with Testing report compilation

· Handover submission arrangement with drafter team and project team (As build DWG)

· Any other duties assigned by the Manager

About the Role

In the role of Customer Service Manager you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth.

Responsibilities

• Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle
• Manage all all inbound customer requests from your book of customers
• Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these
• Drive customer satisfaction practices to increase retention and drive upsell opportunities
• Advocate for customer needs within the organization, working closely with product development sales and support teams
• Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs
• Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives
• Keep customers informed about product updates, new features, and industry best practices
• Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities

Qualifications

• Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry
• Experience in working with senior stakeholders at organizations
• Excellent cross functional communication and interpersonal skills
• Strong problem solving and analytical skills
• Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking
• Fluency in English and Japanese required
• Experience in managing customer information and communication in Salesforce, JIRA and Intercom

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.

As the Angel - The Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!

What you will be doing

• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Deliver onboarding training and provide support to our clients

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Previsous experience in Early Education would be plus
• This role requires the person to be able to deliver training in Chinese to our clients

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop ground breaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

Your Responsibilities

This role will provide team leadership for End User Compute team members and requires both hands-on delivery of support and responsibility for overseeing delivery of support across regional locations. The job split is as follows:

• End User Computing Support (Weight 60%) – Resolve incidents and action requests for end user computers, computer peripherals and phones.
• Networking and Data Centre Teams Support (Weight 10%) – Provide in-country assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support
• Project Support (Weight 10%) – Provide in-country support for the execution of projects.
• Leadership (Weight 20%) - Overseeing delivery of support in all [country/region] locations and managing those Support Delivery team members based in Singapore, Philippines, Japan etc.

Your Profile

• 5+ years working experience in support of end user hardware and software
• ITIL certification preferred
• Experience in using a ticketing tool for managing incidents and requests
• Setting up computers, computer peripherals and phone handset on end user desks
• Computer management in Active Directory
• Imaging computers with a standard operating environment (SOE)
• Installing software
• Configuring printers and installing printer drivers
• Basic configuration of Windows 10 and 11 operating environments
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
• Proficient in using Apple iOS devices such as iPhones and iPads
• Installing network and server equipment in racks (hardware only)
• Patching network cables to switches
• Interfacing with vendors for the procurement of hardware or requesting support
• Providing IT advice and training to end users in line with company guidelines, policy and standards
• Supervising and coaching team members

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Our Client, in Automotive Industry located in Central has opening for Service Manager.

• Well-Known MNC
• Variable Bonus

Responsibilities:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to Company's regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Requirements:

• Degree in Engineering preferably in Mechanical Engineering or Business or Financial
• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai, Terry

Reg No: R23111838

EA No: 19C9570