Total 3,891 pr executive job vacancies in Customer Service category in Singapore

At Silver Bullion, we pride ourselves on helping our clients Truly Protect Their Wealth across the globe by minimizing their exposure to systemic risks via precious metals. As we expand our reach, we’re seeking dedicated and enthusiastic individuals to join our team as Customer Service Executives. If you're passionate about wealth protection and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in English.
• Assist customers with inquiries, complaints, product information, and general issues in a professional manner.
• Resolve customer issues efficiently, ensuring a positive customer experience.
• Collaborate with internal teams to escalate and solve complex problems.
• Accurately document customer interactions and maintain detailed records of customer inquiries.
• Potentially working in the early mornings as you will be serving mostly customers from North America, Canada and Australia.
• Stay updated on product offerings and company policies to provide accurate and timely information to customers

Qualifications

• Strong proficiency in English for speaking and writing required.
• Other languages is a plus.
• Previous experience in customer service, call center, or a similar role is a plus
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a high-pressure environment.
• Tech-savvy with knowledge of CRM systems and basic computer skills.
  

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Location: Harbourfront

Timings: Office hours

Job description:

• Work with our spare parts order management system which is SAP based to monitor and support daily customer orders that are placed until delivery to customers.
• Attend to customer enquiries regarding order status and follow with principle for delivery status through IT ticketing system
• Generate pricing files and update customers with regular price updates.
• Generate various reports from system and provide timely analysis along with submission to relevant recipients.
• Process customer claims for supply errors and provide credit / debit note to settle the case.
• Must be able to work with Excel for data processing and Power Point for presentation purpose.

Requirements:

• Diploma with minimum 3 yrs experience in customer service role
• Knowledge in SAP
• Must be able to work with Excel for data processing and Power Point for presentation purpose.

Kshama

Registration No. / Unique Entity Number: 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Description

• Industry/ Organization Type: Wholesaler – Car Industry
• Position Title: Car Sales Executive / Sales Representative (Motor Vehicle)
• Working Location: Central - Novena
• Working Hours: 5 days (9.30 am – 6.30 pm)
• Salary Package: Basic up to $4000 + Commission
• Duration: Permanent Role

Key Responsibilities

• Provide comprehensive details on consigned vehicles, including specifications and conditions.
• Respond to customer inquiries, assisting in their decision-making process.
• Inspect vehicles thoroughly to evaluate condition, performance, and value.
• Create appealing vehicle listings with detailed descriptions and quality photos.
• Demonstrate vehicle features and benefits during test drives and showroom visits.
• Market vehicles using online platforms, social media, and print ads.
• Negotiate sales terms to meet targets and maximize profits.
• Efficiently close sales, ensuring accuracy in all related documentation.
• Deliver exceptional customer service throughout the sales journey.
• Maintain transparent relationships with consignors and build strong connections with customers.
• Encourage repeat business and referrals through superior service and satisfaction.
• Execute additional duties as required.

APPLY NOW!!!

• Experience in automotive sales is preferred with strong knowledge of automotive products and vehicle assessment.
• Skilled in negotiation and familiar with digital marketing tools.
• Valid Singapore driving license for vehicle handling.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67852 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Manage and configure infrastructure systems and applications, including Active Directory Services, data centers, video conferencing, audio systems, telephony, server storage, backups, and more. Additionally, oversee network devices such as firewalls, routers, VPNs, internet proxies, wireless networks, desktops, mobile, and remote devices.
• Ensure automated system backups, successful execution of recovery and disaster recovery plans, and timely application of patches. Monitor system resource usage to optimize performance.
• Collaborate with external vendors to uphold Service Level Agreements (SLAs).
• Prepare and maintain technical documentation, including administration and user guides.
• Provide technical support for both local and overseas branch users across LAN and WAN environments, maintaining strict security standards.
• Identify and evaluate products, solutions, vendors, and suppliers to meet project requirements.
• Deliver Level 1 and Level 2 support while leading or contributing as a team member in various projects.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or a related field; CCNA certification is an added advantage.
• At least one year of relevant work experience.
• Proficient in enterprise networking, including the implementation and support of WAN, LAN, and VPN optimization.
• Experienced in managing Microsoft Server 2012 and later versions, Microsoft 365, and Google Suite products and services.
• Knowledgeable in internet architecture designs such as TCP/IP, DNS, DHCP, Proxy, and Firewall configurations.
• Familiar with hardware including Alcatel PABX, FortiGate devices, Cisco equipment, and Unifi Wireless Access Point Controllers.
• Strong understanding of Cyber Risk and Cybersecurity principles; knowledge of PDPA is highly desirable.
• Experience with Veeam, VMware, and UNIX/Linux systems is a plus.
• Skills in API/Web Programming and Database Administration are considered an asset.

To apply, please visit www.gmprecruit.com and search for Job Reference:24986

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

ClearSK Healthcare is a leading aesthetics clinic chain based in Singapore, with a strong presence in Shanghai, Hangzhou, and Kuala Lumpur. We strive to create an enriching environment where our employees can learn, grow and thrive while making a real difference in people's lives.

About the role:

We're currently seeking a motivated and dynamic Patient Care Executive (Aesthetics) to join our team. This is an exceptional opportunity to step into the fast-growing, knowledge-intensive medical aesthetics sector, where your contributions will not only enhance your market value but also positively impact our clients' wellbeing.

Responsibilities:

- Deliver outstanding customer service, ensuring patient comfort and satisfaction

- Assist in pre-treatment services, including basic cleansing facials and pain-numbing procedures

- Provide post-treatment care, including application of facial masks

- Facilitate effective communication between patients and doctors

- Participate in hands-on training for specific procedures and treatments

- Help maintain a safe, clean, and comfortable clinic environment

Qualifications:

- Strong proficiency in spoken and written English

- Excellent interpersonal skills, with a passion for providing superior customer service

- Eagerness to learn and grow in the medical aesthetics field

- Previous experience in beauty therapy or nursing assistance is a plus, but not required

What we offer:

- Comprehensive training in aesthetic procedures and treatments

- Competitive remuneration, including service commission for assisting doctors

- A supportive, dynamic work environment

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Hangzhou. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

· Attend to customer’s incoming calls, SMS and Whatsapp messages

· Issuance of invoices for different branches

· Update of customer information on internal database

To support sales consultants by securing appointments

· To place outbound cold calls and provide good customer services

· To keep our customers informed on the latest update and ongoing promotions

· To be inquisitive and sensitive towards customers’ requirements and concerns over call

Role Requirement

· Suitable candidate should possess ‘A’ Levels or Diploma and above

· 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· 5-day work week with alternate Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Additional performance incentives and allowances
• Convenient working locations in Novena Medical Centre or Scotts Medical Centre

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customer's (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager

* Fresh Graduates are welcome to apply

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• 
  

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Summary

The Customer Service Executive is responsible for maintaining customer satisfaction through assisting customers and providing support to the Company’s Sales.

Primary Responsibilities

• Maintain and develop good relationship with existing and new customers.
• Assist customers by contributing information and recommendations relevant to the customer and providing follow through support.
• Cold call to existing and potential customers to support sales growth.
• Attend to all new enquiries received.
• Assist sales and marketing with product promotion and marketing events.
• Prepare quotations and follow up on it.
• Responsible to update on product availability.
• Responsible for the preparations of sales documents.
• Update customers on delivery status and outstanding orders.
• Collaborate and liaise closely with internal departments for sales and other functions.
• Manage customer relations through the use of specialized CRM system.
• Perform additional duties and responsibilities assigned by management.

Knowledge and Skill Requirements

• At least 2 years of customer service experience diploma or degree in any field.
• Good interpersonal and communications skills.
• Service oriented
• Excellent writing skills and telephone etiquette.
• Able to communicate in 3rd language is added advantage.
• Proficient in MS Office, and experienced in NAV systems is an added advantage.

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

Responsibilities:

• To ensure timely service and customer’s satisfaction are met eg follow up on customers' enquires and quotations, processing orders, invoicing, prepare sales reports, liaise with customers and internal departments to ensure orders and delivery schedules are on time.

Requirements:

• Fresh degree holders are welcome to apply.
• Training will be provided.
• Proactive, independent, team player.
• Able to cope with fast pace environment.

Job Title: Customer Service Executive – Logistics

Location: WEST

Job Type: Full-Time

Job Overview:
We are seeking a dedicated and professional Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, providing support throughout the logistics process, and ensuring high levels of customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a solid understanding of logistics operations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information related to shipments, delivery status, and logistics services.
• Manage and track customer orders from booking through to delivery, ensuring that all steps are completed on time.
• Handle customer complaints and resolve any issues related to delays, damages, or other disruptions in the supply chain.
• Provide updates and status reports to clients, proactively informing them of any potential delays or problems.
• Collaborate with internal teams, including warehouse, transportation, and operations, to ensure smooth logistics processes.
• Maintain accurate customer records and ensure that all orders, communications, and actions are properly documented in the system.
• Ensure customer satisfaction by following up on complaints and feedback to ensure a positive experience.

Qualifications:

• Proven experience in customer service, preferably within the logistics or transportation industry.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with logistics software or customer service platforms is a plus.
• Ability to work both independently and as part of a team.
• Proficiency in MS Office (Excel, Word, Outlook).

Benefits:

• Competitive salary and performance-based incentives.
• Opportunity for career growth and professional development.
• Friendly and supportive team environment.

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Job Duties:

- Receive and welcome the visitors with a polite and cheerful disposition

- Register and enroll visitors facial recognition efficiently and accurately

- Provide efficient queue management and crowd control where needed

- Protect and maintain accurate and updated visitor records according to PDPA requirements

- Key management including issue, return and accounting for all keys on a daily basis

- Able to multitask and to work fast

- Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

- Monitor attendance and prepare report as needed.

- Comply and adhere to SOPs, policies, guidelines and processes

- Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

- To participate in digitisation exercises, organising files and documents as necessary.

Job Requirements:

- Min GCE "N" Level

- Experience in FrontDesk Customer Service work

- Able to learn quickly and adapt to changes.

- Good interpersonal and communication skills

- Good command of English (written and spoken).

- IT savvy and familiar with common software.

Interested candidates may apply to [email protected] (Reg ID: R1103695, EA License: 95C3650) for immediate processing

About Our Client

Our client is a healthcare provider in Singapore that supports doctors in creating and managing successful private medical centres. With strong industry knowledge, financial stability, and operational expertise, our client offers an advantageous edge to building successful clinics in Singapore.

JOB RESPONSIBILITIES

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or operation team
• Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.
• Delivery professional and high-quality service experience.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Drive efforts to improve operational processes and systems.
• Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

• Possess at least 3 GCE O levels with credit in English language.
• Minimum 6 months of experience working in a contact center industry or customer service experience in a high-volume, multi-channel Customer Experience and/or Customer Service function.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Effective in problem solving

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No R23116331

Company EA Registration No 21C0691

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities:

• Manage the full spectrum of sales order process, primarily for local optical shops and online business.
• Track local orders to ensure customer satisfaction and meet company objectives.
• Generate and receive necessary documents for sales orders from local optical shops and online customers, such as sales invoices and packing lists (if needed).
• File all required documents for local sales order .
• Liaise with warehouse personnel to ensure timely and complete fulfillment of local orders.
• Enter local orders into the ERP system and arrange prompt delivery to ensure customer satisfaction.
• Liaise with the warehouse and production planner to ensure the availability of goods for local orders and accurate stock replenishment for optical shops.
• Generate weekly / monthly sales reports for sales and promotion monitoring as required by the management.
• Work closely with the finance department to verify payments for local optical shop and online sales, and follow up on overdue payments from local customers with credit terms to avoid aging debtors.
• Serve as a backup for export shipments by performing simple tasks when the customer service colleague is out of the office.

Requirements:

• Minimum O levels or equivalent.
• Minimum 5 years' of experience in Customer Service.
• Knowledge required for export / import trade regulations; preparation of shipping documents.
• Strong communication skills, both verbal and written.
• Strong documentation preparation knowledge and skills.
• Proficient in MS office software application.
• Highly customer-focused.
• Results-oriented.
• Able to multi task.
• Meticulous attention to detail.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Responsibilities:

· Deliver professional and high-quality service experience.

· Proactively identify customers’ needs and attend to their feedback and challenges in a professional manner.

· Drive efforts to improve operational processes and systems to increase customer satisfaction.

· Work closely with the Enrolment team and provide regular feedback and insights to increase enrolment and retain students.

· Conduct administrative and operational tasks.

· Ensure proper check-in management is practised at the centres.

· Assist with crowd management during peak periods.

· Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

· At least 2 to 3 years of working experience in operations and customer service

· Excellent command of spoken and written English

· Good communication and interpersonal skills

· Highly motivated and positive-minded

· Able to work in a fast-paced environment

· Required to work on one weekend per week (either Sat or Sun)

· Prior experience in the private education industry would be an added advantage