Total 1,467 office administrator job vacancies in Customer Service category in Singapore

Working days: Mon - Fri (office hours)

Work location: Central Area - Novena/ Chinatown/ Havelock / Clarke Quay (will be based in 1 of the office location)

Salary: $3000 per month

Contract duration: Immediate until December 2024 (subject to operations needs & individual performance)

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Working Location: East

Working Hours: Monday to Friday 8.30am – 5.30pm

Salary: $2,390 per month

Work Period: Immediate till end August / September 2024 (subject to further extension based on performance)

Job Responsibilities:

• Manage incoming enquiries over the phone (No sales involved)

Requirements:

• Only Singaporeans.

• GCE A Levels and above

• Proficient in English and a second language so as to converse effectively with different groups of customers

• Excellent team player who is task-orientated

• Possess Good Customer Service Skills

• Training will be provided

• No prior experience is required.

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirements:

• Min Nitec or Diploma in any discipline
• Have Call centre exp/ Customer Service or Have order processing exp
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Associate

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• Patient registration
• Scheduling of appointments
• Performing financial counselling for patients
• Cashiering duties
• Assist in administration work
• Any ad hoc duties as assigned

Requirements:

• min. NITEC and/or Diploma and above
• Possess min. 1-2 years prior working experience in customer service functions
• Excellent interpersonal and communication skills
• Team player and able to work independently
• Proficient in Microsoft Office

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

As we continue to grow our business, we are looking for a dedicated professional to join our team and play a crucial role in managing the fit and proper assessments for new agents and client advisors within our consumer distribution division.

Responsibilities:

• Responsible for conducting thorough fit and proper assessments under the Representative Notification Framework (RNF).
• Evaluate each candidate's suitability, making informed recommendations, and escalating any adverse findings for further review.
• Keen attention to detail ensuring all candidate documentation is complete and accurate.
• Key point of contact for candidates, hiring managers, and internal stakeholders, addressing any missing information or supporting documents required for due diligence checks, discussing funding schemes, and coordinating the signing of Agency Agreements.
• Conduct periodic reviews and checks, including quarterly reviews of representatives under enhanced monitoring, daily credit monitoring of representatives' financial statuses, and annual self-declarations from representatives.
• Support other Distribution Support functions, such as handling reference check requests, granting sales authority, and managing audit requests related to fit and proper assessments.
• Regularly review processes to streamline and ensure their relevance.

Requirements:

• Excellent communication skills will be essential in providing regular statistics and reports to our Distribution Channels about candidate and representative appointments.
• Minimum 3 years of experience in Distribution Support, particularly within the MAS Representative Notification Framework.
• A degree or diploma in any discipline is required, along with proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
• Highly organized, focused, and able to work under tight timelines and pressure.
• Independence, self-drive, and a results-oriented mindset are essential, as well as meticulous attention to detail and strong interpersonal skills to influence stakeholders effectively.

The Job:

• To manage and maintain operational standards of the dedicated building services centre
• Prepare welcome pack for residents.
• To be first point of contact for walk-in residents
• Point out selected clauses of the Supply Agreement to the resident
• Guide customers to look out for the emergency and safety information in the support kit

The Requirements:

• Min Diploma Holder with 2-3 years relevant admin working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Responsibilities:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm
Rate: $10/hr

Must commit till end of december

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• In charge of managing service office
• Ordering office supplies
• Handling office Tenants and Vendors
• Process basic invoicing

Job Requirements

• Prefer candidate with customer-service experience
• Pleasant-looking and good working attitude
• Must be able to converse in English & Mandarin

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

Working days: Mon - Fri (office hours)

Work location: Novena / Clarke Quay

Salary: $3000 per month

Contract duration: 6 months or 1 year contract (subject to operations needs & individual performance)

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4142

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Job Description

The incumbent will be the ambassador of the organization for providing excellent patient service to our customers.

Job description

• Patient registration
• Appointment scheduling
• Billing and cash collection
• Records update and report distribution
• Filing of patients’ records
• Replenishing inventory when stock is low
• Additional responsibilities assigned by supervisor

Job requirements

• Preferably with experience in ILTC setting (e.g., centre base care)
• Minimum GCE N levels/O levels with min 1 years of relevant experience in Customer Service Coordination / Liaison Work / Case Management Coordination
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Has administrative background (be it healthcare or not) – Versed in Microsoft Word, Excel and PowerPoint
• Able to manage high volume of emails and attend to matters involving inter-departments
• Willing to travel to various working locations locally, when needed
• Willing to work 5.5days work week

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Nitec, Diploma Holder & above in Healthcare related or any field of study.
• Min. 1 to 2 years of related experience in Seniors befriending service or relevant Elderly community outreach support experience

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Salary: up to $4500

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Raffles Place

Job Description:

Administrative duties

• Scanning of documents for archiving
• Assist in Records Management for the branch
• Handle corporate card application process

Office management

• Support Facility Management / Health & Safety matters to ensure the safety, tidiness and convenience of working environment is in compliance with regulatory and company standards
• Reception duties e.g. incoming couriers, visitor management, incoming calls / emails from public
• Support branch events (Townhalls, client events etc) where applicable

Nostro Reconciliation / AOV / DLP / SVM / KRI

• Responsible to oversee the day to day nostro reports and work with various business units to clear all outstandings
• Account Reconcilier of the monthly AOV process
• Data Leakage Prevention SPOC for Operations
• Supports the Corporate Services Manager on any purchase requisition and/or souring matters
• Maker (Upload) for Monthly Department KRIs

Staff Claims / Account Payables

• To verify and process staff claims & corporate cards expenses for the branch, including posting of accounting entries
• Backup for Account Payables Processes (Will be removed by Sept 2024 this portion)

Others

• Support Reconcilliation by providing the data required to FC
• Support update of customer static data in Intellect as maker for Branch
• Support PB token registration
• Support HO Reporting, where applicable

Job Requirements: Min Diploma in any course w min 3 years of relevant receptionist experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Roles & Responsibilities

• To interact with patients on daily basis for meal ordering
• To take patients’ meal orders
• To follow up with any changes to patients’ meals (New Admissions, Meal Amendments, etc.)
• To key in patients’ meal orders to meal ordering form
• To work with Food Services Vendor for patients’ meals
• Ensure patients’ meal orders are accurate
• Assist with daily operations in Food Services

Requirements:

• Good customer service

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• No related experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to commit long term

Interested candidates please send your updated resume to:

Attn: Patient Service Associate / Clinic Assistant (Hospital/Clinic, Shift/Office Hours) #HKA

[email protected]

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

Full Time or Part Time
- 5 Days Work (Mon~Fri)
- Working Time: Full Day 9AM ~ 6:00PM or Half Day 9AM ~ 2PM or 1PM ~ 6PM

- Performance Bonus

As our centre administrator, you will be supporting the Principal in day-to-day administration and operational support.

Roles & Responsibilities:
• Manage and record (e.g. petty cash, daily collections, centre enrolment report etc).
• Input data on ECDA website (e.g. particulars of new students).

• Assist parents in the purchase of merchandise and enrichment programmes such as uniforms, caps, books.

• Manage staff records eg, leaves and over-time.
• Issue invoice and receipts.
• Order grocery and other essential needs of the school during operation. Handle other ad-hoc duties as assigned.

Requirements:
• Min of GCE 'O’ Level with 1 year experience in any administrative field

• Proficient in MS Office (Word, Excel and PowerPoint).

• Able to multitask and work within deadline
• Possess good interpersonal, communication skills and a good team player

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please apply/email your updated CV to [email protected] or WA 91792208 for more information.

We regret to inform that only shortlisted applications will be contacted.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Nitec, Diploma Holder & above in Healthcare related or any field of study.
• Min. 1 to 2 years of related experience in Seniors befriending service or relevant Elderly community outreach support experience

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

We are hiring Contract Patient Service Associate to be outsourced to many reputable healthcare organisations!

Job Description:

• Perform reception attend to enquiries and feedback
• Registration for visitor and update visitor details accordingly
• Schedule/booking appointment and follow-up with patient
• Collection of payment and proper account of transaction
• Ad-hoc admin duties

Requirement:

• Customer service in healthcare experience will be advantageous
• Min. commitment of 3 months to long term

Interested applicants, send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

- 1 Year Contract (Convertable)

- Up to $3000

- Office hours

- Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Salary:

• Up to $3000

Working hours:

• Mon to Fri: 9am to 6pm

Location:

• Bukit Merah

Requirements:

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.
• Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking clients

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.

• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.

• Conduct assessment / home visits when necessary.

• Liaise with relevant agencies / authority / patients family.

• Assure that all referrals are attended to by relevant personnel.

• Liaise with nurses on patient-related matters.

• Assure that all referrals are attended to by self or relevant personnel.

• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.

• Act as a channel of communication between management and the customer care coordinator.

• Handle difficult customer and communicate escalated issues to the Manager.

• Keep update records of patients electronic or written data)

• Up-to-date the relevant information of government’s policy with regards to the elderly care Services and funding.

• Maintain confidentiality of customer database.

Requirements:

• Min Diploma & above in Healthcare or any field of study
• Min 2 years of related healthcare customer management / patient services / clinic executive experience
• Able to work on alternate Saturdays (off-in-lieu will be provided)

Interested applicants, please apply/email your updated CV to [email protected] or WA 91792208 for more information.

We regret to inform that only shortlisted applications will be contacted.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.

• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints

• To be able to provide service recovery for potential feedback/ complaints that are addressed

• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix

• Escalate crucial issues to Service Executive if beyond scope for service recovery

• Report and track patients whom service recovery has been provided to

Requirements:

• Min Nitec or Diploma in any discipline
• Able to work any 5 days in a week - Office Hours only

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Customer Relations Officer

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

· 1 Year Contract (Renewable)

· Novena

· Monday – Friday (9.15am – 6.45pm)

· $2,000 basic + Commission + Bonus

Responsibilities:

• Promote & sell Credit facilities (such as Fee Waiver OR Card Activation OR Customer Engagement)
• To achieve individual sales targets
• To adhere to professional standards of behaviour & conduct in dealing with customers and fellow staff
• To continuously think ahead and help to develop solutions to emerging problems
• To continuously suggest ways in improving the team as a whole
• To actively tele-market the Bank's products to customers to generate sales revenue
• To call company provided leads or customers.
• To cross sell personal loans
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Contract (Renewable)

Salary:

• $2,000 basic + Commission + Bonus

Location:

• Novena

Working hours:

• Monday – Friday (9.15am – 6.45pm)

Requirements:

• Candidate must possess at least Secondary School "O" Levels
• Relevant sales/acquisition experience with a proven track record is an added advantage
• Passion and drive to launch sales career to the next level
• Good Communication Skills
• Self-starter, independent and possess excellent interpersonal and communication skills
• Comfortable with Quotas or Sales Targets
• Able to commit to Overtime if needed

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Responsibilities:

• Reporting to Service Administration Manager and providing full administrative support to the Operations Department.
• Handle Life raft service jobs and global hire jobs.
• Assist in producing of service reports.
• Prepare input for invoicing through designated system and generate Purchase Order through designated system.
• Prepare delivery documents for delivery/exchange on life raft order.
• Register service-related orders, produce service certificates & price specifications.
• Correspond with agents & clients regarding operational requests/ issues and work closely with the team to promptly investigate and resolve complaints/problems.
• General filing and weekly progress invoicing and closing of the orders.
• Closure of the order within 3 to 4 days upon receiving of purchasing Order and issuance of the re-inspection certificate.
• Assist in monthly overtime compilation and submission for Technicians for the Department.
• Responsible for general departmental correspondence, sorting and departmental filing
• system.
• All other administrative tasks as assigned by superiors.

Job Requirements:

• GCE A level, NITEC/Higher NITEC or Diploma in Logistics/Supply Chain Management/
• Maritime Business or similar discipline.
• At least 2 years of relevant experience in the shipping, marine or related industry.
• Passionate about customer service role and ability to work with minimal supervision.
• Possess a high level of integrity and able to work under stress and deliver work schedules.
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Good English Communication skills (writing and speaking).
• Proficient in Microsoft application.
• Good communication skills with the ability to communicate on all levels
• Ability to systematically work independently and in a team.
• Immediate starter preferred

Admin Duties for WSQ Operations

• Create and upload course runs in the Training Partner Gateway (TPG) portal.
• Create sessions under the different course runs in TPG portal according to our timetables.
• Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
• Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
• Monitor attendance for all the students registered under TPG.
• Coordinate with relevant course coordinators for any changes to the course runs and sessions.
• Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
• Download all the Statement of Attainments (SOAs) for the various RTP programmes.
• Handle all administrative and logistic matters pertaining to TPG.
• Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
• Provide support in setting up the Student Management System.
• Provide administrative support for Resource Planning & Assessment (RPA) if needed.
• Assist the Planning and Compliance Team for the purposes of document submission and audits.
• Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
• To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
• To develop new business opportunity with current and new clients.
• To attend to customer's enquiries/ feedback and follow up with after sales service.
• To co-ordinate activities to ensure successful programme implementation and delivery.
• To assist with data collection and preparation of reports.
• To ensure timely submission of information on the TMS portal and processing of trainee applications.
• To ensure compliance to requirements stipulated by the relevant agencies, which include but not limited to SSG, WSG and PDPA. Such requirements include timely submission of attendance, results, proper documentations such as proposals, contract agreement course applications, meeting minutes/reports with clients.
• Review and improve work processes;
• Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.