Total 398 operations advisor job vacancies in Customer Service category in islandwide

Job Description:

• Responding to customer inquiries via phone, email, and in-person interactions.
• Resolving complaints and ensuring customer satisfaction.
• Coordinate with other departments to handle customer issues efficiently.
• Assist in basic administrative task.
• Delivering presentations to showcase products or services to customers.
• Perform other duties as assigned.

Job Requirements:

• Good communication and presentation skills
• Have valid Class 3 License
• Customer service oriented and outspoken character
• Ability to multitask and prioritize tasks effectively

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Overview:

The Operations Support Officer provides vital assistance in maintaining school facilities, supporting events, and ensuring the safety of students and staff. This role involves a range of tasks, including the upkeep of equipment, logistical support for school functions, and managing traffic and gate duties.

General Responsibilities:

• Provide support in general upkeeping of equipment and workplace.
• Provide logistical support for school events, functions, which includes arranging of furniture and equipment.
• Perform gate ushering duties and implement traffic control measures in ensuring safety of students.
• To carry out other assigned duties from time to time.

Requirements:

• Physically fit to assist in logistical support
• Able to converse in basic English to liaise with contractors and staff.

Name of School: Nan Hua Primary School

Location Address: 30 Jalan Lempeng Singapore 128806

Key Responsibilities:

• Ensure the upkeep of equipment and workspace for efficient operation.
• Provide logistical support for school events, including furniture and equipment arrangement.
• Conduct gate duties and traffic control to ensure the safety of students.
• Assist in other logistical and operational duties as assigned by the supervisor.

Qualifications & Skills:

• Minimum primary school education with experience in equipment upkeep or logistics preferred.
• Basic communication skills in English or Mandarin.
• Ability to follow instructions and carry out tasks efficiently.
• Physically capable of moving and arranging furniture and equipment.

General Terms:

• Contract Duration: 1 January 2025 to 31 December 2025.
• Working Hours:
  Operations Support Officer: Mon–Fri, 6:30 AM – 4:00 PM (1-hour lunch break).
  
• Holidays: No service required on Saturdays, Sundays, or gazetted public holidays.

Job Description:

• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery
• Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Requirements:

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Job Description

• Greet and welcome customers in a professional and friendly manner

• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner

• Manage POS system

• Call regular customers for appointments

• Schedule appointments and maintain the appointment calendar

• Maintain accurate records of customer interactions and transactions

• Assist with customer complaints and provide appropriate solutions

• Update daily sales report

• Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.

• Any ad-hoc duties as assigned by direct superior

Job Requirements

• Candidates with experience in the Beauty & Wellness industry are preferred

• Pleasing and service oriented

• Ability to communicate in Mandarin to handle of inquiries, and feedback from Mandarin speaking customers

• Tele-marketing experienced will be an added advantage

Other Details

• Basic + High Commission + Incentive

• Competitive salary and benefits package

• Work location: Bedok

Are you passionate about delivering outstanding service to clients across the region? Then, this is your opportunity to join the Fund Services Operations team under Securities Services Operations, assuming a key role in the successful managing client delivery and building effective working relationship with the clients.

As a Client Service Lead - Vice President within Fund Services Operations Services Delivery team, you will be reporting to the Asia Head of Fund Services Operations Transformation and Services Delivery. You will work closely with Fund Services Operation teams across the regions and managing client facing teams to ensure service delivery standards are maintained, and successfully delivered to service-level agreement commitments. In addition, you will manage client change requirement and provide valued, efficient and market best service on an ongoing basis, working to onboard new clients and protect and maintain existing clients.

You will need to provide clear direction and leadership, whilst driving your team forward in promoting staff development and process improvement whilst also providing efficient service-level agreement reporting and performance metrics. In this role, you will also execute the fund services operations’ strategy and modernize the client experience.

Job responsibilities:

• Represent J.P. Morgan as operational contact for client(s) across fund services products

• Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.

• Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment.

• Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.

• Promote highly customer centric and leading by example to provide leadership and delivering exceptional service experience on a daily basis

• Manage client change requests in partnership with client, client services, product, product development through the life-cycle of the request

• Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Accounting, or related disciplines

• At least 10 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles

• Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments

• Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders

• Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best

• A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives

Preferred qualifications, capabilities, and skills:

• Prior experience in developing a diversified team that will report to you by setting objectives and building career pathways

• Prior experience in managing difficult conversations and be comfortable with performance management when required

• Preferably qualified Chartered Accountant/Master of Business Administration

• Prior experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=b3d7a772a358a4354a655ee574a37e45

Name of School: Ngee Ann Secondary School

Location Address: 1 Tampines Street 32 Singapore 529283

Working Hours:

• Monday to Thursday: 7:30 AM – 4:30 PM (inclusive of a 30-minute lunch break).
• Friday: 7:30 AM – 4:00 PM (inclusive of a 30-minute lunch break).
• May occasionally work on weekends for special events (with time off provided).

Responsibilities:

1. ICT Technical Support:

• Manage ICT helpdesk requests (e.g., password resets, device troubleshooting, software installations).
• Diagnose and resolve faults in computing and AV equipment.

1. ICT Asset Management:

• Oversee equipment loans and manage warranties and insurance claims.
• Maintain, replace, and condemn ICT equipment periodically.
  Support stock-takes of ICT assets and stores.

1. AV Management:

• Set up and maintain AV equipment for school events, assemblies, and meetings.
• Record events, lessons, and competitions.

1. System Administration:

• Manage user accounts for administrative portals like Google Workspace, Microsoft 365, and others, following MOE and school guidelines.

1. Procurement Assistance:

• Research and recommend ICT and AV resources for procurement.

1. Additional Duties:

• Support ICT-based school initiatives.
  Carry out any other duties as assigned by school leadership.
  

Qualifications and Skills:

• Diploma in Information Technology or a related field.
• Proficiency in ICT systems, software, and hardware.
• Skilled in AV system setup, operation, and preventive maintenance.
• At least 2 years of relevant experience.
• Experience working in an Apple iPad PDLP school is advantageous.
• Positive attitude, good team player, and willingness to learn.

To provide support in general upkeep of equipment and workplace;

 To provide logistical support for school events and functions

including arranging of furniture and equipment;

 To perform gate duties and traffic control to ensure safety of students

moving in and out of the school premises.

Please apply via the following link for us to process your application:

https://careers.flyscoot.com/job-detail/R0004733

We are seeking a dedicated and adaptable individual to join our team. This role involves addressing passenger queries, requests, and feedback from social media, as well as managing flight disruptions. The successful candidate will also serve as a subject matter expert in vendor management and coordinate with vendor to ensure smooth operations.

Responsibilities

Social Media Servicing

• Respond to customers' requests, enquiries, comments and complaints, pre and post-flight, utilising our social customer care Customer Relationship Management (CRM) platform - Salesforce
• Address and resolve issues by liaising with relevant departments for follow-up based on CSM handling guidelines
• Monitor and support daily social operations to ensure SL (case resolution & first response time) are met
• Liaise with other internal stakeholders to achieve case resolution
• Follow up and ensure closure of any customer feedback received via all social media platforms
• Support cases highlighted by Marketing and ensure closure where applicable
• Attend to cases escalated by vendor to Scoot HQ-Chat within the next working day
• Review and attend to internal department escalation pertaining to social
• Report daily social performance matrix

Disruption Handling

• Monitor of Disruption handling and represent Customer Service team for any assistance required by internal stakeholders
• Coordinate with Fulfillment team for passenger handling
• Determine service recovery options for disruption handling

Crisis & PR Support

• Be the eyes and ears of Scoot on social media platforms, alerting the corporate communication team when potential PR issues are spotted
• Support the corporate communication team in crisis and issues response on social media channels as necessary. This will include support during AOG’s, weather disruptions, etc.
• Liaise with web team and other internal stakeholders for closure of cases

Vendor Management

• Maintain and uphold Vendor’s product knowledge and competencies in delivering expected service standards set by CS
• Attend/Conduct QA Calibrations and Audits as assigned
• Be the SME POC for Vendor on product and/or customer service-related queries
• Identify knowledge gaps and/or concerns and raise timely to the appropriate channel/Supervisor

Refund Management

• Timely review and processing of refund submitted via Salesforce
• Assist customers from various channels with their refund request, if applicable

Requirements

• Ability to perform shiftwork
• Degree holder or a Diploma holder with 3-5 years' experience in a similar role
• Airline experience, prior working experience in social media, live chat, or experience in customer service is preferred

Please apply via the following link for us to process your application:

https://careers.flyscoot.com/job-detail/R0004733

Customer Care Officer (Business Support / Sales Operations)

• Permanent role
• Work location: Toa Payoh

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

Job description:

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill
2. Troubleshooting and Analysis Skill
3. Manage a team of > 5 people before

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Roles & Requirements:

• Minimum of 5 years of experience in business analysis, process improvement, or a related field.
• Experience with no-code/low-code platforms is a plus.
• Familiar with ITSM tools and service management processes.
• Strong analytical and problem-solving skills
• Ability to analyze complex processes and identify areas for improvement.
• Proficient in data analysis and visualization tools.
• Basic understanding of microservices architecture and development is a plus.
• Relevant certifications in ITIL, Business Analysis, or other related areas will be advantageous.
• Previous experience in a similar role within a large enterprise environment is preferred.
• Good communication and written skills.

Key Responsibilities:

• Process Analysis: Conduct thorough analysis of existing service management processes to identify inefficiencies and areas for improvement.
• Workflow Design: Collaborate with technical teams to design no-code/low-code workflows that automate and optimize service management processes.
• Microservices Strategy: Work with developers to outline a strategy for implementing reusable and testable microservices to support various IT services.
• Stakeholder Collaboration: Engage with developers, IT staff, and users to gather requirements, provide insights, and ensure successful implementation of solutions.
• Testing and Validation: Support the testing and validation of new workflows and microservices to ensure they meet business requirements.
• Documentation: Create and maintain comprehensive documentation for all analyzed processes, workflows, and microservices.
• Training and Support: Assist in providing training and support to users and IT staff on new workflows and microservices.
• Continuous Improvement: Identify opportunities for continuous improvement in service management processes and recommend best practices.

SKILLS: ITSM, ITIL, data analysis and visualization tools, microservices

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Before Service Prospecting – Proactively prepare for and make customer contacts.

• Create and work with customer calling lists
• Contact and call customers regarding current campaigns, to book next visit, offer repairs etc.
• Analyze Maintenance plans and make recommendations to customers
• Analyze remote diagnostics
• Record outcome of calls and visits
• Request and verify Maintenance plans

Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.

• Listen to and identify customer needs
• Analyze Maintenance plan and recommend actions on deviations
• Perform trouble shooting according to checklists
• Give advice to customers
• Argue for suitable Maintenance solution
• Define the work to be done and create preliminary work order
• Book and organize customers workshop visits
• Check work order content and workshop resource planning
• Confirm that colleagues understands the work order
• Secure appointment with customer

Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.

• Create necessary time reservation
• Verify that resources are allocated for the work to be carried out
• Cooperate with other departments to coordinate all necessary work for the customer
• Contact and call 3rd party when necessary
• Arrange for sub supplier jobs
• Take part in and contribute to the daily pulse meetings
• Participate in workshop management weekly meeting

During Service Customer workshop care – Take care of customer during work to ensure satisfaction.

• Receive the customer upon arrival
• Verify content of appointment
• Take over the vehicle from customer
• Offer customer additional work and/or parts
• Continually communicate with customers in case of changes or problems
• Open the work order
• Handle customer requests

After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.

• Close the work order
• Issue all necessary invoice
• Explain to the customer the work that has been performed
• Recommend additional work that may be required
• Book the next appointment
• Hand over the vehicle to customer
• Register customer feedback

Administrative support and coordination – at workshop level

• Respond to general administrative enquiries and clerical support.
• Prepare the allowances for the technicians.
• Administer employee files and records of benefits and allowances.
• Maintain financial files and records.
• Manage the filing, storage and safety of the documents.
• Perform other related duties as required.
• Assist with all visitor/customer visitations and directing them to the correct channels.
• Maintain a safe and clean reception area by complying with procedures, rules and regulations.
• Provide information on missed calls and information on messages/notes to relevant staffs in a timely manner.
• Contributes to team success by completing designated tasks.

Chan Chee Meng
EA 07C3069
R1110620

Role:

This is a full-time, onsite, Operations Support Officer role in MOE Primary School.

If you are selected, you will work closely with Admin Manager (AM), Operations Manager (OM), Teachers, and School Leaders (SLs) in an MOE Primary school (nearest MRT- Clementi) in the day-to-day activities.

Company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

• To provide support in general upkeep of equipment and workplace;
• To provide logistical support for school events and functions including arranging of furniture and equipment;
• To perform gate duties and traffic control to ensure safety of students moving in and out of the school premises.

Job Requirements:

• Completed primary school education and preferably have some experience in general upkeeping of equipment/workplace, logistic or general operations support;
• Able to provide logistical support including arranging of furniture and equipment;
• Able to take instructions and duties assign by supervisor.

Summary:

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Working Hours:

• Mondays to Fridays: 6:30am to 4:00pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

Salary: up to $2400 + 1m completion bonus

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Bendemeer

Job Description:

[Customer Service]

• Engage with patients and non-patients through various channels, including phone calls, in-person interactions, and events.

• Manage incoming calls and provide accurate information to inquiries.

• Distribute promotional materials (e.g., flyers) at clinics, hospitals, and roadshows.

• Maintain a positive and professional demeanour in all interactions to enhance customer experience.

• Be available for weekend engagements as needed.

[Administration & Operations Support]

• Assist with ad-hoc administrative tasks, including data entry, filing, and document management.

• Collaborate with team members on various operational projects to improve efficiency and service delivery.

• Perform other duties as assigned by management to support the overall function of the organization.

Job Requirements: Min Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

ROLES AND RESPONSIBILITIES

As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24/7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Here are the key tasks:

Network Monitoring and Operations:

• Manage tier-1 network monitoring round the clock.
• Monitor the performance and health of data centre, networks and hardware systems.
• Identify potential issues and troubleshoot technical problems promptly to minimise downtime.
• Log, update, and progress tickets to resolution.
• Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.

Incident Management and Escalation:

• Follow escalation procedures during critical incidents.
• Act as the point of contact for significant events or technical escalations.
• Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.

Documentation and Communication:

• Compile daily monitoring and operational tasks into documents.
• Ensure compliance with physical security procedures, including visitor management and equipment movement.
• Maintain access logs and service reports.
• Track equipment movement in and out of data centres and warehouse facilities.

Quality Assurance and Assessment:

• Ensure subcontractors deliver quality services and meet contractual obligations.
• Conduct routine assessments of data centre infrastructure systems and critical facilities.
• Perform other duties as assigned by line managers.

SKILLS AND EXPERIENCE

• Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science/ Information Technology or possesses equivalent experience.
• At least two years of working experience in Data Centres or 24/7 critical environment management.
• Able to work shifts, including weekends and public holidays.
• Proficient in network and server hardware troubleshooting.
• Basic understanding and experience with electrical and mechanical systems commonly used in a Data Centre.
• Have working knowledge and experience with monitoring & ticketing tools.
• Possesses a working knowledge of physical IT infrastructure components.
• Comfortable working on rotating shifts.
• Demonstrates good problem-solving and communication skills.

Job Descriptions:

• Ensure smooth frontline operations, adhering to company guidelines, to enhance customer satisfaction.
• Monitor job progress and keep customers informed on repair/servicing status.
• Offer professional advice on necessary repair/service jobs.
• Manage all documentation, including costs, claims, and vehicle history files.
• Coordinate with other departments to meet customer needs.
• Update and notify customers about upcoming service due dates.
• Answer incoming phone calls and assist customers with inquiries.
• Perform additional duties as assigned by management.

Remarks:

• Car workshop working environment

JOBMATCH Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R24122185

EA Personnel: Claudia Lim Pei Chen

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

Up to 6K

12 hours shift

Location: Tuas

Key Responsibilities:

• Support the STS in ensuring all operation and maintenance activities comply with safety procedures, including Lock out/Tag out, energy control, line breaking, confined space entry, work at height, and hot and cold work permitting.
• Maintain the shop floor in a constant state of safety and quality regulatory compliance, ensuring it is inspection-ready.
• Perform all production, pre-MI, and post-MI activities to achieve manufacturing targets, assisting the STS in resource deployment based on criticality and priority.
• Assign operational tasks according to Manufacturing Standard Work (MSW) and Operation Standard Work (OSW).
• Participate in troubleshooting activities for processing issues and deviations, coordinating with other functions for immediate and preventive actions.
• Engage in investigations, reporting, and troubleshooting findings on EHS and quality-related issues observed during manufacturing or batch record review.
• Contribute to Continuous Improvement (CI) activities, generating ideas and performing Plan, Do, Check, Action (PDCA) cycles.
• Support the STS in developing risk assessments, creating job safety assessments, and participating in HAZOP when required.
• Develop Standard Operating Procedures as part of change control and perform periodic reviews.
• Assist in commissioning, qualification, and validation activities as necessary.
• Participate as a member of the emergency response team (ERT) when required.

Qualifications:

• Min Degree in Engineering, preferably in Chemical Engineering, or a Degree in Science
• Demonstrated ability to lead people or processes
• Laboratory experience required (testing, data reviewing, or other supporting activities for laboratory operations)
• Basic functional and technical knowledge of the discipline

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Customer Service Executive (Logistic Operations)

Location: Penjuru

Salary: $2800 - $3100

Working days: Monday – Friday

Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

This advertisement is recruiting for the position of Operations Support Officer.

If successfully selected, you will be seconded to MOE secondary school located in Jalan Bunga Rampai.

Contract Period: From 1 January 2025 – 31 December 2025 (Base Year)

From 1 January 2026 – 31 December 2026 (Option Year)

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7.00am to 4.00pm, inclusive of half hour lunch break
• There may be a need to be deployed to cover the working hours of 8.00am to 5.00pm or 9.00am to 6.00pm due to exigencies of service, inclusive of half hour lunch break.
• Service is not required on Saturdays, Sundays and gazetted public holidays unless it is a special school event.

The service required are set out as follows :

The operations support officer will provide printing support to school staff and assist the School Administration Team to man the reception counter in the school’s general office. The role of the support staff covers the following areas:

• Support basic administrative duties such as PRINTING, photocopying and faxing.
• Greet and welcome visitors
• Answer, screen and forward calls
• Attend to queries. (e.g. provide basic and relevant information) in person or via phone calls
• Handling mail and deliveries
• Attend to students who are sick and those seeking permission to leave school.

The personnel shall minimally have the following qualifications, skills and experience:

• GCE N Level or equivalent (Qualification)
• Must be able to communicate well in English (Skills)
• Preferably be conversant in a second language such as Malay, Mandarin or Tamil (Skills)
• Must be able to use a computer for basic administration work. (Skills)
• Must be able to operate the high speed multifunction printer MFP. (Skills)
• Preferably have one year of work experience in a government school environment (Experience)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

Responsibilities:

• Informs the customer about service, price and deadline
• Supports tin the framework of accident damage
• Records customer and vehicle data for the customer database
• Ensure customer mobility (e.g. courtesy car, rental car, shuttle services, taxi, etc.)
• Issue courtesy and rental cars to customers
• Prepares and settles complete and detailed orders
• Checks availability of parts before the start of repairs
• Matches current workshop capacity with orders deadlines
• Other adhoc duties as assigned.

Requirement:

• At least 1 year of relevant work experience in customer service

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)