Total 4 pr agent job vacancies in Customer Service category in D15 Katong, Joo Chiat, Amber Road

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements:

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

Responsibilities:

• Make outbound calls to prospective customers from our marketing campaigns

• Promote & market company's products and services

• Handle incoming calls, queries and feedback

• Assist to arrange appointment for customers to the respective outlets

• Achieve turn up rate for outgoing calls

Job Requirements:

• Service & Sales oriented

• Good interpersonal skill

• Good telephone etiquette

Additional Information:

• Attractive Basic Salary + Commission + Incentives

• Medical & Dental Reimbursement

• Near to MRT station (City Hall)

Job Description

· Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

· Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents.

· Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

· Seek confirmation for closure from the user when resolution is provided.

· Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes. Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

· Track and report on issues resolution.

· Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability

Primary Skill

Operations Management

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.